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jay [at] highlight [dot] io

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Some additional thoughts. For Shopify store owners, they can definitely install Highlight if they have access to the site that they're hosting (we have some customers in this space!). This can help with optimizing their user experience, etc.. For our tracing SDKs in particular, they would only really work if the shopify developers have their own proprietary code running, however, because this requires application instrumentation.

Looks very similar to what we're doing at https://highlight.io. Would love to trade notes at some point.

One thing to consider with your messaging is that when you start speaking to large companies, they won't see you as a datadog alternative. They'll see you as a mix of sentry + fullstory + honeycomb.

Datadog originally found its success with its metrics products, and the larger the buyer of datadog gets, the more metrics-esque use case a company finds. The session replay, logging and other things are simply products that datadog tacks on.

That being said, this is clearly a large market (which is why we're working on it). I particularly like the tracing UI that y'all have and I'd love to chat with your team at some point. Good luck.

(I'm one of the Highlight.io founders). Yep, that's the intention. And anecdotally, it works pretty well, even without fine-tuning.

We started working on this before any of the fine-tuning APIs for OpenAI came out, but we are keeping an eye out for support for fine-tuning on more OSS models. I suspect it would result in better results, especially if it were trained on only exceptions, for example.

Disclaimer: I'm the founder of an observability company (Highlight.io).

OpenTelemetry has been INCREDIBLY valuable to us. Not only has it made it super fast to build out SDKs for our customers, but the fact that its maintained actively gives us confidence that we're rolling out stable logic to customers' environments.

I agree with the author that OpenTelemetry has succeeded, and its pretty obvious from the fact that most major observability vendors support.

In short, to a developer it may not seem like its particularly valuable because a metrics/logs/traces API is quite simple whether or not you use OTEL. But the fact that this is an industry wide spec is where it becomes powerful.

A few

The reality is that most people don't want to manage their own Clickhouse store, and not all engineers can operate with SQL as efficiently as with code (me included). Nonetheless, this is pretty cool!

Not only prometheus fwiw. There's lots of providers that support it, e.g.: - datadog - honeycomb.io - highlight.io (I'm a founder) - sentry.io

OpenTelemetry is a marketing-driven project, designed by committee, implemented naively and inefficiently, and guided by the primary goal of allowing Fortune X00 CTOs to tick off some boxes on their strategy roadmap documents.

I'm the founder of highlight.io. On the consumer side as a company, we've seen a lot of value of from OTEL; we've used it to build out language support for quite a few customers at this point, and the community is very receptive.

Here's an example of us putting up a change: https://github.com/open-telemetry/opentelemetry-js/pull/4049

Do you mind sharing why you think no-one should be using it? Some reasoning would be nice.

Hi there. Highlight.io maintainer/founder here. That's an interesting question. I am in the boat that these tools will start to consolidate over time, which is probably better for the end user (you!).

On our roadmap, we do have metrics and traces on the horizon. Also, on our session replay product, we've been recently getting lots of requests on the analytics ends, so an analytics product at some point is something we've thought about.

I do agree that it would be nice to have all the data in the same place (as a user of these types of tools). Another idea that we've toyed with is exposing a sql-like UI where people can query data arbitrarily.

Do any of the above points resonate? Thanks for thinking of us, and excited to see what the community thinks.