Scribd's decision to dump flash pays off, user engagement triples

http://techcrunch.com/2010/06/19/scribds-decision-to-dump-flash-pays-off-user-engagement-triples/

by njohnw • 16 years ago

105 50 16 years ago

watmough• 16 years ago

It's a huge relief to look at a file on scribd and have the file be HTML, rather than flash.

I used to avoid scribd, but now I'll happily use it. As well as the pauses and slowdowns, even the flash text rendering is wretchedly bad in comparison with the HTML rendering I get in Safari.

Scribd have done a great job in moving over to HTML, and I'd expect the growth to keep coming. Good on them!

Can't find the transition item here on YCN, but the first article of the transition to HTML is:

http://coding.scribd.com/2010/05/17/facing-font-in-html/

nailer2• 16 years ago

Same here. I was using OReilly Safari the other day, which also hosts PDFs like Scribd. I kept cutting and pasting sample code from I book I'd purchased, then wondering why the code had ransom spaces inserted into it that kept breaking things.

And then I remembered: Safari is Flash, Scribd is HTML. This is why Safari cut and paste doesn't work.

Scribd dudes: please talk to OReilly.

goodside• 16 years ago

Safari Books Online can use either HTML or Flash. I'm writing this from my iPad and I have SBO open in the next tab.

cdr• 16 years ago

I went from despising scribd to not minding it. Flash was inferior to pdf in a number of ways and didn't have many advantages; html actually has some advantages.

japherwocky• 16 years ago

I wish they should have listened to everyone who told them how annoying the flash was in the first place, years ago.

All's well though. Here's to hoping this sparks an even bigger movement to be rid of adobe on the web.

amock2• 16 years ago

I think that years ago the technology wasn't ready to do what they wanted it to do.

Yaggo• 16 years ago

If you look at scripd's source code, you cannot really call it "HTML5". It's the same old nested DIVs with absolute positioning and class names such as "only_ie6_border". Plus some CSS3 eye candy. Hard to see why it couldn't have been implemented years ago.

axod4• 16 years ago

Google managed. (They've been displaying pdf's using HTML for ages now).

I know it's cool to hype up everything as HTML5 now, like it's something totally new and completely different to anything that went before, but it's not. It's just some extra features that make a few things easier.

andrewvc• 16 years ago

This raises the question, who can afford to build an internet application in flash these days? It seems that making heavy use of flash in any new product would be a big mistake.

Edit: s/begs/raises/

hexis3• 16 years ago

That question is raised, not begged.

http://en.wikipedia.org/wiki/Begging_the_question

lsb• 16 years ago

Just like how "mad" became "angry" instead of "crazy" in American English, or how "bade" more often rhymes with "fade" instead of "sad", the meaning of "begging the question" is becoming "begging one to ask the question".

teej2• 16 years ago

For what it's worth, there's still a huge advantage to using Flash for games. With the current state of the tech, you couldn't do FarmVille in HTML5.

nostrademons• 16 years ago

There are still some things you can't do in HTML, eg. Google Pacman used Flash for sound because the HTML5 <audio> tag couldn't provide reliable timings. Google Wonder Wheel is in Flash (despite having had various HTML5 prototypes floating around) because FF/Linux's <canvas> performance is atrocious, and IE6-8 excanvas.js performance is borderline at best.

jorgeortiz85• 16 years ago

Great example of pivoting. (As Chris Dixon said: "Ask yourself: if you started over today, would you build the same product?" http://cdixon.org/2010/06/14/pivoting/)

Another tidbit I found interesting:

Now that the company has its HTML5 and iPad strategy in place, Adler says they are focusing on making Scribd more social and less reliant on search engines. Today, the majority of their traffic comes from Google, but Scribd is putting a greater emphasis on the social by closely integrating with Facebook.

If Facebook (rather than search) becomes the principal way that people find content online, that could spell big trouble for Google.

snprbob86• 16 years ago

I suspect that a business/pleasure line will be drawn. Social networks tend to lead you towards entertaining content, where as people turn to Google for both entertainment and critical path content. In reality, I doubt that social mechanisms will do anything more than continue to boost Google traffic.

In this case, Scribd is baking a bigger pie. I doubt either Google or Facebook need to concern themselves with arguing over the size of the slices for this one.

Raphael• 16 years ago

We surf and encounter things serendipitously. This does not replace search when we want something specific.

I also pose the reverse: if Google could gain traction in the social space, that could spell trouble Facebook.

rmason• 16 years ago

They rode a trend. They were in the right place when the press wanted to trump an anti-Flash story line. That PR is what tripled their engagement.

To me the document viewing experience went backwards and judging from the comments on TechCrunch I am not alone.

miketuft• 16 years ago

Exactly, and if you actually look at the numbers on Alexa: http://www.alexa.com/siteinfo/scribd.com The Pageviews/User and Time on Site went down since they released it in May. It's all PR BS.

earl2• 16 years ago

I don't see much of a dip in time on site. Note also that Alexa is heavily biased (who exactly installs that toolbar?) and that time on site in Alexa is a blend of time on site for new and old style documents. I know nothing about scribd's metrics besides what I read on the internet, but my guess is they're discussing time on site for exclusively converted docs, which you will not be able to see on Alexa.

bdr• 16 years ago

You really shouldn't trust Alexa's numbers for anything.

snowmaker2• 16 years ago

I'm sorry that you felt the document viewing experience went backwards. If you're wiling to contact me directly I would definitely like to understand what is bothering you about the new experience and whether there is anything we can do to correct it.

Undoubtedly, from a PR standpoint we ended up timing the launch just right in the wake of the Steve Jobs fueled anti-Flash fervor. Total coincidence, though; I can't take credit for foreseeing that six months before it happened.

The press doesn't have anything to do with the user engagement (more specifically, "time on site") change, though. Only a tiny fraction of Scribd's users read TechCrunch or have any idea what HTML5 is. The majority really don't care and just unconsciously find the viewing experience less annoying, so they stay longer.

jeb• 16 years ago

User engagement is a convenient metric to use, because it's something that only they have access to internally. If pageviews had gone up, that would have been proper proof that their strategy worked.

This is similar to a diaper company changing the fluff on the diapers and releasing a paper saying customer satisfaction is much higher.

axod4• 16 years ago

> "User Engagement Triples"

Overly vague. Does that mean 3 times the page views? Nothing much seems to have changed on any traffic measuring sites (quantcast, alexa, etc).

snowmaker2• 16 years ago

Specifically, time on site.

axod4• 16 years ago

http://www.alexa.com/siteinfo/scribd.com doesn't really show that, but then alexa is always to be taken with a pinch of salt.

rmc• 16 years ago

> Now that the company has its HTML5 and iPad strategy in place, Adler says they are focusing on making Scribd more social and less reliant on search engines. Today, the majority of their traffic comes from Google, but Scribd is putting a greater emphasis on the social by closely integrating with Facebook.

So rather than relying on Google for most of your traffic, you'll rely on Facebook. Sounds like you're just changing one master for another.

rortian3• 16 years ago

This might be nice, but from what I can tell it does seem to work very well:

http://www.scribd.com/doc/21569338/Formulas-for-the-MFE-Exam

At least before, people could read this.

bbatsell3• 16 years ago

I just reviewed the entire document, and it renders 100% perfectly for me [Safari 5.0 (6533.16, r61351)].

rortian3• 16 years ago

Thanks for the data point. Did the square roots render over the quantities. I'll have to check browsers, but Opera was a no go and Chrome is okay but not great.

gruseom• 16 years ago

I'm surprised at the meanness of some of the comments (is it contagious from TC or something?) and I'd bet five bucks that some of the very people who slammed Scribd for not doing this are now slamming them for doing it. Therefore I want to say again that this is the most impressive technical pivot I've seen a startup do in a long time. What they're accomplishing here is a lot more difficult than it appears, and it's only going to get better over time -- probably much better. This is a real contribution to making the web more usable for all of us.

Lewisham• 16 years ago

I agree, I've started uploading my conference presentation slides to Scribd, and it's a much better experience than Scribd's Flash implementation ever was (and Slideshare's, for that matter). I tried the two sites multiple times over the years, and I never felt that there was a better experience than just putting the PDF for download.

However they achieve it, with "HTML5" or hacky auto-generated HTML markup standards from before, it's a wonderful technical achievement that should be applauded.

amanuel• 16 years ago

I too always avoided Scribd due to its slowness. I generally kept looking for the original pdf on google rather than suffer at Scribd.

The new HTML5 version is awesome. Thank you Scribd for dumping Flash. I look forward to reading many pdfs on your site going forward.

mixmax• 16 years ago

you need flash to watch the interview.

Oh the irony.

util• 16 years ago

I wonder if the numbers he quotes are based on comparing users forced to use the Flash view vs the new view. It sounds like instead he's largely referring to trends over time.

How's the new interface compare in terms of load time?

BenS• 16 years ago

Most of what Trip talks about is FB connect and recasting. I like the flash to html switch, but can someone explain why the flash to html5 conversion would increase time on the site for regular web users?

(I find it easier to understand why people who discover scribd through FB would spend a lot more time on site than someone who reached scribd via search)

Scribd's decision to dump flash pays off, user engagement triples

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