hdemirev

Open weight models as a category might be a winner due to cost pressure, but I don't think Inkling is a top performer in that respect. Pricing on a token basis is 6-9x higher depending on the provider.

Can chime in on the support use case specifically: GPT OSS performs really well here and has been somewhat of a benchmark with our customers, limited testing [0] against Inkling reveals basically identical performance, but with a significant cost increase at scale.

I'd say that for real-world tasks that aren't coding most companies don't see value by being on the latest and greatest model.

[0] https://valiopt.com/blog/inkling-model-customer-support-revi...

Have been testing Luna against other small models for production customer support uses cases, finding negligible performance impact when comparing against the substantial cost increase. Claims re: reduced token use also don't seem reproducible. Wrote a quick blog with some sample findings (marketing content but the findings are real): https://valiopt.com/blog/gpt-5-6-customer-support-cost-perfo...