Ask HN: Any "FAQ as a service" services out there?

https://news.ycombinator.com/item?id=5215458

by nanch • 13 years ago

6 7 13 years ago

news.ycombinator.com

Hey there! I'd like to set up a fresh and new FAQ page for a product and I'm having a hard time finding something to function as a FAQ page, crisp, clean, and neat.

I'd like to keep the FAQ on my root domain, (www.mydomain.com/faq/) but it's not a deal-breaker.

I'd be willing to pay for a nice FAQ as a service if I could use my own domain (faq.mydomain.com).

I'm even considering hand-coding an HTML page but there's got to be better solutions.

I've taken a look at the q-and-a wordpress plugin, but I can't set the plugin to use the root page.

Any help or direction is appreciated.

dangrossman• 13 years ago

What you're looking for is called a "knowledge base" or "help desk", and there's a new SaaS for it almost every month. Here are a few for starters:

http://helpjuice.com/

http://www.desk.com/features/content-management

http://www.zendesk.com/product/key-features

https://www.zoho.com/support/knowledge-base.html

Most of the time it's integrated with a ticketing system, but there's no reason you have to use that part.

nanch2• 13 years ago

Thanks for the response dan, these are definitely in the genre of what I'm looking for.

hajrice• 13 years ago

Thanks for the question, nanch;

I noticed Dan Grossman posted a link to Helpjuice.com

I'm the founder of Helpjuice.com, if all you are looking for is ONLY a faq/knowledgebase, then I'd suggest you dive into Helpjuice.com deeper.

However, if you're also looking for ticketing, fb+twitter support, phone support and all that other good stuff, some of ou competitors might be a better fit.

nanch2• 13 years ago

Hey hajrice, thanks for clarifying. I really am just looking for a FAQ/KB. Helpjuice looks a lot like what I'm looking for - I like the focus on just KB.

Some feedback:

1) I went to sign up for a trial and noticed that there was no https on the submit form. Unfortunately that's a no-go since the password is transported via plaintext unless I'm misunderstanding something. This is the only real deal-breaker. 2) The price-point is a little high (not a deal-breaker), but I didn't really get a chance to test-drive the product because of the lack of https. 3) I'd like to keep branding on faq.mydomain.com

timjahn2• 13 years ago

Random observation:

You're "We're helping" counter currently shows 1,444,500 and counting. I clocked it increasing at approximately 16/second. That would mean it would hit 1,382,400 in a day. Which means it just started yesterday? Or does it just reset after 24 hrs or something?

devonbarrett• 13 years ago

Nosing around the live_help_counter function in site.js explained it.

$.get(url, function(data) { max_help_count = parseInt(data); help_count = max_help_count - 5000;

and the url it seems to point to is: http://helpjuice.com/live-help-counter

Ask HN: Any "FAQ as a service" services out there?

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