AirBnB has 54% 1-star reviews on Trustpilot

https://www.trustpilot.com/review/www.airbnb.com

by icode • 11 years ago

38 8 11 years ago

fdemmer• 11 years ago

wtf trust is pilot good English no fake all

MichaelGG• 11 years ago

If this is real it'd be a pretty big scandal. A journalist could try setting up some accounts and seeing if the behaviour listed (editing reviews to be more positive) and so on are actually true.

OTOH I wouldn't be surprised to find that a lot of people DO have bad experiences, just because, well, a lot of people are just dumb. If AirBNB was wholesale editing reviews or revoking coupons you'd think that'd have attracted someone's attention by now.

Edit: It's also interesting because searching for AirBNB problems shows the opposite, where they side with guests that are bad, e.g.: http://www.airbnbhell.com/hosts-beware-mediation-say/ -- This is what I'd expect. Like Amazon, you can probably afford to piss off some suppliers if you maintain a stellar customer service reputation.

Really, what are hosts going to do? The hosts that aren't making a living off this will just leave or not, no big deal. The hosts that depend on AirBNB since they've gone and rented out properties specifically to do this (perhaps illegally) are just going to have to go out of their way to be nice about things since they don't have much recourse.

michalu• 11 years ago

It's interesting that most of the one star reviewer have only one review history on Trustpilot. Feels dodgy

I practically live in Airbnb around Europe for last 6 months and never had a bad experience, except once which was resolved + I was given $100 free credit.

comrade1• 11 years ago

We live in Europe and prefer using housetrip. It's based here and seems less dodgy/tacky and has what seems to be very close in number listings. I believe they were around before airbnb, although I'm not sure. I know I was using then before I heard about airbnb.

icebraining• 11 years ago

I'm also European, and I had never heard of them. On first impression, it looks like an AirBnB clone lacking in polish (eg. no hybrid list/map view; detected my language, but showed me prices in GBP, etc).

sauronlord• 11 years ago

I just left a review a little while ago after seeing this site.

I also just signed up because I became furious reading the other reviews and realizing that I've also been duped by AirBnb and needed to vent to explain my situation.

If a host does not show or completely misrepresents the place --- goood luck, you are in for a treat with AirBnb non-service.

A place I stayed at had no kitchen (it was demolished and being renovated, this was not mentioned in the listing).

I could go on and on....

vgeek• 11 years ago

I'm sure AirBnB has its faults, but Trustpilot/ResellerRatings are based on extorting businesses to moderate/respond to negative reviews.

_kerbal_• 11 years ago

You always have to consider that people who have bad experiences are much more likely to seek out a site like Trustpilot to vent. Obviously many people have also had great experiences using AirBnB. It will nevertheless be interesting to see how they respond to this publicity.

AirBnB has 54% 1-star reviews on Trustpilot

Related Stories