HN user

grexi

172 karma

co-founder of usersnap.com

Posts166
Comments53
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usersnap.com 11y ago

You think you know all GitHub tricks?

grexi
1pts0
usersnap.com 11y ago

Using Redbooth for bugtracking

grexi
1pts0
www.bugtrackers.io 11y ago

Codeship CTO: Technology is so easy compared to people

grexi
3pts0
bestwebdev.tumblr.com 11y ago

MVB: Minimum Viable Bug Tracker

grexi
2pts0
usersnap.com 11y ago

Bug Reports with JavaScript time machine

grexi
2pts0
usersnap.com 11y ago

Bug tracking for Drupal developers

grexi
3pts0
www.forbes.com 11y ago

Austria's Startup Scene: Scaling Alpine Heights

grexi
3pts0
github.com 11y ago

Show HN: Xmasify.js – Christmasify your team page

grexi
4pts1
usersnap.com 11y ago

Firefox Developer Edition vs. Chrome Dev Tools

grexi
3pts0
bestwebdev.tumblr.com 11y ago

Don't let your users choose what to tell you in bug reports

grexi
1pts0
grexi.github.io 11y ago

Show HN: Track XHR + JavaScript Exceptions

grexi
2pts0
usersnap.com 11y ago

Get bug reports, right from within your site

grexi
2pts0
usersnap.com 11y ago

I Like Change Requests. When They Have a Screenshot

grexi
4pts0
www.sitepoint.com 11y ago

Implement Client-side Bug Reporting

grexi
1pts0
grexi.github.io 11y ago

Front End JavaScript Error Tracking

grexi
1pts0
bestwebdev.tumblr.com 11y ago

Stop getting bug reports via fax (1992)

grexi
2pts0
usersnaptips.tumblr.com 11y ago

N-to-N Communication has it's limits

grexi
3pts0
bestwebdev.tumblr.com 11y ago

Minimum Requirements for Any Bug Tracker

grexi
3pts1
bestwebdev.tumblr.com 11y ago

Why Is Writing a Wikipedia Bug Report So Hard?

grexi
2pts0
usersnap.com 11y ago

Startup lessons from a 125 year old business

grexi
2pts0
usersnap.com 11y ago

Email is by no means a bug tracker (eBook)

grexi
4pts0
usersnap.com 11y ago

Stop Wasting Time in Web Development (e-book)

grexi
5pts0
www.infoq.com 11y ago

JavaScript Error Recorder Lets Users Report Bugs in Browser

grexi
3pts0
bestwebdev.tumblr.com 11y ago

Why I would never file a bug on wikipedia

grexi
4pts0
usersnap.com 11y ago

New GitHub Issues – With Screenshots

grexi
2pts0
usersnap.com 12y ago

Superpowers for web developers. A good Friday read

grexi
5pts0
bestwebdev.tumblr.com 12y ago

Please add Screenshots to Kanban Cards

grexi
8pts1
usersnap.com 12y ago

Solve Distributed Communication in Your Team

grexi
3pts0
bestwebdev.tumblr.com 12y ago

The Minimum Featureset for Bugtrackers

grexi
3pts0
bestwebdev.tumblr.com 12y ago

Stop The 3 Bad Habits in Web Development in Your Startup

grexi
1pts0

A Santa’s hat and some awesome christmas music - that are the perfect ingredients for a shining christmas time :)

We created some neat GitHub library to christmasify your web worker’s life. Now it’s up to you to upgrade you team page!

The single most important issue with email: Team Inboxes.

As soon as more than one person works with an inbox, it sucks big time.

But I agree - email will last forever, nearly none of the products you mentioned work without an email notification feature.

You're right - every user action / step is hard for support. We tackled this problem with Usersnap (https://usersnap.com ) - devs will get accurate information (Browser + OS version and a screenshot) directly with the bug report!

Another use case of our customers: in-app bugtracking - they work day by day in the web app and can submit bug reports or feature ideas while they are working. Because of that, many papercuts can be fixed which would not have been reported normally.

Your QA doesn't have to install an extension. Imagine cross-browser or cross-device testing (desktop, mobile, even IE!) or imagine the feedback comes from your (development) customers. Usually, you'll get unstructured emails with near-zero screenshots / meta information.