HN user

myotherthings

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I think there’s real value in that it lets you think or other candidate titles which I would have originally dismissed as too simplistic or too boring. I'm not always going to pick the top one, but some degree of confidence and guidance about what resonates with people is better than nothing!

Also there were a lot of other titles with far lower results than are visible in those screenshots.

HN does not generally result in a lot of targeted visitors who are going to be long term users of your product.

However, I find the feedback in the comments section to be hugely valuable. HN readers are inevitably pretty savvy about startups. While you can get a lot of criticism - it can be quite constructive, pointing out things everyone else you show the site too has missed. Getting onto the front page is vital to get any volume of comments.

Ah thanks for that TOS fix.

The feedback about the "hidden cost" is great. I've heard that a lot. I definitely need to communicate somehow that we attempt to up-sell merchants with premium services and use the chargeback essentially as a lead to talk to them.

Yup, Australian :) Although the site does localise to the US and UK as well.

There will be a short delay before the merchant notification emails come out. We put them through a degree of manual approval and due to load from HN traffic it may take some time for them to be fully processed.

The goal with ChargeBack.cc is to divert unhappy customers away from the traditional chargeback system and into direct contact with their merchant. It is backed by sending unresolved disputes through the banks, but if we get to that stage I consider the chargeback failed on our behalf.