HN user
@alphacolin on twitter. Founder & CEO of http://customer.io
I like coffee.
colin [at] customer dot io
My guess is that notion mail is on the way to Soc 2 type 2. You start by getting type 1 and then get evaluated for 2 after a period of time.
I was surprised that our auditors wanted to re-do Soc 2 for our second product rather than just apply it to the company.
React native is a newer SDK for us and should be rapidly improving. I want to dig in here and see if we can fix this. Dropped you an email.
Hey Braden, I’m Colin, CEO at Customer.io. I’m glad you’re getting value out of our segmentation & automation!
Your use-case: enormous mailing list, but only a small % you consider valuable is one where our pricing actually ends up being competitive with monkey themed newsletter tools but you get way more.
Pricing is definitely as much art as science, and over ~$1000 a month we can consider what’s unique about your business in your plan and do something custom.
Aspirationally, we want renewing customer.io to feel like it’s your easiest decision every month. Feel free to email me —- colin [at] customer.io if you want to connect about your use of the product.
Hey, I’m Colin, CEO of Customer.io. We’ve always had a trial w/ our self-service experience. We deprioritized it (and unfortunately made it harder to find) as we built our sales experience. We’re working to make Customer.io a great tool for you to use on day one of your company, not something that gets added at Series B.
Looks like you decided not to raise money for Tier. The bootstrapper program gives you access to Customer.io for a year for free - https://customer.io/startup-program/bootstrapped/.
I hope you give it another look!
Nice work! We're really proud of how the warehouse sync feature we built at Customer.io turned out. We had to do it all from scratch though!
Good luck with the next steps for Pipebird.
There’s reason to be skeptical.
From a local Portland journalist covering the protests:
https://twitter.com/alex_zee/status/1302284883625046016?s=21
“ Not that I want to legitimize this @reason piece, but I have filmed copious moments of ppl throwing things at police/vandalizing bldgs/etc & have never been told I’m not allowed to film. I have never heard of the so-called “IPC.” The lack of sourcing in this story shows.”
https://twitter.com/alex_zee/status/1302295695194386432?s=21
“ Also, worth noting that this piece is by Nancy Rommelmann. Background:
https://www.portlandmercury.com/blogtown/2019/01/11/25469480... “
Customer.io (https://customer.io) | Remote (Globally) | Full Time
Customer.io helps web and mobile apps send emails, push notifications, and SMS through great APIs and an easy to use interface to deliver a great experience for users and customers.
We've been around since 2012, have a team of 61, and are profitable.
Currently Hiring:
- Mobile Engineer (Help us establish our mobile focused team!) : https://boards.greenhouse.io/customerio/jobs/2293143
- Engineering Managers: https://boards.greenhouse.io/customerio/jobs/2309147
( and the type of recruiter who would be reading hacker news - https://boards.greenhouse.io/customerio/jobs/2302287 )
We used to calculate gross margins as hosting & other services we paid for to deliver our service and got 85% gross margins.
We recently learned that’s not quite right and added in salaries for our support team and site reliability engineers and it’s 75% gross margin.
The definition absolutely matters and it would have been great if they stated an opinion.
Customer.io | Engineering roles | Remote | https://customer.io/careers/
We’re working to make Customer.io the default choice for any internet business to deliver great, automated customer experiences at scale. Customer.io is used by over 1200 businesses to create continuity after a person leaves a website or mobile app. Every message (receipts, win-backs, and on-boarding) across every channel (email, push, sms and more) can be managed and measured in Customer.io.
Front End: Ember.js https://boards.greenhouse.io/customerio/jobs/1698749
Back End: Golang https://boards.greenhouse.io/customerio/jobs/1608568
Site Reliability Engineer: Google Cloud https://boards.greenhouse.io/customerio/jobs/1605977
If you run a SaaS business this applies to you too especially when you start to reach any sort of scale. The wayfair case has only emboldened the states.
I stayed at this location last January - https://www.sonder.com/destinations/chicago/Handsome-2BR-nea...
It photographed really well which is why I stayed there, but the bedding was terrible. The worst of any Airbnb experience and it’s part of why I generally choose hotels for short stays now.
This rental had cheap pillows, linens that felt like sand paper, and the comforter was bare sandwiched between a large sheet. Towels were tiny and cheap motel quality. I was really disappointed. Hopefully their other locations are better than this one. I personally wouldn’t go back.
I filled in their after-stay survey and never heard a response.
Is the seller trying to trick people in to buying paper plates? Or is that just one of the ways people launder money using Amazon?
It's important to look at the company you're joining and how they are organized. Are they truly committed to building a distributed company? Where are the centers of gravity in the team? Have other people who are remote been promoted to management roles?
For our company of 30 people (I'm CEO), we're committed to being remote-first (we still have 5 people colocated at the HQ). However, the HQ is not our center of gravity. We've hired and promoted people who are not in or near HQ. They are Directors and VPs and the lead fully distributed teams. My goal is for us to provide more opportunity, give you more interesting work to do, and help you advance your career relative to other opportunities you might find where you are.
There's no way it's the same as being colocated in the bay area, but overall we think we can provide a more fulfilling life both inside and outside of work.
My guess is that the OPs email address soft-bounced 3 times and was added to Uber's suppression list within their sendgrid account (they are a sendgrid customer).
There's probably no way for Uber support to see what's happening in their sendgrid account and this was probably failing silently. Uber's app was attempting to send the password reset email, but your email was on the suppression list and delivery was stopped before it was attempted.
Hey there! Glad you found a solution you're happy with. If you didn't let us know about the bugs you experienced, would you mind sending me details - colin at customer.io ? I'd love for us to have the opportunity to fix them for the future.
The tracking lets us know that someone who applied came from Hacker News. Ultimately it's no big deal if you don't want us to know that. It just means we're in the dark about where good people come from.
Hi Hacker News, I'm Colin, CEO of http://Customer.io.
We're hiring for a few different roles:
Head of Product (Remote) http://grnh.se/crqpm0
Scaling Engineer (Remote) http://grnh.se/1ia7yk
Front End Engineer - Ember.js (Remote) http://grnh.se/2ckgoy
Account Exec for New Business (Portland) http://grnh.se/g7tqpw
About Customer.io
Customer.io is a messaging platform that helps companies communicate better with their users. Developers do a simple integration that allows marketers to send email messages based on what people do or don't do in a web or mobile app. Our customers include DigitalOcean, Shutterstock, Olark and over 580 others.
The company started in NYC in 2012 and moved headquarters to Portland, OR last August. We're a geographically distributed team of 13 people.
If any of the positions seem interesting, please apply through the site. If you have any questions, you can always reach out - colin at customer dot io.
Senior Scaling Engineer at Customer.io - Remote
We're looking for an experienced Engineer to help scale our service in order to stay ahead of our growth. You'll be joining our team of 11. We're a geo-distributed company, working across 5 different timezones.
You can be wherever you want to be.
We’re currently dealing with > 5 TB of event data stored in Riak and ESDB (our custom event storage system) as well 250 GB of customer data (and growing fast). Over 580 companies are currently relying on customer.io and we want the service to become more reliable for every customer as we continue to grow.
You’ll be responsible for:
* Removing points of failure * Scaling our existing technologies * Replacing technologies that won’t scale * Working on operational issues with the services * Building systems to monitor performance and up time of our services.
Check out the full job posting and apply here: http://grnh.se/uvjh5s
Exactly Gordon. 10 years ago the goal was to build a monolithic bloatware do-everything product. The future is to pick the best product for each function, and have them all play well together. Segment helps customers have great complementary options to Customer.io which is one of the reasons we encourage them to use it.
Really interesting analysis. Thanks for doing it!
I was just about to post that - but here's the wikipedia article: https://en.wikipedia.org/wiki/USS_Jimmy_Carter_(SSN-23)
Yay Watsi! I think this is a great extension to what you do.
For people who haven't tried the normal funding flow for Watsi - https://watsi.org/fund-treatments, directly funding someone's healthcare is an amazingly personal experience.
It literally costs you $10 to be part of changing someone's life and sometimes $100 to be the difference between them getting treatment or not. Making the donation recurring lowers the friction for someone to keep helping people if they had a good first experience.
Congratulations Segment team! As I've said to multiple folks, working with Customer.io through Segment removes "Integration risk"... the risk of spending a bunch of time integrating and then hating the service.
I'm thrilled for your progress and excited for what your team does in the future!
Related for this crowd, Xavier Niel, the founder and majority shareholder of Iliad is also a large portion of the capital behind Kima Ventures - http://kimaventures.com . They're our investor and have been a pleasure to work with.
Cool. You may want to test different VPN services in case that's it. I've been using vyprvpn and I'm quite happy with it, but there are probably a few others that would work well.
Hi! OP here. I'm in NYC. I tunneled to Washington D.C. and that seemed to do it. I figured I'd try a location as close as possible first.
Nice work gang! I love the idea of internal status pages as well since not everything that we generate alerts about necessarily affects customers.
I can't be the only one who likes using different businesses for different services? It's bad enough to use Google for email, calendar, docs. I wouldn't buy with / transfer my business domains to them.
http://gandi.net and http://dnsimple.com are both great options in this space.
We decided not to pursue subsequent rounds of funding beyond a seed. I'm also hearing about deals with quite cheap capital (high valuations, favorable terms) flowing to companies near us.
For SaaS it seems you can get deals with valuations at 10x revenue and YC Companies in SaaS are getting a premium even on that.
Cheap money can help you weather a storm and smooth over mistakes, but it also increases your risks as a business and reduces the "successful" outcomes you can have.
At the end of the day if your goal is to build a sustainable business, cheap money can't guarantee that.
Kudos to Campaign Monitor. This is an ambitious project in that it's an opinionated, reductionist approach to building newsletters. The UX shown in the video is awesome.