They are so shiny and so smart. It's easy to tell behind it is a group of truly smart people -- marketing, designers, engineers, and etc. Except, working with them have become our worst nightmare, the greatest risk to our existence.
At this point, I would like to have NO relationship with Google, period. This has been a nightmare to deal with, and I have learned my lessons. NO GOOGLE.
Yes! We are moving everything away from Google. No more Google products. Personally I have been fooled by their shiny, easy-to-use UIs. Turns out it's a trap!
Indeed! We have contacted them 15 times, and provided as much detail as possible for case resolution. Forty-two hours later, we have yet to receive a single reply! It's truly astonishing.
Sure, we have been doing this for several years so we are aware of these pitfalls. The issue is the way Google has been handling this case. There is no process, no communication. They have made extreme threats, with nothing to back it up, no way to respond.
We could not transfer the domain. I would like to because the whole community is currently being threatened. Not to mention, personally it could result in "termination of your account," the Google account that I have been using for more than a decade (for my emails, cell phone, wallet, etc)!
Sure, we did reach out to Google Domains support team. They acknowledged the case as valid, however, could not answer any questions about it (because it is being handled by the compliance team). We spoke with 5 different agents so far.
The suspension notice was definitely sent by Google:
From: registrar-support@google.com
Subject: A message from Google Domains
SPF: PASS with IP 209.85.220.75
DKIM: 'PASS' with domain google.com
DMARC: 'PASS'
The email said:
Hi there,
Your domain was reported for spamming activities and will be suspended in 3 days. ... It may result in cancellation of your domain registration or termination of your account.