Why should you trust ProtonMail?

https://protonmail.com/blog/is-protonmail-trustworthy/

by Santosh83 • 7 years ago

50 24 7 years ago

appleiigs4• 7 years ago

I run a marketplace website. Most (actually I think all) of my users who use protonmail are scammers trying to sell fake goods - therefore banned. I might even ban all with @protonmail.com.

daear• 7 years ago

Do you think that reflect poorly or well on ProtonMail's trustworthiness?

appleiigs4• 7 years ago

I'm thinking it doesn't matter if ProtonMail's technology is trustworthy if the users are using it for untrustworthy purposes. Tor browser technology might be fancy, but expect the end IPs to be blacklisted or recaptcha'd to death. If you use mailgun (instead of a more restrictive service like Postmark) expect your emails to go to the junk folder. ProtonMail may share the same fate.

pixelbath• 7 years ago

Maybe flag seller accounts with that mail so they're at a lower tolerance for abuse? Seems a bit overreaching to ban an entire email provider over some bad actors.

appleiigs4• 7 years ago

yeah that’s how we are doing it now. Flagged and then manual review. Often the same bad actors will just generate a new protonmail account... which leads us to browser fingerprinting

pewpewlasergun• 7 years ago

how about custom domains? are they more or less trustworthy than a gmail/hotmail/yahoo account?

appleiigs4• 7 years ago

On our website, custom domains are usually an employer domain and are rarely scammers.

CodesInChaos• 7 years ago

Protonmail is one of the few mailers that allow registration over Tor. I like that, because I value my privacy, but of course this also opens up abuse.

unnouinceput2• 7 years ago

Currently in process of moving away from yahoo mail (after 25+ years of using it) to proton. Highly recommend it.

KKPMW• 7 years ago

I am on the fence about moving over to ProtonMail since forever now. What are the reasons you highly recommend it?

thecleaner• 7 years ago

No parent comment. My reasons are 1) Custom domain if you're a paid member

2) Better and more responsive UI (better is subjective but you can feel that it loads much more quickly than GMail or Outlook)

3) e2e encryption is great if you use it for business, some businesses are skeptical of free public email services since the emails aren't really private.

unnouinceput2• 7 years ago

The fact that Yahoo got bought by Verizon was the last straw for me. Started with their BS move of getting rid of YM, best ever IMO.

w8vY7ER• 7 years ago

I've been using this with my own domain for several years now and have no complaints so far. Effective and reliable from my perspective. Satisfied customer looking forward to their next security-forward features and deeply grateful to have the correspondence most sensitive to me off gmail and similar!

olah_12• 7 years ago

In the ProtonMail Threat Model document[1], in the "What ProtonMail does not guard against" section, you should add "Dissenting Opinions".

I know of at least one case where a vocal right-wing personality had his account removed because he listed it as his contact.

I understand ProtonMail is a private company and can do what they want. So they should be honest about not being a safe place for dissenting opinions.

[1] https://protonmail.com/blog/protonmail-threat-model/

thiagomgd• 7 years ago

had his account removed because he listed it as his contact.

Do you have any link for that?

olah_12• 7 years ago

There used to be a list of deplatforming events that had the person, the platform, the date, and the alleged reason for deplatforming.

I have no idea where that is hosted now though.

pstuart• 7 years ago

Though experiment: what if the "dissenting opinion" is advocating for human trafficking, with a specialization for children to be sold as sex slaves? Or something equally awful.

Does the business have the right to refuse to service a customer that society should rightly condemn?

nbabitskiy• 7 years ago

I live in a city with population of about 15 million people, and for some time we had bakeries, claiming in print that they wouldn't serve f###### (anti-gay slur). Not sure if they're still around, but quite sure I don't like letting businesses discriminate whomever they'd like to.

StanislavPetrov• 7 years ago

A private business should have the right to refuse service for any reason they choose. I believe the point the original OP was trying to make is that a business should be transparent about its willingness to refuse service to those they find, "socially awful".

frittig• 7 years ago

Then the business could say that they don't serve people who advocate for illegal activity. If they also don't want to serve dinner people who advocate for legal activity, then they should be transparent about it

ianmf• 7 years ago

If you are willing to pay for protonmail.com, why not just use GSuite or O365 Business? The content of your emails are not used for marketing and you get more features/products for your money. My threat model is not disgruntle employees searching through my emails, or govt. out to get me.

RKearney2• 7 years ago

I just canceled my Visionary account and moved back to my grandfathered GSuite Free Tier. I missed the classification of promotional/social/updates that Google offered and the speed at which the service worked. Sure, I may have been able to create filters to do the same on ProtonMail, but I just couldn’t find the time. CloudFlare’s Warp VPN has also eliminated my need for ProtonVPN at this time.

I may re-evaluate ProtonMail if they ever introduce FIDO2 support. Despite how you may feel about Google, I do believe my account is safer with them than ProtonMail as my Google account cannot be logged into with the appropriate security key.

addmeaning• 7 years ago

Can you please elaborate on the setup with security key?

RKearney2• 7 years ago

It's Google's Advanced Protection Program.

https://landing.google.com/advancedprotection/

First only available to Google accounts, and then recently released to GSuite customers. They will encourage you to use their keys, but a YubiKey or other FIDO2 key works just as well. Once enabled, you can remove all other forms of recovery from your account (so no SMS, backup codes, TOTP codes, etc).

Why should you trust ProtonMail?

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