The Story of BankSimple

http://www.carnegiemellontoday.com/article.asp?aid=977&page=0

by ssclafani • 16 years ago

48 20 16 years ago

corin_2• 16 years ago

Not often do I really care when a product/service is only availale in a country other than mine (UK), but with BankSimple I am genuinely gutted.

Desperately hope they find huge success and expand overseas.

Lewisham2• 16 years ago

...but why? Free checking/current accounts are par de course. You can use any cash machine/ATM you want. You can actually speak to a bank manager.

One of things things I miss in the US from the UK was a banking system that wasn't entirely set out to screw you. It wasn't your friend, but it didn't wish you as ill will as the national banks here.

semanticist• 16 years ago

As someone who has worked for a bank and has many contacts still at the 'front line' of UK retail banking, my experience is that the system is entirely set out to screw you, while simultaneously training its employees to believe the opposite.

So you have institutions staffed by people who honestly want to help you as much as they can, and a corporate regime that wants to fuck you as hard as it can.

I've no idea how that compares to American banks, but it's pretty screwed up.

gatsby• 16 years ago

I like their site: https://banksimple.com/

Simple design, easy navigation, and a nice overview of the important features. My favorite part of the site is at the bottom of the page: "The BankSimple Team." It's rare but refreshing to see people attach their names, bios, and pictures to banks and financial companies. I'm excited for their launch - these guys are clearly taking some steps in the right direction.

nir• 16 years ago

Isn't their site in current form basically an "About Us" page? I'd love a great banking UI as much as anyone and hope BankSimple will deliver, but so far all the hype around them is just that.

dusing• 16 years ago

There is getting to be too much hype about BankSimple and too little public launching...

gyardley• 16 years ago

When dealing with other people's money, it's worth taking the time to get it right.

As for hype, this is a college magazine doing a little boosterism for one of its graduates. Just like every other college magazine on the planet.

johnnygood• 16 years ago

I guess I don't see how BankSimple can be truly better. First, there are already no-branch banks like ING-Direct. Second, Credit Unions exist.

BankSimple seems to be a no-branch bank like ING-Direct. They're presenting themselves as being better. How are they different? Well, they're pushing the idea of no-fees, better customer service, and better mobile banking. In order to achieve that, they'll have to be more efficient or accept a lower profit margin. Banks have healthy margins so there is some room there, but there are other industries with higher margins.

The second piece is that there are already not-for-profit banks. They're called Credit Unions. They exist to give their customers (who are their owners) the best deal they can. In order to be better than credit unions, they'll have to be significantly more efficient rather than simply relying on lower margins.

Part of what makes me skeptical is that they aren't creating a bank. They're partnering with currently chartered banks. This is probably because it's very difficult to create a bank and there's a lot of regulation to deal with. However, this somewhat limits what they can do to give me a better deal than a bank (since they're just reselling the product of another bank). Now, banks vary in how good of a deal they give you so part of their product might simply be getting you a good account under their brand. But part of this means that BankSimple won't be doing what banks normally do with deposits. Banks normally lend it out or invest it. BankSimple will be parking it in another account. So, if they aren't charging fees, how will they make their money? Maybe they've found an account that will give them 1% interest and they'll pass on 0.5% interest to me. However, why shouldn't I just bypass them? If they're doing things like refunding ATM fees, covering overdraft fees, etc. will the interest difference cover that?

I'm not saying that it can't be done. They stress no-fees and earning more interest. If they aren't lending the money out themselves, that will be hard to do - especially considering that they're claiming the best customer service, best software, etc. Where are they making their money? Not off fees and they aren't lending it out, but rather relying on other banks.

I'd really love to see their business plan since I assume they've addressed these things. Maybe wholesale banking exists and offers them a lot more. Maybe credit unions are woefully inefficient. I'm excited for their launch, but I'm not unhappy with my credit union.

noodle• 16 years ago

iirc, this is how it works:

banksimple negotiated high rates in exchange for banksimple doing all of the overhead/grunt work. the partner bank ensures the money and will lend it out, just like a normal bank. banksimple is basically building a slick customer service and user interface business on top of an existing bank, not building a new bank.

they make money on the difference in what they're paying in interest and what they're getting, and kickback on the card usage.

X-Istence• 16 years ago

I would like to point out that ING Direct already has no fees, absolutely fantastic customer service, and a mobile banking app (iPhone, not sure about Android) for their checking/savings accounts as well as one for their ShareBuilder product (investing).

The way that BankSimple could differentiate themselves is by providing a very good API that I can use to get my account information, including transactions easily and securely as well as move money around to various other bank accounts. That is what I miss right now, I can set up recurring transfers but there is no way for me to programmatically say check if there is enough money or a direct deposit has been made correctly before transferring the money.

Maybe I'm alone in that, maybe I am not. Either way they have to offer something that ING Direct currently does not offer at a very competitive price (free) or it just won't be worth my time.

patio11• 16 years ago

I think the plan is decoupling "retail banking UX" from the multibillion dollar investment you'd need to implement a retail bank nationally in the US, and then testing whether innovation on UX alone provides value over the generic bank experience.

Personally, my experience suggests that many people care very little about receiving monetarily the best deal (and the exceptions make sucky customers).

stoney• 16 years ago

My bank in Australia, Commonwealth Bank, recently refurbished my local branch as a "flagship" branch, lots of TV advertising about how awesome the new experience is, etc. I thought nothing of it until the other day when I had to go to the bank. When I went in, someone greeted me about 5 seconds after I walked through the door, asked what I wanted, took me to the right counter and explained what I wanted to the person behind the counter (there was no queue - but that might have been good luck). I was completely blown away by the service. At the moment I don't think any deal from any bank would tempt me to switch.

So yes, I think UX innovation could add a lot of value to the generic bank experience.

meterplech• 16 years ago

Millions of people love using Mint.com, and they had a huge exit and it didn't even have any of the bank-ish features that BankSimple is offering. BankSimple revenue model could easily include the same types of things as Mint: Credit Card Offerings, Life Insurance plans, even car insurance. And, they even earn additional, perhaps lower margin, revenue from their banking features. Think of the banking money as the long term huge opportunity to disrupt banks, and the Mint type offering as the short term profit that will allow them to grow.

For the consumer, if they can offer some of the analytic capabilities of Mint combined with the ability to make cash withdrawals from ATMs, deposit checks from your phone, and even get (some) interest it's an incredible product. It can roll most of your online financial needs into one company with a dedication to customer service. Sure, they may provide slightly worse interest rate. But how many people actually know their exact interest rate right now? Compare that with the number that have been adversely affected by overdraft fees and who would appreciate real customer service.

I wish them the best of luck! I hope they become the Zappo's of banking

greatreorx• 16 years ago

Yes, I've never seen them admit to it, but I think lead gen has to be part of their business plan. Mint predicted (and got) about $30/user per year from lead gen. If banksimple can be the trusted first place people go to for financial advice and products (mortgage, retirement planning, etc), they should have no problem getting extra revenue on top of the usual bank checking and savings revenue that goes to their partner.

kjksf• 16 years ago

I'm excited about BankSimple.

Credit Unions have restrictions on who can become a member. Also, I used to be a member of a Credit Union bank through work and while their fees might have been lower, their web ui wasn't any better than, say, Wells Fargo's.

I also have ING Direct account because they have much better savings rates then Wells Fargo. However, again, their web ui leaves a lot to be desired.

If not anything else, currently a bank-like service can differentiate itself simply via a fast web site with a top-notch design. From the UI previews I've seen so far, BankSimple is doing the web UI much better than the banks I'm familiar with.

SkyMarshal2• 16 years ago

I get the impression from their website that they're basically making INGDirect.com + Mint.com, design for mobile from the start, and instead of a single bank, aggregate a bunch of them. There's probably some special sauce too they haven't elaborated on yet.

Interesting combination, hope it works, and that their business model has solutions to the obstacles you mentioned, especially the fee/cash flow stuff

SkyMarshal2• 16 years ago

Pertinent section about BankSimple, after the bio writeups for the three principals:

"As the months go on, Reich and Karkal research and refine their idea. They discover that starting a bank, charter and all, is a cumbersome process that could take three to four years and would plunge them into a world of regulation and compliance. They decide that their main goal is to improve customer experience, because, as Reich says, "Banks in America fundamentally make money by keeping customers confused. ... A confused customer is a profitable customer. We've joked that one of the greatest innovations in banking is ever-decreasing font size." They realize the best way to improve customer experience is as a technology company, and it's what they both do best. They're now developing the technology Reich believes is so lacking in current U.S. banks. This technology will be transparent to the average customer but will make their banking easy, hassle-free. Even the product's name will be easy-BankSimple.

BankSimple will be exclusively online. Customers will have one easy-to-access account and one card. They'll have free ATM access to the nation's largest network and free online bill payment. They'll have no overdraft fees, in fact, no hidden fees at all. They'll be able to deposit checks in such innovative ways as using pictures taken with their smartphones. They'll have real-time, useful data and the tools to clearly and easily manage their money.

In the consumer's eyes, BankSimple will function as a bank, but in reality it's purely the front-end experience. Reich and Karkal will work behind the scenes with chartered banks that hold FDIC-insured deposits and make loans. Their company's system will move funds as needed between checking, savings, and credit accounts to make life easy yet yield the most for the customer. The company will make its profits not from myriad fees, but by sharing lending and credit card profits with their partner banks."

The Story of BankSimple

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