It's definitely a use case that's pretty common. I've been in post-sales/tech support most of my career but it's a similar battle. Leads to a lot of waste of technical resource time. Though I think probably being able to point as much as possible to documentation is probably where I would start.
I remember when I was 10 years old at a computer camp during the summer at a local college. They had me set up my first email account with hotmail. They all asked us to lie about our age. I think even then they had restrictions that you had to be 13 years old.
But - that was over 25 years ago. The internet was a much different place.
My old employer used twilio extensively for allowing the employees of customers to do automated clockouts/clockins. They seemed like a dumpster fire of a company to work with but that they had telephony figured out made them hard to dislodge from the market.
My team is all over the world. Am I supposed to drive 4 hours to the nearest office to sit in a meeting room for a remote meeting?
I wondered about this too. My previous role (before the pandemic) I went into the office daily and almost everyone I met with/worked with was in other locations - even if they weren't remote themselves. There was almost no point for me to go to the office but I did anyway as that was the expectation.
Does this mean people need to move to where your team is supposed to be located? OR if you have an office nearby but none of your team is there that you still need to go to that office?
I interviewed for a role with at Amazon a pretty distributed remote team (didn't get it tho :\ ) so I wonder how this would work in practice? Just driving to an office to sit in remote meetings seems very silly and a waste of everyone's time.
It's certainly a different apple. Having been a Mac user for 30 years on and off It's definitely more organized than the Spindler era and less hopeless than the Amelio era.
Jobs II helped set the stage and Tim is a great execution guy.
I tend to agree with the parent post about the extreme rigidness though causing issues. My wife is an Occupational Therapist and in some states she can supervise showering and some states only nurses can. Some states she can initiate cases and some states she can't.
There are too many micro-specialties and not enough crossover. Imagine if once you were a frontend dev you would have to go back to school for 2 years full time to be legally allowed to do ui design of a button even though there is a lot of crossover and knowledge sharing between roles.
This definitely causes shortages and issues when the demand naturally rises and falls for various Healthcare disciplines.
I'm not saying formal education isn't important but there could be a much more fluid crossover between various allied health disciplines than their is currently.
Maybe more transition programs or seeing individual billing codes for Medicare attached to education modules