MacBook Air Flash Storage Drive Replacement Program

http://www.apple.com/support/macbookair-flashdrive/

by ValentineC • 13 years ago

97 105 13 years ago

Last time i updated my MBA, It got crashed. I am not sure I want to update, just to check if my MBA requires an update.

quarterto2• 13 years ago

  We also recommend backing up your data on a regular basis until you receive a replacement drive.

Why stop there? With tools and services like Time Machine, Carbon Copy Cloner and Crashplan, there's no excuse not to maintain a backup. As evidenced by this page, shit happens.

jnsaff2• 13 years ago

Exactly my thought when reading this. From my experience as an Ops guy I can say that in my opinion all storage media is perishable.

And also that most friends know that they should back-up as when shit hits the platter the first thing they say is: "I know I should have backed up and my latest is from September last year, can you help me?"

At least with OSX, backups are made very easy for you via Time Machine and even better a Time Capsule.

epo• 13 years ago

And where is it implying that you can stop backing up after the replacement? Are you so dense or literal-minded that you need everything spelling out for you? "do not dry your pets in this microwave".

gnur• 13 years ago

How about the part where it says:

> until you receive a replacement drive

quarterto2• 13 years ago

  until you receive a replacement drive

Uh, there? Basic reading comprehension is not literal-mindedness.

Tyrannosaurs2• 13 years ago

I keep two backups, one onsite through Time Machine, one offsite using BackBlaze. After initial set up the maintenance time on them is about 2 minutes a month to check they've been running properly, total cost is a cheap external drive and $5 a month.

Not backing up in 2013 is just irresponsible.

tedivm2• 13 years ago

Well, be extremely careful with Backblaze. I got bit on the ass by them. It turns out their dashboard is just caching it's results, and there are instances where the dashboards will say they have data when they really don't.

I learned this the hard way when we brought my girlfriend's computer in for repair. We gave them permission to replace the drive, went to restore the data from Backblaze, and got a nasty surprise when it errored out and their support team let us know the data wasn't there. As far as I'm concerned using Backblaze is not the same as actually having off site backups, unfortunately.

hsuresh• 13 years ago

Do not rely completely on Time Machine backups. I learnt the lesson in a painful way. My MBP crashed a few years back, and Apple decided to replace the motherboard. Unfortunately, Time Machine detected this as a new laptop, and won't let me restore from the backups.

These days, i backup only user data and i don't worry about the base OS. In fact, i prefer this over TimeMachine style backups. Photos go to Google Drive, work related documents to Dropbox, all code goes to BitBucket/Github, and thats about it. Videos and other personal stuff get backed to an external disk.

free652• 13 years ago

Huh? I restored the same TimeMachine backup to multiple different machines, including a hackintosh.

Just weird.

But yea, I have dropbox, timemachine, a drobo with 16tb for photos/videos.

mdmarra• 13 years ago

You can absolutely use time machine backups with a different Mac, the process is slightly different but still works.

Migrating a Time Machine backup to a new Mac

When you buy a new Mac, you can transfer all of your applications, files, settings, and other information from a Time Machine backup you've already made.

You will be asked if you want to transfer files when you start up your new Mac for the first time. Or, you can use the Migration Assistant (located in Applications/Utilities).

After Migration Assistant completes the transfer and you select your existing Time Machine backup drive, you will be prompted with "Inherit Backup History". Once selected you will be able to continue to use your existing Time Machine backup on your new Mac.

http://support.apple.com/kb/ht1427

microtonal4• 13 years ago

But Time Machine backups are just a folder with (yet another) folder per backup timestamp. It doesn't use deltas or anything fancy, unchanged files are just hard linked.

In other words, you can browse a Time Machine backup like any other filesystem. For instance, you could just use cp or rsync to restore an exact copy.

On a Time Capsule or Airport Extreme with external hard disk, the files live in some disk image IIRC, but even there it is generally not hard to restore files.

cr3ative• 13 years ago

Sorry, you did something wrong. One of Time Machine's core functions is to migrate old laptops to newer laptops. It absolutely does not refuse to let you restore across new hardware.

snowwrestler• 13 years ago

You can exclude the OS and applications from your Time Machine backups if you want. It's a great way to save space, since you can probably reinstall those from other sources.

hrktb3• 13 years ago

Just as heads up:

- Time machine: is not reliable for network backups (yes, really)

- CCC: needs a USB connected drive for a MBA

- Crashplan: recurring payment service based in the US

All of the above solution are useful, but none are reasonable and no brainer backup solutions for everyone, especially for MBA owners.

As for now, bittorent sync with a mirror on the same network feels like the best solution IMO.

ejdyksen• 13 years ago

CrashPlan doesn't require that you use their service. The client software (which is free) is also server software, and you can backup to your own server(s).

ValentineC3• 13 years ago

Could you elaborate on why Time Machine isn't reliable for network backups? That's my setup at the moment.

(My 2012 MBA's SSD failed, but thankfully much of my data was automatically backed up to my NAS the previous night. The backup restored fine, too.)

fadamakis2• 13 years ago

Time machine needs a HFS+ file system on your disk.

AhtiK• 13 years ago

CrashPlan process in linux occasionally eats up most of the cpu. As a result of this I haven't been able to complete a single full upload after trying it for the last 4 months for a few hundred GBs. I have paid for a full year but I don't think it makes sense to renew. CrashPlan sync is just too slow and CPU heavy for a laptop that is used for dev work at the same time.

mahyarm2• 13 years ago

CrashPlan's java based software just basically died on me after a while, so I switched to backblaze, which had much better performance. But people are now talking about bad experiences when they actually try to restore from backblaze. You can't win with these things it seems.

Currently I do Laptop + Time Machine HDD at work & a backup file server at home which syncs with my laptop with bittorrent sync and the file server is backed up by backblaze.

m4tthumphrey• 13 years ago

Silly question probably, but why would the 256GB model (mine) be exempt?

nwh5• 13 years ago

Could be a completely different company and model of storage.

ValentineC3• 13 years ago

The drives that have been failing are the 64GB and 128GB Toshiba SSDs (TS064E and TS128E).

robin_reala• 13 years ago

All the 256Gb drives were Samsung I believe.

whalesalad2• 13 years ago

Yeah I have the 256. That page says that if you flash the firmware update utility and run it you'll be "redirected back to this page" if there is an issue.

I've run that firmware updater without any warnings or anything... so looks like we're good?!

In other news, my 15-month-old Macbook Air is an absolute champ. I've dropped it multiple times, one time while sliding face first on some ice in the middle of Sweden... Macbook was in my hands without a case and got some gnarly scratches. This thing has taken all my abuse and continues to boot up every day! #crossesfingers

mfincham5• 13 years ago

Can someone tell me how I can determine if my machine is affected if I don't have an OS X install?

I've only got Debian available.

batuhanicoz• 13 years ago

It seems this is a hardware problem so, there is a risk of you being affected, if you bought your MBA "between June 2012 through June 2013".

Do you have OS X available? It says there is a software upgrade that checks for broken SSD's.

rjbond3rd• 13 years ago

Maybe try: lspci -v

mfincham5• 13 years ago

OK, so I've got a "TS064C".

Now where do I find a useful list of which models are actually broken?

abrowne2• 13 years ago

I'd keep a (small) OS X partition around for firmware updates. Unfortunately, it has to be on the internal drive. I haven't had much luck using an external drive to install firmware updates†, even when set as the startup disk.

† Other OS X software updates install fine on an external.

mfincham5• 13 years ago

I'm pretty sure sometime shortly after buying this machine I was able to install a "firmware update" from a USB-booted OS X install, but don't quote me on that :)

I'm somewhat unfamiliar with Apple's software generally (I have always just run Debian) - do they release firmware updates often? What kind of things do they fix?

zokier• 13 years ago

So what happened? I'd guess buggy firmware, as that seems to be the achilles heel on SSDs, but that is purely uninformed guess.

justincormack• 13 years ago

But they could update firmware. Must be more serious.

relix• 13 years ago

Unless the buggy firmware mismanaged writes and made the SSD bits worn out.

tehwalrus• 13 years ago

It says the update will check to see if you're affected (need a replacement) and just update the firmware if not. Mine seemed to update the firmware without issue...

Good job I was planning on replacing it with a 3rd party bigger drive as soon as I can save up (turns out 128GB was never going to be enough...)

slowdown2• 13 years ago

SSD's are not there yet, if you ask me. I've been running on a custom SSD on my Mac mini, with restarts required once daily after crashing (mostly due to chrome). A dozen friends of mine also had a buggy experience with SSDs. They are super fast, I mean. But not so reliable at this point in time.

Will I go back to a HDD? Probably not. HDD is really good for backing up stuff, but for speed, SSD's are unmatched. There's no icon-bouncing each time I click on an app in the bottom menu of my mac. Even a restart a day is totally worth it for me :D (Just kidding, don't fucking downvote me)

nwh5• 13 years ago

I wouldn't say that. I've been using SSDs since 2009, and I've never had an issue with them. Every MacBook I've owned since then has had a hybrid of SSD + HDD for speed and capacity, and it seriously works a treat. The only issue I have ever encountered with them was an issue between a very specific combination of drives, once that was nutted out it's been solid as a rock. I would never go back.

reneherse2• 13 years ago

I run an SSD for the system and a HDD (in the optical drive bay) for storage in my (aged) MBP. Any advice to get the HDD to wind down when not in use? This setup is fantastic when plugged in, but battery life suffers with the HDD in the aftermarket location unable to go to sleep...

microtonal4• 13 years ago

There are some ugly SSDs out there with firmware problems (e.g. some people have reported problems with OCZ). I have been using different SSDs for three years (Apple branded, Samsung, and Intel) and I never had any problem or bugs. In fact, since Apple uses Samsung themselves, I have also used Trim Enabler without problems.

slowdown2• 13 years ago

You are talking based on your own experience. I am talking based on mine and 12 others I know of. No offence, but you get the point, right? :)

casperc• 13 years ago

I was under the impression that OSX already supported trim. Is that not the case, or is it only for certain models?

uptown• 13 years ago

I suppose it depends on the drive, controller and firmware. I slapped an OCZ SSD into my Early 2011 Macbook Pro on day one, and it's been running flawlessly ever since.

joe_bleau• 13 years ago

"restarts required once daily"? Do you mean restarting the crashed application (Chrome), or an actual daily reboot of the OS?

shadesandcolour• 13 years ago

Have you really be able to track crashes back to your SSD? This could be an issue with so many things.

javis• 13 years ago

I think this may have happened to my MacBook Air 62 GB (Summer 2012). One day I booted up and nothing happened, just had a blank screen that never went away. I tried to use the internet restore and it couldn't find a drive. I then USB booted to Ubuntu and looked for the drive, but no drives were there.

Does this sound like the drive failure they're talking about? It happened a month ago and I haven't touched it since. I obviously can't run the firmware test they suggest, because my drive has already seemingly failed.

nwh5• 13 years ago

Sounds like it. I'd be taking it in anyway, even if you're slightly out of warranty, most Apple Stores are happy to waive the cost if you have had any specific suffering due to it.

dekz2• 13 years ago

Same thing happened to me around the same time. I went in reporting failures and not being able to boot into it or find it with liveboot. Genius recommended a reformat which somehow installed (but didn't really work, console all also reported failures).

Second visit ended up replacing the hdd with a new one. Just did this update and my Mac isn't doing so well. user land can't load. Beware.

EDIT: Eventually it came to life, my model is TS064E which is apparently one of the effected models, so it looks like a third Genius appointment for me.

saryant• 13 years ago

Same thing happened to me in September. Fortunately I had backups so no data was lost but I was out a computer for a week and had to shell out $300 for the repair.

I spoke to Apple this morning and they issued a full refund.

bhaile• 13 years ago

Happened to me a couple of months ago. MacBook Air Summer 2012. One day, it would no longer turn on. Took it to Apple Store and was unable to find the disk. They replaced the drive and put the OS on it for me.

legulere• 13 years ago

There were reports about failing toshiba ssds in macbook airs before. My SSD too died. Got it replaced in 1 day (EU 2 year warranty) by an apple reseller

jbverschoor• 13 years ago

Yeah.. too late for my bro. Lost all his data.. ssd reported as 33kb

3rd3• 13 years ago

Maybe you can still run a tiny operating system on it.

chrisrhoden3• 13 years ago

As a PSA, if you can get the model number, the following SSDs are checked for in the update package:

    TS064E - Revisions TPSABBF0 and TPVABBF0
    TS128E - Revisions TPSABBF0 and TPVABBF0

That is all.

foo2312• 13 years ago

A quick way to apparently find hardware model/revision information (OSX 10.8.5):

Select "About this Mac" from the apple menu, and click on "More info..."

Click on "System Report" and select the SATA/SATAExpress page. Model and revision numbers for each installed hard drive appear to be reported here.

(edit: presumably drives connected via USB are similarly described in the appropriate page of the diagnostics/report)

tejinderss2• 13 years ago

Prior to updating firmware to 1.1 mine SSD was listed as: TS128E - TPVABBF0 But after updating the firmware now it is listed as: TS128E - TQAABBF0 But i am not redirected to apple website after installation and reboot. Am i suppose to take it to the store?

chrisrhoden3• 13 years ago

As I mentioned in the comment, those are the models and revisions that are checked for in the package. It may be the case that those are the models that are eligible to receive the firmware update, rather than that all of them are in the failing set.

jfturcot• 13 years ago

I had mine replaced under warranty 3 weeks ago and looks like they replaced it with one of those being recalled. I can't reboot right now for the firmware update, but the system report tells me I have a TS128E TPVABBF0.

I'm surprised they didn't know 3 weeks ago that this was a defective disk. My local Apple store didn't have it in stock so they had to order it from Apple, it's not like it was an old disk they used to replace mine.

wonginator1221• 13 years ago

I personally had my Macbook Air that I bought in August 2012 have its 128GB SSD fail on me this past August. The data was not recoverable and I had to get the SSD replaced by an Apple technician for free as my Air was still under warranty.

Fortunately, I was mostly backed up, but it is definitely aggravating to see a < 12 month old SSD fail.

r00fus4• 13 years ago

Sorry, but SSDs have never had a good history of being reliable. I've been lucky, but I hear too many horror stories. Backup is essential.

No medium is reliable, and it's good you were backed up recently.

fadamakis2• 13 years ago

15 months have passed to figure out and I already had a disk failure.

mbell• 13 years ago

Anyone know of a way to check the model/version data of a drive in an OWC USB 3.0 enclosure?

I bought a 2012 MBA with the 128GB drive on release and in early July this year the drive completely spazed out. After a round with Apple's Genius Bar the options for my 3 weeks past warranty drive were ~$700 to replace it in store or ~$300 to send it away losing my laptop for a week. I just ordered a new drive from OWC and had it overnighted.

tharshan09• 13 years ago

Hmm it seems my SSD is affected. I have not had any issues though. I wonder if I can can get an upgrade when I give it in? Good thing I did a time machine backup a few weeks ago.

misframer• 13 years ago

How long would it take to replace if you take it to a local Apple store?

nandhp2• 13 years ago

I had an SSD replacement in July. Once they got the part in stock, it took about 20 minutes+reimaging time (Saturday at noon). Ordering the part took about two days (it actually arrived the next day, but only 10 minutes before closing).

jedberg3• 13 years ago

The fact that they are not helping people move their data is very un-apple of them. Apple used to be a customer focused company but they seem to have lost that in the last few years.

Telling my mother in law to "back up her computer" and then giving her a new, blank drive that she has to install her own OS on and then restore from backup is completely useless -- she'd have no clue where to even begin.

So now Apple has told her "you're going to lose all your data and we can't help you". Not cool.

r00fus4• 13 years ago

Not sure where you're getting that from the Apple page. They say that a backup should be done before migration, but nowhere does it say that Apple won't assist those who have no clue of what a backup is.

jedberg3• 13 years ago

"You will be able to reinstall the operating system version that shipped with your product by going to the Mac App Store. Any other applications or other data should be restored from the back up that you made before the replacement."

Maybe they worded it poorly, but that to me sounds like you're on your own.

enthuzer• 13 years ago

Great, My drive suffered a catastrophic crash 2 weeks ago and was replaced by Apple with one week left under warranty. After following these instructions and installing new firmware Chrome reopened to the Replacement Program page which I already had open prior to update! How can determine if If my new drive is affected?

azov• 13 years ago

I have one of those 128G MacBook Airs, and the SSD failed on me literally a few days after the warranty expired. I took it to the Apple store to see if they would repair it under warranty (Apple used to be lax about warranty dates), but they told me no. I ended up ordering 256G SSD from OWC and repairing it myself (which was cheaper and faster then what Apple store clerk quoted me for a new 128G SSD).

Called them today about a refund - they told me I might not be eligible because I did the repair myself and not through an authorized repair center, but they will try to get it approved. We'll see how it works :)

umsm• 13 years ago

I noticed that recently Apple stores are managed independently.

Many actions / decisions being made really depend on the store. Personally, I needed an iphone replaced and one local apple store decided NOT to even look at the iphone. Another apple store was very upfront: they looked at the damaged iphone, and offered an exchange for $200.

MacBook Air Flash Storage Drive Replacement Program

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