Meta has extremely opaque account policies. For example, I bought the Meta Raybans a month ago. It kept telling me the AI features were not available in my region, even though I am in San Francisco. I joined Facebook in 2006, and I have used my account for the Oculus headset without a problem. But no matter what I did, the AI function of the Raybans wouldn't work.
I ended up creating a brand new account just for that, and it worked fine. No idea why it would work with a brand new account and not with my old account in good standing, never suspended or warned about anything.