How to find your Uber passenger rating

by aaln • 12 years ago

323 188 12 years ago

mrvladnov• 12 years ago

this is dope, got a 4.8

taroth• 12 years ago

Nice hack. I imagine using it to see if a driver gave me a good rating or not based on the delta between my new score and old score.

aaln2• 12 years ago

lol, that's a great idea.

thrill• 12 years ago

5.0 (I've never used the service - so it looks like it's all downhill from here...)

chatmasta2• 12 years ago

What kind of details do you think go into this rating? My guess: how long driver waits for you to get in the car, how drunk and annoying you are, how much you tip (do they see this before rating?), how profitable your ride is.

I suspect most drivers, like most passengers, give a 5.0 to almost everyone, but dock points for being a dick. It just seems there's no other way to differentiate passengers, since they'll be paying the fee regardless.

enneff• 12 years ago

You don't tip Uber drivers.

korzun3• 12 years ago

Tip is included in the ride, you can't adjust it.

This is not very scientific. I got 4.8 which means absolutely nothing to me.

refrigerator• 12 years ago

It means nothing to you but remember that you're not supposed to see these - a 4.8 probably means something to the driver.

ben1040• 12 years ago

I had one driver tell me "if you didn't vomit in my car or swear at me, you get a 5."

madeofpalk9• 12 years ago

how much you tip (do they see this before rating?)

You don't tip with Uber - 'gratuity' is already included. Regardless, the rate-the-customer screen is seen immediately after stopping the trip

chatmasta2• 12 years ago

Ah my mistake. I haven't used Uber in a while but seemed to remember a screen where you can optionally increase gratuity. I guess I'm confusing it with the Square interface. Who can keep up nowadays...

madeofpalk9• 12 years ago

This is a lot easier than the Charles MITM proxy I used to intercept the Uber iPhone API calls to determine mine. I feel kind of silly now that I didnt bother checking the web API.

I also made a web scraper to get my uber trip details (incl. route driven), save it to JSON and map the trips all at once. http://i.imgur.com/Q1W59rD.jpg. Here's a quick dump of the code https://github.com/joshhunt/uber. It's pretty rough and it makes a lot of assumptions (e.g. metric system and AUD). I never really plan on looking at it again, so your milage may vary.

I also found their API structure to be quite unusual: They make a call to something like `api.uber.com/` with POST data of something like

    {
        url: '/api/user/123123123',
        method: 'get',
        location: [lat, long]
    }

and you'll recieve a response back of something like

    {
        responseData: {
            username: 'madeofpalk'
            ...rest of requested data...
        },
        vehicles: [
            ...list of all vehicles and their locations...
        ]
        ...other data that wasnt explicitly requested but comes through with every request...
    }

I had never seen this pattern before, and thought it was quite unusual (especially for a 'new hip startup' that uses Python and Node.js). Anyone care to comment on why they may have choosen something like this?

lambtron• 12 years ago

Love to see more of your web scraper. Could make cool tools such as send you a text / notification each time your rating changes.

madeofpalk9• 12 years ago

Here's a quick dump of the code https://github.com/joshhunt/uber. It's pretty rough and it makes a lot of assumptions (e.g. metric system and AUD). I never really plan on looking at it again, so your milage may vary.

lnanek22• 12 years ago

doesn't seem that strange to me. in the old SOAP days it was easier to run everything through a set of filters and just have what server code specified by a field.

in this case it is pretty clear they sped up requests by returning some generic data every request needed to update the app all at once as well. that's a pretty common requirement. netflix even allows client code to upload server code to pack responses into the least number

madeofpalk9• 12 years ago

in the old SOAP days

What I thought was strange is that we're not in the 'old SOAP days' any more.

I get what they wanted to do - speed things up by including common data in every request, and avoid state in apps. What I found strange was the way they solved it, esp. given they're (apparently) using Python and Node.js - writing a middleware to insert the common data would be far easier than implementing their own routing layer or whatever they've done.

Of course I'm making a lot of assumptions about what kind of stack exactly they're using (assuming they're using a web framework that we've heard of)

Moto7451• 12 years ago

I did a similar hack in an app I wrote where I basically always wanted/needed a fresh copy of a user's account data. Literally halved the number of API calls necessary in early versions of the app. Now the gain is maybe 30% but the code is a lot cleaner regardless.

nitrogen2• 12 years ago

Is there a term for that? Maybe something like "opportunistic delivery"?

eiopa• 12 years ago

If you're curious, I put together a Python library for that: https://github.com/tals/uber.py

Some of this is remainders from when they just had consultants working on this. Look at hash_password() at client.py :)

madeofpalk9• 12 years ago

Oh that's fantastic! I'm definitely very interested in giving that a try!

nitrogen2• 12 years ago

Look at hash_password() at client.py :)

That's so... what? Is the API not https? If they wanted to avoid even knowing the password, then why not use something standard like SRP (https://en.wikipedia.org/wiki/Secure_Remote_Password_protoco...)?

That animated GIF with the CLI session is very cool, by the way.

skeletonjelly2• 12 years ago

Deep link: https://github.com/tals/uber.py/blob/master/uber/client.py#L...

StavrosK• 12 years ago

This has so many MD5s, it must be ultra secure!

amitt• 12 years ago

This is a common pattern when you want to batch requests. We used to use it at Zynga for games. Facebook also supports it for their APIs: https://developers.facebook.com/docs/graph-api/making-multip...

chavesn• 12 years ago

If, as another commenter mentioned, they want every request to update all the data in an app, this is quite an elegant pattern.

They don't have to modify any of their restful APIs to fetch or serialize more data than intended. Instead, the / endpoint might act as a wrapper, which does three things:

1. gets the entire app state

2. makes an internal API call of its own (proxies the one from the request)

3. merges the two results and returns them

buro9• 12 years ago

This pattern is standard within SOA (Service Oriented Architecture).

You have two classes of services:

1. Technical Services

2. Business Services

The technical services may be REST, SOAP, etc. These deal with the nuts and bolts of: update this one thing, fetch a load of these things (where they are the same thing).

The business services are usually some flavour of RPC JSON or XML, and only occasionally are REST (think of a resource that is actually a composite of other resources, it's usually a business service).

The business service wraps the underlying technical service with the orchestration of which granular services to call, and returns something useful to the user (the client, in this case an app which is also made by the company).

What you quoted was the result of a business service, but you can imagine that behind that are services that individually fetch vehicles, user info, etc. The business service is just wrapping it and doing a useful thing for the user by returning the composite.

It should be noted, there's an idea of a "service catalog". Some people think this is wholly comprised of the business services, but actually it's the superset of both business and technical services. You might have 2 catalogs, one external and one internal... but both are made up of a mix of business and technical services. The goal is simple: Help users to get shit done. In the scenario given, "get shit done" means "perform multiple calls, and because it's mobile and calls are expensive return everything in one call".

mxpxrocks10• 12 years ago

awesome- this was great. 4.9

philip1209• 12 years ago

The window.Uber variable has a lot of interesting information, like "isAdmin," data about the last vehicle I rode in (interior color, exterior color, model year, capacity), last driver's phone number, "activeExperiments" which I assume are multivariate tests being run against me, etc

valgaze• 12 years ago

Their whole mapping scheme is pretty neat too on this "mobile" view.

They'll use lat/long to determine if the user is in China or not and then pull up google maps or baidu.

Beautify this (https://d1a3f4spazzrp4.cloudfront.net/web-mobile-client/js/m...) then check out line 13185 for loadMap (Map loading resources on # 13094)

They also create a gorgeous map "blur" effect when the user is ready to pull the trigger on a ride: http://snag.gy/rlBYX.jpg

cnaut• 12 years ago

The experiments data was the most interesting thing I found. I am in the treatment of an experiment involving driver referral emails

zobzu3• 12 years ago

I've only had a few rides and ive 4.9 (ie someone didnt rate me 5.0). Meh.

Then again, I don't feel bad rating drivers because they sell me a service, I'm rating that (it wouldnt even have to include their name - it probably shouldn't. then again I'm european, we seem to have slightly different ethics).

I feel bad that they rate us because we don't provide them with anything.

That rating is going to be saved, sold and shared eventually.

jlees2• 12 years ago

Not necessarily. Drivers rating the passenger is a defence against passengers rating the drivers low, and also a way for Uber to keep quality standards high by stopping 'bad' passengers from using the service.

jaredsohn2• 12 years ago

Drivers rating the passenger is a defence against passengers rating the drivers low

I don't see how this it the case, assuming that drivers don't know what passengers rated them before rating the passenger.

AVTizzle• 12 years ago

Just like any other marketplace transaction, we the buyers do provide the suppliers (drivers) with value. Equal value, of course.

Much of that value is automated in the form of our credit card details in our Uber app. But we do provide value in a few other forms: not being obnoxious, not trashing/puking in their car, not harassing them physically or verbally.

All these things happen to taxi and Uber drivers regularly, so there IS a need to keep the demand-side riders in check. It's analogous to eBay or AirBnB's two-sided rating systems.

Also, it's not fair to state as fact that our consumer buyer ratings will be "saved, sold and shared eventually." If Uber were a free consumer app with an unclear revenue source, that'd almost certainly be the case. But Uber isn't in the business of needing to sell that data. On the contrary, any marketplace data they hold is competitive advantage over other driver/rider services. They have at least some incentive to keep that proprietary.

praxulus• 12 years ago

Equal value, of course.

Both people in a transaction value the thing they have less than the thing the other person is offering, otherwise there's no reason to bother making the transaction.

At least, in theory.

zobzu3• 12 years ago

every company eventually goes to the dark side and does something like that, unless it dies before and then nobody knows if the data is gone or not. I'm not sure how its unfair. Pretty sure their 10000 lines clauses will indicate something saying they own all this data, including your location data, etc and reserve to use whatever they want with it.

also at the minimum they should make clear the passenger (you) is going to be rated IMO. Maybe that'd solve the issue of passengers not being courteous or whatever.

_croz• 12 years ago

I feel bad that they rate us because we don't provide them with anything.

You provide them with the "I didn't vomit in your car" service.

patio112• 12 years ago

I feel bad that they rate us because we don't provide them with anything.

In rough order of importance to drivers:

1) Not causing damage to their vehicles.

2) Giving good enough directions on pickup such that they waste a minimum of (unpaid) time getting to you, and exiting the car in an expeditious manner. An Uber driver's KPI is "number of minutes per day with the car in motion with a passenger in it." (This is the biggest reason why many of them keep multiple phones with multiple apps open -- minimizing time between trips maximizes the number of trips they take per day and, thus, revenue.)

3) Not contravening the usual covenants of civil society.

saalweachter• 12 years ago

Are there any drivers in the audience who can tell us what different ratings mean?

madeofpalk9• 12 years ago

I'm not a driver, but I know enough about Uber to answer this...

Drivers are prompted to rate their passenger immeditely after the trip, in the exact same manner as riders rate their driver. Then, when a trip is offered to a driver, they're shown the potential customers rating (and other details), then the driver will choose to accept the job or not

flog• 12 years ago

I ask a lot of questions: The Uber training, apparently, is that driver's should only ever rate their customers a 5, or a 1. That's it. A customer is either great and a 5, or an asshat and a 1.

dangoldin• 12 years ago

I spoke with a driver yesterday about it and he says he will basically pick up anyone above a 4. This was in NY so might mean different things in different places and to different people.

dnautics3• 12 years ago

it's actually really hard to tell what the passenger rating is. It only flashes on the screen momentarily. Lyft, on the other hand shows it up until you pick up the passenger. This is helpful, one time I called a passenger as a courtesy and got a really really belligerent tone, and i noticed his passenger rating was really low, and so I told him, "sorry, not worth the effort".

blake8086• 12 years ago

So if you check this after every ride, you'll know exactly what everyone rated you, right?

jlees2• 12 years ago

If you keep track of the total number of rides.

autarch• 12 years ago

And you assume that there's no weighting or discarding of ratings that goes into the average.

asdfologist• 12 years ago

Not necessarily. It shows you only the first decimal.

baddox• 12 years ago

There's no guarantee that it's a simple arithmetic mean. They could weight by recency or do any number of more complicated calculations.

Stasis50012• 12 years ago

At the very least, if you're like most users who rate between 4 and 5, you can most likely tell if the driver rated you a 5 (rating goes up) or below a 5 (rating goes down). It would take a pretty strange algorithm to violate that. Of course, this only helps if your rating changes at all

rdl5• 12 years ago

I don't get why Uber doesn't tell me the exterior color of UberX cars coming to pick me up. I have no idea what a "Nissan Versa" is; knowing it's a blue minivan would be helpful.

beggi• 12 years ago

I agree - it seems like much better design to tell you the color of the car picking you up :)

eru• 12 years ago

For those people able to see colours.

jrockway3• 12 years ago

They seem to display the license plate number now. That works perfectly.

rdl5• 12 years ago

Displaying the license plate number is less useful when the car is across the street or approaching from a distance.

I also had a fun "gypsy black car running uber app trying to extort me" experience in NYC last trip, and a bunch of black cars who took 15-20 minutes to arrive (despite initially saying "3 minutes" and showing as around the corner). In a few cases I had the driver call me and give me useless directions to where he was, so I cancelled the trip and booked another Uber, and got someone dramatically better.

I apparently have a 4.6 rating.

comrh• 12 years ago

Or being able to describe yourself: Black hat, white shirt.

tjdetwiler• 12 years ago

Lyft provides a picture of the vehicle that will be picking you up.

ghshephard• 12 years ago

Lyft provides you a picture of the Vehicle and the driver. It really improves the customer experience - I'm always interested in who my next driver will be - and choose lyft just because of this feature.

lnanek22• 12 years ago

Zip car is the same way. They have a picture of the vehicle, but it isn't the right color, just some generic picture.

robszumski• 12 years ago

This happened to me this weekend. Momentary panic as you realize the car you're counting on isn't there, because you're looking for the wrong color.

ejstronge• 12 years ago

Zipcar names its vehicles, though - if you only have five candidate cars (in a somewhat large 'Ziphome'), having a name is better than having a vehicle type + color as there are sometimes similar looking vehicles next to each other.

silencio• 12 years ago

Zipcar tells you the color though, even if the picture is misleading. It's next to the basic car info, license plate, and name.

They should definitely not be showing an image with the wrong color, but having the information is better than nothing.

Zipster2• 12 years ago

In the US market every Zipcar has its name on the back to make identifying them easier, and if you're using the iPhone app you can see the license plate as well as details about the make and model.

Currently you can't tell the colour from the mobile app but it's a good idea. I've passed it along to the mobile team to see if it's feasible.

(Disclosure: I work for Zipcar)

calbear81• 12 years ago

I'm used to riding Lyft which uses a real picture of the vehicle. Last night, I was waiting for what I "thought" would be a red Hyundai and the driver had to yell to me before I realized that it was the car I was expecting.

joshmlewis• 12 years ago

As of last night when I used Uber the driver photo would cycle to a picture of the car and color. Don't know if it was a one off thing or what.

maak• 12 years ago

Errr.. relevant?

trekky1700• 12 years ago

Awesome, happy to find I have a 5/5 too!

finnn• 12 years ago

I somehow have a 4, the lowest in this thread (that I've seen so far). I wonder what I did, I generally try to be polite to the drivers and I rarely use the service, so I suspect I got one extremely poor rating? I can't imagine when though.

Anyway, looks like you can go and pull the token out of the page and just do

curl https://m.uber.com/cn --data '{"messageType":"PingClient","token":"xxxxx","app":"client"}' | jq .client.ratin

to check it programmatically. Could be interesting to have a service detect somehow that you'd just finished a ride and show you the new score (and possibly the change, etc)

bobbles• 12 years ago

Yeah no idea.. Im at 4.5 at the moment, am always standing on the curb for pickup and polite. I've also always ranked drivers as 5 stars. surprising

doxcf434• 12 years ago

Lol. I always give them 5 too, and tip them additional cash even, and I have a 4.8. Jeezz though crowd. ;-)

ldd-• 12 years ago

I'm in your boat . . . I have a 4.

I've used Uber only once - to help my mom to a doctor's appointment after she broke her hip.

I guess we were slow and a bit of a burden . . .

gravity132• 12 years ago

The first couple of times people tip drivers extra, they probably get rated as 5. Everybody else becomes a 4 after that, maybe?

peterwwillis3• 12 years ago

Ways to make a driver happy:

  * Compliment their car or music
  * Ask them about themselves (how are you doing, where are you from, how long have you been driving)
  * Make small talk (how about this crazy weather/traffic/drunk people, do you have any weird stories, have you ever been to place xyz)
  * Tell them a little about yourself or where you just came from/are going to
  * Have the address of your destination or tell the driver how to get there
  * Leave a tip for efficient service
  * Don't throw up in the back seat

sliverstorm• 12 years ago

That sounds like a nightmare. I often enjoy chatting with a travel companion, but some days I want nothing more than silence.

lambda• 12 years ago

  * Leave a tip for efficient service

I always thought part of the point of Uber was not having to deal with cash and tips. I've never left a tip for my driver, and never really had an opportunity to as it's all paid for by your credit card on file.

However, I do most of the rest (never really thought of complementing anyone's car, they pretty much all run together to me), and have a 4.9. I never even thought about making smalltalk as a way to get your driver to rate you better; it's just a nice thing to do when you're getting a ride from someone.

One of the interesting things I've noticed about Uber is how diverse the drivers are. I've gotten (at least) Russian, Kurdish, Moroccan, and Nigerian drivers, so that's led to some interesting conversations about where they're from and what it's like. From the conversations, Morocco sounds like the best place to go visit; the guy from Morocco waxes the most poetic about his homeland.

minusSeven• 12 years ago

I guess soon enough Chef's and restaurant's will be rating customers as well. In restaurant's there would be cutoff points for being a customer. You didn't pay enough tips in the last restaurant you were a part of - you are now bared from getting into a good restaurant now.

Joking above but the whole concept of dual rating scares me a bit .......

ben0x539• 12 years ago

You didn't pay enough tips in the last restaurant you were a part of - you are now bared from getting into a good restaurant now.

This would be really cool.

jseliger• 12 years ago

I guess soon enough Chef's and restaurant's will be rating customers as well.

Tyler Cowen extensively discusses the potential future of symmetrical ratings in Average is Over. The book is too complex to summarize here but it is worth reading.

crdblb• 12 years ago

Restaurants already keep notes on their customers and refer to them whenever you call or make a reservation online. If you're a less-than-ideal customer, they won't do something as overt as refuse service (unless you did something truly horrible last time you were in), but they might be more likely to squeeze you in for a last-minute seating during a busy time if you've got some good things about you in the notes.

aliston• 12 years ago

I don't get why this is included in the window.Uber pingData. It seems as though your rating is something that isn't necessary and shouldn't be surfaced client-side.

Anyone have some insight into why this data is there in the first place? Is this an accidental leak, some sort of optimization or something else?

kevinmchugh• 12 years ago

No reason to hide it until it becomes a problem. I suspect now that someone's gone to the trouble to surface it, they'll patch it out, but really, it doesn't matter if a tiny percentage of uber-users know what their score is.

It's an optimization for their developers. They probably don't want to write a bunch of "if user.driver?"'s in their API responses, so just return all the data all the time and let their clients decide what to show.

chmars• 12 years ago

It's data about me, so I have a right to know and get it anyway – at least under European data privacy laws.

mpeg• 12 years ago

They used to have lots more stuff in their private API; such as the driver's full name, home address and phone number.

Probably careless API design.

narsil• 12 years ago

I wonder if Lyft shares something similar via their API as well.

`curl -H "Authorization: fbAccessToken <fb access token>" https://api.lyft.com/users/<lyft user id>` provides some basic profile, credit card, location and referral information but nothing about ratings. The lyft user ID can be obtained by logging in at www.lyft.com/login and viewing the source.

thejerz• 12 years ago

I live in Philadelphia and I've taken uber around 50 times. I have a 4.8.

girvo• 12 years ago

The site now says that the mobile site is unavailable. Perhaps they've taken it down to fix this? I'm in Australia, so maybe that's it.

aroman• 12 years ago

Worked fine for me just now. In the US.

joshwa• 12 years ago

On my browser, the rating is at

    window.Uber.Ping.Client.attributes.rating

po• 12 years ago

My twitter stream is now full of people, some of whom I am sure do not have the skill to evaluate if something is a JavaScript security threat or not, who have copied and pasted a random script they read on the internet into the developer console. Granted, this one is pretty simple and easier to evaluate than most, but still… you really get why Facebook hacked the console to warn people not to do that.

edit: This tweet said exactly what I was thinking when I saw all of this. https://twitter.com/s_m_i/status/493609377958723584

"Also this uber thing shows folks will copy and paste commands they don’t understand without a second thought if the incentives are right"

peterwwillis3• 12 years ago

It's just phishing via web console. You can convince humans to do just about anything for the right incentive.

brador• 12 years ago

What's the worst that could happen?

troels• 12 years ago

XSS?

untog• 12 years ago

Ordering an expensive car ride, presumably.

joshfraser• 12 years ago

Grabs your account information and sends it along to the hacker.

schnaars• 12 years ago

I've just asked my driver and they tell you.

chandraonline• 12 years ago

Exactly this. I didn't know this was such a big secret. In one of the rides, I happened to be in an Uber that I had taken before and the driver remarked "Hey! you have dropped down from 5 to 4.9". And I exactly remember that just a few days before I shared a ride with a friend , and he was being a dick to the driver unnecessarily.

sunasra• 12 years ago

dont they show officially?

rco8786• 12 years ago

4.9!

I use uber multiple time per week and have for years. So I guess I'm not an asshole.

tlrobinson• 12 years ago

4.9 here too. I've been using them on average at least once a week since June 2010.

swang• 12 years ago

I wonder if `window.Uber.pingData.client.activeExperiments` is the test groups you're currently in at the moment...

the_economist• 12 years ago

I've been aware of my Uber passenger rating for about a year. When I first found out about it, my rating was a 4.9. Once I realized that I was being rated, I worked really hard to be the perfect passenger. I had my rating up to a 5.0 for a few months. Then I got lazy about being perfect and it has since dropped to a 4.8.

onedev• 12 years ago

What things did you do to be "the perfect passenger"?

nulltype• 12 years ago

  * Complimented the driver on his/her looks
  * Brought cookies
  * Always punctual
  * Provided shoulder to cry on when required

burntcookie902• 12 years ago

this is also visible if you view the source on m.uber.com, ctrl-f for "rating".

acanals• 12 years ago

no, it's not.

burntcookie902• 12 years ago

It was in the place of this

zoba• 12 years ago

Or, alternatively, you can just ask your Uber driver when you get in the car. Much easier, and likely won't be "fixed" by uber for a long time.

antsar• 12 years ago

Seems like they fixed it already, actually. http://ant.sr/rating-undefined.png

politician3• 12 years ago

I have absolutely zero interest in my Uber passenger rating.

If they decide to start being ridiculous, I'll decide to start taking cabs again -- at least the cabbies generally have a clue about how to get to places, and don't bother with questions about "what route would you like me to take you on". The fastest route, thanks.

DINKDINK• 12 years ago

Uber policy dictated, at least at one point, to ask customers if they "had a prefered route"

pimlottc• 12 years ago

Really!? I always find it very annoying to be asked that.

smeyer2• 12 years ago

What city are you in? Here in Boston, my experience has been that the uber drivers are more likely than the taxi drivers to know how to get where I'd like to go.

ceras• 12 years ago

In NYC there are strict requirements[1] that cab drivers know how to get practically anywhere in Manhattan, and to major parts of the outer boroughs. You can report them if they don't.

[1] http://www.nyc.gov/html/tlc/html/faq/faq_pass.shtml#7

Vik1ng3• 12 years ago

     I'll decide to start taking cabs again

If there are any cabs left...

rsefer• 12 years ago

Here in Chicago, regular cab drivers ask the route question all the time. I've read that this is asked in hopes you tell them a non-optimal route that takes longer. My response is almost always "the fastest way is fine."

aaln2• 12 years ago

We are on reddit! http://www.reddit.com/r/lifehacks/comments/2bx5dp/how_to_fin...

yskchu• 12 years ago

Looks like they closed it :-/

window.Uber.pingData.client.firstName, lastName, email all work, but rating is now "undefined".

akavi• 12 years ago

Check: Uber.Ping.attributes.client.rating

That's where I was able to find it.

mfkp• 12 years ago

Mine still worked, just tried it. Maybe you don't have a rating?

antongm• 12 years ago

Mine is too. Not sure what to do here. I use Uber a lot...I can't not have a rating.

lawrencegs• 12 years ago

I wonder if this reverse-rating system is only for US. Even though I'm from US, I had only get the chance to use it abroad (Jakarta). And when I check it, my rating is null. Is it something to do with the fact that Uber driver in Jakarta are actually professional car-rental driver?

aioprisan• 12 years ago

There's a lot of useful data in window.Uber.pingData.client. For instance, I can see that my credit card profile is on braintree.

rlu• 12 years ago

Does anyone know why Uber doesn't easily just give you your own rating? If I know my rating is low then I know I should work on improving it if I want to continue using Uber...

Seems kind of like a win-win-win for all three parties (Uber, driver, myself)

ericrav• 12 years ago

I would think some people who got low scores would become disillusioned with the service, blaming the service rather than seeing any fault with themselves. Then being offended, they would be less likely to use the service or harbor negative feelings towards it.

peteretep• 12 years ago

But but but ...

What's actually going to happen is that you're going to get degraded service from Uber without knowing why. You're never going to get a cab in the quoted time, because drivers won't pick you up, and you'll assume it's the same for everyone, tell your friends how slow Uber is ... I would say the disillusionment, blame, offence, etc are going to be aggravated by consistently slow service.

michaeldwan• 12 years ago

I can't think of a single reason the user rating is hidden from the user. If anything, knowing your score is low would help explain why rides are often unavailable.

Zhenya• 12 years ago

Game's over - result is now null.

gravity132• 12 years ago

Now I'll just need to figure it out the old fashioned way and sleep with an Uber employee :(

corylehey• 12 years ago

even easier method, ask your next Uber driver what your rating is.

korzun3• 12 years ago

I just want to point out that customer support will be happy to give you your rating.

Just ask.

jwilliams• 12 years ago

Hmm. Suspect there is a bug with this - All my ratings are five, besides a handful of zeroes. At least a couple of the zeroes I remember being perfectly amicable rides (I mean, I'd assume something extreme is necessary to get a zero)...

My suspicion is that zero is equivalent to unrated, so shouldn't be in the sum?

How to find your Uber passenger rating

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