Samsung is insanely thin skinned; deletes 90% of questions from their own AMA

https://www.youtube.com/watch?v=xaHEuz8Orwo

by tapper • 3 years ago

94 40 3 years ago

barbazoo• 3 years ago

To be fair, there is zero proof in this video that (a) comments were deleted and (b) that it was Samsung that did it.

gs17• 3 years ago

Unddit shows a lot of removed comments on the reddit thread in the video description: https://www.unddit.com/r/u_SamsungMobileUS/comments/10r7inq/...

Unfortunately it didn't capture what they were.

phphphphp2• 3 years ago

Given how quickly they were deleted, it’s almost certainly AutoModerator. Either Samsung configured AutoModerator to require manual approval on all questions — and they just only approved ones they intended to reply to — or it went a bit haywire and they didn’t catch up with it.

Given brands are typically quite controlling of the content they put out — this AMA was on their profile — I’d be almost certain that they had a plan to only approve comments they replied to and they didn’t get to reply to as many as they hoped due to time constraints.

We (nerds) forget that in most cases, people engaging with Reddit etc. in a professional capacity have other work to do, they probably spent an hour or 2 in total replying to questions, which is only enough time to review and reply to a few dozen at best.

I’d be shocked if this was intentional removal by Samsung due to the content of the questions — nobody at Samsung would bother deleting all these comments even if they didn’t like them, that would be far too much effort.

voakbasda• 3 years ago

Samsung products suck. I had everything from TVs, phones, and other devices outright fail under warranty only to find they would not honor it. I finally stopped giving them my money, but I am not surprised to hear that they are using such tactics. Their brand reputation is utter garbage, and apparently they full well know it.

etempleton• 3 years ago

I don’t buy Samsung anything anymore. Everything I have owned that is Samsung—TVs, computer hardware, kitchen appliances, etc.—has broken in some way within a year or two. Usually not so much that it is unusable, but in a way that a core functionality simply does not work.

JellyBeanThief• 3 years ago

A long time ago I bought, for a hefty sum, a 30" Samsung Syncmaster display, new. When it arrived, it had a column of dead pixels. They took six weeks to replace it under warranty. And when the replacement finally arrived... it was a refurbished model. And that one lasted only a year before it died.

Ever since, I have avoided Samsung in all product categories.

abawany• 3 years ago

Agree. They will forever remain in mind associated with exploding washing machines [1]. Their fridges are a laughingstock. They used to build decent relatively-open mobile devices that lasted a while but that also seems no longer true.

[1] https://www.consumerreports.org/washing-machines/some-samsun...

danieldevries• 3 years ago

I've had 4 Samsung phones (s4, s6, s10, Flip Z3) and a few TVs. This is not reflective of my experience with Samsung products. Their products don't suck at all.

bsagdiyev2• 3 years ago

That's an anecdote. I've also had shitty experiences with Samsung products. Maybe it's a mixed bag but I hear more bad than good without going out and looking for it.

fwungy• 3 years ago

My Samsung phones have been fine.

kevinmgranger• 3 years ago

The S4 is what convinced me to switch from Android to iOS. Did yours not have overheating issues?

nortonham• 3 years ago

yeah same my s3 and s6 were both great, and I considered staying with samsung before choosing a pixel at the time

rwalle• 3 years ago

I am using a Samsung Galaxy phone purchased in Oct 2020 and it is still rocking. I don't see any problem it last another two years. Same for a Galaxy Tab tablet I own. They are not ideal in many ways but I don't have complaints about their quality.

Your anecdotal experience is no more valuable than my or another random person's anecdotal experience.

anenefan• 3 years ago

From a pre 2000s perspective, their hard drives and phones don't seem to be ruled by the same thinking as the rest of Samsung.

In the 90s I watched Samsung screw over my region's (Australia, North Queensland) warranty repair business, actually they worked on all brands but maybe it was just coincidence that Samsung products represented a large part of their work. It was a thriving business with many employees. The company offended Samsung, the crime was after getting tired of numerous warranty returns (like a month after fixing it,) technicians started replacing a transistor or scr here and there that was actually suitable for the circuit and not under rated with a fingers crossed and perfect power supply conditions might last till end of warranty. The company was paid half yearly and once Samsung found out about their crime, not being paid (not even cents on the dollar) meant the company was on the hook for it, too much, and they closed their doors perhaps bankrupt and to date no business has taken its place. In a eye watering display of solidarity, no business in the region sold Samsung branded products for almost a decade, only giving up when big tech chains moved into the region.

I wouldn't buy Samsung unless it's via a division that seems to be run by people who care their product will last.

amatecha2• 3 years ago

Yeah I have a family member with Samsung appliances. The microwave actually often runs for a moment after you close its door (when the microwave time has completed and you opened the door and got your item out, and then closed the door). The fridge is the worst-designed fridge I've ever used in my life. It's split vertically, and the icemaker/water-dispenser takes up a seriously large portion of the freezer side. It's mind-boggling. Half the cells on the LCD of the oven don't work. The oven light switches on and off repeatedly as you open the oven door. All of these appliances are a handful of years old...

Oh I have a Samsung monitor, and pretty much exactly at a year, it developed a problem where, if you turn it on after it was off for some time, it gets this really strange "displays nothing but weird clouds of blurred colours" effect. Exactly like this: https://www.youtube.com/watch?v=sMoHEJaNd10 Sad stuff. Never buying another product from them again.

gongle• 3 years ago

Isnt that hust the microwave fan running for a few more seconds to clear iut the steam?

dingosity• 3 years ago

I had a pair of 2015 era Samsung Android tablets that were perfectly fine. I cracked the screen on one and was able to get it repaired at a local shop for under $100.

Fast forward to last year when I bought an S22. It's not a BAD phone, per se, but very overpriced. I would love to get rid of the bloatware (I don't root my daily driver phones) and it would be cool if it would last more than 6 hours on a charge. In all fairness, the camera is quite nice.

I also would love to have a 3.5mm jack and a removable battery, but meh.

I recently got a Packt feature phone to try out. Works fine. When I'm in the car I hook my tablet up to it (it's also a hotspot) and it's completely acceptable. Big screen google maps. Only wish I could get a GPS receiver for my tablet.

I'm mostly done with mobile phones anyway. My kids are grown so I'm not freaked out about being out of touch all the time. Gonna rock a land line for a while now that I'm old. Maybe also get a Commodore 64 off ebay. I wish I was kidding. But I got old. Smart phones just don't do it for me anymore.

tguvot• 3 years ago

. I would love to get rid of the bloatware (I don't root my daily driver phones) and it would be cool if it would last more than 6 hours on a charge. In all fairness, the camera is quite nice

you can kill of bloatware with adb or in case you want nice interface adbappcontrol. no root required

birdyrooster• 3 years ago

The products can suck but support has been great to me recently. The last NVME drive I had of theirs which failed two years after buying it was still under warranty when I called. It took about 10 minutes for them to ask for my receipt and then send me a credit in the amount of the full purchase amount. A+

tim333• 3 years ago

I have a Samsung laser printer which is good - cheap reliable no nonsense (M2026). So of course HP bought Samsung printers to kill the product. C'est la vie.

malshe• 3 years ago

This is totally OT but what microphone is he using?

AustinDev• 3 years ago

I've seen videos of this guy before, and he always leaves a bad taste in my mouth. Wasn't he pumping some crypto pump and dumps just 2 years ago? I could be totally wrong. I do agree though Samsung makes trash.

archseer• 3 years ago

I think you're mistaken. See https://www.youtube.com/watch?v=3UAaky12REM for example.

steponlego• 3 years ago

Samsung is garbage, I don't know how they became so popular.

mikrotikker2• 3 years ago

Well they moved all their factories out of China now so expect things to get better.

nicbou• 3 years ago

The hardware is usually not the worst part of Samsung products

King-Aaron• 3 years ago

Just got a S22 Ultra a few months ago, and man it's pure garbage compared to my previous phone (mate20 pro). Some of the issues I've faced though are seemingly normal problems - ui lag, low quality camera results, etc - which I thought I could go onto samsung user groups for help with to no avail.

panny• 3 years ago

I'm glad I watched that before firing off a knee jerk response about moderation. I will point out that he is complaining that his question didn't show up right away and he is taking that personally. I would simply assume that my comment was loaded into a moderation queue and may or may not be approved at some future time, and check back later. That's how disqus and other comment systems all seem to work these days. I don't take offense to it. I simply am less likely to comment on those systems in the future when that happens to me. If I spent the time to write the comment, and they didn't have the courtesy to allow the comment, that's just my response. Vote with my keystrokes.

He took the time to make a 4 minute video complaining about all sorts of personal issues he had with Samsung, because they didn't take his comment. I think he may be the one who is thin skinned.

DoItToMe81• 3 years ago

This isn't how Reddit comments work, it's against the general ethics of an AMA, and it has been a week and the majority of comments are still hidden. I don't think you actually watched the video.

m0llusk• 3 years ago

They must be starting to realize they are in trouble. They are big enough to be capable of developing quality products but have decided to focus on quickly developed features and hype instead. Who cares if the phone sucks to use when it FOLDS WOW? This is going to be expensive to fix.

Samsung is insanely thin skinned; deletes 90% of questions from their own AMA

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