HN user
I'm still seeing it on my end. Our currently-running EC2 instances are working fine, but the EC2 us-east-2 console webpage doesn't load, and an EC2 instance in us-east-2 I rebooted has yet to come back online.
Another factor: Many doctors and hospitals are rated according to patient satisfaction, with reimbursement rates from the government partially based on those satisfaction surveys. And in many cases, if patients have any pain whatsoever, they rate the doctors and hospitals poorly, and therefore the doctors and hospitals get a lower reimbursement rate from the federal government. So doctors and hospitals are incentivized to make patients have no pain whatsoever in recovery, in order to have higher reimbursement rates, even if it means addiction in the long run.
Source: Many doctors in my family who talk about their experiences.
As an Intercom customer, I just wish we had been proactively notified about the issue. I completely understand that deliverability problems will occur, especially when IP addresses are shared across all customers. I just want to know about the issues when they come up, which didn't happen in this case.
Granted, this could be a great opportunity for Intercom to roll out dedicated IPs and other options for customer to purchase add-ons to not be ensnared in these issues when they emerge.