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Ludi Inc. | Product Manager | REMOTE (US) | Full-time

The Product Manager will work alongside our leadership team to provide product leadership for our flagship DocTime Log® suite. This role will work directly with clients, client services, and sales to ensure new features and enhancements are well defined to meet Ludi’s customer needs.

Ludi has assembled a world-class team of engineers that will support and deliver the product roadmap developed by this role.

This is a unique opportunity to be a part of creating innovative products for our healthcare clients.

See full job description here: https://ludiinc.com/product-manager/

I don't think he had the correct buyer either. While medical professionals may be the user, for this type of service you need to be selling into hospitals or health systems. They have the incentive for their providers, collectively, to improve the quality of care.

I doubt UpToDate makes their bones off individual subscriptions. The real money to keep a company afloat is from b2b enterprise contracts.

In your example, that middle-person verifies that what you are purporting to sell, TSLA stock, is in fact TSLA stock. They provide value by way of quality assurance and recourse if fraud is involved.

How can I be sure what you're selling me is in fact what you say it is? And if it's not, what recourse do I have?

If I buy something directly from another person on Facebook Marketplace or Craigslist, I'm not going to pay full retail price, even if the item is unused, because I'm giving up any form of recourse if the item is defective that I would have received had I purchased directly from the manufacturer.

Ludi, Inc. | QA Coordinator | Remote (US Only) | Full-time | https://ludiinc.com/ Ludi’s DocTime Log product suite simplifies the way hospitals and health systems track, manage and audit payments to their physicians. The QA Coordinator will be a part of Ludi’s growing team and will lead all QA testing for Ludi’s product suite. We are looking for someone who is motivated, passionate about the industry, and can adapt quickly to be a part of our fun, fast-paced company.

We are looking for someone to come in and ‘own’ QA. We have a very complex application that manages the rules around how a hospital compensates their physicians. Fortunately our application is extremely stable and we’ve rarely had issues. This position’s objective is to implement QA processes to help us scale most effectively.

Apply here: https://ludiinc.com/careers/

Very cool. We are current HelpScout customers -- my biggest complaint with HelpScout is our inability to properly gate our knowledge base behind our application's authentication -- the only choices are private (must have HelpScout account to access) or public URL.

I could see this being a viable alternative, but it appears to be missing a key feature for us, analytics. As an B2B SaaS app, we have support SLAs that mandate specific response times. HelpScout makes it easy for us to report response times. We can also tag support themes to help focus product development; being able to see metrics around theme frequency is very important.

Analytics also tell us which Knowledge Base articles are most popular as well as phrases users search so we can be sure we surface the correct article.

There are several companies that aggregate this data -- the industry term is "Cost Transparency". Amino, Castlight, Healthcare Bluebook, Change Healthcare, Vitals are all players in Cost Transparency.

I bet if you logged into your health insurance portal you'd find a cost transparency tool that could give you a reasonable estimate of what a common procedure would cost.

The unfortunate truth is price doesn't really matter.

1 - Insurers have negotiated rates with providers. They don't want that information shared.

2 - There aren't that many "shoppable" procedures. Shoppable = you're going to make a conscious decision to find the best possible price. Most common were major, non-emergency surgeries like hip or knee replacements or small stuff like imaging. Once you're in the actual care "flow", its highly unlikely to tell the doctor "how much will that MRI cost me? Let me check this app to drive across town and save $20."

3 - For all the talk about consumer demand for cost transparency, Cost is low on the list when it comes to determining if/where to get care. Quality, Availability (accepting new patients, how soon can they see me), Word of Mouth (friend/family recommended), matter more. Largely because....

4 - After a certain point (i.e. once I've hit my deductible) consumers don't care about cost as long as they're in-network.

(former PM of cost transparency application)

In a past life as a project manager for a custom software consultancy, we had a rule of thumb based on experience that a functional prototype[0] takes about 25% of a total project's budget.

Whether the contract was time & materials (preferred) or fixed bid, that 25% rule worked well as an early indicator that the project was likely to go over budget. It allowed us to have early conversations with the client about cutting scope or expanding the budget to cover the unknown complexity.

We'd also dramatically increase our rate to reduce our risk on fixed price projects.

[0] Barebones, ugly, but functional from end-to-end.

While obviously not a substitute for actual military training or experience, I strongly recommend looking into a company called GORUCK [0] and their corresponding events.

GORUCK events range in duration and distance (4-5 hours / 7-10 miles for Light, 10-12 hours / 15-20 miles for Tough, 24+ hours / 40+ miles for Heavy).

Based on Special Forces training, your class is led from start to finish by a Special Forces Cadre. His job is to test your limits, push you beyond them, and build your class into a team. There are no cash prizes at the finish. All you earn is a 2x3 inch patch and the respect of everyone to your left and right.

I've done 2 GORUCK events (1 Light, 1 Tough). They rank among the most challenging physical and mental experiences in my life. I enjoy testing my limits as well as the comradery of collective suffering amongst the rest of the team as you work together towards a common objective or goal. It has been a great way to meet new friends; I'm planning my 2018 event calendar now.

[0] https://www.goruck.com/the-challenge/

Rucking is more than dropping a kettlebell in a JanSport -- you will want a rucksack that is designed to properly support a balanced load on your back.

I recently picked up a GoRuck GR1 [0] -- it's an amazing bag for everyday use. They also sell weighted ruck plates that fit the rucks and keep the load close to your body.

[0] http://www.goruck.com/gr1-explained