We're using it in production, both their cloud-hosted offering and for our on-prem software products. Massive scale isn't really a requirement for us but the multi-model capabilities are a winner for our use cases - being able to mix graph and relational-style queries in the same query language.
A problem for us is the Enterprise licensing is implemented such that our on-prem customers would have to manually update a license string once a year, which is a PITA and why we have previously been using Community edition despite paying for Enterprise (mostly for the support contract).