The desperation of NYTimes

by rozumem • 2 months ago

394 317 2 months ago

hparadiz2• 2 months ago

I just installed Brother's app from the Apple store.

Immediately met with 4 popups that you can not close until you press the completely fake "maybe next time" prompt only to find out the program doesn't even support feed scanning on my specific printer.

Imagine being a sysadmin that has to install this thing over and over on multiple machines.

If you ever wonder why your app has a 1.7 star rating on the app store look no further.

mbreese• 2 months ago

I don't think I've ever installed a printer's app on my Mac. I have a reflex against it. The Mac has decent support for printers and scanners built-in, so did you need an App at all?

That's one thing that bugs me about hardware companies -- they all want you to install their app to monitor/configure/bedazzle their hardware. But really, it probably is just going to work anyway. And a printer or a mouse shouldn't need much.

At least on a Mac. On Windows, sometimes the vendor apps are helpful, but usually it's still not absolutely needed (except maybe for GPUs...)

dpoloncsak• 2 months ago

I second this...in my experience, just the WebUI the printer spins up, and maybe grabbing drivers from their site has always been enough. I'll do anything in my power to avoid that cursed HP app. Although I'm sure there is good money in increasing app downloads, so maybe things have changed, especially on the consumer-side of things

hparadiz2• 2 months ago

I also despise these apps but wanted to see if it had the automatic feed feature. This printer it turns out can fax using the automatic feed but can't scan. Which is fine but they had the opportunity to upsell me on a new printer with that feature but instead failed miserably.

epistasis4• 2 months ago

NYTimes is predatory on subscriptions. Over my long lifetime I've subscribed twice, and regretted it both times with intensity.

Any place that allows easy instantaneous subscription by a simple web form, but makes you call and talk to a person during limited business hours for cancellation, is a toxic place. I've been told they have stopped this predatory practice due to some newly passed laws or something, but they did not stop their predation due to their own values.

I urge everyone reading to unsubscribe instantaneously from the NYTimes for their business practices. Do not do business with unethical companies.

vjvjvjvjghv• 2 months ago

I don’t remember how it worked but I did a one year subscription last year because of a discount and had no problems cancelling.

no_no_no_yes2• 2 months ago

You can subscribe with your library card and get access to all NYTimes (games/crosswords too).

One caveat is the subscription "rental" is for only a 3 day period, so you have "renew" your subscription every 3 days. This only takes 2 clicks though. For San Francisco public library: https://ezproxy.sfpl.org/login/nyt.

bakul2• 2 months ago

It’s now one day only, at least through my library.

devilbunny2• 2 months ago

Assuming you have a public library that offers these things, of course. Much like people talking about how great Libby is; you can get it through my library, but the selection is extremely limited. And very few libraries offer a good set of options, even for a substantial fee, to non-locals.

I can’t promise I would pay $300/yr to access a great public library, but I would like the option to try it.

My in-laws have a decent (not great, but decent) one in their city, and for sure they will never use it, but they aren’t going to drag the documentation up there and get cards just for me.

delecti• 2 months ago

Aren't the games free? I hear that people pay for the games, but I've done Wordle daily since before NYT bought it, Connections whenever I've watched enough Hank Green videos to forget how much I hate it, and Tiles when I remember it exists, and I've never needed to pay for any of them.

hoppyhoppy2• 2 months ago

My US public library doesn't offer that. I'm glad yours does, though.

dieselgate8• 2 months ago

I respect your opinion but am grateful for and find tremendous value in my NYT subscription. I share it with my SO and read their articles constantly. Prior to getting a subscription I was a "turn js off" kind of person - which is fine I suppose and still do it for other sites. I do not maintain any streaming or other subscriptions outside of Deezer (and a Garmin GPS FWIW). I would like a Bloomberg subscription but to only read Matt Levine cannot justify the cost.

To supplement other news sources am always reading Apnews, Reuters, Al Jazeera and The Stranger (local to Seattle).

NYT is just not a hill I'm willing to die on re: marketing etc.

ProjectArcturis• 2 months ago

FYI you can get Money Stuff delivered by email without a Bloomberg subscription.

kevin_thibedeau• 2 months ago

I like their content. I would subscribe, but knowing how their unsubscription process is deliberately broken, I never will.

dominotw• 2 months ago

gp's comment had nothing to do with value of the publication. are you implying it ok for them to do that because value?

And making it hard to cancel is not just "marketing" . There are even laws to prevent that sort of thing.

aczerepinski• 2 months ago

When you say you’re sharing with a SO, do you mean you’re doing the dance of re-authenticating with their two factor code every few days now that they clamped down on sharing a subscription even within the same household?

This new change has really disappointed me.

Centigonal• 2 months ago

This is an interesting topic. If a company does something you approve of (e.g. do journalism) and something else you disapprove of (e.g. make canceling hard), is there a good way to signal both as a consumer? This is also relevant in the context of companies like Target, which has been boycotted by both sides of the US political spectrum for various reasons.

nitwit005• 2 months ago

The quality of the New York Times as a product is irrelevant to them being predatory about subscriptions.

artursapek• 2 months ago

You’re not responding to anything the parent said.

queenkjuul4• 2 months ago

I won't even read the NYT lol let alone pay for it.

Iraq war: not even once.

nickburns• 2 months ago

So subscribing to NYT somehow changed your stance on online privacy? Color me confused...

rdslw• 2 months ago

If my polite neighbour smiles, holds the door, but also pisses on my doormat every few days, I call him LOUD a jerk and tell him to stop. I never approve the piss because he said good morning.

duckmysick• 2 months ago

If the NYT subscription indeed has a tremendous value, surely it can attract and retain the subscribers without resorting to dark patterns in their products.

wnc3141• 2 months ago

Bloomberg is crazy expensive. They used to have citylab articles without a paywall, but looks like they've fixed that.

crispyambulance• 2 months ago

I've used this pattern for ~10 years now:

1 Subscribe at some very reasonable intro rate: $4 a month for 6 months

2 The intro rate expires and goes to $25 a month.

3 I call the number to cancel, say I am canceling because expense

4 They offer the intro-rate again to keep me, I accept

5 goto 2

Lately, however, I haven't even had to call someone. I just go through their webapp and it automatically offers the intro rate again. I suppose that if I decline that, I would have to talk to someone, but I really like the NYTimes and $4.24/month is reasonable to me.

And yes, I think they do have some sense of desperation chasing them. It costs money to do what they do and newspapers are a hard business.

By the way... if the OP really doesn't want to bother with a subscription, many public libraries offer digital access in the form of 72 hour passes to the NYTimes, the passes are unlimited. I realize that public libraries aren't cool for the libertarian set, but it is a viable option. There are tons of other newspapers and magazines available to read online for free too through your public library (needs a library card though).

dreamcompiler• 2 months ago

Re: Matt Levine. You can sign up for his 4x-per-week email for free, and he doesn't spam you.

WalterBright• 2 months ago

For some balance, add the WSJ.

CommenterPerson2• 2 months ago

I've read NYT regularly over the past 30+ years, and roughly fit in this boat. They have become monetizing addicts like everyone else. They keep showing pop-ups about "family subscriptions". I've written about their desperate seeming practices in comments on appropriate articles.

On their reporting, they want to appear to be objective but their biases are clear. For example, their campaign against Mamdani at all stages (it continues). They always have a couple of crazy "conservative" columnists. And so on.

I send all their emails to spam, and X out of the pop-ups. For now.

7777777phil• 2 months ago

You probably already know this but sou can get a lot of Levine’s writing without a paid Bloomie subscription by subscribing to his Money Stuff Newsletter.

brokencode• 2 months ago

“unsubscribe instantaneously”

Oh the irony of telling somebody to instantaneously unsubscribe from something notoriously hard to unsubscribe from.

Me personally, I just go on the web chat every once in a while and say I want to cancel, and they give me a nice discount.

darepublic• 2 months ago

lets not throw out the baby with the bathwater

convolvatron• 2 months ago

I think we need more babies. I would be ecstatic to pay for an alternative source of national US journalism that actually has some analysis and decent writing. NYT is a shadow of its former self, apnews reads to me like USnews. international helps round it out, but it's not super in depth for the US.

cwillu2• 2 months ago

The NYT is not a baby. At _best_ they're a pail of dirt that occasionally has some flecks of gold mixed in with the mud.

Ekaros3• 2 months ago

Only thing business understand is money. And they should be punished for their past malicious actions. Maybe in 100 or 200 years we might consider some forgiveness.

nortlov• 2 months ago

I jumped into a NY Times games sub for a year; couldn’t find the cancel button after a couple minutes of fiddling and ended up doing a CC chargeback in 60 seconds.

filoleg• 2 months ago

Agreed, I made the same mistake once by subbing on their website. Dealing with the eventual cancelation was an absolute pain.

Years later, I wanted to sub again, and this time I did it through the iOS app. Best decision ever, as now it just sits alongside my other App Store subscriptions and is easily cancelable in a single click.

notsydonia3• 2 months ago

I love this simple but excellent suggestion, thank you.

hsbauauvhabzb2• 2 months ago

Assuming they are both the same price this also speaks directly to NTY: people will give Apple a 30% cut just to not deal with their shitty practices.

failuser2• 2 months ago

And it’s not just them, many businesses force you to call to unsubscribe, this should be illegal. I managed to unsubscribe via their chatbot. Maybe because I’m in California where it’s actually illegal.

brightball• 2 months ago

Using services that will let you generate single use credit card numbers for subscriptions are great for this type of thing. You just disable the card number.

JumpCrisscross2• 2 months ago

makes you call and talk to a person during limited business hours

I unsubscribed a couple years ago. It was a click on the website. (Just checked. Cancelling online without talking to anyone is still an option.)

alephnerd• 2 months ago

Depends on the jurisdiction you are in.

jrflo• 2 months ago

I unsubscribed ~7 years ago and was forced to call a person. It depends on where you live, I remember reading at the time that California residents could unsubscribe online, but everyone else was forced to call. They then forced you to convince a phone operator that you really wanted to cancel. They may have changed it due to changing legislation, or maybe you live in an area with better laws.

epistasis4• 2 months ago

If you read one more sentence further:

I've been told they have stopped this predatory practice due to some newly passed laws or something, but they did not stop their predation due to their own values.

OkayPhysicist• 2 months ago

The fact that they have an online unsubscribe option that's only available for California users is seriously scummy.

mikestew4• 2 months ago

That isn't a fact. Plenty of folks under the OG comment that don't live in CA have said they cancelled online, myself included.

eduction• 2 months ago

You can usually get a web cancel option by changing your address, because some states, including California[1], have laws requiring it be as easy to cancel as it was to sign up.

WSJ offered me an online cancel option after I moved (cough) to California.

It was a digital subscription by the way - usually they have your address on file anyway because you used it to verify your credit card.

[1]https://oag.ca.gov/news/press-releases/attorney-general-bont...

tobinfricke• 2 months ago

Any place that allows easy instantaneous subscription by a simple web form, but makes you call and talk to a person during limited business hours, is a toxic place.

Happily, this practice is illegal in California. Sometimes consumer-protection laws work ... and are necessary.

(As a hackaround, try using a VPN to make it appear as if you are connecting from California...)

jjtheblunt2• 2 months ago

Happily, this practice is illegal in California.

that's totally irrelevant: Conde Nast for Wired is a shameless offender, for example. took me hours to cancel some autorenewing subscription i never subscribed for, perhaps enabled years ago through some dark pattern in iOS, but i genuinely don't know, and am not easily tricked.

dyauspitr• 2 months ago

What a load of crap. You can just cancel your subscription from the app or on your account on the desktop.

jsbisviewtiful• 2 months ago

I urge everyone reading to unsubscribe instantaneously from the NYTimes for their business practices.

If people stopped buying from unethical businesses it would be practically impossible to function in the modern day. Not only is it extremely difficult to know what businesses are “ethical”, but it’s becoming increasingly easy to assume no business is truly ethical. e.g. Environmentally friendly clothing brand Everlane just sold to SHEIN of all places.

Tistron• 2 months ago

I've been close to subscribing to The Economist a couple of times, but when I do a web search I find a lot of people complaining about their similar practice of making it difficult to unsubscribe, so I've refrained.

I guess there are more people who give up on unsubscribing than who refrain from subscribing?

jbonatakis• 2 months ago

Unsubscribing from The Economist was one of the most frustrating corporate interactions I've ever had.

Honestly if it was easier to unsubscribe I'd probably have an on and off again subscription, but I'll never subscribe again because I don't want to jump through those hoops to unsubscribe.

garethsprice• 2 months ago

It's hard to calculate the number of people who don't subscribe at all, but you can calculate the number of recovered subscriptions from a retention process.

FWIW, as a subscriber to both, I have more often found myself manually renewing lapsed subscriptions than going through painful cancellation processes to get out of them. I get the Economist through DiscountMags.com where it is often available with a discount.

mikestew4• 2 months ago

Any place that allows easy instantaneous subscription by a simple web form, but makes you call and talk to a person during limited business hours

That hasn't been true for, what, almost ten years? When I cancelled three months ago, it was about three or four clicks through the beg screens, and done. No, I don't live in CA.

epistasis4• 2 months ago

I live in California, cancelled about five years ago, and they forced me to talk to a person who demanded a reason for my cancellation, and then argued with me about wanting to cancel.

Do not subscribe to the NYTimes. Use your library card, if one must read it, and unfortunately as the undeserved "paper of record" one must often read it to be kept aware of what others are being fed. There's no baby here to throw out with the bath water, I find other places have far better coverage for all the topics I care intensely about. For example, their Ukraine coverage is basically Russia-lite, and extremely anti-Ukrainian, I haven't seen such biased coverage anywhere else except for far-right rags.

dataflow2• 2 months ago

What a fascinating hill to (with some assumptions about your political leanings) choose to die on. Does the logic go something like "the country may be dying while owing over $100,000 of debt on my behalf, but I'm not gonna let scummy newspapers get in the way with O($100) from my wallet?

godshatter• 2 months ago

It's possible to care about more than one thing at a time.

spelk• 2 months ago

.I urge everyone reading to unsubscribe instantaneously from the NYTimes for their business practices. Do not do business with unethical companies.

You are not wrong for thinking that, but I encourage people to consider that generally the business and editorial areas are largely independent of each other because of the value of editorial independence in case they think that the lack of ethics applies to their journalism too.

epistasis4• 2 months ago

Well I would also encourage people to unsubscribe for their editorial practices, and this was the incident that prompted my second unsubscription:

https://www.theguardian.com/media/2020/jun/05/new-york-times...

They have predilection for defense of elites, including Trump, and have not challenged his corruption to the degree that they have challenged, say Clinton's accusations of corruption. Their defense of the elite in their coverage that launched the war in Iraq, the outright corruption of their own reporters and editors, is not reflected in the overall reputation of the NYTimes. Holding them up as the beacon of good journalism results in poor judgements on what's happening with current affairs, because they are often quite biased in very disastrous ways that have resulted in the deaths of hundreds of thousands of people and trillions of wasted defense spending.

More recently, the circling of the wagons of those considered "in-group" like Olivia Nuzzi has also been despicable, but definitely descriptive of the general editorial choices at the NYTimes.

However I don't expect as many people to agree with me that the NYTimes has an undeserved reputation for journalistic excellence, so I focus mostly on their bad business practices.

cwillu2• 2 months ago

Have they issued a retraction for the biologically impossible “dog rape” claims yet?

stronglikedan• 2 months ago

Do not do business with unethical companies.

If they got what I want, I don't care about ethics, I care about value. I've just never seen value in NYT.

gspr• 2 months ago

[flagged]

micromacrofoot• 2 months ago

The FTC did away with the "call to cancel" after subscribing online, fortunately. You have to allow cancellation using the same method as subscription. So they can no longer do this.

https://www.ftc.gov/news-events/news/press-releases/2024/10/...

nobodyandproud• 2 months ago

I heard this, but I cancelled without fuss during the worst of cancel culture.

A couple of years later resubscribed. I also subscribe to the WSJ to make sure I receive a more balanced viewpoint.

xeeeeeeeeeeenu• 2 months ago

That's why it's best not to give companies your credit card number. If you subscribe through PayPal, you can cancel through PayPal.

chasd00• 2 months ago

you can do a merchant block on your CC then it doesn't matter what they claim, no more payments issued to that merchant (NYT in these examples).

aj72• 2 months ago

I like the system. Every single time I talked to the human, and explained that the Times wasn’t worth the “regular” price, back came a much lower one.

regnull• 2 months ago

Unsubscribe? And then miss out on all that excellent "There is another thing you should be worried about" content?

danudey• 2 months ago

What, you don't appreciate opinion pieces like "Donald Trump is a convicted felon, serial liar, serial business bankrupter, Russian asset, dementia victim, alleged pedophile, and racist, sure, but what if Kamala was worse somehow? That would be awful, so I encourage everyone not to vote for her."

tshaddox• 2 months ago

I had the same experience after subscribing for crosswords around 10 years ago, but I think at that time they did let you ask nicely for cancellation via a support chat bot. I think they might have only supported this in California due to California state law.

couchdb_ouchdb• 2 months ago

Respectfully disagree that it's toxic or predatory. Very easy to cancel via chat as well. New York times is an incredible jewel of a company. I am fine with some marketing tactics that aren't incredibly heavy handed. They are far far far from unethical.

johnvanommen2• 2 months ago

Any place that allows easy instantaneous subscription by a simple web form, but makes you call and talk to a person during limited business hours for cancellation

I moved into a new home. I kept the old one for a few weeks extra. Needed time to move out.

I signed up for CenturyLink at my new home.

After six weeks, I tried to turn off internet at my old house.

* I can’t.

* CenturyLink wouldn’t let me cancel, without waiting on hold for an hour or more

* I work overnight

* CenturyLink is open when I’m asleep

So I’m paying for two plans with the same company. Thanks CenturyLink.

daveshistory2• 2 months ago

Certified mail? I know it's old-fashioned but then you could hold their feet to the fire if they kept charging you.

ericpauley• 2 months ago

A certified letter never fails in my experience.

fletchowns• 2 months ago

Copy/paste this to your local news organization and your representative in congress.

beAbU2• 2 months ago

This is a good argument for local brick and mortar representation for the critical services we consume. My bank, mobile and fibre providers all have branches/offices/shops in the town closest to where I live (15km drive).

At each of these locations there is one or more necks that can be wrung if something goes wrong with my services

I know it's not really a solution for your nocturnal proclivities, but I think the argument holds. If you had to sacrifice a couple of your sleeping hours but you know you can sort your problem, then you migt be inclined to do so?

Henchman21• 2 months ago

Do not do business with unethical companies.

Sure name one who is ethical and successful.

sixtyj• 2 months ago

The people working in (traditional) media are lagging behind the online world.

Twenty years ago - back in 2005–2006, when the world was just going massive online - they had to explain to newspaper owners what the internet was… and some of them simply fell behind.

In general, we should value all “traditional” media, because what passes for news today are flash-in-the-pans that may not be here in 10–20 years - it has generally been found that links have an average lifespan of 10 years, which means that “today’s new, great, free, independent” news may not be here with us in 10–15 years.

(I’ve been doing really small b2b media for 25 years, so I know how it hurts when a PR agency comes to me - having been paid by a client - and “begs” me to publish their article for free.)

pandaman• 2 months ago

When I moved to the US, one surprising thing was the "telemarketing" and, at that time, half of the spam calls I've got were selling NYT subs. I had no idea what kind of newspaper it was at the time but I figured it's not very good if someone is paid to call random people at home to move those subs.

AbstractH24• 2 months ago

I only subscribe in the summer to the in print version. And actually I find they are quite foolish about it.

Every year I get offered the intro rate again of maybe $5/week. then cancel when it gets too cold to sit outside and read.

Might cost them more to print and deliver it.

comfysocks• 2 months ago

I hate this kind of thing too, but realistically this is every newspaper/digital that I’ve subscribed to ever. In a way, I get it. The new media landscape has put traditional news organizations in an existential crisis. I would hate to see world where the only way they could exist is under someone like bezos.

Georgelemental• 2 months ago

I'm aware media and journalism sites have been getting hit hard over the last few years, but is it this bad?

The New York Times is actually doing quite well financially, they are the exception to the trend

ezfe• 2 months ago

When I sign in, NYtimes asks me to subscribe to other services, even though my subscription has access to the article I am trying to read.

ryandrake• 2 months ago

Corporate desperation seems to be on the rise. So many products try to convince, beg, nudge, trick, and dark-pattern you into buying or even just interacting with them. They're all like clingy puppy dogs, begging for you to notice them, read their spam and be part of their ecosystem. Microsoft is one of the worst--forcing you to do things, begging you to do other things, forgetting that you opted out, and just in general nagging users to death about everything.

C'mon developers, stand up to marketing for a change and stop writing these software nags.

pmdr2• 2 months ago

C'mon developers, stand up to marketing for a change and stop writing these software nags.

Only things they ever stood up for were social issues (that's why you see banners with Ukraine and BLM, etc). Google kinda put an end to that when they fired 28 workers protesting Israel.

I never saw any banners protesting dark patterns.

Now, with (perhaps) most developers in the shadow of the AI-layoffs boot, there's really no hope for change coming from the inside.

mrcwinn• 2 months ago

NYTimes is not unique, but yes, they are a for-profit entity focused on audience building and audience retention. Their audience tends to be liberal leaning types, and so their aim is to produce content for that audience. This particular example is disgusting.

My suggestion is subscribe to Breaking Points or try them for free on YouTube. You won't get the breadth of content given their scale, but you will get a more honest approach to delivering news.

superxpro12• 2 months ago

Im curious what the alternatives are the author considers to be acceptable?

From what I understand, the press is under assault from all sides... Internet has killed paper subs, political influence is attacking them... like what do you expect them to do?

skybrian3• 2 months ago

I expect them to treat subscribers well so they will renew.

snickerbockers• 2 months ago

It's sounds like he wants them to offer paying subscribers the choice to opt out of marketing emails? I'm a bit confused by your implication that journalism is somehow contingent on sending email spam to people who are already paying customers.

organsnyder• 2 months ago

This is one of the main reasons that Amazon is my default online merchant, despite all of my reservations with them: a purchase won't increase the amount of marketing email I receive. I don't know how much spam they send to new accounts, but I must have my preferences tweaked to eliminate most of it. Contrast that to every merchant that thinks that since I bought a product from them once, they should spam me multiple times per week, oftentimes even when I've unchecked the "receive marketing emails" box.

lostlogin5• 2 months ago

like what do you expect them to do?

Take my money, show me content. No adverts. No spam. Let me unsubscribe if I want to.

J_Shelby_J2• 2 months ago

NYT is doing great though. It’s actually doing so well it’s in danger of becoming a monopoly.

skybrian3• 2 months ago

Another example of being user-hostile is that they put videos on the front page that autoplay and can't be paused. I will not renew either.

notsydonia3• 2 months ago

Agree -they all do it. How do they justify the bounce rate? It's never once been shown to my knowledge that viewers love to have their browsing/reading/knowledge gathering interrupted by a volume-up video playing (usually) an ad.

Is it just so they can tell advertisers X amount of people "viewed" your ad?

skybrian3• 2 months ago

The videos I'm complaining about on the NYT aren't ads. They seem to think they're CNN or something. I don't want CNN. I want a newspaper.

devindotcom• 2 months ago

It's not just them. Yeah, this is bad, but I get tons of unsolicited messages from any company I establish a basic relationship with. Every interaction I have with a store or site signs me up for some promotional thing, which I unsubscribe from immediately, only to find it's one of 4 different lists I was added to. Then 6 months later I receive some stupid new thing as they try to drum up engagement.

One that particularly bugs me is Bank of America, which sends all kinds of promotional stuff with a note at the end saying "You're receiving this servicing email as part of your existing relationship with us." Can't block it without blocking actual important banking emails. Experian was doing the same - promoting services under the guise of offering account updates. It does feel desperate, but one has to imagine that this firehose technique works.

notsydonia3• 2 months ago

It's nuts and I can't believe it works. It's interesting that you're getting bank P.R. fluff with that 'should be illegal' workaround - I've been getting them from my bank in Australia and wondered if we had really slack laws. A mass mail-out solution like - say - Mail Chimp would not let users do this. There has to be an unsubscribe link on mass-mail blasts and you should not be able to pretend P.R. fluff is suddenly "transactional." I also don't want to be lectured about mindfulness by a bank!

nickff2• 2 months ago

"It's nuts and I can't believe it works."

The success rate is low, but the problem is that it's an arms race, where every competitor is spamming, so each new entrant (or non-spammer) must try to spam even harder to compete. If one elects not to spam, they are at a competitive disadvantage. If there is an anti-spam law or regulation, this just benefits competitors from other jurisdictions, where it is difficult to enforce the rule.

kg• 2 months ago

An appliance repair company I used exactly once maybe 5 or 6 years ago recently started spamming me with texts and emails trying to get me to refer friends to use them or use them again. Never hit the "report spam" button faster.

I'd kinda understand it if they had sent me a polite text or email shortly after our initial engagement saying "hey, if you had a good experience please review us/recommend us" but coming in literal years late with a blast of multiple messages screams "we hired some sort of marketing firm and fed them our customer database".

tootie• 2 months ago

Having worked in donor dependent nonprofit, this kind of stuff just unfortunately works way too well. You'd be surprised what generates the most revenue. Despite having a large digital audience, we had the highest conversion rate on paper mailers. All the popups and email begs just worked way more often than they pissed anybody off. The economics demand it.

And it stands to reason NYT do this so aggressively since they also have by far the most successful subscription business in the entire world of journalism.

armchairhacker• 2 months ago

I get tons of unsolicited messages from any company I establish a basic relationship with

Give them a masked email (if you get a custom domain, you can make it so any random string of characters is a new masked email). Block all calls and texts except from contacts

Bank of America, which sends all kinds of promotional stuff

Use a different bank (for more reasons than avoiding spam)

threetonesun• 2 months ago

The Mitch Hedberg joke about getting a receipt for a donut is now an email newsletter.

throwaway858252• 2 months ago

There needs to be a small claims private right of action for this.

heikkilevanto2• 2 months ago

Every interaction I have with a store or site signs me up for some promotional thing, which I unsubscribe from immediately, only to find it's one of 4 different lists I was added to.

Luckily this kind of thing is very much illegal here in the EU. If they send me marketing shit without my explicit active consent, they are in violation of the law, and I can at least report them. As I do. It is still not perfect, but the amount of spam I get from previous business relations has declined a lot in the past years. Other spam is still rampant, and I can only block any such sender until they find a new way to push their shit.

ainiriand• 2 months ago

That is correct, and it his also correct that most of the spam we receive comes from outside the EU.

krior• 2 months ago

Just don't check the box with "I do want promotions". It sometimes is a little hard to find but I don't think I have encountered a service where this does not exist.

wombat-man4• 2 months ago

I never check it, and still get these.

jamwise• 2 months ago

I only interact with them through their word and logic games. They finally coerced me into subscribing, but to their credit it was a pretty good deal. Now I'm worried.

failuser2• 2 months ago

NYT makes more money from their games than actual news, right? Newspapers are dead and there is nothing to replace them. There is no loner money in informing the masses, only is disinformation. The people who can make money from the news and data buy surveillance data that is far more accurate than the government publishes and trade on it. You can’t have anything resembling a liberal democracy when the monetary insensitive are aligned like this and there is no pushback.

lostlogin5• 2 months ago

ChrisArchitect posted this:

Whatever they're doing, whether to maintain growth or increase it, it's mostly working. Just today coincidentally:

The New York Times Reaches Three Million Digital Subscribers Outside the U.S.. And last month:

The New York Times Passes 13 Million Subscribers

For the second quarter of 2026, the company forecast a 14 to 17 percent increase in digital-only subscription revenue.

everdrive• 2 months ago

NYTimes was the only subscription in well over a decade that was just sitting there collecting money when we thought we'd canceled it. It was for some crossword type app game, but it was just eating ~$7 monthly without any use. The only reason I noticed was my credit card bill. I really, really hate subscriptions.

heathrow83829• 2 months ago

NYTimes and the big media papers in general seem to have this entitled arrogance. Like they feel entitled to have an audience or something.

I've noticed similar predatory behavior from car and driver magazine. they would send me a bill marked "overdue" even though I never reknewed my subscription. they would harass me repeatedly over and over saying that I owed them money. It's fraudulent, and I will never subscribe to any print media or media subscriptions again!

lokar• 2 months ago

How could they have tested them without detection?

ilamont• 2 months ago

If you think that's bad, 5 years ago you had to call someone on the phone to cancel NYT subscriptions (the boiler room retention script always gave you an option to extend at the cheaper rate, but it was a pain to have to go through the motions). IIRC new consumer laws at the state or local level ended that practice.

I'm still paying the NYT intro rate ($4 a month billed annually) and on day 364 go to the account page to cancel my subscription before it resets to the "official" rate. Sure enough, they let you stay at the cheap rate if you tell them you'll walk.

Works for telcos and Adobe, too.

As for alerts and notices you can't unsubscribe from: filter or spam.

lostlogin5• 2 months ago

If you think that's bad, 5 years ago you had to call someone on the phone to cancel NYT subscriptions

I was gifted a subscription and clicked cancel on it in January out of concern it would roll over.

It still rolled over and the person who gifted it had to call them, repeatedly, from New Zealand and spent ages on the phone (at their cost).

balozi• 2 months ago

I gave up on and unsubscribed from the Times about 20+ years ago. Even back then the unsubscribe process was painful. I guess nothing has changed.

halapro• 2 months ago

This is why I love Apple's Hide My Email. I use it ALL the time and the unsubscribe button is always there. It's not the most polished interface, but it works perfectly.

Also, for any subscription for which I don't use HME, I will immediately "mark as spam" any minimally-spammy email I get. The ones described in the article would be insta-marked due to the lack of Unsubscribe button.

specproc• 2 months ago

Firefox relay also good for this sort of thing.

robinhood• 2 months ago

And 1password which works fantastically with Fastmail with their Masked emails feature.

EA-3167• 2 months ago

It’s fantastic, and also lets you track exactly who leaked your email.

da02• 2 months ago

I just gave up on reading respectable news outlet like NY Times. I decided to just get it from "fringe" Youtube channels: Danny Haiphong, Dialogue Works with Nima, The Jimmy Dore Show. Recently, former CIA analyst, Larry Johnson, worked with Pepe Escobar and Zulfiqar Ali to vet a source saying Iran has 1 or 2 nuclear weapons. Let's see how long it will take the NY Times to avoid/deny/confirm that story.

metalliqaz• 2 months ago

Going all-in on fringe YouTube channels is not a good strategy if you want to be informed. Sounds like you are in the pipeline. Next stop: Ivermectin shampoo.

ngruhn3• 2 months ago

Youtubers are using something as sources. Someone still has to do the journalism. Not sure YouTubers can replace that.

senderista3• 2 months ago

Balancing your news consumption among right and left fringe sources isn't a great way to find the truth "in the middle".

tangotaylor• 2 months ago

I wish we could just have microtransactions to buy access to individual articles at a time. Like physical news stands letting you buy a newspaper or magazine.

There are so many times where I've bounced away from an interesting article because I didn't want to deal with the subscription paywall.

The argument for subscriptions is it helps cultivate a relationship with customers and gives the business recurring revenue. Which is fine if I want the relationship, like with Ars Technica, Wired where I'm usually interested in their reporting. But in most cases the relationship feels awkward and forced, like this linked article mentions.

Like I'm not paying $400/year to The Information just to unlock a one-off story.

tptacek2• 2 months ago

The problem you're going to have in these kinds of analyses is that the New York Times is the most successful news organization basically in all of North America. They're doing these things because they work.

bluebarbet2• 2 months ago

Causative link not established. The NYT is (probably) the world's most successful legacy-newspaper business for many other reasons too. For example, its historic reputation as the paper of record; network effects and digital first-mover advantage; and America's need for a locus of media opposition to a bossy government.

tptacek2• 2 months ago

The Washington Post is a national paper of record as well and it's in a tailspin; newsletters, games, and recipes are huge business areas of the Times.

ChrisArchitect• 2 months ago

Whatever they're doing, whether to maintain growth or increase it, it's mostly working.

Just today coincidentally:

The New York Times Reaches Three Million Digital Subscribers Outside the U.S.

https://www.nytco.com/press/the-new-york-times-reaches-three...

And last month:

The New York Times Passes 13 Million Subscribers

For the second quarter of 2026, the company forecast a 14 to 17 percent increase in digital-only subscription revenue

https://www.nytimes.com/2026/05/06/business/media/new-york-t...

mherkender2• 2 months ago

If being user-hostile in tech created real consequences, Facebook would've shuttered 15 years ago.

Sad to say but I'm guessing this is an effective strategy.

Terr_• 2 months ago

Facebook would've

Given how the "hostility" is often more than just ugly-UI, and aspects like monopolies, surveillance, and billing you for services you don't want, I think this is relevant:

I've written before about the futility of "voting with your wallet." [...] Shopping isn't politics. Politics are politics, and shopping is shopping. [...] No matter how indie your coffee, books and social media, your consumption choices will not have a material impact on Starbucks, Amazon or Twitter.

https://pluralistic.net/2026/05/21/purity-culture/

mherkender2• 2 months ago

I think that's true, but I am still frustrated with people who continue to use services that are openly hostile to them.

dangus5• 2 months ago

Not sure what the author is bitching about. They’re a one-time series of email messages over 14 days.

They are transactional emails. Maybe the author doesn’t agree with that but they’re welcome to take NYT to court over it.

Is their email provider charging you per email or something?

havaloc• 2 months ago

And you should have the right to stop them immediately. I don't see how that's controversial.

dangus5• 2 months ago

The CAN-SPAM Act only covers a specific type of marketing email with a specific set of rules. It doesn't cover emails that fall under the explanation that NYT provided.

The author of the blog just didn't accept the explanation.

This would be like if I just wrote a blog post and complained that every company sending me an email about updating the terms and conditions and I just called it "marketing" because I didn't know better.

Which, again, the author never disclosed the content of the email, only their opinion that they were marketing emails, when NYT's explicit description was spelling out the fact that they were one-time transactional emails that end in 14 days.

mynameisvlad3• 2 months ago

What is transactional about a daily message for 14 days? Especially when you haven't made a transaction to trigger said message?

dangus5• 2 months ago

They clearly fit within the definition of transactional.

They are part of the transaction and they are not an ongoing marketing mailing list. They end completely after 14 days.

The author described them as "marketing" but did not disclose the content in any way.

Ekaros3• 2 months ago

No they should be explicitly opt-in. With big multi step warning messages. That is least you can do to valued customers.

iscrewyou• 2 months ago

I was a subscriber and stopped simply because they have ads in the app. I could look past the slowness of the app than what a webpage could deliver but ads in articles for paid subscribers? Cancelled it.

js2• 2 months ago

The subscription fee does not and has not covered the full cost of any magazine/newspaper I'm aware as long as magazines/newspapers have existed. They've always had ads. It was just easier to look past them in print.

nailer4• 2 months ago

They could sell a Premium subscription with access + no ads.

basisword• 2 months ago

This pissed me off when they bought The Athletic. It was billed from day one as expensive, but ad free. NYT immediately put ads in it regardless of the fact I'd paid $50 on the basis it was ad free.

mikestew4• 2 months ago

The NYT, as well as just about every other newspaper, has always had ads in the print edition whether you subscribed or not. Subscriptions have rarely paid the full cost of producing a newspaper. In the case of magazines, I would argue that the whole point of the magazine is to carry ads that target a specific demographic. The articles are just there to make you buy it.

sandcat_2• 2 months ago

Yeah but they’re different. Print ads don’t grab your attention in the way animated ads mid article do. You can even fold the paper to ignore them if they are. I can read a newspaper with ads no problem, but NYT without an adblocker (or in app) is endlessly distracting to me.

xnyan4• 2 months ago

I'm really glad you brought this point up. I used to read physical newspapers, and I never had any problem with their advertisements. If you ask me to think of invasive internet ads, I can give you a dozen specific, frustrating examples (smack the money anyone?) without effort, but I struggle to remember a single time that I felt like a physical newspaper ad ever interfered with my reading experience.

Something like 40% of users employ an ad blocker, and the other 60% likely don't know ad blockers exist. I think that's a pretty strong signal that something is wrong with internet ads specifically - people are willing to accept ads in other aspects of their life when it's not so invasive.

derfurth• 2 months ago

To me the issue is that ad vendors in the app knows what you read, the NYT have over 300 vendors listed in their privacy section, the Economist about 80. But if you refuse in the NYT they nag you over and over again for accepting cookies.

It’s crazy not to have privacy reading a magazine.

b65e8bee43c2ed0• 2 months ago

magazines and newspapers costed money to print and distribute. that cost is now near zero.

217• 2 months ago

Also why do they just keep doxing people left and right?

Scott Alexander as the most memorable, and then the backlash after they post the backrooms movie creator's house on twitter recently

Just very shortsighted behavior

nailer4• 2 months ago

Bari Weiss' resignation letter is a good indication of what happened to the NYT in the last decade: https://www.bariweiss.com/resignation-letter

Starman_Jones2• 2 months ago

truth isn’t a process of collective discovery, but an orthodoxy already known to an enlightened few whose job is to inform everyone else.

Given the events of the past week, this letter really comes across as nothing more than public grandstanding.

sschueller2• 2 months ago

Let's just stop the shenanigans and just already have the CIA finance it directly...

lostlogin5• 2 months ago

What are you referring to?

sschueller2• 2 months ago

They yet have to formerly or directly call what is happening in Gaza a genocide.

This paper is a propaganda and consent manufacturing device of the state voluntarily or not. It is due to many factors but also access journalism.

ethagnawl4• 2 months ago

The UX anti-pattern of theirs which really grinds my gears is the "Continue reading in the app -- it's better." modal which appears when reading articles on the web. There does not seem to be a way to permanently opt out of it. I'm sure I could use GreaseMonkey or whatever to dismiss it for me but I mostly read articles on my phone, which makes any of that harder. The larger point, though, is that I shouldn't have to! I'm already paying for your service, please let me use it the way I want to.

wholinator2• 2 months ago

You probably know but firefox on mobile let's you use extensions, for which i have ublock origin installed and regularly use it to block modals and things that my filter lists (every single one activated) don't cover already.

ethagnawl4• 2 months ago

I've actually been meaning to move back to Firefox, so this is encouraging. I didn't realize you could do that sort of thing with uBlock, though? I thought it was just for blocking ads, etc.

7jjjjjjj• 2 months ago

You can also install Bypass Paywalls Clean on mobile Firefox.

ngruhn3• 2 months ago

Despite having a NYT audio subscription, I continue to listen to the ads in a third party podcast app just so I don't have to use their god damn app.

dysfunction• 2 months ago

Especially because in most ways it actually isn't better in the app. Even on an iPhone 17 it is usually quite slow and hangs frequently. Offline reading SHOULD be a clear advantage to the app, but it is completely inconsistent about what will be available offline, when I'm sure a significant fraction of their readership are New Yorkers trying to read while commuting on the subway.

wfh• 2 months ago

I emailed them about this and they said they would consider removing it. But need more people to complain. If you are a paying subscriber please let them know! There is power in your voice.

ethagnawl4• 2 months ago

I will do this. Thanks for the nudge.

ethagnawl4• 2 months ago

I couldn't find a direct email or submission form, so I went with a Bluesky message. Hopefully these drops in the bucket amount to something.

sneva• 2 months ago

Slightly off-topic, but if anyone needs to read a NYT article from time to time, check if your public library offers digital access. A lot of them do. For example, the San Francisco Public Library gives you 72 hours of access at a time: https://sfpl.libanswers.com/faq/166904.

sambaumann• 2 months ago

This is what I do every time I want to read an article.

silexia• 2 months ago

I used to subscribe, but the quality of the journalism absolutely plummeted around 2020.

pmdr2• 2 months ago

I'd say 2015-2016.

monkaiju• 2 months ago

If you needed another reason to unsubscribe, the NYT has been a persistent peddler in American propaganda to the point that they arent willing to issue corrections for even their most falsified pieces. Their behavior since the start of the Gaza genocide has been particularly disgusting.

More info: https://writersagainstthewarongaza.com/boycott-nyt

nailer4• 2 months ago

that they arent willing to issue corrections for even their most falsified pieces.

The Intercept article linked to from your piece 'debunking' the piece (https://theintercept.com/2024/02/28/new-york-times-anat-schw...) claims:

In a response to The Intercept’s questions about Schwartz’s podcast interview, a spokesperson for the New York Times walked back the blockbuster article’s framing that evidence shows Hamas had weaponized sexual violence to a softer claim that “there may have been systematic use of sexual assault.”

That's not much of a 'walking back' much less a 'debunking'. That article is also bizarre - they talk about "October 7 sensationalism" - a murder rampage among families killing 800+ innocent people is pretty sensational.

Some quick research gives the following first hand reports of sexual assult:

_______________

Publicly identified survivors/victims who claimed personal experiences:

- D. (anonymous male survivor, Nova festival): First male survivor to publicly describe being gang-raped by Hamas terrorists at the Nova music festival. https://www.timesofisrael.com/male-october-7-survivor-recoun...

- Amit Soussana: Released hostage; first to publicly detail being sexually assaulted by her Hamas captor in Gaza. https://www.nytimes.com/2024/03/26/world/middleeast/hamas-ho...

- Romi Gonen: Released hostage; publicly described repeated sexual assaults during captivity. https://www.cnn.com/2026/01/04/middleeast/israeli-hostage-ga...

- Rom Braslavski: Released hostage; described sexual assault and torture by captors. https://www.bbc.com/news/articles/cgkz0yzde80o

- Ilana Gritzewsky: Released hostage; testified to sexual assault and abuse during captivity. https://www.timesofisrael.com/released-hostage-ilana-gritzew...

- Guy Gilboa-Dalal: Released hostage; detailed sexual abuse by a Hamas captor. https://www.nytimes.com/2026/02/03/world/middleeast/hamas-ho...

- Arbel Yehud: Released hostage; described relentless sexual abuse throughout captivity. https://www.jpost.com/israel-news/article-886646

tedggh• 2 months ago

I use virtual credit cards for all subscriptions. If they make unsubscribing difficult, I just kill the card. NYTimes is actually great value for the $4 I pay. I think they have the best photography and infographics of any news site.

arlattimore• 2 months ago

The fact they know they are sending marketing emails, not associated to your account itself speaks volumes ;(

laweijfmvo• 2 months ago

I'm currently in a battle with LinkedIn's "invitation" e-mail spam (I don't have a LinkedIn account). Someone (probably unintentionally) shared or allowed my e-mail to get imported to LinkedIn and periodically send me "invites" to join.

There's an unsubscribe link, but it directs me to login to my account to manage my e-mail preferences -- I don't have an account. They have a separate, hard to find, "remove me from your invitations" form, but they seem to ignore that. I finally sent a CCPA request (very hard to find the link), which went unacknowledged, but the e-mails seemed to stop until recently, when they started again.

The kicker is that they think I'm someone else (a relative), so it's all completely ridiculous.

ngruhn3• 2 months ago

maybe mark it as spam? If you don't have an account anyway, you don't miss anything. Also maybe they get punished a bit by being ranked as spam

WarmWash2• 2 months ago

They are desperate, all of media is desperate.

People want news online, and they do not want to see ads, they do not want to pay a subscription.

So if you are media company and want to stay afloat, you need to appeal to the people who are either willing (or don't know otherwise) to load ads or willing to pay a subscription. In both cases, it's in large part people on the fringe. Not your average person.

imoreno• 2 months ago

they do not want to pay a subscription.

This is wrong in 2026. Lots of people want to pay. See: TFA

What they don't want is and _still_ see ads, get hassled by needy marketing emails. See: TFA

If you're saying "we're gonna show you ads and datamine you because you're getting it free", then when I do pay, you have to take that stuff out. Try to have your cake and eat it too = sub canceled, adblock on, ad nauseam enabled.

WarmWash2• 2 months ago

Conversion rates from user to subscriber are on the order of 5%. 5 people paying for every 100 people consuming is not sustainable.

It's also true that most people are unwilling to fully "buy out" their ad value. For instance Meta makes about $27/mo/user from instagram ads.

Would you pay $27/mo for instagram? Maybe people would pay $5, but Meta will still close the gap with $22 of ads...

wnolens• 2 months ago

I subscribed 2 years ago and it took over 2 weeks to actually get my first paper at my door. I live in NYC..

Cancellation wasn't difficult though, and didn't require me to call anyone.

angelofthe0dd• 2 months ago

I bought into the low-cost subscription offer a few months ago. Since then, I get a huge pop-up ad literally every other article, asking me to upgrade to all-family access. I also receive a similar email every other day. They must be very desperate indeed to have to nag me every other article to upgrade. The irritatingly incessant pop-ups have guaranteed that, not only will I NOT be upgrading, I will be cancelling my subscription at end of the trial rate. :)

curun1r• 2 months ago

What's interesting is that I can see exactly what is happening behind the scenes at the Times because I've been in so many meetings that resulted in similar data-driven decisions.

Both your experience and the article author's experience manifest in the feeling of an antagonistic relationship and frustration on the part of the customer. But what I'd wager is happening is that the analytics teams have looked at subscriber retention and seen patterns. Perhaps subscribers who use 3 of their 5 key features don't cancel nearly as often. Or maybe subscribers who share with family rarely cancel because they either assume their family is getting value from it or they don't want to have the conversation about whether it's worth the price.

I have no doubt that a pure-digital product like the Times has tons of data on their users and have determined the key metrics that lead to retention. So their natural tendency is to try to game the metrics by trying to push as many accounts into those high-retention buckets as possible. The behavior you and the article author have experienced is the result of an organization becoming extremely data focused and losing focus on the customer experience. It's something to remember for those of us who ever find ourselves in a meeting where we're dissecting retention metrics and trying to figure out how to make our companies more successful.

yurodivuie• 2 months ago

I had subscriptions to news, games, and cooking, but they were constantly trying to upsell me while still showing ads on their pages. It was so annoying that I canceled it all, even though I was using all three products regularly.

It's so strange. I was a happy customer until they made every interaction a sales push. It's like buying a timeshare.

Gimpei• 2 months ago

My gripe is that they constantly spam me with overlays about purchasing a family account. As far as I can tell this is unblockable. So annoying.

doctor_blood• 2 months ago

Beneath a veneer of respectability the NYT has always been a rag. In Steven Levy's "Hackers" he mentioned MIT stidents were calling it the New York Slime back in the 70s.

dbg31415• 2 months ago

Who still reads emails?

Feel powerless? Set up a filter.

mrngld• 2 months ago

I just want WSJ/The Economist/AP-etc tier journalism/news reporting that I can subscribe to and get a simple, full-text no-ads RSS feed in return for that subscription. Apparently that's too much to ask. I think ArsTechnica does that, if that publication is your jam, but I'm not aware of any general news outlet that does.

Would love to be proven wrong, though.

J_Shelby_J2• 2 months ago

I don’t think that will ever be possible. Remember that every other news source is mostly just sourcing content from those legacy media outlets stories. So if they offered it as an open API or one that was easy to scrape, they’d be killing their own business.

They all have APIs of course, but you have to contact sales for what I’m sure is a very expensive negotiation. I believe that’s what news aggregators like Apple News and ground news does.

But yeah, it sucks. AP is outstanding. Their push notifications are all the mainstream news anyone really needs for timely updates. But their App is awful once you click on those notifications.

mmclar• 2 months ago

I posted on Bluesky about NYT the other day after getting repeatedly dark-patterned: https://bsky.app/profile/mmclar.bsky.social/post/3mkiznfgvvk...

jwilber• 2 months ago

It was almost impossible to unsubscribe a few years ago. Seems like not much has changed.

sandcat_2• 2 months ago

I pay the $2/month. They occasionally try and get me to pay more. No chance, I always tell them I’ll cancel (and I would.)

I don’t get it. If they cut out all the awful mid-article ads, stopped the page resetting to the top every time you hit the back button, and stopped nagging me to install the app (which I don’t use because of the aforementioned mid-article ads, but would use otherwise), I’d happily pay 5x the subscription. I like the content (mostly) but everything else makes me despise them.

I just want to read the news!

TheAtomic• 2 months ago

The fact that this somewhat banal article has climbed this far on HN tells you that the schadenfreude of seeing the NYT berated is high indeed.

~ just a guy trying to get by on $690,000 a year in Queens

BizarroLand2• 2 months ago

If you're not making it on $690k, being in the 1%, then you're doing something horribly wrong

jerf• 2 months ago

"It's not. It made me feel powerless. It put a sour taste in my mouth. It made them reek of desperation."

Relatedly, I've been answering those dumb-ass "How do you feel about our product?" popups that Microsoft Office is so fond of with some variation on the theme of "Be less needy."

You feel like the stereotypical clingy girlfriend... "Do you love me? Would you recommend me to your friends? Are you interested in the other services I can provide? Would you still love me if a witch turned me into a frog and I could only communicate in croaking sounds? Are you thinking of leaving me? Would you still be thinking of leaving me if I set all your documents on fire and scattered them across the front lawn and then told you my engineers 'accidentally' lost the backups?"

It's not like I have any expectation that anyone, even an AI, is reading these things anyhow.

Your KPIs are not my problem.

m4tthumphrey• 2 months ago

Semi linked:

I, like many others, play Wordle daily. When the page loads, there is a button to play todays challenge. Then, there is a very small delay (like 100ms) and suddenly a button to "View all games" appears, right where you would have tapped/clicked on the button to play the puzzle. To me, viewing all games is a way to "see what you could have" if you subscribed.

mathw• 2 months ago

Ah the good old "move the thing you're about to click on just before you click it" thing. Soooo many UIs have this problem and it is driving me crazy. I feel like there needs to be a rule that once you've rendered a clickable thing you can't move it until the user does something that might reasonably cause it to move.

queenkjuul4• 2 months ago

Everybody is obnoxious about emails now. I got "invited to complete a survey about my applicant experience" FROM A COMPANY THAT GHOSTED ME AFTER INTERVIEWS! fuck them!

I'm going to a baseball game soon. Naturally, 3 survey links, none with unsubscribe, because naturally i want a relationship with the team, their facilities, and their ticket vendor, naturally.

Email was a mistake, frankly.

steveBK123• 2 months ago

They've gotten far more aggressive in the last year. I've been subscribed for 15+ years, at one point I added the food subscription because my wife wanted it.

First of all they log you out way more often than they ever did, so constantly prompted to log back in. This is of course because after login they try to up-sell you to more packages.

I am more likely to exit entirely than add more packages at this point.

ciwchris• 2 months ago

I had the same experience and feeling.

I've also experienced this elsewhere. TIAA was essentially sending me marketing emails I couldn't unsubscribe from. My financial manager with sympathetic and communicated my frustration to the business, but I don't believe it lead to any changes. As a result I have marked my emails from TIAA as spam, which now means email is not a reliable source of information from them, and so I unsubscribed from all email communication and instead receive paper mail. Sad.

I can name others using this pattern. Very frustrating. It's a lot of work to sever these relationships. I guess they know this and so think they can get away with it.

evanelias• 2 months ago

Same here, I was just about to comment about this exact problem with TIAA specifically, after receiving yet another marketing spam email from them today.

For a while they all had a footer like "This service communication provides information about your plan benefits to help you make informed decisions. It is sent as part of our plan services and is not subject to communication preferences. Thank you." But today's spam didn't even bother with that song and dance.

It's infuriating.

whack• 2 months ago

I earn a small fraction of what NYTimes earns. If I'm not desperate, why are they?

With all due respect, you are not responsible for covering every single thing the Trump administration is doing and ensuring they are held accountable. While simultaneously satisfying customers who are used to getting endless content for free, and sniff their noses at paying $2/month.

The journalism business is a hard business. I may not agree with everything NYT does, they are most certainly not perfect, but they are operating in good faith and trying their best. Give them a break

nikisweeting• 2 months ago

Sending 5 marketing emails with no unsubscribe link is not "operating in good faith", that's a blatant CAN-SPAM violation and could be used in a textbook explaining UX dark patterns.

TheJoeMan• 2 months ago

I have something similar from AT&T about my fiber internet, they kept sending me "transactional emails" with the last 3/4 of the message body being marketing copy for their phone service etc. I submitted a complaint at the FCC (consumercomplaints.fcc.gov) and got a very fast followup from the "Office of the President of AT&T" putting me on an internal do-not-solicit list and the emails have generally gone away. They even had to write a case resolution letter to the FCC. This "loophole" in the CAN-SPAM seems to be spreading across different industries not just the NYT.

dogmayor• 2 months ago

Oh no I got 5 emails I better write a post complaining about this massive inconvenience hmph

heikkilevanto2• 2 months ago

Oh no I got 5 emails I better write a post complaining about this massive inconvenience hmph

ONE unsolicited unlawful (EU) spam mail is quite enough reason to get angry, block mail, and to complain to the relevant authorities. This spamming has to stop!

acomjean• 2 months ago

I love the bottom pop up which says “It’s better with the App”

The options are “yes” or “Not now”

No option for the “No thanks, please don’t bother me about this again for at least 30 days” that I want

The times will repeat this about ever 3 articles, which is really fn annoying.

neilv• 2 months ago

Ongoing sketchy behavior by NYT's business side seems to be one of the problems eroding the NYT's reputation in recent years.

The publisher may be preserving the family business during difficult times, but... in addition to the money and the upper-crust status that business survival confers, doesn't the publisher and everyone else involved with the NYT want to serve society, and to be known for serving society?

Not to be known for NYT's various sketchy subscription practices?

kylehotchkiss• 2 months ago

Maybe they should find a way to keep the news flowing without having to pay for a skyscraper in the middle of NYC.

nixosbestos• 2 months ago

Just earlier I opened 404 Media's subscribe page and was going to spend sometime after work subscribing to them, NYTimes, and maybe a couple others. It's past time I pay for some news media.

This has guaranteed I will not even consider NYTimes for the foreseeable future. So disrespectful.

aj72• 2 months ago

“It made me feel powerless.”

Your problem. Read some of Michael Porter’s books on competition. In an economic interaction, all players compete with each other. The Times thinks it’s in its interest to try to brainwash you with some garbage.

And you look for Mommy.

ALittleLight• 2 months ago

Hmm. I also recently got a subscription to the NYT. I noticed they sent me a lot of email so I just filtered it with the click of a couple buttons. It's obnoxious but in the minor way that having to click a couple buttons one time is.

trollbridge• 2 months ago

As an NYT subscriber, I'd like to toss out there that Brave browser (or the ad blocker of your choice) + bypass-paywalls-clean works very well. You can even be signed into your account, and everything works smoothly.

I use a throwaway email that's just for NYT for the subscription itself, like I do many other things, and just expect to get the daylights spammed out of it.

nickvec• 2 months ago

Yeah, in short, don’t support the NYT. Their business practices are predatory and unethical. Use archive.ph to get by paywalls.

Ekaros3• 2 months ago

Site doesn't work. Can't recommend them either.

cess11• 2 months ago

Since a few years I find it hard to not associate to Julius Streicher at the mention of NYT.

the_origami_fox3• 2 months ago

As an alternative, the Free Press is honestly much better. I joined it because of the NY Times' bitter hit piece on Bari Weiss, who left them to found the Free Press. I wanted something that wasn't woke. I've stayed because of the excellent quality of reporting, varied points of view, and well researched investigations.

I was upset when Weiss announced she was leaving the Free Press to head a big American news agency because I was worried it would affect the Free Press. That's how much I like it. Thankfully it hasn't much, just mostly her personal reporting - which was great - isn't there anymore.

The Free Press has its own biases. But it's much more varied and inquisitive than other news sites. Sometimes I get to the end of an article and I'm annoyed that the author didn't make more of a stand and then I realise, that's the point.

Some articles are just super interesting. Their indepth investigation into the Free Birth Society wasn't a big story, but it made a profound and personal impact on me.

xnyan4• 2 months ago

It was absolutely a hit piece, but what specifically was inaccurate?

the_origami_fox3• 2 months ago

The article I am referring to is https://www.nytimes.com/2024/08/11/business/media/bari-weiss.... I don't have access to this anymore. I remember the tone as bitter.

The article argued her success was due to her own style of grievance reporting.

At the Free Press she spoke often about values, and you can still see this in her CBS press releases. I believe this contributed more.

the_origami_fox3• 2 months ago

On the technology side, I haven't wanted to unsubscribe from them entirely, but I have found it easy and useful to unsubscribe from specific various columnists and topics, especially as the paper has gotten larger and busier.

ddosmax556• 2 months ago

What's with these journals all being so hostile? I remember years ago i tried to delete my Washington Post account - there was no button anywhere in the settings menu though, only: text if you want your data deleted. I texted them, they asked back, do you live in a GDPR region? I said no, they replied well tough luck. Insane

a34729t• 2 months ago

In a universe where FT exists, the only reason for NYT to exist is Wordle.

AlexDragusin• 2 months ago

Reading this thread I realized something, I am just as annoyed with the upsells but have I e-mailed them and communicated my dissatisfaction with the family plan upsell popup instead of online ranting? No. I am wondering how many others did?

I'm gonna write them.

saghm2• 2 months ago

Because the messages are about your relationship with The Times, you are receiving them regardless of whether you are opted in to receive marketing emails from The New York Times.

I don't even know what this is supposed to mean. Companies should never be abusing the fact that some messages are actually essential (e.g. "you requested a password reset") to pretend that random marketing stuff is not marketing when it obviously is.

azangru• 2 months ago

I earn a small fraction of what NYTimes earns. If I'm not desperate, why are they?

He is an individual, and they are a company of about 6,000 people?

wombat-man4• 2 months ago

I cancelled recently because they really started hassling me more about account sharing.

My friends, I do not share my NYT account. I have two computers at work, I have a number of personal devices. I don't know what number NYT thinks is normal for a person to have, but because I am over that number they were requiring me to login and enter in an OTP multiple times a day basically.

Anyway, it finally got to me. I'll get my news somewhere else I guess. I just don't think they take feedback seriously unless it comes with a cancellation.

TheTon• 2 months ago

The number is as low as 2. Hell, it may even be 1! I have had a subscription for years, I do not share it, and I read on 2 devices, and they've been hassling me with this nonsense for the past week or so. I'm holding out hope it's just a bug and they'll stop, but if it goes on much longer I will cancel too.

wombat-man4• 2 months ago

Their AI support bot is insultingly bad, I'd kind of prefer a contact email and an auto response. good grief.

ganzman• 2 months ago

I have a similar story with The Guardian. After I subscribed, I got bombarded with emails soliciting for more money. Immediately cancelled my subscription.

What’s worse is that this nonsense appears everywhere now. When I started donating blood at a blood bank, I got hammered by SMS and email seeking my attention for all sorts and begging me for more donations, sucking even more blood out of me. This is such a turn off that I stopped donating altogether.

50208• 2 months ago

NYT is a cancer on American society. Worst tho, it's described as a "liberal" news source, but over the course of it's long history it's done just about all it can to stab "liberals" in the back. All thinking people should avoid NYT at all costs (which is free to do).

DrNosferatu• 2 months ago

I use a rechargeable card for subscriptions - just let it go to zero.

brikym• 2 months ago

Subscription management should be a mandatory banking feature. They have the privilege of being a bank or processing company so make them offer a button. The problem was created by institutions and it will take institutions to solve it. People stuck on the phone cancelling subscriptions isn't an efficient economy. Market efficiency only works when it's extracting customer money. It should be as simple as deleting an email.

dare944• 2 months ago

Over the course of the next 5 days, they sent me 5 onboarding marketing emails and I could not opt out of any of them.

Such consternation, all for the want of an email filter.

vcryan• 2 months ago

There is plenty of biased and misleading information on the Internet, I can't imagine paying the NYT to get it from them.

leephillips• 2 months ago

I check the NYT every day. There are occasional articles that are truly great examples of journalism. But I cannot stomach the idea of sending any money their way. Their political and cultural biases infect nearly everything they put out, and I find some of these biases repugnant. They are also underhanded at times. Here’s an example:

http://lee-phillips.org/nytIHRA

damnitbuilds• 2 months ago

Tech means things should get progressively better.

Why don't companies see that people will pay a reasonable amount for better things, but making it worse and charging too much means people will go elsewhere ?

We have seen through the enshittification, IBM, NYT, HP, Netflix, etc. etc.

CommenterPerson2• 2 months ago

Another desperate practice. They have the teaser subscription at a very low rate and quietly hike it up after a year.

mikeweiss• 2 months ago

It's an 175 year old institution thats trying to survive. Gotta give them a little slack IMO. The public good their journalists and editors do out weight the annoyance of those emails.

rurban2• 2 months ago

Another poor user who never heard of archive.is

burnt-resistor• 2 months ago

Never pay for megacorporate media, especially not the cowardly, "paper of record" garbage NYT.

customerservise• 2 months ago

There’s a browser extension or mirror site that removes paywalls on news websites but I forgot the name, anybody remembers?

The desperation of NYTimes

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