What Startups Are Really Like

http://www.paulgraham.com/really.html

by apu • 17 years ago

382 118 17 years ago

paulgraham.com

tptacek2• 17 years ago

"If your first version is so impressive that trolls don't make fun of it, you waited too long to launch."

ksvs• 17 years ago

They should print this at the top of the comments on each TechCrunch article.

allenbrunson• 17 years ago

There are a bunch of passages surrounded by asterisks. Shouldn't that be italics?

pg7• 17 years ago

Fixed, thanks.

pclark4• 17 years ago

off topic, but I'd really like to see block quotes in hacker news comments.

dunstad2• 17 years ago

At the beginning of section 6. Think Long Term, you say "shear stress", but I think the word you intended to use is "sheer".

pclark4• 17 years ago

I'd like to see pg write more about #12: Getting Users.

jmtame2• 17 years ago

i think there are patterns for this as well. AFAIC, kevin rose has given one of the best summaries of patterns to follow for growth: http://carsonified.com/blog/web-apps/9-ways-to-take-your-sit...

the zappos talk given yesterday at startup school seems like a much longer-term solution to growth and repeat customers.

incomethax• 17 years ago

Getting users is such a topic that it is radically different from one startup to the next. Even two start-ups in the same area are likely to have very different plans for attracting and retaining users.

pclark4• 17 years ago

I don't believe thats true. your messaging to users [why do you want this?] and so on are good rules that can be learnt and iterated upon other peoples experiences.

tylerhwillis• 17 years ago

Agreed -- this is the point that seems underdeveloped in the YC methodology.

Would love help fleshing this out but in my mind, the framework consists of Messages, Channels, and Users. Your job is to test different combinations of those in order to most effectively communicate product/market fit.

When crafting a message, it's important to remember that there's only one question the customer cares about: "How does this help me reach my goals in the quickest and safest possible way?" The more of the thinking you do around this for them, the better your sales will be.

You will find better combinations of message/channel/target over time by developing relationships with your customer; listen to them and watch what they do, you will get important data that you can use to refine your product and to refine your pitch.

saikat• 17 years ago

One of the big problems I have with PG's essays is that, though I like the content, I have a very hard time believing everything he says without evidence. When you are in an emotional low, it's very difficult to think, "I should just persist because PG says it usually works." So it was great to see his points actually backed up by other founders' experiences.

As a side note, does anyone have a transcript of Jason Fried's talk? His was another favorite of mine from yesterday.

cperciva3• 17 years ago

When you are in an emotional low, it's very difficult to think, "I should just persist because PG says it usually works."

I usually take the opposite approach: I should persist because PG says that single-founder startups don't work, and I'm going to prove him wrong, damnit.

c00p3r2• 17 years ago

There are a lot of explanations why one is not enough. Think about practicing a foreign language - how it's much better when you have someone to talk to. That's also correct for almost any kind of evolving processes. Even a reading (which is a classical example of a lonely activity) could do better if you will develop the habit of reading aloud, like Tibetan and many other cultures have.

JoeAltmaier6• 17 years ago

Good for you! But in my experience, 1+1 is MUCH greater than 2. If I'm right 99% of the time, the other guy has hauled his own weight just by correcting me that 1% - because I'd have been blocked, or gone the wrong way, or dropped a ball. And there are 99 decisions to make every week.

qeorge• 17 years ago

#15, "You May Have to Play Games", resonated the most with me. I think even though we all know this its still a bitter pill to swallow because hackers generally don't have time/patience for smoke & mirrors. I think this is why customer development seems so wrong at first blush.

One nitpicky little thing:

"If you are persistent, even problems that seem out of your control (i.e. immigration) seem to work themselves out."

Should be e.g., not i.e. I know its a quote and pg shouldn't fix it, but it drives me nuts when people get this wrong. i.e. is roughly equivalent to "in other words", and e.g. means "for example."

jlees5• 17 years ago

Could be a specific reference to a particularly big problem the quoter had, in which case i.e. is just about o.k.

ardit33• 17 years ago

18. You Get No Respect

There was one surprise founders mentioned that I'd forgotten about: that outside the startup world, startup founders get no respect.

In social settings, I found that I got a lot more respect when I said, "I worked on Microsoft Office" instead of "I work at a small startup you've never heard of called x."

Partly this is because the rest of the world just doesn't get startups, and partly it's yet another consequence of the fact that most good startup ideas seem bad:

If you pitch your idea to a random person, 95% of the time you'll find the person instinctively thinks the idea will be a flop and you're wasting your time (although they probably won't say this directly).

Unfortunately this extends even to dating:

It surprised me that being a startup founder does not get you more admiration from women.

I did know about that, but I'd forgotten.

-- I totally agree with that. My previous job was in a startup, and when I told them "i worked on real-time location based mobile communication", and tried to explain what it was, it will usually go over the head.

Now I tell I write the software of Kindle, and girls just dig it. I also heard apple people that work on iphone/ipod get a lot of attention in parties. My dating life has improved a lot.

I was thinking why is this, but it might have to do with "everyone has a dream". As children we dream to be rich/famous artist/rockstar/soccer players, etc., but actually few people achieve this status. And girls, the good looking ones, during their lifes will get bombarded with "guys with dreams", and will see them more often to just fail, than go anywhere. So the dream/vision is just that, but normally doesn't pay the bills.

Plus, the "dream of a startup", it is a very selfish one.

While saying I "work for big corp/famous product", it makes you competent in their eyes, and as you achieved something tangible, and not just dreaming.

Maybe I am overanalyizing it, but girls just like a provider, than somebody with a 'dream', but nothing to show for it yet, unless your startup made it, and you have something famous to show.

pclark4• 17 years ago

those horizontal scroll bars are infuriating.

when i tell people i work for my own company they're really impressed fwiw (in the uk) - I think tons of people can correlate with how terrible boring jobs are.

thesethings• 17 years ago

I'll respond to this from both sides, both as "the girl" and as "the person who gets no respect working for a startup."

I am the opposite of your last sentence. A guy I like _has_ to have a dream/extreme passion. In fact, I prefer a-dream-and-broke, to no-dream-and-sweet-day-job. Either way I just like people who are focused and excited about stuff. That comes way before their job. (you hear that dudes in bands who sling coffee coz it lets you tour? i keed, i keed...)

On the other side of the equation, when i talk about my own entrepreneurial stuff, reaction is all over the place.

I think the main thing is that most people, guys and girls, have "a type" (i don't just mean looks, i mean style, subculture, humor, etc) And when when you approach people "cold," without knowing them through some other context (where you volunteer/go to school/hang out and drink coffee/see shows at), talking about your job is kind of this thing you're hoping will get them to change their type, or recontextualize you or something. But the thing is, before we utter the first words about our jobs, the chances that we'd click with that person are mostly determined by other stuff. So while it's very true that talking about our startups doesn't impress most people, it's really the low success rate of the "cold call" to blame :D

kngspook• 17 years ago

That's true for 99% of jobs/people.

On the jobs front, there are some jobs that (I suspect) have a much higher "cold intro-ing" success rate. "CEO", "Senator", even "Board of Directors" are all probably going to get people interested in you, regardless of who they are. Except these people generally aren't hanging out in bars trying to met people.

Secondly, any time you can get some sort of name recognition in there, I think you will greatly increase your rate of success. A tangential example is that my friends don't give a <expletive of choice> about what "Steve Jobs" has to say, but they're all very interested if I say "CEO of Apple" instead.

arh• 17 years ago

You're not overanalyzing it - you're making generalizations about women that are naive and, in my view, offensive.

btilly2• 17 years ago

It seems to me that honest advice about what actually works in dating usually offends people.

Go pick up virtually any book by and for pickup artists. (Or start with a website like http://www.seductiontuition.com/.) You will find it full of incredibly crass generalizations about women that are guaranteed to offend. But it works! Pickup artists aren't worried about being politically correct, they are interested in getting attractive women in bed. And they have found strategies with a high success rate.

For the converse go pick up dating advice aimed at women like The Rules. (You can find much of it summarized at http://www.topdatingtips.com/dating-rules-for-women.htm.) It is full of nasty stereotypes about how to treat men that I find horrible and awful. But it works! The advice is popular because it has helped many women land relationships they are happy with. No matter how much I wouldn't like being treated that way, it clearly works on a lot of guys.

Now let me be clear. I don't like either of those sets of advice any better than you appear to. Nor is either relevant to my life - I was lucky enough to fall in love young, and have now been married close to 20 years. However I accept that there is empirical evidence supporting those theories. And the lesson I take from that is that many people don't work like I'd like them to.

maxniederhofer• 17 years ago

The best founder dating hack I've found: stop saying "I have a startup" and start saying "I run my own company."

A short sentence, but there's confidence, power, wealth, passion (and a fair bit of pretentious bs) in there.

jlees5• 17 years ago

I think it's proportional to the perceived fame/importance of your brand. My startup launched something locally this summer, associated with a particularly cool event. I get anything from the 'wow you run your own company' to 'wow you made that? I used it' and 'eh'.

I don't think it's necessarily a matter of competence/achievement but simply being able to relate. If they've heard of our product then they don't need to spend fifteen minutes having technical buzzwords thrown at them, nor do I need to spend hours unravelling the misconceptions they form. It's just 'oh yeah, you did that? great' and onwards we go away from the fantastically boring topic of 'where do you work'. In circles where people don't find that topic boring (i.e. startup guys) the 'being impressed by working on $foo' doesn't hold anyway.

bensummers• 17 years ago

Well, it's nice to know that the last two or three years of my life are pretty usual in this game.

anateus• 17 years ago

One of the reasons startups aren't for everyone is that most people strongly prefer a steady moderate income over a risky and sporadic one no matter how great (though they still buy lottery tickets).

This helps explain #18 as well as #4 :)

codexon• 17 years ago

So are you saying that running a startup is like playing the lottery?

tpyo• 17 years ago

P(winning the lottery) * winnings - (cost to play) < 0

I think this is false with startups, but the chances of succeeding are still low.

mattmaroon2• 17 years ago

#18 REALLY depends on where you live. If you're in the Valley, definitely. Everyone who is not in a startup there works at somewhere like Adobe and has 10 coworkers who previously founded a Web 2.0 social search engine for pet clothing which promptly flopped. People used to ask me "what do you have to do to become a professional poker player?" and my reply was always "quit your job." It's a lot like that with startups, and everyone within 100 miles of San Jose knows it.

If you live in Ohio, however, "I own a software company" goes a lot further. If only I were single...

brandnewlow• 17 years ago

I guess it depends on how you describe it, eh? "I own a software company" does sound like it'd be more successful than "I run an internet startup."

tptacek2• 17 years ago

I say "I own a company", exactly because "I have an internet startup" seems like an eye-roller. I agree with the previous comment: the fact that we're out-of-the-ordinary in Chicago is one of the things I like best about Chicago.

bootload• 17 years ago

If wrote a new essay with the same outline as this that wasn't summarizing the founders' responses, everyone would say I'd run out of ideas and was just repeating myself.

The Super-Pattern, 2nd para needs "If 'I' wrote a new essay".

pg7• 17 years ago

Fixed; thanks.

hop4• 17 years ago

Off topic - why the Yahoo favicon?

jmtame2• 17 years ago

probably has something to do with pg's sale of viaweb to yahoo

pg7• 17 years ago

In a sense. It's because my site is made with Yahoo Store, and there is no obvious way to change the favicon.

ptomato• 17 years ago

The website runs on the service formerly known as viaweb.

babyshake2• 17 years ago

The line about how "it's like we're married, but we're not fucking" makes me curious about the correlations between a founder's relationship with co-founders and their relationship with romantic partners.

You might get some good insight by observing a potential co-founder's behavior toward their romantic partner, or toward potential romantic partners if they're single.

maukdaddy• 17 years ago

I'm going to get blasted for this, but here goes anyway.

I'm willing to bet that the majority of founders are single males who do not understand what marriage is all about. I have not had the experience of being part of a start-up, but I do have 6 years of marriage under my belt. I cannot imagine any circumstance where being someone's co-fonder is in any way like being married to them.

caffeine2• 17 years ago

However, the wannabe founders reading it are also probably single males who don't understand marriage. We do, however, probably all share a very similar caricature of marriage - and thus the analogy is useful in communicating the bizarre mix of love, hate, co-dependence, shared depression and elation, occasional jealousy and careful maintenance that characterizes the relationship between two guys in a foxhole with laptops.

jnovek2• 17 years ago

Well, I've been married for five years and I'm a co-founder. I don't know if it's like this for everyone, but for us there are a lot of similarities. I think you can easily s/co-founder/wife/g on the list below.

- My co-founder very intimate knowledge about me. My credit score. My favorite things. My political positions.

- My co-founder knows me well enough to manipulate me, if he wanted to.

- My co-founder is really aware of what a rotten person I can be.

- I can talk absolutely candidly with my co-founder. About anything. Even medical stuff.

- My co-founder almost certainly knows exactly what I'm doing right now, even though he's 1000 miles away from me.

babyshake2• 17 years ago

I won't blast you, but I will disagree. Relationship problems seem to span across relationship classes, and tend to involve breakdowns in trust and communication.

It seems like trust and communication are fundamental to both romantic and cofounder relationships. Maybe you can't judge a founder after watching them try to drunkenly pick women up at a bar, but I'd be surprised if there wasn't a correlation between someone's ability to maintain successful relationships in both categories.

mahmud• 17 years ago

I will tell you one aspect where they're different: I can show a business partner some very evil and cut-throat side of me that I will do anything absolutely necessary to shield from my girlfriend.

100k• 17 years ago

I compared it to marriage (and yes, I am married) because when you start a company with someone, you're beholden to their weaknesses as well as benefiting from their strengths.

For example, if your co-founder only has 3 months of living expenses saved up, well you've got a deadline to get more money.

Plus in the YC-model startup, you're usually living in very close proximity with your co-founders, so you need to get along with them as roommates as well as partners.

netsp2• 17 years ago

My Favourite soundbite"

"Over-engineering is poison. It's not like doing extra work for extra credit. It's more like telling a lie that you then have to remember so you don't contradict it."

patio11• 17 years ago

I sometimes wonder if the Valley culture doesn't socially construct some of the startup pathologies. For example, startups taking over your life: why does this happen? Is this because startups take over your life and nothing can be done about this? I am skeptical of this: I run a small business, the time demands are rather modest, and I live a life outside of work. I'm surely not uniquely in a position to do this.

Now, step back: who here wants to say any variant of "That isn't the same thing!", "That isn't possible!", or "You are insufficiently dedicated and will never be truly successful!" You see, that is why startups take over your life: because you expect them to take over your life, everyone you know and talk to and model your behavior on expects them to take over your life, and if they're not taking over your life you are told you are doing something wrong.

rythie• 17 years ago

Surely it is until you prove it succeeds it's quite likely it will fail - if you have not launched or have launced but have no users or are not profitable it's seems likely you will fail without a lot more work.

I suspect from your description that your business is already successful and is a low risk of failure.

vlad• 17 years ago

I've sold shareware for 3 years, similar to what you and many other lone developers I know personally and online are doing (seems like mac, iPhone, and casual games.). The thing is, when a group of developers decide to band together to try to develop something bigger, they all have to hurry to keep the momentum going, as there are more people who might quit due to running out of money, going to grad school, getting married, etc. At the same time, the vision of the company should be bigger than that of a lone shareware author, such that it more than compensates for going-for-it-alone.

Many are happy to have a lifestyle business in addition to their full-time job, and feeling respected by posting on Joel on Software and these discussions. Others have opportunities, either because they are young and have college friends, or are older with money saved up and a list of industry contacts, to jump in on a new idea together. This dilutes ownership but allows one to iterate faster, and avoid being the only one outside of their customers who actually know and care about their product.

HistoryInAction• 17 years ago

I think this is really key, that people take a step forward together as a group, the first person stumbles and from that point on, you're all running to keep from falling. It's about the momentum you build and also the perception of that momentum that keeps the group's morale up and everyone moving forward.

jnovek2• 17 years ago

Well, I usually work more than 40 hrs/week on my startup because I can't stop thinking about it. But sometimes I just run out of gas and only do the bare minimum for a week or two.

pg7• 17 years ago

Viaweb took over my life when we were working on it. I worked all the time I wasn't sleeping. Not because I was inefficient or thought it was the conventional thing to do (I knew practically nothing about startup conventions then) but because there was just so much work to do.

I suppose I could have worked slower and things might have turned out the same anyway. But probably not that much slower. And I certainly had no idea at the time how much margin for error I had.

URSpider94• 17 years ago

From my experience, there are a few things that can make your start-up take over your life: customers, investors, competition and personal drive.

Depending on your market segment, customers can be very demanding. If your web site goes down at midnight on Friday, you can't very well let it wait until Monday at 9:00 to put right, can you?

Investors have fronted you money on the expectation of explosive growth. If you don't deliver that growth, they might not be around the next time that you need cash.

In web-based businesses, speed is a major asset to keep you ahead of the competition. Hopefully, you've got a head start on the copy-cats, but there are more of them, and some of them might even be as smart as you.

Finally, there's personal drive -- as I think you've identified, start-ups do attract a certain personality type who aren't the kind to leave a job half-done and call it a day.

In closing, I would ask you a question -- you run a small business, but is it a start-up? PG has been pretty clear in many of his other essays that these two are not interchangeable. After all, the start-ups that are being discussed here are hoping not to be small businesses for long!

michaelneale• 17 years ago

Jobs in many, if not most professions commonly will "take over your life" if you let them. In many cases it is expected.

breck2• 17 years ago

I think there are 2 good reasons for a startup to take over your life:

1. If your startup is succeeding wildly. If you were seeing amazing returns from your time(i.e. maybe you work 80 hours in a week but made $10,000 and growing or signed up 20,000 new users), it's hard to think about anything else. You realize that you have stumbled upon a rare opportunity and it's worth it to sacrifice other things for a short time.

2. You don't know any better. The first time you do a startup it's hard to know if it's succeeding or not, and everything takes longer because you don't know what you're doing and you make more mistakes. But likely you've read tons of stories about startups that fit #1, and because you don't know any better you confuse cause and effect and think that working 100 hours is going to make your startup succeed.

These are the two good excuses that I can think of for dedicating a disproportionate amount of your time to your startup. My general advice is to not take it too seriously unless you've stumbled upon a number 1. Life is too short. And it's not too hard to do a startup and enjoy life at the same time if you don't make big mistakes.

gruseom• 17 years ago

Now, step back: who here wants to say any variant of "That isn't the same thing!", "That isn't possible!", or "You are insufficiently dedicated and will never be truly successful!"

I will. Your second and third obections are straw men, but the first sounds reasonable to me. I don't see a modestly demanding side-project from a day job (to use your terms) as quite the same thing as what the quotes in the OP are about.

You make a good point about some patterns being socially constructed. That could be a factor here, and an interesting one. But I think you spoil it by excessively extrapolating from your own situation. This is a more subtle question than that.

The startup I'm working on occupies the bulk of my life right now (I'm not sure I'd say "taken over", since it's a far from hostile occupation). I can't imagine doing what I'm doing in an arm's-length or part-time way, or even a full-time way in the 8-hours-a-day sense. It requires more creative energy and focus than anything I've worked on in the past. I can't turn that on and off. To try to fit it into a conventional rhythm would kill it. Certainly this has its downsides. But the conventional definitions of "balance" have their downsides too. The vast majority of people I observe whose lives are "balanced" by those definitions are simply not doing anything very ambitious or creative. Of course I'm not advocating imbalance as an alternative as such, but I do say that any real discussion of this question needs to take this fact into account. Most don't. (Find me one!) Most utter platitudes about "work-life balance" and stop there.

As an aside, listening to Tony Hsieh yesterday made a lightbulb go on about why I find the phrase "work-life balance" so... debasing. It's because it assumes that work is not life.

apsurd• 17 years ago

Patrick, I definitely both respect and admire the business you built. You can also say I'm pro the 37 signals mantra.

But I think your advice is specific to the model you've built and the output you are yielding. I don't remember the numbers but I think you are somewhere around 100k (or less) in yearly revenue? Startups, whether logical/warranted or not, seem to be aiming orders of magnitude more than this, yes?

trevelyan• 17 years ago

Suspect it also has something to do with the presence (or not) of a full time job. I think working is the smart move in Patrick's case for the extra financial freedom, but it definitely takes pressure off.

jimbokun• 17 years ago

"But I think your advice is specific to the model you've built and the output you are yielding."

This is equally true for what pg is saying, of course.

btilly2• 17 years ago

You are not alone. For an extreme example see http://www.inc.com/magazine/20090101/and-the-money-comes-rol....

However I think that most good business ideas require enough work, and are in landscapes that change quickly enough, that they really do require a larger time dedication from someone.

10ren2• 17 years ago

pg's definition of a startup is a small business that intends to get big. He says that this is the ordinary Valley definition. This is the kind of business that needs the funding and connections that are available in the valley. So the question becomes: why do people want to start that kind of business?

your definition of small business seems to be the logical/literal one, which includes all businesses that start small, including lifestyle businesses (nothing wrong with that; it's just a different definition of the word, and a different kind of business).

/me rides off into sunset

wglb• 17 years ago

It isn't the valley, it is the gig. I have been at the heart of one startup and part of several others. I grew up as part of a small business. These experiences have led me to the goofy conclusion that the notion of a "job" with regular hours is an artifice. In a startup, you are likely doing something that has never been done before--it is very exciting, compelling, and as PG says, there is just too much to do.

I would say that the valley culture is an effect of hosting many startups, not the cause.

shawndrost• 17 years ago

Paul says asking what is surprising is equivalent to asking what he got wrong, but it may be that some things are impossible to communicate in essay format. Things like "persistence is key" are accurate textual representations of the underlying lesson, but the important part of that lesson is the unassailable gut knowledge of its truth, which is hard to get from an essay.

steveplace• 17 years ago

Running a startup is not like having a job or being a student, because it never stops.

I was fraternity president for a while. I distinctly remember being surprised by this "feature" of my job. Especially when I am awoken at 3AM with news that a (fully sober) member had driven his truck into the lake across the street.

This job was the best experience I had prior to running a startup, and I'd never do it again.

marcofloriano• 17 years ago

#13 My advice is generally pessimistic. Assume you won't get money, and if someone does offer you any, assume you'll never get any more.

I´m a business wannabe from Brazil and i just laugh when i read that one. Here we dont have ANY chances of getting money from VCs so when we start something new, specially with technology, we never expect to get money. Ramen profit system is not an option at poor countries, it´s the law.

c00p3r2• 17 years ago

That's it. Think about self-developing as a startup. This should be one's first startup - build your own self (yes, go toward unknown, launch fast, evolve, iterate, grow).

lloydarmbrust3• 17 years ago

I've been unconsciously practicing number #13 since the beginning of our start-up. Every time I close a deal I'm thinking, "it's not over until we start getting paid from these guys."

That attitude has served me well, I mean, I've had groups back out on us after they signed an agreement. What are we going to do? Lawyers cost to much and who wants to work with someone who doesn't want to work with us? Our customers are our partners and we love them--but if the feeling's not mutual I'd rather cut it off.

It's funny, I'm so optimistic about our success--I'm an entrepreneur after all--but I'm always waiting for the other shoe to drop when closing a new customer.

BTW: I should mention that our customers are newspapers, who are notorious for taking a long time to make bad decisions . . . so when we close someone, it's time to break out the scotch.

yason• 17 years ago

That just shows you appreciate your own worth and time. Some partners and customers carry negative worth. It's important to get rid of them, or not start anything with them in the first place.

You seem to recognize that you always have a position of your own: you don't merely have to take just about anything that happens to come in as you know you have better things to do as long as there isn't anything in it for you.

Andys• 17 years ago

Absolutely: I don't tell family about, or celebrate, a new deal until the money is actually in the bank.

JoeAltmaier6• 17 years ago

We counted the times our Founder announced "We're funded!" - total of 21 in 2 years. We never got ANY money.

coffeemug• 17 years ago

One theme in this essay is that Paul keeps drilling these concepts into founders, and almost every time the founders don't believe him. Paul then reaches the conclusion that it's probably because the founders are too optimistic. I think this bit is wrong.

It's not that we're too optimistic, it's that the process is so subtle that the English language is too coarse to describe it. For example, what exactly does it mean when someone says 95% of the VCs are incompetent? How exactly are they incompetent? To what degree and in what ways? What exactly do they do that makes them appear incompetent? If you've never talked to VCs before, reading that they're "incompetent" probably won't give you a good idea of what an average interaction with them is like.

It's sort of like describing what making love is like for the first time. Very eloquent people have written volumes on this, but it's far too subtle for a written or spoken language. Until you actually do it, you'll only have a very poor approximation in your mind of what it might be like, no matter how much you read. Startups are like that.

gcv• 17 years ago

I'd like to (slightly) challenge #8: it seems to me that Dropbox is a counterexample. The Dropbox guys took quite a long time and their first release was quite polished. Not perfect, certainly, but way, way ahead of just minimally functional.

snprbob86• 17 years ago

They were also their own target users. I'm sure they ate their own dog food quite a bit.

netsp2• 17 years ago

I think this is just semantics, the definition of 'launch' for this purpose can be pretty flexible.

breck2• 17 years ago

instead of "counterexample", use "exception to the rule".

JoeAltmaier6• 17 years ago

I'll disagree. DropBox is somewhat slick, but has embarrassing flaws. They have some way to go. So I guess they did it right!

pmjordan• 17 years ago

I think that's in no small part due to the problem Dropbox solves. Don't forget this problem has been "solved" about a gazillion times before, but the lack of polish made those "solutions" unusable in practice.

gbookman• 17 years ago

All the scares induced by seeing a new competitor pop up are forgotten weeks later. It always comes down to your own product and approach to the market.

This quote and the other comments about overestimating your competition really stood out to me. It's true that as a Founder, your own ability to execute and find what customers want is what matters.

JoeAltmaier6• 17 years ago

Remember its a survivor that said that. The ones that got squashed dead by competition aren't in the conversation.

lloydarmbrust3• 17 years ago

Very timely post for me as I started up earlier this year--amazing how many of these things I've already learned the hard way.

#1 is aptly chosen. I've always heard that picking the wrong business partner is worse than picking the wrong spouse and I have to agree. Some days I spend more time talking with my co-founder than I do my wife, and right now he is currently six states away.

But I wanted to add that #5 also plays a role here. I vividly remember the first time my co-founder and I had a disagreement: we were both pissed and thought the other was pretty stupid. Some things were said and I got offended but we were both able to take a step back and remove our emotion. I told myself, "this is how start-ups die." Once we both removed our emotion from the situation we were able to address the problem and ultimately make the product better. We needed to be persistent not only in our work, but also in our relationship.

Ever since that time we've decided that while we may at times offend each other (it is a natural reaction), we just need to get over it, and quickly. Now we can say things like, "you're doing this wrong" or "that looks ugly" or "we need to completely rethink this" and no one wants to take their toys and go home. By removing emotion we can more direct, more efficient. And our product is better and we have more clients because of it.

peripitea• 17 years ago

I would love to hear how other founders have worked their immigration issues out. That's probably the biggest thing from stopping me right now -- all of my potential co-founders are American but I'm Canadian without a green card.

b3eck• 17 years ago

The reason not to put your all your eggs in one basket is not the usual one, which applies even when you know which basket is best.

The last paragraph of 7 has an extra 'your' (but otherwise you're not repeating yourself ;-)

10ren2• 17 years ago

> [Over-engineering is] more like telling a lie that you then have to remember so you don't contradict it.

Meaning that you have to keep justifying that extra bit of complexity, by thinking in terms of it - and therefore making it "true", even if it's not appropriate? Like a theory you have committed to ahead of the facts?

Reminds me of YAGNI and "do the simplest thing that could possibly work" - except applied to solving a real-world problem, instead of a pre-specified technical problem. I would like to add that doing this also increases iteration speed - that is, the speed of learning and adaptation.

http://c2.com/xp/YouArentGonnaNeedIt.html - http://c2.com/xp/DoTheSimplestThingThatCouldPossiblyWork.htm...

known• 17 years ago

"The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man." --George Bernard Shaw

JLaramie• 17 years ago

Such a great presentation from Paul. I particularly like the piece on competitors, not worrying about them, and believing in your approach to the market and product. Go get em!

mmt2• 17 years ago

#14 strikes me as the most startling. It's not that I hadn't guessed VC cluelessness, despite never having talked to them myself.

Rather, it's that so much pretense has been acceptable for so long. If technology knowledge isn't necessary to make successful technology investments, why do the asset managers put up with the charade?

Is it all just an effect of VC rewards being too loosely coupled with results?

(#15 seems to me to follow as a matter of course, and is, arguably, the other side to the same coin)

dualogy• 17 years ago

If it so happens that their primary concern is financial developments, "market trends" etc., is that really news to anyone? I mean I'm a developer myself but I acknowledge that if they don't have as much of a clue as we would like them to have, maybe it's because the market(s) reward their other qualities and it Just Doesn't Matter (or make such a big difference to their returns). (The fact is that not everything that matters to us personally matters on other scales just as much.)

conskeptical• 17 years ago

Mostly, I like this article. But... :

"This is the same phenomenon you see with defense contractors or fashion brands. The dumber the customers, the more effort you expend on the process of selling things to them rather than making the things you sell."

At first I thought this was funny and smart... but now I think it's rather glib. "Fashion brands" is almost by definition entirely a marketing exercise... tautology is a pretty boring type of argument. Now... the industry in wearable items is huge and not entirely oriented around marketing at the expense of value...

Defence contracting... I think it's a lot more complicated than dumb customers. For one, there are only a few customers... typically governments. So in a market with a low ratio of buyers to sellers, clearly you have to invest a lot in getting attention. And given the nature of contracts, once you have their attention (and their contract), the profit motive is then to satisfy the contract as close to the line as possible... that is... to skimp and make your product as crap as you can get away with.

Witty insights should really have some grounding in reality, and point the way to other interesting thoughts. This just seems to be a collective geek snigger at the aggressive and the fashionable.

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