I'll post an example for the parent just in case they are honestly confused about use cases. Here is one that happened to me. I had an eSIM on my iPhone. My iPhone broke (screen became somewhat unusable, and the phone was stuck in a restarting loop). It was an older model phone so I checked the repair cost and thought I'd rather buy a new one.
Bought a new phone. Now, to transfer my eSIM from the old phone to the new phone, I needed the carrier to approve. But I was away from my home country and on roaming. So I tried to call them. They needed me to use a verification PIN they would send via SMS on the old phone, to verify the transfer to the new one. Impossible since the old phone is unusable.
Back in the day, I'd have just taken out the sim from the old phone and moved it to the new one. Easy peasy.
The only other option in this case now was to visit one of their stores thousands of miles away. Eventually just ended up doing that when I returned weeks later but during this time I could not access several services due to lack of access to my number plus 2 factor codes being sent there.
Moving a sim from phone to phone was seamless. Now the carrier needs to approve this swap. Even with two working phones sometimes it's a hassle and there will be delays while carriers decide to approve the move. There is a new feature that allows you to transfer eSIMs easily between phones but carriers seem to be holding onto their power in this regard and not every carrier will let their sims move so easily. This possibly requires regulators to step in and solve the issue - make it up to the user to move eSIMs. I would count on the EU to make this easier at some point.
On the plus side, eSIMs are nice to be able to signup and provision them through an app. Helps with travel and roaming. So there's that too.