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So users of old software may be aware of various defects and have changed their behaviour to make it work for them. It's important to consider the human element when "fixing" legacy software.

The ruling only applies to workers who are being sent to appointments, rather than working from a fixed office. E.g. sales reps, care workers. From the article:

"Time spent travelling to and from first and last appointments by workers without a fixed office should be regarded as working time, the European Court of Justice has ruled."

This seems fair to me. I know people who are regularly leaving home at 5am to make their first appointment at 9am just so their employer can avoid paying them overtime.