HN user

feconroses

529 karma
Posts98
Comments25
View on HN
wordcrafter.ai 11mo ago

The GPT-5 Backlash: What 10k Reddit Discussions Reveal

feconroses
6pts0
news.ycombinator.com 5y ago

Ask HN: Alternatives to Gong.io for recording, transcribing and analyzing calls?

feconroses
3pts0
tinymentions.io 5y ago

Trump vs. Biden: a comprehensive analysis of the conversation on Twitter

feconroses
1pts0
news.ycombinator.com 5y ago

Ask HN: Alternatives to Ghost for Blogging?

feconroses
7pts10
monkeylearn.com 6y ago

Introduction to Topic Analysis

feconroses
2pts0
monkeylearn.com 6y ago

A Comprehensive Guide to Text Classification

feconroses
29pts0
medium.com 6y ago

FastBert: A Simple Deep Learning Library for Bert Models

feconroses
2pts0
monkeylearn.com 7y ago

A Comprehensive Guide to Aspect-Based Sentiment Analysis

feconroses
36pts1
www.paperswithcode.com 7y ago

Papers with Code: The Latest in Machine Learning

feconroses
2pts0
monkeylearn.com 7y ago

How Promoter.io Analyzes NPS Responses with Machine Learning

feconroses
2pts0
www.wsj.com 7y ago

Time Magazine Sold to Salesforce Founder Marc Benioff for $190M

feconroses
2pts0
monkeylearn.com 7y ago

How Retently automated customer feedback analysis using Machine Learning

feconroses
2pts0
monkeylearn.com 7y ago

Sentiment analysis in more than 1,000 web tools

feconroses
2pts0
monkeylearn.com 7y ago

A comprehensive guide to sentiment analysis

feconroses
2pts0
monkeylearn.com 8y ago

Sentiment analysis of Slack reviews using R

feconroses
1pts0
monkeylearn.com 8y ago

A comprehensive guide to Sentiment Analysis

feconroses
3pts0
monkeylearn.com 8y ago

How to Do Sentiment Analysis Using Google Sheets

feconroses
2pts0
monkeylearn.com 8y ago

Get your ticket tagging in order with these best practices

feconroses
2pts0
monkeylearn.com 8y ago

Getting Started in Natural Language Processing

feconroses
4pts0
monkeylearn.com 8y ago

5 tiny customer support automations to save your team tons of time

feconroses
6pts0
monkeylearn.com 8y ago

Show HN: Introducing MonkeyLearn integration with Zendesk

feconroses
3pts1
monkeylearn.com 8y ago

Mechanical Turk 101: How to use MTurk for tagging training data

feconroses
7pts3
monkeylearn.com 8y ago

How GlassDollar is using machine learning to better connect founders and investors

feconroses
4pts0
monkeylearn.com 8y ago

Monitor your Segment events through Datadog

feconroses
2pts0
monkeylearn.com 8y ago

Word embeddings: how to transform text into numbers

feconroses
4pts0
news.ycombinator.com 8y ago

Ask HN: Startup people, what are you reading?

feconroses
9pts1
monkeylearn.com 8y ago

Analyzing customer support interactions of telcos with Machine Learning

feconroses
2pts0
monkeylearn.com 8y ago

Beginner’s guide to text vectorization

feconroses
2pts0
monkeylearn.com 8y ago

How Machine Learning is influencing the customer journey

feconroses
4pts0
monkeylearn.com 8y ago

How Machine Learning is influencing the customer journey

feconroses
6pts1

Very cool project! Quick question: is the underlying Pushshift dataset updated with new Reddit data on any regular cadence (daily/weekly/monthly), or is this essentially a fixed historical snapshot up to a certain date? Just want to understand if self-hosters would need to periodically re-download for fresh content or if it's archival-only.

Hello HN!

We have been seeing quite a lot of conversations in customer support teams around tagging tickets (used as part of triggers, macros, analytics, etc). And we know how its hard and time consuming process.

This is why we built a MonkeyLearn extension for Zendesk (that we are releasing today) to help this tagging process with machine learning.

With this integration, MonkeyLearn will automatically tag and categorize incoming tickets into Zendesk. It will predict the value of a given field based on the subject and content of a ticket (it uses your historical data to train the machine learning model).

You can find it in the marketplace here: https://www.zendesk.com/apps/support/monkeylearn-ticket-clas...

This is an initial version and it’s free to use (at least for most cs teams).

We are trying to understand the value and if it helps support teams in this process, so any type of feedback is greatly appreciated. Also, if you need any kind of help to fine tune the model, more than happy to help.

Awesome post! And great example on how you can use Machine Learning to makes salespeople life easier! Have you tried MonkeyLearn? You can easily create machine learning models on the fly, have great tools to improve your models (like explore which samples are creating confusions) and y0u don't have to worry about deploying the model in your servers, maintenance, etc.