GoDaddy's DNS Service is Down

http://www.godaddy.com

by davewasmer • 14 years ago

392 286 14 years ago

KrisJordan• 14 years ago

It looks like the root of the problem is that their DNS servers are unresponsive or offline. Web sites and mail whose DNS is hosted on GoDaddy appear to look "down" because they cannot resolve.

Good push for anyone to switch to DNSMadeEasy or Amazon Route53 if you're currently caught in this.

Update: It appears Anonymous is behind this https://twitter.com/AnonOpsLegion/status/245218636187443200

executive• 14 years ago

or Nettica

maratd• 14 years ago

or Rackspace, which is free and has an API

http://www.rackspace.com/cloud/public/dns/

There are many, many options.

16s• 14 years ago

NearlyFreeSpeech has reliable, simple to use DNS service. I've used it for years without issue.

sandeep45• 14 years ago

so every site hosted on goddady just fell off the internet

whafro4• 14 years ago

and, of course, not just those traditionally "hosted," but every domain registered there using their nameservers, which I'm sure is the vast majority.

autotravis2• 14 years ago

I'm half and half. Insert recommendation for name.com here.

drivebyacct211• 14 years ago

If you are using GoDaddy for anything, you deserve what you get. If you are using GoDaddy for not just registration but also for DNS, I would just fix it as soon as possible and not tell anyone.

Also, do backups, use good password practices, and everything else that everyone knows and the lazy will still fail to do.

Oh, 20 seconds in and a downvote. I can take them, I didn't ignore the last 8 problems GoDaddy has been responsible for lately and am not hurting from this outage.

larrys9• 14 years ago

"Oh, 20 seconds in and a downvote."

I didn't downvote you.

But you might have gotten downvoted because you said "If you are using GoDaddy for anything, you deserve what you get." w/o giving links or further information. The things you are thinking might not be obvious to everyone.

freehunter• 14 years ago

GoDaddy might not have been in the news for a few months, but their issues are well documented. If I had been the one to post I would have added links like you suggested, but when choosing someone to do business with it's prudent to find out if they're a shady company. A Google search will present their issues right up front.

Citing sources for your opinion is good practice, I agree, but so is independent due diligence.

terrapinbear8• 14 years ago

Except that everyone doesn't use HN. The people that registered their domains with GoDaddy generally don't frequent HN. Informative decisions about domain registration is basically preaching to the choir here on HN. OP's comment is perfect given the context. Had this been CNN or someother popular news outlet, then the OP would have been "snarky"

crisnoble4• 14 years ago

Anyone this far into the chain might be interested in the following links:

http://www.huffingtonpost.com/2011/03/31/bob-parsons-godaddy...

http://gizmodo.com/5870559/as-if-you-needed-another-reason-t...

http://www.salmanahsan.com/godaddy-sucks/

http://www.oooff.com/blacklist/why-godaddy-sucks.php

http://www.simpleproductivityblog.com/why-i-left-godaddy/

From what I gather you should take your money elsewhere because: (1) they love SOPA (even though they redacted their support) (2) they have awful customer service and seedy sell tactics (3) have ads which are sexist and (4) have a CEO who likes hunting elephants.

If those don't bother you then you can now add have DNS servers go down for significant portions of time.

Even wikipedia ditched GoDaddy several months ago.

klausjensen• 14 years ago

You are right. I deserved it, and I feel ashamed... I will move the domains I have there away tomorrow.

Cushman2• 14 years ago

Millions of normal not-too-savvy folks use GoDaddy because to them it's synonymous with domain registration. They profoundly do not deserve their sites to be down for that.

For shame.

drivebyacct211• 14 years ago

I'm not trying to be a jerk, but anyone would say the same thing if I complained about QoS on one of those hugely over-sold shared PHP hosting sites.

Are there really a lot of "not-too-savvy" folks who understand that they need GoDaddy to provide them DNS servers but know better than to use someone else for DNS services and/or registration? Maybe I underestimate the size of that population.

I should and do apologize... I'm getting a lot of flak for my tone. No one deserves for their sites to be down, but I have no sympathy for HN readers who experience downtime. This issue has been discussed to death too many times for it to be an honest surprise to anyone here.

jlgreco5• 14 years ago

True. However I think it is fair to say that if you are on HN, reading that comment, and use GD, then you deserve what you get.

terrapinbear8• 14 years ago

What's shameful is that millions of not-too-savvy decided to make a serious decision without becoming savvy about domain registration. Profound? No, just pathetic.

Zak• 14 years ago

I don't care for the tone of "deserve" in this context, but there are two ways to look at the term.

One is in a moral sense - something along the lines of "If you use GoDaddy, you share its guilt for its bad acts and deserve punishment". That's unfair, of course.

Another possible meaning is that anyone who fails to research something as important as a domain name registrar is suffering the natural consequences of their actions when a poor choice causes them problems. A person doesn't have to be very savvy to read the Wikipedia article and see that GoDaddy has been involved in several high-profile controversies regarding mistreatment of customers.

I don't think someone asserting the second should be shamed, though it doesn't seem to be very valid. I didn't come up with much negative information outside of the Wikipedia article when I avoided search terms specifically related to known issues.

qeorge• 14 years ago

This is an example of comments that are hurting HN's quality.

Absolutely nothing useful to add to the discussion, just snark. Yet for some reason its the highest voted comment.

TomGullen3• 14 years ago

I think it's a collective release of pent up frustration over GoDaddy's operations, ethics and politics.

rhizome6• 14 years ago

It appears to be taboo to criticize any business in general terms within a capitalist society, but GD is a bad actor within the industry.

You're attempting to marginalize GP's comment as "snark," but I'm not seeing it.

drivebyacct211• 14 years ago

And yet every other month we have posts about password breaches with tons of HN users complaining about having to change their passwords. Or we have posts from people who didn't back up their data and their cloud provider lost it, or experienced hardware failure. Or we have technically savvy people who dismiss GoDaddy problems or have literally in the past said "It's good enough, we'll just stay because it's easy".

Sure, it may be snark but I sure as hell hope it motivates at least one more person to switch. And apparently it has, unless I'm failing to detect sarcasm on one of the other replies.

This entire conversation should be useless because there shouldn't be people here still using GoDaddy.

terrapinbear8• 14 years ago

You are what is hurting HN's quality.

matthuggins• 14 years ago

This is why I don't understand why I can't downvote despite being a newer user.

wissler2• 14 years ago

Heaven forbid that anyone possess a moral backbone.

unreal372• 14 years ago

I agree. As much as I don't like GoDaddy and have already moved most of my domains away from them, I don't like seeing someone say "you got what you deserved for using them". What a mean thing to say.

chintan• 14 years ago

> "This is an example of comments that are hurting HN's quality."

A potential solution to get this fixed:

1. SNRKY_COMMENTS = {MODs manually tag comments such as OP}

2. SNRKY_UPVOTERS = {Users who upvote SNRKY_COMMENTS}

3. Vote = Vote * 0.5 , if user(Vote) ∈ SNRKY_UPVOTERS

saurik• 14 years ago

So, I had both upvoted that guy's comment and flagged this entire thread (as in, the top-level post). To me, and I think to many other people, what is actually the core problem with HN is that it is being flooded with a ton of what is pretty much "spam": posts that are either repetitive (either to content from years ago, or even to content from last week) or content that are informing people of things that should be prerequisite knowledge.

In this case, the problem is that DNS is a distributed database, and the idea that people are hosting websites with all of their DNS from a single provider that is at the same time acting as their registrar (whose only purpose in the DNS infrastructure is to mediate your ability to change your DNS servers and renew your account) is horrific: it means something horrendously wrong has occurred in this community.

Meanwhile, the comments here are just strange: people talking about "switching providers without downtime" when the whole point of how DNS works is that you can have arbitrarily many servers and thereby have multiple providers hosting your zones at once. To even have a webpage in the first place you had to setup DNS, and if you somehow skipped that step then you probably skipped tons of other important steps. :(

Reading this entire thread is thereby just depressing: this isn't some advanced corner case of A/B testing leading to improved knowledge of how to do pricing, this is web hosting 101. Yet, somehow, we have 308 upvotes and 238 comments that have been left about an outage of a single provider for the only component in the entire stack of a website where you almost have to go out of your way to not have fault tolerance.

Then, as opposed to trying to get this discussion out of the way as soon as possible, we are just being flooded with a combination of people claiming that this is important, and that those who disagree are being "snarky", combined with opportunistic bloggers submitting tutorials like the "GoDaddy Outage: How to Migrate to AWS Route 53" that was just posted.

Therefore, I will claim that it isn't drivebyacct2 that is indicative of a loss of HN quality: it is instead that somehow any of this was relevant in the first place, and that once posted it keeps spreading. I can understand people being interested when AWS or Heroku or even GitHub goes offline, but no one on Hacker News should care if GoDaddy DNS goes offline.

igorgue• 14 years ago

Since GoDaddy is down I had to go to the comments page to see what's going on. Just to find this asshole. Hacker News used to be cool.

terrapinbear8• 14 years ago

Too bad you were never cool

terrapinbear8• 14 years ago

GoDaddy struck me as smarmy. Good on Anon.

mediacrisis2• 14 years ago

Anon is not taking credit for this one.

ETA: Source- http://storify.com/poe/anonymous-lulz-and-godaddy

cwb71• 14 years ago

For all the people recommending “use this thing instead, dummy!”: can you share evidence which supports the claim that your thing is less susceptible to a denial of service attack than GoDaddy’s?

Because it seems like there are a lot of suggestions to move to alternate services that are in almost every case more expensive, but may or may not be any more reliable. It is well known that there are entities in control of botnets large enough to DDoS just about anything for some period of time.

samt• 14 years ago

It's a bit like choosing your local credit union instead of BofA. Go Daddy is too big to fail but there is no Federal Reserve backing them up.

Cerin• 14 years ago

You are a horrible person.

kposehn• 14 years ago

Ok, snark aside, I think you would have contributed better if you rephrased this:

> If you are using GoDaddy for anything, you deserve what you get. If you are using GoDaddy for not just registration but also for DNS, I would just fix it as soon as possible and not tell anyone.

...to something like this:

"GoDaddy has a history of not only being bad with customer support, but also being the target for many politically motivated attacks for business practices which are not forthright or above-board. If you use them for registration and DNS, you are likely to get burned, so I suggest moving to another provider in short order once this clears up."

You could do a lot to benefit people without the vitriol, snark and associated venom.

billirvine• 14 years ago

Thousands of mid-sized to small business, run by people too busy to read hacker news or other sources of geekery, have no idea why they should consider not using GoDaddy. A response like this is part of the problem, and not even close to being a solution or advice.

ApsoFacto3• 14 years ago

Spot on, Bill. My experiences with GD have been nothing but stellar... for the last ten years!

jbursky• 14 years ago

Customer phone lines are down also.

nord2• 14 years ago

Anonymous is claiming responsibility: http://twitter.com/AnonOpsLegion/status/245218636187443200

whafro4• 14 years ago

As much as I dislike GoDaddy, and am glad I've switched away, I can't see how this kind of attack can possibly result in progress towards Anonymous's goals. It serves only to make them seem like radical thugs, far from being aggressive protectors of internet freedom.

nord2• 14 years ago

My thoughts exactly. This isn't affecting just GoDaddy but a great number of other sites (including mine, unfortunately).

rhizome6• 14 years ago

It makes GoDaddy look bad, which is fine by me.

wissler2• 14 years ago

Indeed. They claim to be against abuse of authority, but then take full authority to be judge, jury, and executioner. All in secret.

corwinstephen2• 14 years ago

I'm all for anonymous activism, but come on. Do they even have a reason for this attack, or was it purely to be able to gloat in having taken down half the internet?

domainguy2• 14 years ago

Godaddy has been a powerful supporter of limits on internet freedom. Given the size and influence of the company and the arrogance of its (politically reactionary) owner, I understand why they would be considered a target. Even though I have close to 100 domains registered with Godaddy, I fully support this action by anonymous.

semenko3• 14 years ago

Thread on Outages: http://comments.gmane.org/gmane.org.operators.isotf.outages/...

The GoDaddy status page proudly announces "No issues to report": http://support.godaddy.com/system-alerts/

During last week's GoDaddy mail outage, they had no status info posted, even hours after reports on NANOG/Outages: http://comments.gmane.org/gmane.org.operators.isotf.outages/...

autotravis2• 14 years ago

Status tweet: https://twitter.com/GoDaddy/status/245213898683318272

fhars• 14 years ago

The status page is actually unreachable, as the domain name does not resolve :-).

semenko3• 14 years ago

I probably had the A record cached, after the mail outage ...

maerek• 14 years ago

Literally just transferred all of my domain names and DNS hosting away from GoDaddy last night. Should have done it after the SOPA fiasco - glad I didn't wait until today!

amix• 14 years ago

Does anybody have a guide on how to migrate away from GoDaddy without downtime? And what would you recommend instead? We currently host a bunch of domains and use their DNS servers.

remi• 14 years ago

Well, since their DNS servers are currently down, didn’t you already get downtime?

vasco• 14 years ago

I use namecheap[1] for everything domain related and never had a problem. There's a no downtime migration guide here [3].

[1] (Affiliate) http://www.namecheap.com?aff=37912

[2] (Non-Affiliate) http://www.namecheap.com

[3] http://www.namecheap.com/support/knowledgebase/article.aspx/...

shebson2• 14 years ago

These are instructions on how to move your domain, not migrate to different DNS servers. Moving away from GoDaddy in general might be a good idea, but if you're just looking to migrate to another DNS service like Route53, this isn't what your looking for.

rhizome6• 14 years ago

DNS services cost money, either in staffing or recurring charges, so it really depends on your budget. Neustar is a nice DNS provider ($50+/mo).

Generally you'll want to set up your new DNS, turn down the refresh on your existing DNS domains, wait $old_refresh or so, then change your primary/secondaries listed at your registrar to point at your new DNS.

dvanduzer5• 14 years ago

$50 a month for DNS hosting? Even $50 a year sounds like too much. I'd take a gander at Amazon's Route 53:

http://aws.amazon.com/route53/#pricing

KenCochrane• 14 years ago

I have to disagree with your 'Neustar is a nice DNS provider' statement. I used them for 2 years, most of that time I was unhappy but because I was locked into a contract I had to wait it out or else pay a hefty breakage fee.

Their website/UI wasn't any good, very dated, they even rolled out a new one before I left, but that was horrible, they used AJAX everywhere, just for the sake of using it, and it made usability horrible.

Their support sucked as well, you would need to submit a ticket, and they take forever to get back to you, and they don't say anything besides "it looks fine to me". If you try and call them, you end up talking with someone who has no idea what they are talking about (same customer support line, for multiple products), or they don't speak english well.

You end up paying per DNS query, which is a really expensive way to pay for DNS, we were paying thousands of dollars a month to them for DNS alone.

Their advanced DNS services (DNS load balanceer and DNS failover) where very basic, and getting them setup correctly was a PITA.

There DNS service was nice until it crashed, which didn't happen often, but when it did, it took down half the internet with them.

http://cyberinsecure.com/ddos-attack-against-neustar-hits-ma...

I personally wouldn't have picked them to be our provider if it wasn't for one of our investors telling us how great they are and we needed to use them. I should have listened to my gut, but I also didn't want to piss off the guy paying the bills.

YMMV, but I would say, stand clear, and go to one of the newer folks doing the same thing for much less the cost, and more features.

nkurz• 14 years ago

This recommendation suprises me. Do you have particular reason to recommend them? $50 per month for DNS strikes me as ludicrous, but I suppose it's worth it for some sites if they truly can provide a more reliable service.

But I don't find the quotes on their website to be confidence inspiring: "UltraDNS manages and maintains its own industry leading resolver platform; as a non-open source platform it isn't prone to hijacking, spoofing or viruses".

And their industry positioning scares me:

  The revised bill would place a ".kids" subdomain under the
  control of NeuStar Inc., the Washington-based
  telecommunications company that won the contract to manage
  the ".us" country-code domain last fall.

  NeuStar would be expected to police the subdomain to ensure
  it remains free of inappropriate content, and it would
  answer to the Commerce Department's National 
  Telecommunications and Information Administration.

  Web sites in the domain would be prohibited from linking to
  sites outside it, and they could not set up chat rooms, 
  instant messaging or other interactive services unless they
  could certify that they did not expose children to 
  pedophiles or pose other risks.

  If privately held NeuStar were to lose money on the
  venture, it could give control back to the Commerce
  Department, which would seek another operator.

http://www.freerepublic.com/focus/f-news/687237/posts

ps. You're probably aware, but I was checking if the site listed in your profile was served by them, and noticed that many9s.com looks to have expired over the weekend.

whafro4• 14 years ago

Well, you're already in the midst of downtime, so you have a head start.

Aside from that, focus on two concepts: TTL and overlap.

1) On your old host, lower the TTL of all your records to something quite low, like 30 seconds. This will increase the burden on your nameservers, since records will only be cached that long, but it will make you more nimble as you make substantial changes.

2) Migrate your records over to the new provider. This can be a bit tedious for more complex zones, but rather straight-forward for many. Change your nameserver on your local machine to point to your new DNS host, just to test in a "real-world" scenario.

Then go to your registrar and flip the switch.

Switching DNS providers is much less prone to downtime than changing web hosts, since the records themselves aren't changing much -- just where to find them.

If you're switching registrars, the principal is similar, setting the TTL quite low during the transition to help you make changes more quickly should something go wrong.

larrys9• 14 years ago

"lower the TTL of all your records"

Imo, having done this since the mid 90's, you don't have to mess with TTL since you aren't changing any of the records. And having someone do that is an additional thing to mess with that adds unnecessary steps.

TTL would be necessary if you are going from one IP to another or a different MX server etc. though.

pbhjpbhj• 14 years ago

Altering TTL won't do anything for you unless you do it before you start to make changes and far enough in advance that the current TTL will expire and servers will pick up the new TTL. Then when you alter DNS records the alterations should propagate much faster.

If you're literally just changing DNS providers why would there be any down time - the record showing the IP where to find your website just gets grabbed from a different location, if a stale record is used it's still right.

fang0654• 14 years ago

We've been migrating people to internet.bs Once you pay for the transfer, you can set up all the DNS records, so when everything transfers over it is already configured.

larrys9• 14 years ago

If you are only using them for DNS (and assuming their DNS works again) you can simply setup the new dns somewhere but not switch the DNS at your registrar. Until the dns is working at the new dns provider (and you would query it to find that out).

Example:

1) setup amixdomain.com at, say, zoneedit.com (not recommending them just using as an example).

2) Wait a bit, say several hours then use a dns utility like the one at kloth.net to query the two zoneedit.com dns servers directly. If both of them answer for your domain you are in good shape. I don't know what the lag is until zoneedit reloads their dns. It could be in a minute or it could take longer (which is why you can just wait).

Or you can use the OSX (or equivalent on other platforms) dig tool from the command line as follows, using ycombinator.com as an example:

Edit: What I meant to say was "if you have a mac open a terminal session and use dig" sorry for seeming to implying that dig is an OSX tool.

dig @NS1.EASYDNS.COM ycombinator.com 'A'

yc's servers are, so I picked one. You want to query all the dns servers:

   Name Server: NS1.EASYDNS.COM

   Name Server: NS2.EASYDNS.COM

   Name Server: NS3.EASYDNS.ORG

   Name Server: NS6.EASYDNS.NET

   Name Server: REMOTE1.EASYDNS.COM

   Name Server: REMOTE2.EASYDNS.COM

3) After the dns is active at zoneedit.com change the dns to the nameservers zoneedit.com gives you (change at your current registrar). You should have no downtime (since the old and new nameservers are answering with the same results.

Aloha• 14 years ago

FYI: dig is not an 'OSX tool' its part of bind from ISC, it's a standard UNIX tool for looking up DNS information. Just a pet peeve of mine.

stickfigure• 14 years ago

CloudFlare offers free DNS services with a great UI. It also makes it trivial to enable/disable their accelerator/security proxy services.

Uchikoma• 14 years ago

I do use a domain registrar for domain registering, and a DNS hoster for DNS hosting. From my - limited - experience it's not a good idea to have this with one service provider (registrars have not 100% uptime, DNS hosters are limited with domains or expensive)

For DNS hosting I'm currently happy with

http://www.dnsmadeeasy.com/

datasage• 14 years ago

Moving DNS servers can usually be done with no downtime. All you need to do is copy your current dns records to a new provider and then change the name servers. Keep your old DNS configuration up at least for a few days.

Gradually clients will switch over to the new DNS servers, but as long as both servers resolve to the same IP you should be fine.

dollar• 14 years ago

Interesting whois for GoDaddy. :)

GODADDY.COM.VATAXIDERMIST.COM GODADDY.COM.THEYOUNGCONS.COM GODADDY.COM.THEVILLAGEAT63RDSTREET.COM GODADDY.COM.THEFOREXTHIEF.COM GODADDY.COM.THECOTTONWIFE.COM GODADDY.COM.TEST.CHUMCHUM.NET GODADDY.COM.STAGEDOORPRODUCTIONS.COM GODADDY.COM.SKATEONGRANDROLLERRINK.COM GODADDY.COM.SHOPCOULSDON.COM GODADDY.COM.SHIRLEEMCGARRY.COM GODADDY.COM.SETHPAPA.COM GODADDY.COM.SANGRAALBODYWORK.COM GODADDY.COM.RESPECTED.BY.WWW.DNDIALOG.COM GODADDY.COM.REMEDIASERVICES.COM GODADDY.COM.QUINTAFLORIDA.COM GODADDY.COM.QHSSE.COM GODADDY.COM.PISSEDOFFPEOPLEOFAMERICA.COM GODADDY.COM.MYANHOMEINSPECTION.COM GODADDY.COM.MUTTLANDMEADOWS.COM GODADDY.COM.MICHALPOE.COM GODADDY.COM.MERCHANTSSTORES.COM GODADDY.COM.LOVE8PLANET.COM GODADDY.COM.LEVIATHANCOMPUTERS.NET GODADDY.COM.LANDLCONNECTION.COM GODADDY.COM.KARLAADAMS.COM GODADDY.COM.JESSICABOAL.COM GODADDY.COM.IXCANADESIGNS.COM GODADDY.COM.INDYMETROWOMAN.COM GODADDY.COM.GGONYA.NET GODADDY.COM.GDDAS.COM GODADDY.COM.FLORIDASURETY.COM GODADDY.COM.FLETCHERANDFLETCHERPHOTOGRAPHY.COM GODADDY.COM.EZGRAPHICSLOGOS.COM GODADDY.COM.ERICAMDESIGNS.COM GODADDY.COM.EAGLEEYEHOMEMONITORING.COM GODADDY.COM.CLIFFYCELLS.COM GODADDY.COM.CAKEMUFFIN.COM GODADDY.COM.BERNADETTEHAROLD.COM GODADDY.COM.BANGALORESRESTAURANTS.COM GODADDY.COM.AUTHORMARIONBROWN.COM GODADDY.COM.AND.ALEX.FUCKED.BY.WWW.DNDIALOG.COM GODADDY.COM.ANALOGANIMALRECORDS.COM GODADDY.COM.ALEXANDREAREINA.COM GODADDY.COM.AIPOS.NET GODADDY.COM.1BEAUTYPRO.COM GODADDY.COM

ceejayoz3• 14 years ago

Do that for any large website and you'll see the same thing.

reustle• 14 years ago

GODADDY.COM.AND.ALEX.FUCKED.BY.WWW.DNDIALOG.COM

evan_• 14 years ago

Notice how "godaddy.com" appears at the beginning of each of those and not the end? Does that tell you anything?

larrys9• 14 years ago

"Does that tell you anything?"

Is that a question? :)

See this, relative to my comment above:

FACEBOOK.COM.ZZZZZ.GET.LAID.AT.WWW.SWINGINGCOMMUNITY.COM

FACEBOOK.COM.MORE.INFO.AT.WWW.BEYONDWHOIS.COM

FACEBOOK.COM.LOVED.BY.WWW.SHQIPHOST.COM

FACEBOOK.COM.KNOWS.THAT.THE.BEST.WEB.HOSTING.IS.NASHHOST.NET

FACEBOOK.COM.GET.ONE.MILLION.DOLLARS.AT.WWW.UNIMUNDI.COM

larrys9• 14 years ago

That's an artifact of the way whois information is pulled up. Basically for any domain registered you can create a third level domain and have it come up when someone searches for that domain using a command line whois utility.

What you are seeing above (and some of the examples) are the result of clueless customers who got some instruction and entered into the wrong field at their registrar. Other cases are people trying to get hits or bring attention to their site. This has been around since the mid 90's at least.

uptownhr• 14 years ago

internet holocaust!

mstachowiak• 14 years ago

For those looking for a quick route around, you can find GoDaddy's IP address here: http://who.is/dns/godaddy.com/

jaequery• 14 years ago

It appears all that time/money spent putting into backups, replication, SANs, and redundancy goes down the toilet when your domain registrar goes down

Bill_Dimm• 14 years ago

I love their latest tweet (1:35pm Eastern):

Status Alert: Hey, all. We're aware of the trouble people are having with our site. We're working on it.

That understates things by several orders of magnitude. It's not just their site that is down, it's their domain name servers, so most websites that bought their domain from GoDaddy are unreachable (unless you are working off of cached domain data).

bwhalley• 14 years ago

Only if they bought from GoDaddy & also host their DNS there. If you host your DNS elsewhere (eg Dreamhost) your site is still up right now.

Most people who buy from GoDaddy probably host their DNS there as well though.

danielweber• 14 years ago

DNS seems to be a universally bad service. It seems to be what everyone skimps on.

dshankar• 14 years ago

Anonymous is claiming responsibility: http://twitter.com/AnonOpsLegion/status/245218636187443200

mikegirouard• 14 years ago

Interesting. It looks like either Anon has changed their objectives, or someone is trying really hard to make them look bad.

I'm reminded of the Romney records[1] and more recently the Apple device IDs[2] stories.

[1] http://news.ycombinator.com/item?id=4480301 [2]: http://news.ycombinator.org/item?id=4500479

debacle• 14 years ago

They claim responsibility for everything now, though.

goostavos• 14 years ago

There's a 'declaration of war' at least once a week with these guys. So who knows what they actually do, if anything.

larrys9• 14 years ago

FWIW, godaddy's dns is different than what is used for godaddy's customers.

Godaddy's dns:

Name Server: CNS1.SECURESERVER.NET

   Name Server: CNS2.SECURESERVER.NET

   Name Server: CNS3.SECURESERVER.NET

A typical customer of godaddy's dns servers:

Name Server: NS07.DOMAINCONTROL.COM

   Name Server: NS08.DOMAINCONTROL.COM

codesuela• 14 years ago

> implying this isn't just a random fake account > implying there is a spokesperson for Anonymous > implying there is a trace of credibility to this claim

yoshhhhi• 14 years ago

damn! my bussines is down!!!

gbin• 14 years ago

The elephants are thanking Anonymous...

frannk2• 14 years ago

https://www.dnspod.com is a good FREE dns provider, focusing on domain/record management, you can have a try;

chuangbo• 14 years ago

looks very good

orienwu• 14 years ago

There's a discussion about this on WHT.

http://www.webhostingtalk.com/showthread.php?t=1190617

kknate• 14 years ago

Hey - everything is pretty much down right now, who thinks it's just godaddy? You should get a dog, name is clue - then you would have one.

http://www.internettrafficreport.com/namerica.htm

adrianpike• 14 years ago

Looks like all of the routers that that's showing as down have been down for a long long time.

X-Istence• 14 years ago

I am able to resolve www.godaddy.com, but I am unable to reach their web server on port 80 or 443.

dhimes3• 14 years ago

OK-- long shot here: Would anybody happen to have (or know how I can get) the ip address for yiiframework.com?

crisnoble4• 14 years ago

I don't know the ip but maybe this could help you: http://webcache.googleusercontent.com/search?q=cache:yiifram...

dhimes3• 14 years ago

Thank you!

imperialWicket• 14 years ago

107.20.134.47

dhimes3• 14 years ago

thanks- it was back online when I saw this.

mattdeboard• 14 years ago

General question here about upstream outages that can take down your site, e.g. DNS outage, AWS zone outage, etc.

What to tell your customers when an upstream service provider experiences an outage? I mean, if you're running ifttt.com your users might be savvy enough to understand that a DNS outage isn't your fault; but pinterest.com or whatever (painting with broad strokes here, forgive me) might not have a user base that would understand that events out of your control have made your site inaccessible.

How do you reassure your customers? What's the proper tone to take?

EvanAnderson• 14 years ago

I don't think there's a tone you can take that will make non-technical users understand that it's "not your fault". To the non-technical user your site is just down and, potentially, a service they're paying for is unavailable.

I'd argue that such an outage _is_ your fault. If you're worried about Customer perceptions as a result of outages of third-party services your site relies on then, I'd argue, you need to have redundancy in your choice of third-party services. If it's important enough to worry about it should be important enough to spend some money on and do something about. If that drives up your costs then your product's cost, to your Customers, needs to reflect that.

whafro4• 14 years ago

Good question. I believe in explaining as clearly as possible, but ultimately in taking responsibility. You chose the provider, decided on the level of risk you're comfortable with, and that ultimately failed. It was that choice that got in the way of your users.

If you can point to ways you'll improve the service in the future as a result of the outage, all the better.

When we had a large DoS attack at Posterous, I wrote two posts, one as soon as possible (http://blog.posterous.com/todays-outage-and-changes-for-cust...), and the next as a bit of a post-mortem (http://blog.posterous.com/moving-forward). Both explained that there were many factors beyond our control, but that the responsibility was ultimately ours, and we were working to learn from the event and improve our services as a result.

They weren't perfect posts, but I think they went a long way toward being open and honest with our users in the midst of a major negative event.

thaumaturgy2• 14 years ago

At the risk of professing an attitude that I generally dislike: there's no proper tone to take other than full responsibility. Like Steve Jobs said, when you're the janitor, reasons matter.

Once you're a service provider -- whether your services in turn rely on other services or not -- reasons stop mattering. As a practical matter, you and I know that there's no way you can build a fully scalable, fully redundant infrastructure from the ground-up in your first week. Hell, if you ever build that kind of infrastructure at all, you'll be way ahead of most companies.

But, that's the kind of infrastructure you should be working towards building, all the time. You should have a clear roadmap for ensuring data integrity, then dealing with security, then dealing with redundancy, and finally high availability.

If your service falls over for any reason, ultimately it's because you haven't done something on your roadmap yet. There's no way to explain that to your customers that doesn't sound like you're trying to pass the fault on to someone else -- because that's exactly what you're doing.

So just 'fess up to your customers: "one of the services that our business relies on had some serious technical problems that affected us today, but we recognize that ultimately it's our responsibility to make sure that our service is always available to you. We're constantly working on our infrastructure to make it more reliable, but we clearly still have more work to do. We will be changing some of our priorities so that this won't be a problem in the future. Thank you for sticking with us." (And then do it, otherwise this will backfire on you the next time you have an outage of similar cause.)

As an aside: I generally take a softer stance towards user responsibilities -- of course everyone should have backups, but Joe Schmoe just doesn't have time for that -- but a much harder stance towards businesses. Once you accept money from someone, you put yourself into a position of absolute responsibility for whatever it is that people rely on you for. If you can't guarantee the availability of your service or the safety of their data, then you shouldn't be taking their money.

quicksilver03• 14 years ago

Interesting, at the same time I both agree and disagree with what you wrote. You're saying that you want to offer 100% uptime, but how much does that cost? A client paying 5 USD/month has the same uptime expectancy as another one paying 2000 USD/month?

frannk2• 14 years ago

ALL GoDaddy DNS monitor site: http://www.dnsgua.com/

charonn0• 14 years ago

For those who don't read Chinese, the first column "Last 5 Minutes", the second is "Last 10 minutes", the third is "Last 15 Minutes" and the fourth is "Today,the failure rate".

mythz• 14 years ago

What are the best DNS servers that can be used instead?

ckrailo4• 14 years ago

For DNS, I recommend dnsimple. They do DNS and domain registration for my three domains and their UI is amazing. Here's a referral link that, if used, gives both of us one month free DNS service (which is only $3 anyway). https://dnsimple.com/r/96a980397648e9

sebiw• 14 years ago

German hosting provider Hetzner, also had a DNS outage about one hour ago.

vadimkatchkakov• 14 years ago

and so, anonymous, after all this, why is http://www.scientology.org still up???

druiid7• 14 years ago

Is there any word on if this is a DDoS type attack (I've seen things like request saturation attacks on DNS servers before)? Or, is it an actual exploit issue? Seems perhaps that it might be the latter from what I've seen so far... Anon is claiming it is only one of their guys responsible for this outage.

mariuz• 14 years ago

whois godaddy.com

https://gist.github.com/3693075

semenko3• 14 years ago

Unfortunately, that's just WHOIS spam, a known (& annoying) problem.

To clear things up a bit: $ whois =godaddy.com

See: http://superuser.com/questions/37954/how-to-use-command-line...

shebson2• 14 years ago

They now have the DNS working for their own site, which means you can now log in and change your nameservers to another service like Route53.

jakeburtn4• 14 years ago

I tried to set up my site on CloudFlare but it say's that it's not a valid domain name. I think they might be checking the DNS records for the site before you can set it up so it appears to be invalid. Does anyone know a way around this?

jakeburtn4• 14 years ago

It seems there is no way around it, http://support.cloudflare.com/kb/troubleshooting/why-am-i-ge... - so can anyone recommend other DNS providers? (preferably free)

druiid7• 14 years ago

I've had good success in the past with http://www.zoneedit.com/

It's not free but close enough to it for your purposes here.

CD1212• 14 years ago

I just got an email from GoDaddy beginning: 'Todays Lesson -...'. I thought this might go into their service being down, backups or failover protection.

But no, it carried on to: 'Today's Lesson - SAVINGS! 20% OFF*'

throwaway54-762• 14 years ago

Latest mirror from archive.org for those experiencing the slashdot effect: http://web.archive.org/web/20110724055653/http://www.godaddy...

chucknelson• 14 years ago

Shouldn't we all know to use hover.com by now? Don't you all listen to 5by5 podcasts?! :)

http://5by5.tv/partners/hover

crisnoble4• 14 years ago

Do you use them? Why would $50 / year for one domain and one email be a good idea?

jakeburtn4• 14 years ago

Seems like it's working again

cardine• 14 years ago

You should be using Moniker</conversation>

philip1209• 14 years ago

I have a client that uses Godaddy email - I assume this means that any emails sent during the outage will be forever lost.

roadnottaken• 14 years ago

I was just wondering about this. Does anyone know what happens to e-mails sent to domains that aren't resolving? Do they really just get lost?

uxp• 14 years ago

Most (properly configured) MTAs will queue and retry, so any unsent mail shouldn't be blindly discarded. Postfix, for example, defaults to a queue lifetime of 5 days.

adatta02• 14 years ago

Potentially not, many MTA relays will retry a couple of times before completely giving up.

The sender might also get a delivery failure message from the relay.

savories• 14 years ago

We've been on GD since our company (ecomm with revenue in mm) was founded with zero issues.

Now we need to switch to DynDNS asap who say they are getting tons of calls right now

letslink2• 14 years ago

GoDaddy never struck me as a particularly evil corporation, just practical. But I would be interested to hear any recommendations for an alternative hosting company, and the logic behind the choice.

ckrailo4• 14 years ago

For hosting alternatives, you'd have to describe what you want. Heroku for rails is nice and is built on Amazon's EC2 stuff (which you could use for other apps)... for VPSes, I like Linode a lot.

letslink2• 14 years ago

Thanks for the tips, ckrailo. Will check those out.

sjsotelo• 14 years ago

http://status.godaddy.com/

druiid7• 14 years ago

Not to be snarky... but unfortunately their status page is down as well.

fledgeling• 14 years ago

So.... just to get the ball rolling here... what did GoDaddy do to piss everyone off so much that they raised the ire of Anonymous? Other than the choice of Danika as a spokesmodel, I mean.

pmocek• 14 years ago

GoDaddy's service is non-exceptional, their Web UI is clearly focused more on up-sales than on helping customers get work done, their [advertisements are sexist][1], their [attempts to police the Internet][2] are an affront to free speech, they [lobbied for the horrible SOPA until it appeared likely that continuing to do so would hurt their bottom line][3], and their [founder/former-CEO][4] is a hyperaggressive douchebag who [kills elephants for fun][5].

References:

[1] https://en.wikipedia.org/wiki/GoDaddy.com#Marketing (Wikipedia: GoDaddy.com: Marketing) [2]: http://www.wired.com/threatlevel/2007/01/godaddy_defends/ ("GoDaddy Defends SecLists Takedown," Kevin Poulsen, January 25, 2007, Threat Level) [3]: http://news.cnet.com/8301-31921_3-57349913-281/godaddy-bows-... ("GoDaddy bows to boycott, now 'opposes' SOPA copyright bill," Declan McCullagh, December 29, 2011, CNET News) [4]: http://www.bobparsons.me (Bob Parsons) [5]: http://abcnews.go.com/Business/daddy-ceo-bob-parsons-africa-... ("Go Daddy CEO Bob Parsons: Africa Elephant Hunt Video 'Nothing to Be Ashamed Of'," Susanna Kim and Michael S. James, April 2, 2011, ABC News)

crisnoble4• 14 years ago

Relevant guide to ditching GoDaddy: http://lifehacker.com/5794507/how-to-jump-ship-from-godaddy-...

arihant• 14 years ago

GoDaddy has been providing me with excellent customer support for a decade. I'm not sure what the hate is all about.

Sure, they didn't take my side in the SOPA debate, but I'd rather live in a world where everyone is entitled to their opinion.

I'm also not comfortable with a group calling themselves "Hackers" giving my profession a foul name by activities like this. This is like bombing a nation which doesn't have same views as yours. Hackers, they are not. Shameful.

CaveTech• 14 years ago

My experience with GoDaddy has been nothing but negative. The latest being a SSL certificate I purchased 9 months ago. They auto renewed the certificate at full price 90 days in advance, without any warning whatsoever. Partially my fault for not opting out (but I was unaware that I ever opted in). Most services that auto-renew give you a warning prior to the imminent date.

When I asked for a refund, I was told I could only get in store credit. In store credit for a virtual good that hasn't been activated/used and arguably charged without my consent? Joke of a company.

circa• 14 years ago

man.. i'm so glad I jumped ship on my GoDaddy issues years ago. they were awful in every way. looks like they still are.

mckilljoy• 14 years ago

I don't use GoDaddy, nor do I particularly like them, so this doesn't really affect me or my business directly.

But I got a call earlier today from my less tech-savvy buddy who was freaking out because his GoDaddy website was down. Yea it is probably "his fault" for choosing them, and he probably "deserves it".

Still, not everyone is born a leet computer hacker, and sometimes this is the only way people will learn, so I'm trying not to be too hard on people for that.

ApsoFacto3• 14 years ago

I'm one of those people you call "stupid", who "deserves what I get". This is my first time posting here. I've used GD for years. Sure, they try to upsell me, but being in sales, I don't have a problem with giving them a firm "no thanks". If you do, that's your problem, not theirs. They're a business, for goodness sake. Realize that.

And not only my sites are now down, but all the sites I maintain for clients. If some individual (or group) has done this intentionally, then these people are responsible for taking hundreds, maybe thousands of small businesses off line today. They're cutting into their sales, hurting their bottom lines, and if it continues for too long, will probably lead to people being laid off.

So you can sit on your techie high horses and think you're oh so smart, but the fact is, these are real business people doing real business and criminals are hurting them. So you come down on the honest people for signing contracts and paying their bills on time?

Seriously?

brokndodge• 14 years ago

Agreed. I've been out of work more than 6 months. Right as my family was packing to move to the closest bridge, I got a call from a company to setup their servers and finish their web app. With so much on my plate and no time to do it, I picked the easy and fast route. Use GoDaddy for cheap fast DNS and deal with it later. I brought our servers online this morning. Database and all. I was getting congrats and thank yours from the whole office. Now I might lose the job I just got. Thanks guys. Perhaps you can tell my kids.

mkr-hn2• 14 years ago

Don't let the callousness of some posters on HN get to you. I think HN is full of decent, caring people, even if it's not always obvious. No one deserves blame for what a criminal did to them.

Peaker• 14 years ago

I'd imagine from their POV, when you continue doing business with a company they find morally reprehensible, you're no longer "honest people". If their end goal is killing GoDaddy, these collateral losses might be worth it. Also, it might have a positive side-effect of people associating more risk with dealing with shady companies.

domainguy2• 14 years ago

I had domains with them marked "auto renew" that mysteriously had that status changed. Since all my domains were "auto renew" I wasn't monitoring my renewal notices. Suddenly I discovered that several domains had expired and had been purchased by others. Now that sucks and is a good reason for me to find another registrar, in addition to the moral misgivings I already had about them!

wethesheeple2• 14 years ago

Why is GoDaddy excluded from the requirement to provide port 43 whois service? Are they special? To my knowledge you can only get whois information on GoDaddy domain names from their website. Why only HTTP whois? Are they front-running?

ominds• 14 years ago

I don't much care for blame as much as I care for alternatives. Who do some of the largest sites register their domains with? And I mean reliable and fast. For example, a whois showed me ycombinator.com is with EASYDNS TECHNOLOGIES. Google is with MARKMONITOR INC, which is totally overkill I bet. Suggestions? Recommendations?

jwarzech• 14 years ago

I def. would recommend dnsimple.com (I think I pay only $3 a month). They have a lot of templates to easily add records for heroku, blogs, and google apps.

ApsoFacto3• 14 years ago

Godaddy has their email servers back on line already. I almost hope this was a hack attack, just to show how fast they could deal with it.

zrail2• 14 years ago

I recently rented a VPS specifically so I could run my own DNS. I use tinydns[1] on the VPS as a stealth primary to host my zones and then use BuddyNS[2] as my secondary. It works seamlessly and wasn't that hard to set up if you know how to work a command line.

Of course, if someone were to do this same thing to BuddyNS I would be up a creek for a little while, but I could just login to Namecheap and point to a different secondary.

[1] http://tinydns.org/

[2] http://www.buddyns.com/

driverdan• 14 years ago

With API controllable services like CloudFlare (free) and Route 53 (cheap) why would you want the headache of running your own server?

zrail2• 14 years ago

Mostly for the knowledge that only comes from doing it myself. I looked into using Route53 but I would have had to build something for my dynamic DNS anyway.

brian_cloutier• 14 years ago

Wow, just last week I finally started paying for DNS and migrated from GoDaddy. I didn't expect it to pay off this quickly!

azarias• 14 years ago

This thread demonstrates that HN needs a comment collapse button a la reddit. The first comment thread, mostly useless, is taking most of the page, and no way to collapse it.

gvb• 14 years ago

Here: http://niyaz.pk/wp-content/uploads/2012/07/hn.html

Discussion: http://news.ycombinator.com/item?id=4474078

wrath• 14 years ago

I'm against SOPA and these laws as much as the next guy and I don't agree with many of stances that godaddy takes, but assuming they were really hacked, it's because of idiots like anonymous that our freedom on the internet is in jeopardy. This kind of stuff will simply promote the governments around the world to pass laws regulating the internet.

pointless• 14 years ago

I found this hoping to gather some information about the DNS attack. And instead all I found was that as a nonprofit without enough money to invest in IT staff who might "know better", it's just too bad that we can't accept donations on our website for our homeless children we support because by using GoDaddy we got what we deserved. Was hoping to find information, but that isn't quite what I got.

sgt• 14 years ago

I use gratisdns.dk, excellent free DNS service that I've used to years with high reliability. Helps to be able to read danish.

Kurtz79• 14 years ago

Even Coursera is down...

http://twitter.com/coursera

taf2• 14 years ago

yep, this just took twilio down

knodi• 14 years ago

Looks like the primary server cluster that handles all the incoming traffic at godaddy for all their went down. This caused the traffic failover to secondary servers which where unable to handle the load and crash.

ETA is 6 hours

oomkiller• 14 years ago

How did you come by this information?

aeden3• 14 years ago

Do you have a link to where you found this? Sounds interesting.

kaiserama• 14 years ago

Sure someone will post this as a new story, but it appears DNS services are back online. I checked a few of the sites I manage and they are now working.

Now I need to bust a nut and get things moved off ASAP.

mrbuttons454• 14 years ago

It was back briefly for me, and now it's down again.

druiid7• 14 years ago

I'm assuming they're adding the Verisign DDoS protection service, but this change should make EVERY single Godaddy client very, very, very nervous (from the current whois):

   Domain Name: GODADDY.COM
   Registrar: GODADDY.COM, LLC
   Whois Server: whois.godaddy.com
   Referral URL: http://registrar.godaddy.com
   Name Server: A1.VERISIGNDNS.COM
   Name Server: A2.VERISIGNDNS.COM
   Name Server: A3.VERISIGNDNS.COM
   Status: clientDeleteProhibited
   Status: clientRenewProhibited
   Status: clientTransferProhibited
   Status: clientUpdateProhibited
   Updated Date: 10-sep-2012
   Creation Date: 02-mar-1999
   Expiration Date: 01-nov-2021

Yes, you read that right... they just implemented verisign name-servers. A multi-multi million (billion?) dollar company.

aeden3• 14 years ago

That's a very interesting observation. When you say it should make current clients nervous, what angle are you thinking of? The angle that they should be nervous because GoDaddy had to go to someone else for this type of service or that Verisign is now involved?

druiid7• 14 years ago

The angle that a company responsible for hosting DNS, site hosting, SSL and similar services is incapable of bringing their own site back up without resorting to using a competitors services.

druiid7• 14 years ago

And in case anyone doesn't believe this:

Default server: a1.verisigndns.com Address: 2001:500:7967::2:33#53 > www.godaddy.com Server: a1.verisigndns.com Address: 209.112.113.33#53

Name: www.godaddy.com Address: 184.168.227.107

mmaunder3• 14 years ago

Some data that may help:

If you're in the rare situation of using GoDaddy DNS but don't use them as a registrar, then you're in luck. Simply sign up with a new DNS provider. They will give you their DNS servers which you need to set as the DNS servers that are authoritative for your domain. Then sign into your registrar and change the authoritative DNS servers for your domain. There will be a propagation delay but once it's done you're all set.

If you are in the extremely common situation of having registered your domain through GoDaddy and also use their DNS service, then you have a problem because to move to another DNS provider you need to sign into GoDaddy.com to make the change I've described above i.e. change which DNS provider is authoritative for your domain. You can't do this until GoDaddy.com is back online. So what I suggest is that you sign up for a new DNS provider and then keep checking GoDaddy.com. As soon as it comes back online, sign in and make the change to your new provider as quick as you can.

Other data:

Whois requests for godaddy domains are currently failing because whois.godaddy.com is offline due to name resolution failure.

Godaddy's twitter feed is a good source of updates, although they are claiming to be making progress and all my godaddy DNS hosted domains are still offline, so it seems to be more marketing speak than real data: https://twitter.com/godaddy

As mentioned, Anonymous seems to be behind it as three tweets on their twitter account seem to indicate: https://twitter.com/AnonOpsLegion

I don't think the scale of this attack is fully understood yet. According to the CBC, GoDaddy hosts over 5 million websites (not sure if that's DNS, registrar, etc) so expect this to be big news and potentially the next political football.

Edit: And finally, http://www.downforeveryoneorjustme.com/ is down for everyone because it's over quota. Via Reddit which is also covering this: http://www.reddit.com/r/technology/comments/znvwk/godaddycom...

baseh• 14 years ago

>> And finally, http://www.downforeveryoneorjustme.com/ is down for everyone because it's over quota

We need a new site: http://www.is-downforeveryoneorjustme-downforeveryoneorjustm...

Sorry for the useless comment

eelke• 14 years ago

It actually exists: http://isdownforeveryoneorjustmedownforeveryoneorjustme.com/

hughesey• 14 years ago

Have you tried http://www.viewdns.info/ismysitedown/ ?

RandallBrown• 14 years ago

I have seen my GoDaddy sites coming on one at a time over the last hour. They are making progress.

mmaunder3• 14 years ago

www.godaddy.com DNS is back and site is up with a "we're down" message.

larrys9• 14 years ago

"If you're in the rare situation of using GoDaddy DNS but don't use them as a registrar, then you're in luck. Simply sign up with a new DNS provider."

Assumes of course that people have their zone file to refer to. Which they should. Even if you don't know what a zone file is it's probably a good idea to at the very least make a screen grab of the information where the info is shown at your registrar. Or just use dig from the command line (see my comment further down for syntax).

etagwerker2• 14 years ago

> You can't do this until GoDaddy.com is back online.

You actually can. You will have to modify your /etc/hosts file, go to your GoDaddy account and change to a new DNS service (name servers)

I followed the instructions in this post and I solved the GoDaddy hell for my sites:

http://davewasmer.tumblr.com/post/31283249223/migrating-from...

robomartin2• 14 years ago

godaddy.com is back up as of 4:45PM PST

ajennings• 14 years ago

1. Add the following lines to your hosts file (/etc/hosts on unix/osx, \windows\system32\drivers\etc\hosts on windows):

  216.69.149.215 mya.godaddy.com
  216.69.149.90 idp.godaddy.com
  216.69.149.9 dcc.godaddy.com

2. Go to https://mya.godaddy.com/ to manage your GoDaddy accounts.

3. Change DNS providers.

juddlyon• 14 years ago

Burn baby burn!

I usually don't root against companies but they are exceptionally bad.

veyron• 14 years ago

Someone (I'm looking at you, gandi.net) should give a "GoDaddy is Down" discount for domain registration. I'm ready to migrate the domains I didn't change during the SOPA fiasco ...

telecuda• 14 years ago

Is any DNS/host outside of GoDaddy also effected right now? We're not on GoDaddy but having plenty of intermittent issues.

Ensorceled• 14 years ago

I moved the bulk of the sites I manage off of GD when the SOPA thing happened but left a couple because the pain of transferring was to much (read, client didn't want to).

Surprisingly, all the reasons to stay on GD vanished this afternoon :-P

mongol3• 14 years ago

I have a kind of unvoluntary ping to my mailbox hosted at Gmail / Google Apps, "Buy Vigara" (sic) messages that arrive with a few minutes intervals since months ago. Google sorts them as spam correctly, but it is interesting to see how they are less and less frequent over the past hours. (Yes my domain is on godaddy)

wethesheeple2• 14 years ago

In other news, IP addresses are still working. ;)

So what can we conclude from this incident?

GoDaddy's registrar service GoDaddy's authoritative DNS service GoDaddy's hosting service GoDaddy SSL certificates etc.

They are all different services. When you link them all together and give GoDaddy control over your entire setup, if there's a problem with any one service, you can't recover as easily as if they were each handled independently. meme: "Do one thing well."

"All-in-one" solutions, though they might provide convenience, might come at a cost in terms of disaster recovery. meme: SPOF

I wonder if this thinking might also apply to software: using a single, large "all-in-one" program versus using lots of smaller, independent (and replaceable) programs.

lobster45• 14 years ago

This has been a known vulnerability for dns, as they are susceptible to DOS. We use network solutions for DNS but they can be taken down in a similar manner as GoDaddy.

BTW one of the servers we needed to access did not resolve, but I was able to connect via IP instead of DNS. Host file baby!

robomartin2• 14 years ago

Godaddy.com is back up! (~4:45PM PST 10SEP12)

I'd be really interesting to get some behind-the-scenes data on what happened and what it took to fix it.

jbarham• 14 years ago

FWIW I run the DNS hosting service SlickDNS (https://www.slickdns.com). The focus is ease-of-use, but there is also good redundancy with multiple name servers located in the US, UK and Japan.

prawn• 14 years ago

An elephant never forgets.

vivyrelax• 14 years ago

An other site like downforeveroneorjustme.com is: http://www.cherchezvous.ca french site but work for any site.

GoDaddy's DNS Service is Down

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