Apple’s Official Technician Guide Leaked for the iPhone 4, iPhone 4S

http://cydiaism.com/download-leaked-apples-official-technician-guide-for-the-iphone-4-iphone-4s/

by cydiaism • 13 years ago

101 54 13 years ago

misnome• 13 years ago

This doesn't exactly seem useful. I was expecting a guide to repairing/identifying issues. The one problem I had on my old iPhone 4 - the Home button not responding (a problem a lot of people seem to have), the end of the flow was "Determine if the issue is caused by accidental damage.", and mostly consisted of instructions on wiping the phone.

I'm assuming this is a store "Genius" guide, and not for actual technicians.

mbreedlove• 13 years ago

If your're curious about the power button on your old iPhone, here is an image of the flex cable: http://phonedoctors.com/wp-content/uploads/IMG_5133.jpg

The top left piece is what is pressed by the external power button. The small black dot is raised, and wears down over time, eventually failing to make contact with the external button. The cable just needs to be replaced and can be found online for ~$5.

Evbn• 13 years ago

Welcome to the assembly-line disposable products world.

jodrellblank• 13 years ago

Just like the previous complex organic disposable system world.

The bit in the middle where we make things out of a few dozen pieces of human sized metal is the aberration.

cydiaism2• 13 years ago

There are also some Apple's video tutorials leaked by Sonny Dickson for iPhone 4 Repair; http://cydiaism.com/watch-leaked-official-iphone-4-repair-vi...

dereg• 13 years ago

The home button problem is fairly common and it is usually due to gunk/corrosion hampering the underlying connections.

There's an easy, tool-free fix: Liberally spray the home button with some Deoxit [which can be found at a RadioShack or on Amazon]. Then press the home button several times to ensure that the solution fully saturates the underlying connection. Wipe off the excess and let your phone sit for a while. Your home button should work wonderfully after that.

wr1472• 13 years ago

My 2 week old iPhone 5 had the same problem - home button never worked properly from day one. As this was my first Apple purchase it took me that long to validate that this wasn't normal behaviour after comparing with other iPhone 5s. At the Apple store they just replaced it without any questions.

LinaLauneBaer• 13 years ago

A little bit OT but if you have an iPad you can enable additional gestures in the settings. This allows you to switch from one app to another app by swiping with four fingers across the screen and it allows you to go back to the home screen by pinching five fingers together. This allows you to still use the iPad even with a broken home button.

jesseendahl• 13 years ago

FYI, the Apple Store Geniuses are actual technicians and do most repairs in-store.

samstave• 13 years ago

I have yet to meet one worthy of the moniker.

wilhil• 13 years ago

Never! I have had 2 problems with my Ipad, 3 with Iphone - 3 times they just couldn't help and rang someone else for advice and on the other 2 times, they just replaced the device on the spot. (backlight flickering Ipad and I can't remember what was wrong now with Iphone, but IMHO, easily repairable with the right parts).

scaphandre2• 13 years ago

I had also have a slightly unresponsive home button, on an iPhone 4.

Try running the Apple Calc app, then hold the power button until the 'slide to power off' prompt appears and then let go and hold the home button gently until the calculator app force-closes.

A previous reddit thread advised that procedure, apparently to trigger some 'recalibration'. It's possible it's placebo effect, but it appears to have slightly helped for my home button. http://www.redmondpie.com/how-to-recalibrate-iphone-home-but...

WalterBright• 13 years ago

I can attest that using denatured alcohol, which I use for cleaning lenses and scanners, will destroy your ipod.

mikeash2• 13 years ago

It works even better if you do it while hanging upside down and while your spouse or significant other sacrifices a live chicken.

Seriously, it's a physical switch. There's no "calibration". "Recalibrate" a physical switch by doing some magic ritual in the Calculator app? If you believe that worked, I have some really high-quality HDMI and SATA cables you might be interested in purchasing, for very reasonable prices.

evan_• 13 years ago

I like the big metal jig with a pressure roller for pressing the battery into place (page 141). It's also interesting that they suggest using the calculator app for testing the screen, since it's wall-to-wall buttons.

bobbles• 13 years ago

I can't believe Apple still hasnt responded to this issue on the iPhone4S: https://discussions.apple.com/message/19619592#19619592

It's approaching 470,000 views and not one real response from them.

kmfrk• 13 years ago

Wow, you weren't kidding. September 2012 and still going strong.

darkchasma• 13 years ago

Does apple respond to questions in it's forums?

Samuel_Michon4• 13 years ago

From the forum main page:

"Join the conversation. Share tips and solutions with fellow Apple product users from all around the world."

So, no.

If you have an iPhone 4S and your WiFi doesn't work after a software update, DON'T follow the instructions in that discussion thread. There's some really bad advice in there, like putting your phone in an oven or a freezer. Instead, make a tethered backup, then contact Apple to get your phone repaired or replaced.

huhtenberg• 13 years ago

"Tim... is just not a product person"

- Steve Jobs

Samuel_Michon4• 13 years ago

The discussion forums were set up while Steve Jobs was iCEO but he's never commented there and he has never referred to it in a keynote.

Let's not pretend that since Tim Cook took the reigns Apple has suddenly become less communicative, that's poppycock. If anything, since Jobs' passing, the company has become more open towards its customers, its investors and the press.

See for instance the following press releases, they reveal a lot more than Jobs would have allowed:

http://www.apple.com/pr/library/2013/02/07Statement-by-Apple...

http://www.apple.com/letter-from-tim-cook-on-maps/

http://www.apple.com/pr/library/2012/10/29Apple-Announces-Ch...

http://www.apple.com/pr/library/2012/08/27Craig-Federighi-Ap...

http://www.apple.com/pr/library/2012/03/19Apple-Announces-Pl...

http://www.apple.com/pr/library/2012/02/13Fair-Labor-Associa...

halayli• 13 years ago

I had the same issue - went to Apple and got a new one without warranty.

cvursache• 13 years ago

Reading the document kind of felt like being a journalist with a piece of highly secret leaked government data in his hands.

mxms• 13 years ago

I've seen this problem many times, and I've always fixed it by plugging the device into iTunes and there's been a button that literally says "Enable WiFi on this device".

nickheer• 13 years ago

I'm not sure which issue you're referring to, but that checkbox is to enable WiFi syncing with iTunes.

sergiotapia• 13 years ago

>Users can download Leaked Apple’s Official Technician Guide for the iPhone 4, iPhone 4S before it disappears from the internet.

Yeah...no. Nothing ever dissapears from the internet. It's like taking piss out of a swimming pool.

pbhjpbhj• 13 years ago

That's what I thought; but then the links didn't work. Looks like one has to actually make an effort to track down where it's at. I'm sure it'll be on wikileaks or TPB or somesuch.

MJR2• 13 years ago

They were uploaded to Scribd, so if you're on a Mac you can choose the print option and then open it in Preview as a PDF or save it directly as a PDF right from the Scribd preview on the page. I had trouble using this method with Chrome, but Safari worked fine.

simonebrunozzi• 13 years ago

This is an amazing methaphor. :)

thomaslutz3• 13 years ago

Mirror anyone? Already down.

cydiaism2• 13 years ago

http://evasi0nblog.com/download-leaked-apples-official-techn...

thomaslutz3• 13 years ago

Downloadlink there does not work for me: AccessDeniedRequest has expired

MJR2• 13 years ago

They were uploaded to Scribd, so if you're on a Mac you can choose the print option and then open it in Preview as a PDF or save it directly as a PDF right from the Scribd preview on the page.

I had trouble using this method with Chrome, but Safari worked fine.

thomaslutz3• 13 years ago

Link to Scribd?

tzury• 13 years ago

This S3 is set with signed URLS. You should use the signed one to get them.

iPhone

http://s3.amazonaws.com/files.posterous.com/temp-2013-02-16/...

MacBook

http://s3.amazonaws.com/files.posterous.com/temp-2013-02-16/...

dsl• 13 years ago

This is a newer version of the guide that lacks the "Visual Mechanical Inspection Guide." (it was broken out into a separate document) Basically the step by step guide used to determine if something is the users fault or covered under warranty (i.e. are the moisture sensors tripped).

antsam• 13 years ago

"Make them buy a new iPhone."

filleokus• 13 years ago

Apple don't do any actual service on iPhones, iPads or iPods. They are replaced with a "replacement unit" which can be a brand new one of the production line (which is likley in the beginning of the product cycle) or a unit with a new battery and new consumer facing parts (casing, screen, buttons, etc). The old unit is then recycled, either for parts or materials.

So this is the actual guides for Apple Technicians, but they are not exactly so useful since all hardware related issues is always resolved by replacing the unit.

The Macbook Pro repair guide can be of some use though. But on the other hand, iFixit will probably give you the same or more information.

Apple’s Official Technician Guide Leaked for the iPhone 4, iPhone 4S

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