I don't know why I was surprised to learn this but there is a standard for alphabetical order. The NISO Guidelines for Alphabetical Arrangement of Letters and Sorting of Numerals and Other Symbols: https://www.niso.org/sites/default/files/2017-08/tr03.pdf
The notion that north should always be up and east at the right was established by the Egyptian astronomer Ptolemy (90-168 AD). "Perhaps this was because the better-known places in his world were in the northern hemisphere, and on a flat map these were most convenient for study if they were in the upper right-hand corner," historian Daniel Boorstin opines. Mapmakers haven't always followed Ptolemy; during the Middle Ages, Boorstin notes, maps often had east on top--whence the expression "to orient."
As a predominantly frontend web person, I've been wondering if an accessibility (IAAP?) certification is worth it — if anyone has any experience with that?
This exact thing happened to me today as well. After waiting a few hours I've regained access to the account but can't change the recovery phone number because to get into that settings panel it requires me to verify it... with the old phone number.