Depends on the software.
In this case, the companies that make and provide AI models that are increasingly used to interact with me on critical things (banks, public sector services) then yes.
Abso-fucking-lutely they should be regulated like crazy.
In fact I'm really surprised by the amount of people that are not worried by how many parts of their lives are being handed over to be managed by a probabilistic system that is controlled by a private company with next to zero oversight.
There must be a greater liability than "oops, you're right to push back"