Linode Turns 7, Big RAM Increase

http://blog.linode.com/2010/06/16/linode-turns-7-big-ram-increase/

by JshWright • 16 years ago

270 163 16 years ago

blog.linode.com

Daevien• 16 years ago

Very nice, just more proof that linode rules :)

trevorturk• 16 years ago

I've been a happy Slicehost customer for a long time, but I've heard good things about Linode and liked using them well enough during Rails Rumble...

This price difference is pretty tempting. Does anyone that's made the switch from Slicehost to Linode care to tell us about their experience?

dcreemer• 16 years ago

Not much to tell -- I switched because of price, and have been very happy. Good support, good community, nice docs (e.g. for things like upgrading OS images).

akadien• 16 years ago

I did. Honestly, there was not much of a difference in service for me. Both services are top-notch.

davidw3• 16 years ago

I wrote a fairly well-received article about my switch. Since I switched, I have been happy with Linode.

jules9• 16 years ago

Link?

siculars• 16 years ago

Both Slicehost and Linode have top notch service. I switched because of price/ram and 32bit support. I found that the overhead on a 64bit machine on low ram instances is just not worth it for the kind of stuff I'm doing now.

wrs• 16 years ago

FYI: Slicehost has 32-bit images now.

jbester• 16 years ago

I've tried slicehost, linode, and mosso (now rackspace - cloud servers) they were all pretty similar. I think the new linode pricing now matches the old mosso pricing.

uggedal4• 16 years ago

It matches the old Mosso prices minus bandwith. If you use a considerable amount of bandwidth Linode will be more cost effective.

uggedal4• 16 years ago

After conducting the tests outlined here (http://journal.uggedal.com/vps-performance-comparison) I switched from Slicehost to Linode. Apart from two network outages in their Newark datacenter I've been very happy with the switch.

avar• 16 years ago

I moved from Slicehost to prgmr to Linode. I like Linode the best of the three.

bigsassy2• 16 years ago

Wow, that's really great. Makes me feel better about the outages we've been dealing with at the Dallas center.

http://news.ycombinator.com/item?id=1392700

bbatsell5• 16 years ago

Yeah, they've really been annoying, but other than those, I have nothing but wonderful things to say about Linode.

bigsassy2• 16 years ago

Agreed. I was a very satisfied customer before this announcement, and I remain so afterwards.

jread4• 16 years ago

Linode has 5 data centers. I've maintained a node in each of them the past six months with the following results:

Dallas: 99.959% Newark: 99.971% London: 99.986% Fremont: 99.992% Atlanta: 100%

I've heard from others here that Atlanta has been a very reliable LN data center for them as well.

astrodust• 16 years ago

Do you have any metrics for this? I have found issues with all the data-centers. NJ seems the most problematic from experience, followed closely by Dallas, which your data does confirm.

melvin6• 16 years ago

Yeah, I'm glad they have the linode.typepad.com status blog - when Dallas is down, I can't connect to members.linode.com or status.linode.com to see what is going on! I know DOS attacks aren't their fault, but we've had a few more interruptions recently compared to usual.

imp• 16 years ago

Wow, a lot cheaper than Slicehost now. $20/month gets you 256 MB on Slicehost and 512 MB on Linode.

jwr• 16 years ago

$15.20/month gets you 512MB on fivebean.com. I've been quite happy with them so far.

spicyj3• 16 years ago

And $12 gets you 512MB on http://prgmr.com/.

carbon83• 16 years ago

Interesting. Lots of disk space and bandwidth, too. Looks like their acceptable use policy is a bit strict and baroque, tough. I'm also guessing the admin interface doesn't give nearly as much control as linode's (no other VPS providers I'm familiar with do).

adamilardi• 16 years ago

Good job!

listic3• 16 years ago

How much is the extra traffic, again?

200GB of traffic included seemed good at the time, but it doesn't already. I'm seeing (and using) more offers lately that have much more traffic included.

zefhous2• 16 years ago

They aren't very draconian about overages — they won't shut you down if you go over.

$0.10/GB if purchased in advance, $0.15 retrospectively.

Also, if you have multiple linodes your bandwidth is pooled.

http://www.linode.com/faq.cfm#what-if-i-go-over-my-monthly-n...

paolomaffei2• 16 years ago

Unless you use it as a file server that's not too little actually

melvin6• 16 years ago

Their traffic allotment is fairly generous compared to comparable services. Sure, if you compare it to something like 1and1 with 'unlimited' for $12, maybe not, but you don't get the same control and reliability for something like that. If you compare it to how much it would cost to serve the same requests on Amazon S3, it's much cheaper.

mitchellh• 16 years ago

And the tumbleweeds continue to roll across SliceHost... which is stuck in 2008.

listic3• 16 years ago

Price isn't everything.

davidw3• 16 years ago

It's true that price isn't everything, and to some degree, web hosting is a funny market: it's really easy/visible to compete on price/features, but you only notice the service when things go awry (at least for someone like me who doesn't particularly need hand holding), and then you really want to be dealing with people who know their stuff and take their jobs seriously.

That said, I've never got the impression Linode was giving me anything less in terms of service than similar outfits.

btmorex• 16 years ago

That's true. On the other hand, Linode is competitive on price and service. Every ticket I've submitted has gotten a response within a couple hours. That's pretty good considering how much I'm paying. Honestly, I don't know why someone would get a vps from a different company.

zefhous2• 16 years ago

What is preferable about Slicehost compared to Linode? They seem extremely similar to me (I've researched it a fair amount), except that Linode's prices are way better.

I've been with Linode for over a year and never regretted it. This RAM upgrade and a disk space upgrade earlier certainly help!

ashleyw• 16 years ago

With the 512MB Slice, you're paying around $18/mo more than the lowest end Linode for very similar features. What exactly do you get for that $18?

uggedal4• 16 years ago

No, price isn't everything. CPU and IO performance matters also: http://journal.uggedal.com/vps-performance-comparison

melvin6• 16 years ago

I've had sites on linode and slicehost, and have found Slicehost to have less downtime, packet loss, network problems (unreachable), and so on. I'm satisfied with both, overall.

rufo• 16 years ago

Which data centers?

wwortiz2• 16 years ago

That is very curious I've had a linode in dallas for a long time (2 or more years) and the only downtime that I have experienced on my server is from those few (I think it has been less than 10 times and they weren't more than a few hours) times everyones dallas linode went down.

rayvega• 16 years ago

HN had just switched over to Slicehost less than two months ago: http://news.ycombinator.com/item?id=1283460

aneesh• 16 years ago

Actually, HN did not switch over (at least, that comment didn't say it switched over). It says the main YC site WWW.ycombinator.com (and NOT news.ycombinator.com) switched, and that news.yc is serving just static content from slicehost.

alex_c2• 16 years ago

Just sent SliceHost an email, got an answer within minutes:

  Hi Alex,
  
  Unfortunately, we don't have any word on future pricing at the moment, but we are aware of Linode's recent price drops.

  Thanks,

  --
  Tim - Slicehost Support

lsc14• 16 years ago

Slicehost, much like Apple, doesn't want customers who primarily care about how much server space they are getting for the money.

Slicehost sells themselves on having superior support. (Now, I don't know if Slicehost support is /actually/ that much better than Linode, but if it is, the price difference could be a reasonable price to pay for the customers who need the most help.)

lr• 16 years ago

My sole reason for picking Linode for hosting was RAM, as there was no one else out there who matched the RAM for the price. And now, WOW, I am a very happy customer. Thank You, Linode!!!

jonknee• 16 years ago

This may be the final kick in the pants to switch over from Slicehost.

markmywords• 16 years ago

Time to move my last few servers from Slicehost to Linode.

teilo• 16 years ago

I switched from Webfaction to Linode about six months ago, because the WF server I was on kept experiencing hard drive failures leading to an unacceptable amount of downtime. Once is tolerable, but they should have replaced the drive then. They didn't, and two months later it failed again. Again they tried to repair the filesystem. It failed two days later again. When I challenged them on this, they admitted they knew the drive was bad, and that it had no redundancy (seriously?!!!), but blamed the guys managing the hardware (which is evidently NOT Webfaction). Not to mention a ridiculously slow control panel at random times.

Linode has been a dream-come-true. I pay only a few bucks more a month than I did for my Tier-4 plan at Webfaction. Plus, I'm back to managing my own server and no longer have to deal with all the Apache port-forwarding weirdness, local profile software installs, etc.

I've used other VPS hosting companies in the past, but Linode blows them all out of the water. Their VPS infrastructure is very well engineered, and fast. Nobody can touch their price/performance ratio. EDIT: BTW - I am excluding OpenVZ-based VPS's which come with a number of issues that I don't care to deal with.

RyanMcGreal• 16 years ago

Interesting experience. I've got three or four sites on Webfaction. So far, ssh on a shared server plus the admin panel has been a sweet spot for me between configurability and not having to manage my own server. However, I've noticed an increase in downtime periods over the past few months and I'm starting to have concerns about the reliability of the service.

petercooper2• 16 years ago

Nobody can touch their price/performance ratio.

I don't know about nobody, but it seems very good. I downsized one of my machines from a dedicated server at Softlayer costing $234 a month to a ~$40 a month Linode and.. it's doing fine! (Though it's not like I was maxing out the dedi.)

I now have several Linodes, a couple in London, all the rest in Atlanta (which, by my research, seems to be the best US data center for them).

Disclaimer: Linode advertise on my Web site now, but I pay for my hosting and chose them independently - no deals :-)

donw• 16 years ago

Same here; Linode has one my heart for three very important reasons, that will mean a lot to anybody looking for small-scale hosting:

1. Proper provisioning. They aren't the cheapest option in the market, but they actually provide what you're paying for. I've never had CPU, disk, or memory contention issues on my Linode because they packed too many instances on a host.

2. Great peering. Their network guys know what they're doing, and it shows in the low latency I've seen on my server hosted there, even coming from Japan.

3. Great staff. I wanted to set up my DNS with a wildcard MX record for subdomains, so that I could route mail without having to manually add MX records for every new account. The RFC for DNS allows this, but the Linode DNS management interface didn't... until I contacted them and asked for it. Initially, they gave the 'sorry, but we don't support that' line, but after I pointed out the relevant bit in the RFC, the feature was added within two days. I have never had a hosting provider respond like that.

megamark16• 16 years ago

Here's a google cache of their homepage before, for quick comparison to what's up now, for anyone like me who didn't have their old prices memorized:

New prices: http://www.linode.com Old prices: http://webcache.googleusercontent.com/search?q=cache:kVmwiN5...

commx• 16 years ago

The prices didn't change... you just get more RAM for the same money :).

galactus2• 16 years ago

It is the same thing, no? You could just downgrade back to your old ram, for less money.

yurylifshits• 16 years ago

I am with linode and pretty happy with the experience

hack_edu• 16 years ago

Linode is still second to Chunkhost in terms of value at the low-end, free-beta and beta tester discounts aside. Chunkhost has had 512mb for a year now, and still offers 20% more disk space. In my experience Linode's network speeds to be much less consistent and, at their peaks, considerably slower.

Yes, all this probably change when Chunkhost goes stable.

carbon83• 16 years ago

I like chunkhost and have a vps there, but the admin interface is still incredibly rudimentary. You can't really do anything other than reboot, create, destroy and reimage. Still, I'm a happy chunkhost customer, I think they have great potential and recommend them to anyone who is looking for a simple, cheap VPS.

barredo• 16 years ago

I have a question about VPS, hope someone could help and not be much offtopic:

I have a dedicated server (in Softlayer) with Intel(R) Xeon(R) CPU X3220 @ 2.40GHz, 4GB RAM, 250GB (which I only use 5 or 6, so it's not an issue) and 2000Gb transfer. Price is 189$ a month.

Is it worth to switch to Linode's 4GB ram plan? I was thinking in getting a new server in softlayer with 12-16GB ram.

tl;dr: is it worth switching from a dedicated to a vps with similar specs?

pavs• 16 years ago

Depends on how process hungry your server is, if you constantly maximizing quad core xeon server, then its not a direct comparison in processing. But if you are using processing speed of a dual core, then I think you should move.

They might give you four "virtual cores" but its not a direct comparison to a xeon server. In everything else, memory space and transfer, you are better off moving.

paolomaffei2• 16 years ago

at $30 per month you'll get $360/year from switching, is that more or less the cost of the time to switch?

a part from this, linode service and facilities (such as instant backup and restore) are great, don't know about softlayer's

tbrownaw2• 16 years ago

That depends on what % of your cpu you're using, and how sensitive you are to disk bandwidth. Look at what fraction of the host machine you get ("How many Linodes share a host", http://www.linode.com/faq.cfm ), do you use more than that fraction of the resources that would be shared (disk I/O, CPU time)? How much is having a nice web interface for rebooting and such worth?

jules9• 16 years ago

> Linodes of the same plan are grouped together onto a host. We adjust the number of slots on each host according to its resources and hardware specification. On average, a Linode 512 host has 40 Linodes on it. A Linode 768 host has on average 30. Linode 1024 host: 20 Linodes; Linode 1536 host: 15; Linode 2048 host: 10; Linode 4096: 5.

Does this mean that a 512 host has 40*512MB = 20GB of physical RAM? If it is less than that, then where does the 512 figure come from?

jotto• 16 years ago

if you're concerned with CPU performance at all, then stick with dedicated. VPS is performant, but i think you can yield a decrease of 10-30ms in pageload times from dedicated.

lsc14• 16 years ago

On a well run VPS, CPU is rarely the problem. Often it's better than a dedicated, because it's a much bigger box, and you can often burst to use more cores. (of course, if everyone else is using a lot of cpu, then CPU can start to suck, too... but my experience has been that CPU is usually not a problem.)

It's disk I/O where VPSs start to really suck.

jread4• 16 years ago

We've done some performance and price comparisons of different providers including Linode and Slicehost (a.k.a. RackspaceCloud). In that price range there are a lot of options you could consider with cloud providers. Although cloud is generally (but not always) multi-tenant, many provide dedicated CPU cores so CPU performance is very predictable. One advantage to cloud also, is that oftentimes the OS runs of an external SAN so if the physical host machine does fail, it can be immediately migrated to another host with very little downtime. There are other benefits like backup images and instant upgrading.

http://blog.cloudharmony.com/2010/05/what-is-ecu-cpu-benchma... http://blog.cloudharmony.com/2010/06/disk-io-benchmarking-in...

lsc14• 16 years ago

As someone who sells VPSs for a living, well, I'd want a pretty significant discount to take a VPS over a dedicated server of the same specs. The big problem with VPSs is I/O. If you have a 1TB disk and you split it so that two servers are using it, each server, sure, gets 500gb, but each server gets /way less/ than 1/2 the I/O performance. When you have more than one server hitting the same disk, all your sequential transfers become random transfers, and random transfers, especially on the SATA that nearly all VPS providers use, suck.

mahmud• 16 years ago

My favorite just got favoriter.

gaiusparx• 16 years ago

Thank you! I am a happy customer.

dubs• 16 years ago

Enough is enough. Moving to Linode tonight.

Dirt_McGirt• 16 years ago

Well, there went my 191 day uptime. Which is incidentally the number of days ago they opened their London datacentre.

rimantas• 16 years ago

Same here. It was 400+ before moving to London DC from the one in US.

whyenot• 16 years ago

One thing I personally like about Linode is that they continue to contribute code, sponsor conferences, and otherwise support the open source community. Of course there is a certain amount of self interest involved, but not every VPS hosting company gives back like this.

kellishaver• 16 years ago

I first found out about Linode by participating in Rails Rumble, which they were providing hosting for, and switched to them from Slicehost after last year's competition. They offered 3mo free to any competitors who wanted to sign up. I sent in a support ticket and it was dealt with in literally 15 minutes. I've been extremely happy with them ever since.

pdx• 16 years ago

I was on Slicehost, and I really struggled with whether to change to Linode. It's not that I was having any problems with Slicehost. I loved it. I just kept looking at that extra RAM on Linode, and all those data centers.

When they got the UK data center, that clinched it. I had been hoping to someday expand to UK, so when Linode did that, I changed over that day.

jules9• 16 years ago

A stupid question: why are the bigger linodes relatively more expensive? You get 512MB for $19.95 and 1024MB for $39.95. If you buy 2x512MB, don't you get twice as much CPU too?

kijinbear2• 16 years ago

Linode is pretty much a pay-per-use service in the guise of a VPS host. You use twice as much resources, you pay twice as much. You stop using your VPS for a day, your account is credited back for that day. Overage charges are very similar to regular charges. And so on.

jules9• 16 years ago

So you can compute roughly the same number of digits of pi on 2x512 machines as on one 1024 machine? i.e. you get the same number of execution threads/cycles?

tbrownaw2• 16 years ago

Their FAQ has a section on how many instances are on each host, which is 40 for 0.5GB and 20 for 1GB etc (ie, 20GB of customer instances per host, regardless of instance size). Which would mean that when you go for twice as much ram, you also get twice as much of everything else. The front page lists disk space and bandwidth, and these also scale linearly with ram size.

lsc14• 16 years ago

>You get 512MB for $19.95 and 1024MB for $39.95. If you buy 2x512MB, don't you get twice as much CPU too?

If their setup is the way I think it is, your 1024MB instance will have twice the cpu 'weight' as each 512MB instances, so, /in the case of contention/ the 1024MB instance will have twice as much cpu time as the 512.

Of course, my experience has been that cpu usage rarely goes above 50% on most VPS servers, so it makes less difference.

lsc14• 16 years ago

this lack of a 'bulk discount' is something I've given a lot of thought to. I do give a bulk discount that can seem pretty dramatic, in part because I assume the same amount of support on a $8 VPS as on a $68 VPS. -

What I've found is that this is not what many customers assume. Many customers assume that if they buy a larger, more expensive VPS from you, that they will get a higher level of support, even if ram/cpu/disk is deeply discounted on that large VPS vs a small VPS. So from that point of view, adding in a 'bulk discount' doesn't make any sense, because you end up spending just as much money supporting one large (and very demanding) customer as many tiny, undemanding customers, so from that point of view, Linode is doing the exact right thing.

Now, I've tried to tackle this by being more explicit about the "you are paying $4/month for support." bit. I'll be opening orders for large customers again later this month, I hope, and we'll see how well that works.

Another possibility is that Linode sees support costs as fixed... in many ways, they are. You need to acquire a good team, train them in customer service, and then have enough of them that at least one is on line at any time (I'm not quite to that last part yet, which is part of why I need to insure that my prices fly beneath Linode's.)

You need to have enough people to handle peaks, and support is very peaky, so unless you queue it up (causing latency and customer dissatisfaction) much of the time, many of your support people are going to be idle (or working on non-support stuff)

even so, the greater your customer's support demands are, the higher your peaks will be and the more support people you need, so I think the former is far more likely than the latter.

xinsight2• 16 years ago

In terms of iPhone apps, linode easily beats slicehost. Nice graphs for CPU, network, etc. And last i looked, slicehost required you to make a URL with you API key and mail it to yourself, which is a huge PITA.

Greenisus• 16 years ago

I wrote the Slicehost app. Would love to add graphs, but that data's not available yet in the API. As for the email link, that's because the app came out before the iPhone had a copy/paste feature. You don't need that anymore with copy/paste.

xinsight2• 16 years ago

Cut/paste that string is still quite fiddly.

Do you know why slicehost doesn't just make their private API key a link in the slice manager? I'm also curious what extra level of security the API key buys. If I lose my phone people can still mess with my slices.

I thought the iphone app was a slicehost product - but are you saying you just developed the app as a customer? That's mighty generous...

melvin6• 16 years ago

I was thinking '720 to 768? That's not such a big deal...' until I actually read the chart.

That's great! My 720 just went to a 1024. Thanks, Linode!

askedrelic• 16 years ago

I believe I am going to switch from Slicehost now.

Anyone have a referral code they would want to me use?

woogley• 16 years ago

http://www.linode.com/?r=200d6bb341711532c638b475e536b0205ce...

Please and thank you.

mkramlich• 16 years ago

gotta love bday parties where the guests get the presents instead

-- happy Linode customer

steve19• 16 years ago

Goodbye Slicehost

mr_luc5• 16 years ago

This is a coincidence. I had a funny experience with Linode just today!

I´ve been in South America for a few months, and I found out that my bank card (visa) expired a little over a month ago.

"Hmm," I thought. "I sure hope that my linode is all right. But it´s been less than two months. They will turn it off, but that is all."

So I checked my email. Part of the joy of my style of travelling is not checking email for a month at a stretch.

They deleted my linode. It´s completely gone.

I feel a little sick ... it was just for personal use (for now), and I have all of the git repos on my local machine as well, but I´m not yet to the point where everything I do on the server is in a repo somewhere. Poof, hundreds of hours of server mangling, gone forever.

Literally, if you forget to check your email, they delete it in 20 days. If your bank card expires while you´re out of touch ... for some strange reason ... anyway, instead of warehousing your data for even a few months, they kill you.

I like linode. I just feel sick right now.

On the one hand, I´m an idiot.

On the other hand, 20 days?!?!?! When you know how precious a customers´data is in this context, and it´s purely a question of temporary storage, why?!?

I need a drink. Oh, yeah, Go Linode!

edit: okay, I´m over it now. Leaving the original, melodramatic writing because, darn it linode, someone from Slicehost posted that Slicehost did it differently, and my reaction is relevant to your business.

veeti• 16 years ago

Try emailing them. They might still have your data.

mr_luc5• 16 years ago

Yeah, I tried that about 5 minutes ago.

They answered my questions like they deleted my linode: as fast as possible. :(

I had no idea my bank card was going to expire while I was down here; I´m kicking myself.

The only thing that bugs me is that their support emails said that they DO warehouse some linodes, if there´s "some indication" the person will pay.

Wah? Gah! It´s an expiration. For personal accounts, there has got to be data out there that shows that expirations are sometimes a surprise to the CC holder, like when they happen on vacation.

Meh. I´ve got my repos. I´ll probably even set up at linode again.

I see they´re advertising their backup service on their home page. Hmm.

JshWright• 16 years ago

tl;dr; Didn't back up data/config files, expected hosting company to store data for free

mr_luc5• 16 years ago

I know, I´m an idiot. :P

There´s an easy backup option now. A year ago, when I first signed up, the only things I could see were the options to use some of my storage space to make a backup image -- which you have to think of at the get-go, and make your image half or less the size of your storage.

I think all my monit and nginx stuff -- the per-project stuff -- is fine, as I keep in in the project repo. It´s just ... other stuff. Lots and lots of other stuff.

thaumaturgy4• 16 years ago

> expected hosting company to store data for free

I've been mocked for my opinion on this before, but ... well, why the hell not?

Storage is no longer expensive, and we're talking about not large amounts of data per instance, in an archival situation -- where disk bandwidth isn't an issue and compression is totally doable.

So, why not store a copy of deactivated images for 3 months? If anybody's confused about how to do it, they might ask Backblaze....

alex_c2• 16 years ago

Actually, I don't think it's unreasonable to expect a hosting company to store some data for free. Not in the sense that I'm entitled to it as a customer, but in the sense that it might be in their best interests: if the data is deleted, that's a pretty good guarantee that the client won't reactivate; if the data is saved and it's trivial to reactivate, some percentage of customers will do so.

catch233• 16 years ago

They could have shut off the host, but kept the image file. I just can't see 16GB of storage space worth that much to a hosting company. It's likely that most of that space is empty space anyway. $110 for 2TB on newegg -- that would store 120 customers who may have accidentally have expired credit cards. It's not that expensive for Linode and the word-of-mouth value is probably worth so much more.

johnswamps• 16 years ago

For comparison, my experience with slicehost:

I lost my credit card and got a new one, so the charges from slicehost were bouncing because they had my old number. They sent me several e-mails about it but I wasn't checking the e-mail account they were sending it to, so this went on for about 2-3 months past due. Eventually I logged onto the e-mail account and found out about it -- I hadn't even noticed anything was wrong because they kept my VM running. I just logged on, payed the $60 or whatever it was in back payments and that was it.

(I don't know whether this is their normal policy or not, so don't use this post as an excuse to try it.)

kanwisher• 16 years ago

I had a similar experience with slicehost. I canceled cc and thought they would delete but they didn't and I paid it back and they kept me as a customer for years afterwords.

mr_luc5• 16 years ago

Heh, I stopped looking at this thread almost immediately after "getting over" the initial sting.

But I have to say, I still feel that this kind of behavior would be a sane policy.

No one´s saying you should hold onto data forever. But having a dedicated pool of dead storage that´s capable of storing the data for a few months of non-payment, or even longer -- that seems like a very good idea.

The running VMs are so many, many times more expensive than a block of dead storage of equivalent size. Probably orders of magnitude more expensive.

Then when you consider the business benefit to having the softer-and-fuzzier policy ... well, there´s always the "avoid 'high maintenance' customers" theory.

IgorPartola2• 16 years ago

I'm not sure if you are more upset at the loss of the particular server setup or of the data. It sounds like the former. In that case take this as an opportunity to create an infrastructure for your servers where you can easily bring up new servers as you need them. Instead of logging into a new box and installing and configuring software, write a deployment script. That way you can migrate to/from Linode quickly.

mr_luc5• 16 years ago

Hah! You´re so right. You´re so right.

One of the biggest things I taught myself on my last server (teaching myself to be my own sysadmin) was monit.

Now, it looks like I need to go the rest of the way and learn Puppet, too. Or something like it.

...

Got any reccomendations?

nkassis• 16 years ago

Are you sure it's gone? I had a similar situation but when I asked their support they pulled my image from backup. You might want to ask them.

e1ven2• 16 years ago

I'm sorry to hear you had a bad experience- I know how frustrating it can be to have unexpected loss, particularly here, where it feels like it could have been prevented.

I'm not associated with Linode; I don't even host anything there, but I can see things from their perspective on this.

With a service like this, you'll sometimes see people who never cancel a service, they just stop paying for it. Maybe their card expires and they decide not to renew, maybe their business closed, or any number of other things.

If I were in their position, I'd certainly reach out to you- I'd warn you it was ending soon, and I'd remind you to renew. For one, it'd be the decent thing to do, and for another I'd want to get the renewel revenue! As the expression goes, 'It's easier to keep a customer than gain a new one.'

That said, if the time came and you hadn't renewed, I'd have a decision to make. I want to keep you as a customer, but from my perspective, I have no indication you want to stay as a client- You haven't sent me any email about it, and you're not paying me anymore.

I'd probably archive off the data for a while, and shut it down.

My mental thought process would be akin to "I'll turn it off, and keep the files around for a few weeks. If he's using the site, then he'll notice when it gets shut down, and pay to stay with us. If not, Good luck in the future!"

From my perspective, it looks like that's exactly what Linode did. They gave you 20 days; That's nearly 3 weeks of the server being off, without you even writing them an email to say "Hey, Noticed it's off and I'm not paying you, could you please give me a few more weeks?"

I understand it's very frustrating for you, but I really can't blame Linode at all.

The other thing I'd touch on briefly is that you really should have backups.

I don't want to harp on it, because I know it must feel like kicking you when you're down, but servers fail.. What if Linode's datacenter caught fire? What if they were bought out by a company who wanted to convert them all to Windows servers? ;) Who knows. Things happen. Having the service turned off for nonpayment is among the smallest of problems.

If you were running a nightly backup job at this point, you'd be very frustrated that you had to copy everything back, but you'd have not lost anything.

In any event, I'm sorry that things didn't work out, and hope that your experiences with Linode (Or whomever you use to replace them) are more positve going forward.

jules9• 16 years ago

I think any money they might have saved by not keeping a backup may now have been negated single handedly by this HN discussion.

bbatsell5• 16 years ago

For the record: The Planet will cut your server, wipe it, and reassign after 5 days of non-payment. That's standard operating procedure at every server host I've ever used. I'm honestly surprised that Linode gives you 20 days; that's very generous in my experience.

weaksauce2• 16 years ago

They didn't give him 20 days. He checked it after 20 days. Who knows the grace period for an expired card? I think that deleting the data is a bit harsh for a late payment. How many accounts really get to that point of late payment to where it would be costly for the company to just shut off access to the data until the plan is paid for. A customer oriented policy would be having a grace period of 3 months where the data is still there but they don't delete it. That's good customer service in the exceptional case of late payment/expired card.

lsc14• 16 years ago

It's unfortunate, but I don't think linode was in the wrong here. probably more than half of my customers who cancel do so by not paying any more. If you want a 'free two months' at the end of your contract, well, they are going to have to start charging more up front.

Maybe another option would be to charge the customer an (optinal) up-front deposit and say "when we shut you down, we'll upload this to S3 with the following credentials" or something. That'd be some programming work, but it'd result in better outcomes. hmm.

weaksauce2• 16 years ago

I don't think it is unreasonable for them to shut off access to the data after x days. What I don't agree with is the deletion after y days where x << y does not hold.

invisible• 16 years ago

A reasonable thing to do would be for them to call if your credit card expires to see if you accidentally let it slip without updating the info. If it was any other situation (e.g. the card was declined but still valid date-wise), I think how they handled it would be perfect.

spicyj3• 16 years ago

I wish they would offer a "Linode 256" VPS for $10 a month, but I doubt that they will. Guess that would make them look cheap, which they're trying to avoid.

joeyh• 16 years ago

Me too.. I'd be happy with 128 mb at my current level of use. But I suspect they might lose money at that price point.

lsc14• 16 years ago

unless their costs are radically different from mine, (and if anything, their automation is better, so their costs should be lower) the small instances are quite profitable.

artiom• 16 years ago

Not 10$ but 10euro, hosted in Netherlands. (aff link) http://www.xeneurope.co.uk/clients/aff.php?aff=026

natfriedman• 16 years ago

Linode has been fabulous, and this is great news. But I've never understood why their storage pricing is so high:

Additional 1 GB Disk Space - (add $2.00/mo)

Additional 2 GB Disk Space - (add $4.00/mo)

Additional 3 GB Disk Space - (add $6.00/mo)

Additional 4 GB Disk Space - (add $8.00/mo)

Additional 5 GB Disk Space - (add $10.00/mo)

Additional 6 GB Disk Space - (add $12.00/mo)

About 20 times higher than Amazon EBS.

truebosko• 16 years ago

Switched from Slicehost to Linode for my own VPS and haven't looked back. Reliable, speedy, better pricing, and an awesome control panel.

Linode Turns 7, Big RAM Increase

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