Introducing Google Helpouts

http://googleblog.blogspot.com/2013/11/introducing-helpouts-help-when-you-need.html

by hiroaki • 13 years ago

173 115 13 years ago

googleblog.blogspot.com

xb952• 13 years ago

This would help with the times I've just wanted to ask someone "so, does this shirt actually go with these pants, or am I totally crazy?"

All joking aside, this could be interesting. It makes me think of that service that existed for a while where you could ask a question of a topic area, and it would send an IM to people and ask them to answer it. I forget what it was called, but I used it for a little while.

The payment/HIPAA compliance aspect are pretty interesting, too. I would easily throw $50 at a 10 minute consult with a doctor instead of having to make an appointment and haul myself in to the local clinic. Particularly if said doctor could then fax a prescription for something completely boring but still not OTC to my local pharmacy.

BrandonY• 13 years ago

Are you thinking of Aardvark? I think Google bought that a while back and then discontinued it.

xb952• 13 years ago

Yes, thank you! That's exactly it.

ekianjo• 13 years ago

Aardvark was great at the time. I especially loved the integration with gmail, it made it very seamless to think about something and just drop a question in a couple of seconds. It's a shame they stopped it.

ilaksh2• 13 years ago

There are other services like that. I think JustAnswer is one of them.

tayk• 13 years ago

Wizpert (http://wizpert.com) is one as well.

car• 13 years ago

Said doctor should come to you, as is customary in many countries. Instead, in the US you have to drag your sick self in to see a physician. And pay a boatload for a 5 minute consult; ridiculous.

enko• 13 years ago

While I'm by no means a fan of the US health care system, it seems pretty wasteful for high-value doctors to be wasting their precious time travelling to see patients.

Perhaps videoconferencing could be a good option for simple cases (viagra, sleeping pills) while a medical pick-up system could be instituted for patients requiring in-person consultations, but lacking mobility or the urgency required for an ambulance.

brokenmusic• 13 years ago

You should consider http://coinmd.org then. They're cheaper and seem to give really good advice so far. It's anonymous for doctors though, so of course, there's a risk in that. However, I read through their faq and find their policy of selecting and working with doctors quite convincing.

commandar• 13 years ago

I would easily throw $50 at a 10 minute consult with a doctor instead of having to make an appointment and haul myself in to the local clinic.

I remember hearing an NPR report recently about some doctors running their private practice similar to that. They were basically operating on a subscription model - they would come see you if needed, but for quick consults and the like, they'd do things like Skype calls to talk with their patients. Struck me as a very interesting idea.

EDIT:

This isn't the report I'm thinking of, but it's very similar:

http://www.opb.org/news/article/npr-virtual-urgent-care-the-...

This is for urgent care, but as I said above, I've heard similar reports about private practices working this way.

jsonne• 13 years ago

It's interesting that Google seems to be moving into the freelance space. I wonder if they're going to stay in the limited fashion, or expand to go after Odesk etc.

rurounijones2• 13 years ago

This could be a great way to monetize skills.

Youtube channel with tutorials, how-to's etc. to build up your credibility.

Google Helpouts to help people directly when they want to go beyond the tutorials or get that little extra.

dingaling2• 13 years ago

An interesting new avenue for Google, where the results and satisfaction are entirely subjective, according to perception of the customer.

With search results or Gmail they can hand-wave away dis-satisfaction my saying the 99th percentile are happy, but this is one-on-one. I can see the Money Back Guarantee being quite a support burden.

But why are Google doing this? It's not really "organizing the World's information" because it keeps knowledge compartmentalised in the 'experts'.

bambax• 13 years ago

Agreed. It may be useful but I don't see how it fits Google's overall mission; Google Answers were more relevant and they killed it (a long time ago).

Maybe the strategy is to eventually make sessions public? which would actually add value for the community.

Or it's a cheap ploy to get people to use Google+ (and if so, good luck with that).

dingaling2• 13 years ago

"Google Answers were more relevant and they killed it (a long time ago)."

Oh I had quite forgotten about that! Good point.

See how things used to look :)

http://answers.google.com/answers/

At least with Google Answers the information was public.

ewzimm• 13 years ago

This is the core concept of organizing the world's information. If you think otherwise, you don't realize that the majority of the world's information is held by individuals for brief periods of time and specific to its application. The generalized consensus has already been archived, but insights into emergent things that come up in life have not. Connecting people with each other to give advice about situations that can't be predicted but can be categorized is the next step.

joelrunyon• 13 years ago

Or it's a cheap ploy to get people to use Google+

Everything Google's done lately has been about Google+

panabee2• 13 years ago

it is helping to make information universally accessible, which is part of the company's mission. lots of information cannot get organized yet because it's still contained inside people's minds. if you see each individual as an information source -- much like a website -- then helpouts is organizing the information by lumping the sources into well-defined categories and showing when that "information" is available as well as its quality.

sachitgupta• 13 years ago

Remarkably similar to sites like https://clarity.fm/home and https://www.popexpert.com/

adamzerner• 13 years ago

This feels like "online tutoring to me". And as far as tutoring goes, I feel like most of the time it's better to automate it. Like using treehouse instead of getting a programming tutor.

I could see some situations where it'd be useful though.

- If you have a quick question and are really frustrated and are willing to pay.

- Sometimes you care a lot or have a lot of money, and are willing to get a tutor.

- Some things (like doctor appointments) might be better served online than in person.

intellegacy• 13 years ago

Yep, they're targeting tutors. They contacted me (SAT Tutor) and got me to signup. I haven't completed the registration yet as they want me to schedule a phone interview with them and I don't see how it can help me yet.

amaks• 13 years ago

This is obviously a Google's version of Mechanical Turk

salilpa• 13 years ago

Is this some way of popularizing hangouts?

fourstar• 13 years ago

It's almost as if Google answers has been somewhat resurrected. Definitely keeping an eye on this.

mostelato• 13 years ago

Skype used to have something like this in 2006-ish...

banachtarski2• 13 years ago

My kneejerk reaction is to wonder when this will go the way of Google Wave and Google Reader.

btgeekboy• 13 years ago

Exactly.

Mine was, "Cool; how long's this one gonna last?" It seems like a neat idea, but I bet the novelty is going to wear off pretty quickly.

code_duck2• 13 years ago

If you think it's interesting, better go ahead and use it now then. Otherwise, if it's canceled, you'll never even know if you would have been missing it.

patrickaljord2• 13 years ago

How original. A comment mentioning reader and wave on a new Google product announcement thread. Can we move on already? Innovating companies try and fail a lot, like any startups.

banachtarski2• 13 years ago

Who said Reader and Wave "tried and failed?" I liked those products.

nodata• 13 years ago

So this is a solution to the "problem" of people looking up how to do something on youtube, now you can ask an expert and get detailed two-way feedback.

draugadrotten• 13 years ago

This will fail. Why? Because the financial incentives of the helper are set up wrong, "paid by the minute" will reward slow talkers and slow help. This will make customers unhappy and customers will choose help from cheaper, faster sources.

The DYI video success will be better the shorter and better the video is, and I'd rather pay-per-video. If I wanted to talk to a human, there are millions nearby in the city. A DYI video can explain in 2-3 minutes what will take a human 60 minutes in a meeting including greetings and other social fluff.

dragonwriter• 13 years ago

Because the financial incentives of the helper are set up wrong, "paid by the minute" will reward slow talkers and slow help.

Most of the listings are listed with either the form "$X per Helpout" or "$X per Helpout or $Y per minute". So, it doesn't look like paid by the minute is either the only supported or even the dominant model. So this objection seems misplaced.

The DYI video success will be better the shorter and better the video is, and I'd rather pay-per-video.

Canned DIY videos are widely available, and serve a different need that person-to-person consultation.

If I wanted to talk to a human, there are millions nearby in the city.

Not everyone lives in or near a city with millions of people. And not all those millions in the city are experts in the field that you are concerned about.

A DYI video can explain in 2-3 minutes what will take a human 60 minutes in a meeting including greetings and other social fluff.

Sure, if there is a specific enough DIY video, that may be the case. OTOH, finding a specific-enough DIY video for a particular need can be a hassle, and in many cases of not particularly common specific needs may not be practical.

(Plus, its quite possible for the experts that do Helpouts to do DIY videos, and to identify good opportunities for DIY videos from what questions they get through Helpouts. Its not a one-way communication.)

ancarda2• 13 years ago

My initial reaction is "cool, but I won't use it as it'll be shutdown soon enough". I wonder if enough people avoid new Google products due to shutdown fears so it leads to a product ultimately being shutdown due to neglect.

A bit of a vicious cycle.

detst3• 13 years ago

I wonder if enough people avoid new Google products due to shutdown fears [...]

I doubt it. That attitude is mostly a HN/geek thing. I like that they're willing to try things and test for viability in the real world. I'd rather have something and for it go away than to never have it at all. (And yes, I do understand the frustrations with Reader but I wouldn't go back in time and never use it from the start)

ancarda2• 13 years ago

This wasn't about Reader specifically. Google has shutdown a lot of products. The latest being Google Checkout, which makes people nervous of building their business on Google's software. Since this service is paid, I could be netting a lot of money through it, only for it to fizzle out.

k-mcgrady2• 13 years ago

> "My initial reaction is "cool, but I won't use it as it'll be shutdown soon enough"."

Why? It's not like you have to invest anything into the service (building a network, creating a profile etc.etc.) and it doesn't seem like a tool that is meant to become part of your workflow (e.g. reader). Also, if Helpouts goes away these 'experts' will still be available somewhere - you could schedule appointments directly.

middus• 13 years ago

Think about it: most Google users did not even use Google Reader. So: no, this does not happen in "real life", just in geek circles.

swansw• 13 years ago

At this point I don't even know what will convince me that stuff like this that Google releases isn't yet another dead-in-a-year product. We've seen a number of great service being killed just in the past few months alone. What makes this any different?

My only advice to kids is: don't make this something you depend on. Remember if you aren't paying for it, you're the product, and Google could care less about you and your silly needs when it comes time for some Spring Cleaning™.

afsina• 13 years ago

Oh please drop this "Oh Google killed Reader" drama already. If you are interested in this use it. Engage as a user first if you do not trust. This is not a life and death application anyway (Reader or many of the dead services were not either). Products may or may not live they need to see if this will float or sink.

oliciv• 13 years ago

You may think that you're blowing peoples' minds with that "you're the product" line - but if you're literally selling your skills then that is the whole point - it's a positive!

ilaksh2• 13 years ago

I wonder if this uses WebRTC. Or regardless maybe I should make a clone using WebRTC.

saiko-chriskun• 13 years ago

Am I the only one that doesn't understand all the google hate? (about discontinuing a few of their products)

gpo• 13 years ago

Yes.

patrickaljord2• 13 years ago

I find it ridiculous too. Just take it as a cute HN excentricity.

josephlord• 13 years ago

Many people were of the belief that Google was primarily motivated to be good[1] and bring benefits to the internet and if they made some money for shareholders that would be nice too[2]. They were (and still are) massively trusted.

Closing down services and increasing the ad prominence in search, turning into the big bureaucratic bully rather than the small snappy startup has come as a nasty shock to a number of people and they then feel betrayed and angry at Google. It is precisely those who trusted them most who are most angry.

The irrational love has now flipped (for many not all) into irrational hate (to use your word).

Those on the sidelines who never trusted Google enough to look after their mail might find both the love and the hatred overblown but many people feel heavily dependent on Google with Android phones, Gmail accounts and using Google Docs heavily. They worry not just about the current situation but what might come next.

[1] "don't be evil"

[2] I seem to recall the IPO prospectus didn't make shareholder returns seem a very high priority.

jpadkins• 13 years ago

could possibly be 'paid contributors' from MS funded marketing agencies (scroogled campaign). Paying for social media influence is a real thing.

Segmentation• 13 years ago

It's just the vocal minority. Don't fuel the trolls.

bdcravens• 13 years ago

Feels less Odesk, more Clarity.fm to me

panabee2• 13 years ago

wonder if this will get integrated into google search results as a way to help users with subjective questions not well addressed by google search ... e.g., search for "best way to bake a cake" and see as an option the ability to chat with an expert live.

yanivs• 13 years ago

Looks good but just not something that fits Google's DNA. A smaller & hungrier startup could have been a better place for this kind of marketplace

risratorn• 13 years ago

The first thing I thought when I read that was "they launch this after they shut down stuff like Google Reader".

I guess it's all about making money now for google. If something is profitable it has to go :(

pestaa• 13 years ago

You meant not profitable, right?

icebraining3• 13 years ago

I agree, if nothing else because it'll probably need support to work properly, and calling Google's support non-existent would be an understatement.

fit2rule2• 13 years ago

Congratulations Google, you just re-invented IRC.

diminoten• 13 years ago

Yeah, pay-per-assist interactive 1:1 video.

Basically IRC.

fit2rule2• 13 years ago

Clue: you don't need the video part.

7Figures2Commas• 13 years ago

Interesting product. As others have pointed out, there are a number of similar services, many of them vertically-focused.

Google says it's starting small, but Helpouts is already quite broad. Covering lots of subjects won't be such a problem if Google leverages search and YouTube to promote relevant providers, but I'm not sure it will.

ivanbrussik• 13 years ago

interesting, we'll see if consumers pick this up. I personally just think it is somehow another way to funnel people into G+.

Sidenote: 71 indexed pages site:helpouts.google.com thusfar.

jmotion• 13 years ago

So what technologies is this using for streaming etc..

rurounijones2• 13 years ago

My guess would be WebRTC or whatever it is google hangouts use at the moment.

cromwellian• 13 years ago

Reader derangement syndrome strikes again. Summarizing the thread, if you're are an early adopter of anything, you run the risk it won't be here in a year. That's what we tolerate in the tech arena, start ups throwing lots of good and dumb ideas at the wall to see what sticks, evolution in action. How many people who built their business on Facebook's F8 platform went belly up due to changes?

Google is a company that is constantly experimenting with new products and services. Yes, some of them will fail. That's the cost of innovation. It's really sad we've forgotten that. Failure is an acceptable risk to move forward. If you're risk averse, leave the opportunity to others to jump in and place their bets if Helpouts is a winning platform for them.

derefr2• 13 years ago

It's really sad we've forgotten that.

I don't think anyone's forgotten; we forgive small companies for trying-and-failing to do something cool all the time. For some reason, though, we (as an angry mob) seem to be incapable of allowing big companies to try-and-fail at exactly the same sorts of things.

(Personally, I think it might have something to do with how ancestral-environment humans saw leaders making promises as mostly a chance to tear them down from their dominant positions.)

k__• 13 years ago

I think it's because we expect start-ups to fail, most of them do.

Big companies fail, too, but less often, because they once were part of the few start-ups who didn't fail.

If you want high-end and are happy to live with the risk, you go to a start-up.

If you want safety and are happy to live with a more conservative approach, you go to a big company.

If the big one fails, you feel robbed of your safety.

grey-area4• 13 years ago

Failure is an acceptable risk to move forward.

It's certainly an acceptable risk for Google and other companies like FB - the short-term cost of innovation for Google is pretty close to zero. The long-term cost of reputation is perhaps something they're only now starting to realise.

Whether it's an acceptable risk for the users of these services is up to them, and many of them are deciding it is not, because these services can be so easily closed. Sounds fair to me.

I don't think anyone's forgotten the cost of innovation, they're simply aware that the costs of it are borne by users, not by Google.

icebraining3• 13 years ago

Whether it's an acceptable risk for the users of these services is up to them, and many of them are deciding it is not, because these services can be so easily closed

Yeah, Reader was closed just eight years after it launched. I didn't even had time to import all my feeds.

weland• 13 years ago

Whether it's an acceptable risk for the users of these services is up to them, and many of them are deciding it is not, because these services can be so easily closed. Sounds fair to me.

I think an important bottom-line to this is that using an application you do not own, on a system you do not own, is not like running a program, it's like having a service done for you. Despite the web application misnomer, Google Reader was a service more than it was an application.

So all the other rules that apply to services apply here as well. The commercial entity behind it can simply decide to end it -- just like a restaurant can decide to stop doing deliveries for whatever reason, including the manager simply not wanting to do it anymore.

This isn't a disaster to anyone. It can be quickly turned into a disaster if you start basing your whole business model on it. Like when you decide to start a food delivery business that receives orders for restaurants that don't do home deliveries, but you only take orders for one restaurant and as soon as that closes, you're out.

swombat• 13 years ago

The problem is not a history of killing failed product, it's a history of killing products that everyone is actually using, without giving it as much of a chance as a company of Google's resources might be expected to, for political reasons rather than practical reasons.

As a couple of good examples: Google Wave was created to give the Rasmussen brothers (creators of Google Maps) something high-profile to do. Then it was launched in a disastrously bad way (closed beta? for a new communication tool meant to replace email?). Then as adoption started to build (but not quick enough to satisfy the political needs of the project), Wave was yanked after just a year.

Google Reader became a cornerstone of the web's infrastructure, a public utility service that cost comparatively little, returned perhaps little other than good will, but ultimately served a purpose for millions of users. But that wasn't enough for Google, so they yanked it.

In both cases, there was no real alternative path offered. Google just made an internal political decision to yank a project, and that's that. The public never even got the option to try and support the project.

Based on the above and other less high-profile examples, I'm not willing to invest my time as an early adopter in a company that has the deep pockets to fund long-shot projects, but doesn't have the balls to follow them through to their exciting conclusions.

Google Wave was a very exciting development with a lot of promise. Google Reader could have been evolved further and become an even more important piece of infrastructure, with all the good will associated with that. Instead, both are now black splotches on Google's reputation, in my view at least.

cma• 13 years ago

Wave was really laggy and required a special chrome frame plugin to run in IE. It was laggy even in chrome.

mistermann2• 13 years ago

Did anyone continue to run with the Google Wave idea? I'd be interested in using a tool like that, it showed a lot of promise.

Veus• 13 years ago

Also outside of HN/geek how many people REALLY used Reader? I bet you its less than 0.1% of the overall Google users. I would have done exactly the same in Google's position.

If a feature had been built that only 0.1% of users are using yet is taking up time to run, why keep it?

SimpleXYZ• 13 years ago

I used igoogle to load a gmail iframe on my (insanely awesome) custom start page. It really sucks they shut that down.

I was also using the Google Toolbar (do not consume) spelling auto-correct "API". I was doing some really neat stuff with that technology and they shut that down too. Sure, I can't really complain about that one, but the end result is the same...

If you adopt Google technology, prepare for labor intensive migrations, alternative scrambling, and disappointments.

VikingCoder2• 13 years ago

"history of killing products that everyone is actually using"

That's true for amazingly small values of "everyone." It may include you, several people you know, and other people in your line of work, but that's not remotely the same thing.

unclebucknasty2• 13 years ago

Had an initial reaction upon seeing this post and came here to "share" only to find that so many have the same reaction. It just smells like a product that Google will be killing at some point in the not-too-distant future.

I get the whole idea behind the current environment to just throw stuff against the wall, see what sticks, then iterate.

That's great for start-ups, but, I would suggest that it is actually a problem when a well-established company does this repeatedly. In addition to Google just appearing flaky (which in itself is not good), customers do lose faith in the company's commitment to its customers/users and to their products in general.

unclebucknasty2• 13 years ago

Part of the problem is also in the way that Google kills things. They generally don't attempt to sell it, open it up, or spin it off, etc. You just wake up one day and it's dead (or announced as soon-to-be so).

Another example is their Google Affiliate Network, a product they acquired as part of their ValueClick acquisition. There were tons of businesses using it on both the advertiser and affiliate sides. This usage included heavy integrations, reporting, API access, product catalogs, etc. They suddenly announced that they were killing it within a couple of months.

There was no attempt to sell it, assist customers with migration, or otherwise provide some continuity for customers. Google seems to have no sense of responsibility that people and businesses are depending on their services. Their M.O. is to just get people to "invest" in Google products/services and entrust their own businesses to Google, then pull the rug from under them when it no longer suits Google.

It's a problem, and the reputation they are receiving is well-earned.

qq66• 13 years ago

Having a product disappear while you're using it is more of a risk when you invest a lot of your time into it. If Gmail disappeared with a month's notice, a lot of people would be forced to spend hours or days migrating their data and settings. If Google Search disappeared overnight, people could just use Bing.

This seems fairly transactional and thus fairly low-risk, although on the help provider side there's probably a reputation system which will become meaningless when the product is shut down.

kmfrk• 13 years ago

Makes perfect sense to piggyback on the success of DIY/how-to guides on YouTube, but that said, I have idea whether it's going to catch on.

Clearly Google should try this out either way.

atmosx• 13 years ago

Can someone explain to me what's the difference between this and a skype/FaceTime session? Because I am confused.

code_duck2• 13 years ago

It is a 3rd party arranged video chat between strangers intended to fulfill a specified purpose, involving a payment and reputation system.

How is that different than a skype/FaceTime session? The video interaction part is likely similar. But a mere video chat session is a much more general idea than this specific use of video chat.

anon1385• 13 years ago

Today, we’re announcing Helpouts—a new way to get and give help over live video.

I'm confused, hasn't this existed for months? Here is an earlier HN discussion: https://news.ycombinator.com/item?id=6248771

abrahamsen• 13 years ago

This is the public release.

rahul286• 13 years ago

It still asks for invitation code. I think its not fully open yet!

javadi82• 13 years ago

My take on this is that Google is using Helpouts to figure out - what are the queries people cannot use Google for.

robinwarren• 13 years ago

For anyone interested in a tech specific version of this there is a site http://anyfu.com/ (I'm a fan but not associated).

I believe this model for connecting people for very brief engagements over the internet is an interesting one. With the educational model being pushed by companies like Coursera I could see something like this becoming popular for access to tutors or even peers studying the same subject. For quick help solving a problem there is obviously a problem of getting to sufficient scale in a 2-sided market place. Perhaps google will achieve that. I suppose the risk is becoming the yahoo answers or the expersexchange of the space.

eliot_sykes• 13 years ago

I wonder if there's something in this that could be used to provide extra income to open source contributors.

I'd be interested to see GitHub experiment with providing their own service like this for the open source projects it hosts.

A project could designate certain contributors as experts and say you're having a problem with that project, you could talk with an expert via GitHub, for a per-minute fee, with an optional minimum of 15 minutes (for example).

I'd guess it'd be more likely to succeed by being right there integrated in GitHub's UI, rather than shoehorning just a link to Google Helpouts or another service into a project's README.

mikeevans• 13 years ago

Shameless plug, but if you want to try out a Helpout, or learn a little Android development, you can check out my listing here:

https://helpouts.google.com/114052868601022948953/ls/a65184a...

jroseattle• 13 years ago

The idea of a marketplace for experts is intriguing. I can't imagine this will ever work well, though.

- Google is presently curating this list, approving everyone who would be a provider. This is fine for launch, but this obviously needs to scale.

- From a functional standpoint, this is the Human App Store. How do I, the provider, promote myself among thousands of search results for underwater-basket-weaving experts?

- Race to the bottom: I don't associate Google with any sort of premium pricing model. If I think my services are worth more than the low-cost providers, but I'm one of a thousand providers, am I going to have to go the only other route Google tends to provide -- paid advertising placement?

The idea is interesting, but I don't think Google will ever position it to be helpful to anyone but users and themselves.

ChikkaChiChi2• 13 years ago

Google's biggest enemy will continue to be themselves. If they are unable to promote and market this save for a few blog postings (as is their want to so often do) then it will die on the vine...just like so many other projects of theirs they can.

gz5• 13 years ago

I signed up in the beta, mainly to learn how Google is approaching this. Observations:

+ High degree of curation and investment in quality + High investment of people to achieve the above

For example, I did a live video interview with a knowledgeable Google rep and she had several recommendations. About a week later, my submission was reviewed again, with even more (good) recommendations.

fpp• 13 years ago

Anybody looked at the pricing of some of the services offered - e.g. end user:

help with your printer - $45 per help - $2 per minute (guess that will always be more than the printer was actually retailing for)

General computer help $10 (per incident) $2 per minute

maybe contact your printer / computer support team first - many today have online / real-time chat features now for free.

X4• 13 years ago

Personally I really love this idea, but isn't anyone else seriously concerned that Google is taking over the whole `World's Information Economy`?

I think BuyOuts should be regulated, this could help the whole industry and econmy. Google should probably be fined with multi billion penalties for using their monopoly power.

     • ISP's with Google Fiber
     • PayPal and Banking Industry → Google Wallet + Google Checkout
     • Automobile Industry → Google Car
     • TelCo's → Android+Nexus (a google plan soon?)
     • Small Businesses in "successfull niche sectors" → BuyOuts
     • RIAA, Music and Video Industry → Google Play
     • Energy Industry → "Energy startup" BuyOuts
     • Spy Agencies → =sumOf(Google Products)
     • …And even more that I've not listed, or that is to come…

http://en.wikipedia.org/wiki/List_of_Google_products

-- IMHO: (Services stealing the market of businesses, who lost their job or company should be paid their loss. Services not focusing on their main product should be forced to get closed, or get opened up to the public. I know this is very harsh and I don't think that all of this is necessary or should really be done, but someone has to stop Google from acting so dominantly and strategically. They're aiming for world leadership, nothing less and are killing every enemy sector, one by one. This is not a paranoid act of me to boycott Google. I use their services every day. But I don't want them to kill every other sector, just because they're not innovating as fast as Google can (by forcing innovators to a BuyOut with millon/billion dollor offers).)

ChuckMcM• 13 years ago

The comments here show an interesting legacy that Google is developing. The lack of durability in its products.

I think the helpout concept is great, although only a small step up from the fact that for many things there is a youtube video it seems explaining how to do something. But it could be killer in education, specifically is MOOCs are the new college, what is the new TA? This could work there.

nathanb• 13 years ago

The only way I would consider using this service is if Google started advertising paid support of their own products on it.

Introducing Google Helpouts

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