Apple Vision Pro users reporting cracked outer surfaces

https://old.reddit.com/r/VisionPro/comments/1axj5sp/comment/kror2jt/

by prawn • 2 years ago

134 94 2 years ago

old.reddit.com

saurik• 2 years ago

https://youtube.com/shorts/kuiwxZS4GJE

https://youtube.com/shorts/5Wsmz7sjOb4

krasin• 2 years ago

Thanks!

Also, same videos with the normal Youtube controls (s/shorts/v/):

https://youtube.com/v/kuiwxZS4GJE

https://youtube.com/v/5Wsmz7sjOb4

bombcar• 2 years ago

YOU CAN DO THIS?

Oh my goodness ….

asciii• 2 years ago

Looks like it might be the background iCloud updates which warms up the device…sometimes too warm

roland35• 2 years ago

From the reddit conversation it seems like people are attributing it to heat.

If that's the case I'm not surprised! The glass may look nice and help everyone see your creepy eyes but plastic is much more practical.

The ifixit article said the glass weighed 38 grams. The lighter it is, the more fragile it is...

sealeck• 2 years ago

You'd kind of expect the OS to shut the Vision Pro down before it got that hot though?

wannacboatmovie• 2 years ago

Apple has a storied history of making boneheaded mechanical engineering decisions in favor of making something pretty over functional. G4 Cube, Titanium Powerbook, and the iPhone that bent if you placed it in a pocket immediately come to mind.

userbinator• 2 years ago

Plastic Macbooks were known for developing cracks too.

stcredzero• 2 years ago

Weak hinges on the early Macbook Airs.

Also, saving money and time by epoxying the hinges into other Macbooks, instead of using fasteners.

NoPicklez• 2 years ago

I think Apple are perhaps just as guilty of this like many other major tech companies. It's not in any way just an Apple thing.

However, the devices that have followed have not succumb to as much boneheaded engineering.

It doesn't surprise me that they would use Glass as most mobile phones and watches are using a form of Glass that undergoes a greater amount of wear and tear than Vision Pro does.

There was a variety of Acer laptops where the plastic hinge guard would catch and snap off when closing the lid of the screen

A variety of HP laptops where the plastic around the screen would break apart due to the hinges being too strong for the glue that would eventually soften due to heat

A variety of HP laptops where you could undo the bottom plate and random screws would simply fall out

Samsung mobile phones used plastic screens before adopting Glass many years after the iPhone, displays would scratch like crazy

int_19h• 2 years ago

It is plastic, with glass buried underneath. That's why Apple calls it "laminated glass".

MegaDeKay• 2 years ago

From somebody with this problem: "UPDATE: apple is going to charge $300 for repair even though i have apple care. pretty ridiculous. big VP advocate, very excited for the future, but after this experience i can’t recommend anyone pull the trigger on such a delicate 1st gen. I would have no issue paying for the repair fee if i caused the damage, but this was not damage that i caused."

https://www.reddit.com/r/VisionPro/comments/1awr2di/comment/...

blashyrk• 2 years ago

That's just typical for Apple at this point. Wonder how that's even legal. Do consumer protection laws simply not exist anymore?

prawn• 2 years ago

I reckon it'd be typical of most companies, assuming at this point they haven't had widespread reports and info filtering down to individual stores that it's a known fault. If a given store has only seen this issue once to this point, they would assume it's a user accident.

Guess we'll see whether it's a fixed-for-free thing or takes a class action to get to that point.

kyriakos• 2 years ago

Good for them they didn't launch in EU yet

suddenclarity• 2 years ago

Consumer protection rarely covers carelessness or applied physical forces (dropping/hitting). The customer claims no such thing was involved but anyone working in customer support can tell you that customers lie all the time. So a random employee made a judgement call but that decision is not final. The customer should escalate it.

brailsafe• 2 years ago

I wonder if it'll be like the obviously insufficient design of Macbooks, such that there's so little space between the keyboard and screen that it would take an impractical level of caution to avoid inevitably eroding the coating on the screen.

gonzo41• 2 years ago

That split / fracture looks like the thing flexed when being put on and off. That happens with single piece sun glasses.

tetrisgm• 2 years ago

I respect them for shipping a prototype. Really. But it's also a $3500 device. It's really difficult to feel premium and delightful with a rough experience.

jerlam• 2 years ago

If it's heat related, the cracks would be reminiscent of Apple's iPhone 3G, which was also made of plastic and suffered regular heating cycles. I think I got two replaced under warranty due to various cracks showing up around the camera and buttons.

mliker• 2 years ago

That's 5 Reddit posts about the crack. Probably a batch of defects

nickthegreek• 2 years ago

Then Apple should just replace them instead of charging $300 IF you have Applecare.

metaphor• 2 years ago

To quote this article[1] mentioned in thread:

The crack appears to be a sudden shear in the nose bridge, which would be the weakest part of the glass mold. Those with the issue speaking to Apple Support have been told to pay the AppleCare deductible of $300 for a repair.
Without AppleCare a cover glass repair would cost $800.

Minimum "deductible" to the tune of several hundred dollars?! How is this obvious defect not covered in full by the device's basic 1-year limited warranty[2]?

If these claims are indeed true at face value, then I fully expect a massive class action lawsuit would be entirely in order.

[1] https://appleinsider.com/articles/24/02/22/reports-are-sprea...

[2] https://www.apple.com/legal/warranty/products/ios-warranty-d...

gjsman-10005• 2 years ago

Even more fun, AppleCare is $499 at checkout; and comes with a $299 service fee per incident.

Guess how much a cover glass repair costs without AppleCare? To cite yourself... $800.

You literally save... nothing. It's like insurance that pays out your own deductible dollar-for-dollar. Maybe you save $1, depending on where you ask. You really only save money on the second accidental crack. But not the third, because AppleCare only covers 2 accidents.

EchoChamberMan4• 2 years ago

Holy shit, what a scam.

snypher• 2 years ago

Ask me and you can save $2 :-) but can you imagine every pair that doesn't break while still having Applecare coverage - that $300-800 is just straight profit.

crazygringo3• 2 years ago

If these do indeed turn into a pattern Apple is usually extremely good about free replacements/repairs.

But it generally takes them a bit of time to confirm that it's actually a manufacturing or design defect rather than people who just dropped it on the floor, and then ensure they have non-defective parts available.

I've personally had one MacBook screen and two AirPods replaced completely for free because of manufacturing defects over the past ten years -- all of which were out of the warranty period.

gjsman-10005• 2 years ago

It’s very hit and miss. I had a pair of AirPods Pro which developed, in both ears, a very strange hardware issue. Almost like random high pitch shrieking noises blended with the audio; like the noise cancellation would go berserk.

Both failed Apple’s test in the store. There was a repair program for audio issues - but my pair was made supposedly 4 months after it was fixed, so I had to get a new set.

I also had a MacBook 2017 which clearly, obviously, developed the stage light backlight issue. Only to find out the repair program only covered 2016 models.

Thus, if I had a nickel for every time Apple had a repair program for the exact issue I was having, but only up to the model just before mine, I’d have two nickels. Which isn’t a lot, but it’s weird that it happened twice, right?

xzel• 2 years ago

Thats ironic to hear since every issue I've had with apple products over the last few years were only fixed due to class action lawsuits. Damn the Butterfly keyboards to hell.

albert180• 2 years ago

Yes they are extremely good with free replacements/repairs after getting sued with a class action. Such a great company

dkasper• 2 years ago

I will chime in and say I also had a MacBook Pro screen replaced for dead pixels, no questions asked, no charge.

Macha3• 2 years ago

In the EU, literally every AVP sold direct is so new that the burden of proof is on Apple to prove it's the consumer's fault and not a manufacturing defect, and otherwise repair/replace/refund free of charge. I'm amazed their premium warranty is not even meeting their legal obligation.

Same for non-direct purchases, but for non-direct it's the retailer's problem.

(Well, actually, they were pretty slow to comply with faulty charging cables and home buttons on a iPod Touch a decade ago too)

morcheeba• 2 years ago

The AVP isn't sold in the EU yet.

tjpnz• 2 years ago

In New Zealand we've got the Consumer Guarantees Act which expressly covers goods which "break too easily"[0]. Are you telling me that in the US your only option is legal action?

0: https://www.consumerprotection.govt.nz/general-help/consumer...

mvdtnz• 2 years ago

And Apple are famous for fighting customers despite their rights. Try searching /r/newzealand for "Apple disputes tribunal", they're second only to PBTech for their poor behaviour in this country. The Australian consumer rights regulator has slapped them with fines several times but as usual our ComCom is asleep at the wheel.

wilg• 2 years ago

Christ you guys, it's been like 12 hours since this was reported. You literally do not need to flip out yet.

bastard_op• 2 years ago

I'd be curious if these folks live in cold areas... Cold outside, (very) hot inside, expansion/contraction happens.

The sad part is Apple's paranoia of (bad) reviews getting out ahead of time probably kept them from any real-world testing to see what actually happens, much unlike the glassholes walking down the street in them, driving around, or worse. Imagine what happens when the folks are trying to figure out how to make pr0n with it.

Now the real beta testing begins!

m3kw9• 2 years ago

The fun of a first gen device

tiahura• 2 years ago

People mock Zuck for flushing Meta’s billions, when is Cook going to get the same treatment?

cocacola1• 2 years ago

Cook’s got more goodwill than Zuck.

gherkinnn• 2 years ago

Zuck is incapable of drinking water without coming off as weird. It is easy not to like him.

More constructively, Meta exclusively mines our attention and their pivot to the metaverse has been a joke. At least Cook has the decency to sell me wireless headphones that work in between ruining Safari and cracking ski goggles nobody is interested in.

EchoChamberMan4• 2 years ago

Some people literally love Apple- it's kinda scary they love a company.

nozzlegear• 2 years ago

it's kinda scary they love a company.

Why?

paxys• 2 years ago

Meta is a company. Apple is a religion.

lancesells• 2 years ago

Not related to said billions but: https://www.theverge.com/2024/2/23/24080856/instagram-facebo...

2-718-281-8282• 2 years ago

plastic casing is not yet a solved problem it seems

65• 2 years ago

Plastic is not a bad material and has practical use cases, mostly for weight. I have a pair of $700 Focal Bathys headphones that have a plastic housing. The housing is plastic not because Focal wanted to cheap out on materials. I'm sure they could use aluminum if they wanted. It's plastic because plastic is much lighter than metal while still being rigid.

Apple's aversion to plastic for products where weight is a major factor shows their insistence on "luxury feeling" devices that make too many trade offs for practicality. Should an iPhone be plastic? No, because a metal housing doesn't affect the user experience as much via weight gain. But headphones and particularly VR goggles should be plastic since it causes significant weight reduction.

Also: plastic in headphone housing is pretty industry standard. My Sennheiser HD 600s, made of plastic, are built better than my Audeze LCD 2s, made with wood and metal. My Airpods Max have this delicate knit headband, just waiting to be torn, just so Apple could use their precious aluminum housing.

2-718-281-8282• 2 years ago

i'm aware of that. my comment was cynical as i'm fed up with overpriced premium products (especially from apple) failing to deliver. (angry side glance at my air pods pro 2)

edandersen• 2 years ago

You're wearing it wrong.

2OEH8eoCRo0• 2 years ago

How long until people start putting cases on these like with phones?

masto• 2 years ago

I rushed to buy AppleCare just in case this happens to mine, so.. working as designed?

But seriously, I hope that there will be a repair program for this issue. Right now it's hard for me to be upset at Apple since there are inevitably things you only discover when you have shipped a sufficient number of devices into the real world. They're a big ship to steer, and it's been 2 days since this was first reported. They can't not be aware of it now that it's in the news, but even if they make zero effort to push back or stall, it's going to take a little while just to formulate a response, get all the signoffs, and implement it.

Best case, we'll see a repair program shortly and it will be zero trouble to exchange it for free if this happens. Worst case, it'll be another situation that is only resolved after years of complaints and a class action lawsuit. But I can't in fairness, even wearing my "Apple only cares about money" hat, reasonably argue that are delinquent for not doing that all in under 48 hours.

thewileyone• 2 years ago

It's not a defect, it's the Apple Crack feature. Wait till you see the next version.

Apple Vision Pro users reporting cracked outer surfaces

Related Stories