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vb6lives

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We've had success with direct communication.

Tell your users to call or email of they have questions or problems. Then personally speak with them.

You will find loads of valuable things you can do for them or find significant pain points to address.

As for sorting signal and noise, you have to find generic solutions if possible. Example: if you have any kind of reports or tables etc you will have people asking you to add, remove, rearrange them. Users will get very upset that their "really important" field isn't available. And you could add this field but then the next person will come along. So give them some options to add, remove, rearrange fields so they can get what they need without coming to you first.

They have more than 5000 orders for this model of aircraft. Each one costs approx 120million. Which means there are approx $640 billion dollars on the line. It is imperative that Boeing keeps it's reputation and grounding flights would destroy it.

Someone will forget their laptop, or won't have wifi, or the power will die, or the link doesn't work or won't have the right pdf/doc reader, or will respond to that notification they just got distracting everyone with their clickity clack, etc.

Making the presenter bring everything needed to have a distraction free conversation is a feature, not a bug.

I've seen the same.

We were close to finalizing a sale for a huge company before some non-technical exec insisted on using Oracle for the backend. Then it became a huge sticking point. Our cto joked that he must be getting a kickback.