Ask HN: Have you had a good experience with ordering from Lenovo?

I've noticed over the past year that quite a few people around here prefer Lenovo laptops. I've been shopping around for something small and light, like the X230. (also looked at the MB Air) The X230 looks like a great machine at a great price, but I keep seeing posts in several different forums that claim ordering a computer directly from Lenovo (the only way to get a decent discount) is a nightmare and that the company takes forever to process and ship orders. I have also heard that if your system has a problem that you are pretty much on your own because their support is almost non-existent. Is anyone willing to share their opinion on Lenovo? Thanks.