Show HN: Talk to Users – Get point-and-click feedback from your users

by zefi • 12 years ago

43 29 12 years ago

cr3ative• 12 years ago

Heh - I used it to submit a bug! It looks like your body font is Open Sans, but that's not a default system font for me, and so it falls back to serif. You might want a webfont or to check the webfonts are loading correctly.

Nice system - it was a pleasure to submit a bug through it!

pea9• 12 years ago

Woo! Thanks, I just pushed a fix which should sort that out. Thanks for your feedback. Failed web fonts begone :)

pea9• 12 years ago

Hey guys, I'm one of the founders of TalkToUsers. If you've got any questions, just hit us up here or ping me at leo@kivo.com!

goorpyguy7• 12 years ago

You have a "debugger;" call in addToFirebase that's making my Firebug angry. I can't seem to make the script panel ignore this line, even with a conditional 1==0 breakpoint.

Would you be able to take the "debugger" calls out of the production code?

edit: After some more testing, in Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.

goorpyguy7• 12 years ago

In Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.

goorpyguy7• 12 years ago

After some more testing, in Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.

pea9• 12 years ago

Hi mate, sorry that was an error on my part. I've removed them and it should be good now. Cheers.

tpg• 12 years ago

This seems like a useful service, but I've been burned too many times to start using a service before I know what the pricing will look like. No pricing == no evaluation for me, as a general rule. General assurances that it'll be reasonable/flexible haven't panned out in the past.

pea9• 12 years ago

Thanks for this. We'll hash something out in the next couple of days. If you want me to follow up, ping me at leo@kivo.com and I'll reach out to you with some more definite info.

samteeeee• 12 years ago

The "I've finished" button didnt work for me, after I cancelled the addition of a comment. Using Chrome on Windows 7.

zefi2• 12 years ago

Thanks for the heads up. The button is only active after you've successfully added a comment - as we presume you haven't finished if you haven't made one. cheers!

treystout• 12 years ago

Very cool idea. Would be nice if there was some way to see a summary. Maybe it gets like a little mini-dashboard somewhere on the screen, and then I can click it to hide/show all notes, edit existing ones, or maybe even see all notes across pages on the domain.

zefi2• 12 years ago

Thanks for the comment. Did you have a chance to see how the dashboard of screenshots works at the moment? Is this what you're commenting on?

Urgo• 12 years ago

About to launch some new features on my site (Social Blade) and was going to open it up to allow some of our power users to beta test it this weekend. Looks like your tool may help them report bugs so giving it a shot. Thanks :)

pea9• 12 years ago

Awesome! I've pinged you an email, so reach out whenever if I can help in any way.

rudolf0• 12 years ago

Looks quite cool and useful. I think a simple and clear demo page (for unregistered users) link near the top would also be nice, to see exactly what interface users are getting.

edit: And 2 seconds after posting that, I just realized you can click the bottom right to achieve that. I'm not sure if that's a UI flaw or me just being blind/too busy with work. I scrolled down pretty quickly and the white-background-on-white-background caused my eyes to glaze over it, I think. Maybe a slight background tint for the box would make it stand out a bit more.

pea9• 12 years ago

Hey,

Yeah I'm going to make some changes to make it more visible (I agree white on white isn't immediately obvious :) ). Thanks for your feedback.

Kiro3• 12 years ago

Very nice. How does the screenshot thing work?

Kiro3• 12 years ago

Nice! How does the screenshot thing work?

Kiro3• 12 years ago

Nice! How does the screenshot thing work?

goorpyguy7• 12 years ago

I was digging looking for this too, and as far as I can tell it leverages html2canvas.js: https://github.com/niklasvh/html2canvas/releases

pea9• 12 years ago

Yup we use html2canvas with some CORS busting stuff for cross-site images for screenshotting. If you've got any more questions re our tech, reach out to me at leo@kivo.com and I'll answer them!

iqonik• 12 years ago

Sorry but this needs touch support, right now it displays well on my iPhone but I cannot 'click' anything. Once you support mobile I will use it in my projects to see how it goes.

pea9• 12 years ago

Hey, I completely agree that support for mobile is currently lack-lustre. We will a) try and make this more evident on the home page, and b) disable on mobile for the timebeing if the experience is below par. Tomorrow we're going to start hacking something together to make it better.

Would love to hear your input, so feel free to ping me on leo@kivo.com.

sdrothrock• 12 years ago

Do you have example screenshots? How are user comments displayed on it? It seems like it might be difficult to see what users are talking about/frustrating for them to make it so that the text box doesn't cover what they want to describe.

pea9• 12 years ago

This is a really good point -- thanks. A few people have mentioned this. We're working on a demo dashboard so you can see what it looks like. Cheers for your feedback.

Show HN: Talk to Users – Get point-and-click feedback from your users

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