napbree

I like the format, an idea to take unstructured data and try to turn it into a plan (could be a paid extra?) would be for a language model to take a stab of taking the data and turning it into a live contextualised overview per notes.

That's then taking the pain away from trying to organise the unstructured thoughts

Well, if you physically ask it "Can you do math", it states that it can - maybe purely from a hypothetical perspective and not actual calculations.

"Yes, I can do math. I am a large language model trained by OpenAI, so I have a lot of knowledge about many different topics, including math. Is there a specific math problem you would like me to help you with?"

Of course you can read that many ways and I think you're right in it means it can regurgitate the theory but not the answers.

I believe he should have named the agency.

Obviously you never want that to happen to your own agency and would like to think any responsible CEO / owner wouldn’t allow these situations to happen (don’t get me wrong, I appreciate mistakes do occur - but this smells very different), so unless they suffer some consequence, they’ll do it to the next unsuspecting client and keep doing so.

Digital Agency Owner Here... I have to say, this is difficult to read and it gives a bad name to other agencies.

- I think the first "mistake" was not having it as a fixed price. We spend a lot of time up-front defining the scope and get sign off before committing to the work. After that, we roll it through the relevant departments. We take the risk on for bugs/issues (that are within scope) and do the project as a fixed price. Anything out of scope is a different conversation but will always be priced additions.

- This agency got the best of both worlds, hourly rate and no risk on their side.

- I disagree with some of the comments on here about agencies not being your "friend", a "good" agency will treat you like a partner and be focused on helping you meet those goals, regardless of if there's more money to be made. Ultimately, our job is to make you look good and reach goals. If we don't do that, we don't need to exist.

- They should have said no at the beginning. We turn down clients and it's hard to do sometimes, but ultimately you're setting everyone up to fail. Honesty is key for all parts.

- The onus should be on the agency, not on you. If there's issues with the build, that's the agency's problem not yours. That's why the initial scoping is so important.

- A good agency IS better than a freelancer(or freelancers). You have a team of people conducting the work, pulling in the right people at the right time, expertise and experience of doing this day-in-day-out, what to avoid etc. On top of all that, ensuring it runs on time (it's in our interest to do so). A rolling freelancer is incentivised to keep the project running as long as possible, but on top of that you're limited to a knowledge of one.

- The CEO unfortunately took full advantage of the situation here. This is a short-term approach that may work for a few clients but after that, the word spreads. There's few things you can keep hold of these days, your name and reputation is one of them. I'd advise actually naming this agency as the anonymity will only promote them to keep doing it.

Sorry this happened to you and I admire your positive approach to the situation, sometimes what's done is done and you have to learn and move on.