Microsoft Teams outage causes connection issues, message delays

That page indicates that "Teams (Consumer)" is having an issue, but my enterprise version is also fubar'd. Messages are coming through, but with a 30 minute delay. A person's status is not realtime.

Weirdly, I am unable to hide an entire conversation, which is something I didn't think would require a round trip to the backend.

zamadatix• 2 years ago

The service health page of the 365 admin center. Normal users won't have access to those though, best place for reliable updates in that case is the X account from the article.

pid-1• 2 years ago

I've found the 'Health > Dashboard' page on the admin portal to be the most reliable place to check for incidents: https://admin.microsoft.com/AdminPortal/Home?#/healthovervie...

Some users may experience multiple issues with their Microsoft Teams TM710344, Last updated: Jan 26, 2024, 6:00 PM GMT-3 Estimated start time: Jan 26, 2024, 12:37 PM GMT-3

User impact Users may experience multiple issues with their Microsoft Teams.

Title: Some users may experience multiple issues with their Microsoft Teams

User impact: Users may experience multiple issues with their Microsoft Teams.

More info: Affected scenarios include, but aren't limited to: - Users performing a cold boot may not able to log into teams and will see an "oops" page

- Users logging in or unlocking their devices after some time may see missing messages

- Users may fail to load messages in channels and chats

- Users are unable to view or download their media (images, videos, audio, call recordings, code snippets)

- Some messages may experience delays being sent

- Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online

- Users may be unable to load previous Copilot history, or new history is not written

- Bots may be unable to download attachments

- Sending and receiving read receipt notifications may be delayed

- Anonymous users may be unable to join meetings

- Teams connectors for Power Automate/Power Apps may experiencing errors

Current status: Our failover operation did not provide the immediate relief intended for end users in North and South America regions. However, we’re monitoring telemetry closely as we continue to optimize traffic patterns and apply configuration changes intended to reduce customer impact as quickly as possible. We understand the impact an issue like this can have on your organization, and we appreciate your partnership and patience as we work to remediate this issue.

Scope of impact: This issue can potentially impact any Microsoft Teams user in the scenarios outlined in the More info section.

Start time: Friday, January 26, 2024 at 11:55 AM GMT-3 .

Next update by: Friday, January 26, 2024 at 7:00 PM GMT-3

numbsafari• 2 years ago

You won’t see “CxO customer tee-times impacted” on that list…

BobaFloutist• 2 years ago

https://downdetector.com/status/teams/

jwnin3• 2 years ago

It is appalling that the M365 PG resists the transparency that Azure has - no login required to see status & publicly accessible post incident reports. The best they have is an unverified Xitter account.

Xiol32• 2 years ago

So nothing out of the ordinary, then.

a_vanderbilt• 2 years ago

No one noticing it is down because it usually isn't working anyways.

stagger872• 2 years ago

It's always interesting to hear others experiences. I've used Teams for 4+ years now with zero issues until this morning. I'm only mad in that I tried troubleshooting my PC and network connection for far too long before seeing this thread.

marcosdumay• 2 years ago

TBH, it worked better today than yesterday.

nerdjon2• 2 years ago

What I find most interesting about this is how long it took to see reporting on this issue, unlike what I remember the reporting on Slack being down 5 or 6 years ago that I could fairly reliably find somewhere that said it was down.

Has how we used these tools just changed? They are so janky in the first place that them being "down" is questionably different?

Just seems weird.

dangerboysteve• 2 years ago

I think it was because it was a widespread problem or did not appear that way. Teams for our company were mostly working.

hrunt• 2 years ago

I think it was because most people are used to Teams being an application with a poor experience, so a widespread degradation in service just looks like what people normally expect from Teams.

I know in the orgs that I work with, everyone today blamed any problems on Teams being a crappy application. No one thought twice about it being something more than that.

JohnFen2• 2 years ago

Personally, I just expect Teams to be janky. At least where I work, I don't think that a day goes by that it doesn't glitch out in one way or another.

Quot• 2 years ago

That's my experience too. This outage seemed like the same jank I see every day. It just took me longer to realize it's jankier than usual.

daemonologist• 2 years ago

Yeah, I noticed Teams messages being out of order (and being re-incorrectly-ordered multiple times) this morning and didn't think anything of it. I hadn't seen that particular bug before but it didn't stand out from the normal background jank.

Vigorosotuna96• 2 years ago

Spot on analysis. It's a broken product, most of the time, for me.

Khaine• 2 years ago

Teams is a pile of junk.

It crashes randomly. It cuts off text when you start typing. It is terrible.

logbiscuitswave2• 2 years ago

A million times this. Things seemed more broken than usual in Teams for me today like image attachments not working and such. I just figured it was Teams being Teams until someone informed me there was a service outage degrading things. That’s how low the bar is.

robertlagrant4• 2 years ago

People seem much harsher on Slack, for some reason. Sometimes being the better product just means people notice when it's broken.

FridgeSeal• 2 years ago

Is there a term for how people just kind of acclimatise to a broken, buggy tool, and don’t realise when it’s extra broken?

A sort of software Stockholm syndrome?

juujian• 2 years ago

When I see the Microsoft logo, I always lower my expectations accordingly.

thecosas2• 2 years ago

I think (in general) Slack has been more open to automations and integrations, so entire workflows rest on it.

Teams is catching up in this respect, but fewer people rely on it beyond day-to-day communication. Not that it's not important, but maybe just not as critical to things beyond person-to-person comms.

bastardoperator• 2 years ago

Teams is typically a free product with an MSFT EA.

myko3• 2 years ago

Teams is always pretty bad, I noticed slightly worse service/message duplication/call drops today.

If it weren't for MS being a monopoly I doubt we'd use it

portaouflop2• 2 years ago

How is MS a monopoly when it comes to workspace tools? Seems to me there are plenty of alternatives and I am lucky enough that I never had to use it at work.

rubicks• 2 years ago

My employer uses Teams and it is an extremely reliable productivity killer.

hhh• 2 years ago

I didn't even look at HN because our yammer page had a post within a few minutes with a description of the issue, an ETA for a fix, and a time for a next update.

I don't know if the speed of a technical status update is related to how much we pay to MS, but it definitely feels that way.

snowwrestler2• 2 years ago

This is because of the decline in use of Twitter. When a major platform went down, there was always a notable and reliable surge in tweets on that topic. Tech reporters had running searches that would surface such surges immediately.

Now tech folks are more dispersed across several social media platforms so it’s harder to see trends.

heywire• 2 years ago

We started seeing signs of issues Wednesday and Thursday with messages being out of order or disappearing and reappearing. Today has been much worse. Not even able to send images (though thankfully gifs still work lol).

Not sure if it is related, but in the same time period, Microsoft Family Safety has been flaky. My son will request more Xbox / PC time, I’ll get the notification, but inside the app there is no request to approve. Or I’ll get another notification hours later.

blitzd• 2 years ago

The MS Family stuff has all been broken through the app for me for the past 2-3 months - I get the notifications, get the buttons to approve, and click works, everything seems normal - but nothing ever happens on the Xbox end. I just gave up on it.

nyarlathotep_• 2 years ago

Explains my afternoon.

ParetoOptimal• 2 years ago

Wishful thinking:

May this outage be perpetual and signal the demise of the enshittification of messaging platforms like teams.

ArtemZ• 2 years ago

You still are going to have to use them at work, so be careful with your wishes.

HumblyTossed• 2 years ago

Teams is pretty janky anyway, but today sucked.

millzlane• 2 years ago

I honestly though this was all normal. Teams works great when it's working.

ilikeitdark• 2 years ago

I really, really, really dislike using Teams. Sometimes I think it's just a cruel joke that Microsoft is playing on us.

cmehdy• 2 years ago

It is the worst tool by far on any computer I've used in the past 30 years.

Regularly disconnects Microsoft's own headsets and saturates CPU until the headset is unplugged and re-plugged, good job selling your products together without testing them.

Can't use triple backticks in messages for blocks of code anymore, it never works.

Can't always use single backtick either, unreliable at best.

Pasting will give crazy formatting sometimes and blocks of code sometimes, you can't choose when. Will regularly trim CRLFs, leaving you to input everything manually.

"Inserting" code (instead of pasting it like a normal person) makes the TITLE they force you to input take most of the space, it's like they thought long and hard about how to obfuscate useful information at every turn.

Switching tabs and conversations take a noticeable time, even on a decent beast (12th gen i7, rtx 3070ti, 64gb ddr4). Doing anything is sluggish in that app.

When on a call with somebody sharing their screen, can't hide the stupid vertical bar with names of other people taking 20% of the real estate.

Can't share more than one screen discord-style so half the time colleagues will be quickly shown something, and then have to be reminded to share their own screen again.

Link embeds are slow to parse, office embeds offer more options but are slow to open either in-app or in browser.

Speaking of links, any "copy link" is uncertain for users: sometimes it's a crappy useless popover, sometimes it's a link you don't realize the other user will need permission for, and sometimes it has copied without really notifying you. Awesome.

New teams is basically old teams but now your computer has twice the software and shortcuts.

Testing your sound setup requires a painfully slow call with the crappiest Skype-inspired bot, the test feedback itself being less than 30% of the entire time wasted

And the sound is just noticeably worse than literally every other service (Facebook messenger, Google calls, slack, discord..)

Once teams is on a computer, some magical shortcut (you will only ever press by mistake while doing other things) will pop up a window trying to get it integrated further into your O.S.

Searching for messages is extremely painful, there's no robust history in that bar at the top and you'll find yourself searching multiple times over sometimes, especially as you can't preview much so you try to find that one message from 6 months ago over and over again with new searches.

Setting appointments can't tweak the exact timing the way outlook's calendar does (down to 5min increments if wanted).

Can't pin more than a few teams. Good job making the tab that your app is named after the one people want to avoid the most.

I could go on but I'm not working today and already have enough sadness incurred by that horrible piece of junk 5 days a week..

heyoni3• 2 years ago

I feel this way too. Something about Microsoft office products makes my skin crawl. I remember back when Teams didn’t have native notifications either, oh man was that painful!

password4321• 2 years ago

For like 2 days a while back I was able to schedule sending messages in Teams, is that a feature controlled by admins or something?

technick• 2 years ago

I got my first taste of teams about a month ago. I had to install it on my personal laptop for a job interview. After installation, my laptop started displaying notifications encouraging me to renew my monthly subscriptions to Microsoft Office and Xbox Game Pass, things I haven't had a subscription for in over a year. It automatically set itself to start up with the computer which isn't unexpected. However I disabled the startup and it still launches when Windows restarts. Only solution was to remove it. I don't know why people waste their time using teams, it's such a trash app written by a trash company.

manmal• 2 years ago

I don't know why people waste their time using teams

Because its use is mandated by workplaces, schools, and lots of other entities & communities. I rather hate Teams, but suddenly I’m finding myself spending half my days with it.

easton• 2 years ago

And those places use it because it’s free. You’re already paying for Exchange or Office, so Teams comes free. Nobody believes it’s the best product, but it’s 70% as good as Slack for free.

120bits• 2 years ago

I switched companies and I had to use teams. From my experience coming Slack, teams feels heavy app. The bootup is slow and overall it felt like its bloated app. I'm using M1Pro Mac.

What I don't like the most of the teams app is, the freaking code editor. If I paste code in teams, it feels hard to read, in Slack it looks much better. Also, I hate it when on teams having some serious chat about prod issue and some in the group post a random message and whole thing just goes side ways. Lack of threads is bad experience for me. I can go on..

waynesonfire2• 2 years ago

Nevermind bloated, the entire chat workflow experiance is awful.

peteradio2• 2 years ago

Look its not hard to disable the autostart you just got to interrupt on boot and get into the bios settings, from their boot a minimum os of your preference and mount onto the windows partition. Find the registry and kick up the 4d3d3d3.

tuwtuwtuwtuw2• 2 years ago

No, you would go into task manager and disable automatic startup, as you do with other applications.

Traubenfuchs• 2 years ago

I had to install it on my personal laptop for a job interview.

I could use the browser version for that.

prepend• 2 years ago

Teams is buggy and the native client is less buggy than the browser version.

Also, the browser version doesn’t have all the features of the native.

So if I’m in an interview, I want to make sure that as much as possible works. If I was just joining a conference call or something I would use the browser.

snowwrestler2• 2 years ago

For those who don’t know, you can use Teams entirely in a browser. I use Teams all day at work and have never installed the client application. I just load up teams.microsoft.com in Chrome. Works great.

JeremyNT• 2 years ago

I'd stop short of claiming it works "great," but it is indeed usable and I'd second this recommendation if you're forced to use Teams. The "app" is just electron anyway.

thecosas2• 2 years ago

Man, Microsoft is having a rough couple weeks given this too: https://arstechnica.com/security/2024/01/in-major-gaffe-hack...

ziml77• 2 years ago

I wouldn't have realized this issue if a coworker wasn't looking at my screen, seeing the messages they had sent 10 minutes prior just popping up. There was no way I could have known they were late because the timestamps in Teams were the time I received the messages instead of the time the messages were sent. On his end there was also nothing indicating that there was a delivery problem.

At the very least Microsoft could have given us some system-wide notification that there were problems...

Jedd3• 2 years ago

How would that work? You'd get an in-app message in 40 minutes saying there's a problem 40 minutes ago?

Anyway, this is what status pages are for: https://admin.microsoft.com/servicestatus (currently showing a whole lotta information about problems with Microsoft Teams).

winrid3• 2 years ago

Use message sent date for one, and check how late messages are arriving. If late, ping a status check endpoint.

cqqxo4zV46cp• 2 years ago

Status pages are nerd tools. Anyone that says otherwise is living in a bubble. Pretending momentarily that this is not true, you wouldn’t go to a status page if you thought that everything was fine. Not sure what is warranting such a kneejerk defence…

The implication is that the infra required to notify of an outage is lesser/different than what’s required to…run Teams. Publish it on DNS!

heyoni3• 2 years ago

That page was green for most of yesterday lol. I stopped checking around 2pm SIX hours after people were noticing problems.

peteradio2• 2 years ago

I think messages need to show sent time and received time. I had basically the opposite issue recently:

1:23 Coworker: Hello

1:24 Me: Hello

[20 minutes elapse]

1:44 Me: Did you need something?

[No notifications until leave for the day]

[Checks back hours later and the conversation appears as]

1:23 Coworker: Hello

1:24 Me: Hello

1:25 Coworker: Could you herp the derp?

1:30 Coworker: Nm got Mo to herp the derp.

1:44 Me: Did you need something?

1:45 Coworker: Nah I'm good.

willj• 2 years ago

That makes me think of this: https://nohello.net/en/

m348e912• 2 years ago

I am sheepishly going to chime in and say I recognize many of ms teams shortcomings but I actually cringe when I have to join meetings on zoom or god forbid, webex. Joining meetings in teams and sharing screen works decently well for me and I do it enough that I am fairly satisfied with it.

Could it be lighter weight? Yeah for sure. But I am definitely not running into the same issues that some people are seeing on this thread.

What I have recognized is that if you don't have teams installed and have to join a teams meeting via your browser, it might work like 10% of the time.

winrid3• 2 years ago

I will say that WebEx has worked every time I've used it.

virusduck• 2 years ago

I think they’ve improved since 2021, but back then when someone sent me a webex invitation I’d feel secondhand embarrassment for them. It was BY FAR the worst of the videoconferencing platforms despite having a huge head start.

foobarian• 2 years ago

I think teams is fine for meetings, but I shudder in cold sweat at the thought of using it for chat as well (instead of Slack).

jwnin3• 2 years ago

The new (non-electron) Teams 2.0 is lighter weight and subjectively feels more responsive, fwiw.

heyoni3• 2 years ago

Is that some sort of beta application or is everyone using that by default? Mine on macOS says classic Microsoft teams.

antifa2• 2 years ago

The only difference I've noticed is that I no longer get notifications that meetings have started, and also no longer have the ability to check if a meeting has started.

winrid3• 2 years ago

The client still has references to AngularJS in the source (as of last month anyway)...

0xcde4c3db• 2 years ago

I've been using Teams for a few years, at a small company with (in my admittedly parochial opinion) an uncommonly competent and diligent IT department, and it still vexes me. I've seen intermittent stuff along similar lines as this "outage" for as long as I've been using it, but the severity is normally such that it's just the tiniest bit of friction, easily overcome by our team's trust that we're not using it as an excuse to be unresponsive. Usually it works fine. Often enough that it's annoying, presence or meeting status refuses to update until I poke the UI hard enough, with "enough" seemingly varying with the phase of the moon. I sometimes watch the little circle in the corner of my icon wondering: is it enough to unlock my Windows desktop? To hover over the Teams window at all? To hover over something that forces it to redraw? To click the window and give it input focus? To reboot my DSL modem? Do the developers of the client (or the Azure message bus backend, or whatever alchemy they're doing over in Redmond) even know the answer?

jwnin3• 2 years ago

It's inexplicable that a critical service such as Teams goes down in multiple geographies simultaneously - unless the root cause is an attacker who knew exactly where to push.

Eddy_Viscosity22• 2 years ago

Teams is garbage in lots of other ways too. Recently, when I end a teams meeting from the browser (in chrome), it will keep a zombie process going that will hit 100% CPU. Luckily my laptop reminds me of this after a few minutes because the fans go to turbojet mode. Closing chrome doesn't kill it. And it's not enough to kill chrome in the task manager, because it will reappear when I start chrome again. I have to force stop it in the chrome task manager first.

ianschmitz• 2 years ago

Crazy! How can a browser tab launch another process? My understanding was each tab was its own singular process?

Eddy_Viscosity22• 2 years ago

The tab that was running the teams meeting became the zombie process, and it persisted even if you closed the tab.

dartf• 2 years ago

Every time my wife uses teams on 2.4GHz wifi our home network goes down. Works fine on 5GHz. Of course there is already a thread about this from 2020: https://techcommunity.microsoft.com/t5/microsoft-teams/micro...

earthscienceman• 2 years ago

Huh. Here I thought I'd totally lost my mind because every time I open teams on my phone it takes down my cellular connection. As in I can't use teams on my phone because it instant disconnects me from the Visible network. I thought I was losing my mind until I found other people with the problem.

antifa2• 2 years ago

I've been using msteams against my will for years now. Everytime I experience a brand new bug I've not seen before, and would have expected to have seen it regularly if it were not a new bug, there are people complaining about from 2020.

bitfilped• 2 years ago

This "outage state" just sounds like the normal daily usage experience when it comes to teams.

ecf• 2 years ago

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Microsoft Teams outage causes connection issues, message delays

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