HN user

detaro

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www.eff.org 3mo ago

The FAA’s flight restriction for drones is an attempt to criminalize filming ICE

detaro
554pts180
www.nytimes.com 3mo ago

CDC Pauses Testing for Rabies and Pox Viruses

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10pts1
arstechnica.com 4mo ago

Tcl's German QLED ban puts pressure on TV brands to be more honest about QDs

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2pts0
www.nasaspaceflight.com 6mo ago

ISS Crew-11 to return early due to a medical concern with astronaut

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6pts0
joshua.hu 7mo ago

Another AI slop story: ChatGPT vs. Human

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3pts1
www.rfc-editor.org 9mo ago

RFC 1925: The Twelve Networking Truths

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2pts0
azhdarchid.com 9mo ago

Delusions of a Protocol

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10pts0
www.nydailynews.com 9mo ago

Mayor Adams drops out of NYC mayoral election after weeks of pressure

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7pts4
techcrunch.com 10mo ago

Call-recording app Neon goes dark after exposing users' numbers, call recordings

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7pts2
www.militarytimes.com 10mo ago

The National Guard, DC landscaping and the great pursuit of lethality

detaro
19pts5
bl.ag 11mo ago

Indian Sign Painting: A typeface designer's take on the craft

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219pts42
www.nytimes.com 12mo ago

Tom Lehrer has died

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639pts117
charlotteclymer.substack.com 1y ago

The Inconvenient Faith of Stephen Colbert

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5pts0
osf.io 1y ago

Unfollowing hyperpartisan influencers durably reduces out-party animosity

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1pts0
www.nytimes.com 1y ago

The FBI Is Using Polygraphs to Test Officials' Loyalty

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83pts28
www.theregister.com 1y ago

Amazon's Ring can now use AI to 'learn the routines of your residence'

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6pts3
github.com 1y ago

CVE-2025-5689: New authd users logging in via SSH are members of the root group

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11pts0
abcnews.go.com 1y ago

Innovation takes a backseat at small companies as tariffs become a full-time job

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3pts0
www.richmondscientific.com 1y ago

A discovery in Yellowstone National Park led to the development of PCR

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2pts0
www.vulture.com 1y ago

Hollywood Has Left L.A

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3pts1
www.theverge.com 1y ago

Sonos and IKEA are ending their partnership

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4pts0
www.theguardian.com 1y ago

A year of hate: what I learned when I went undercover with the far right

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42pts6
gothamist.com 1y ago

Kids go to court in NYC with no lawyer: 'The cruelty is apparent'

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13pts2
www.science.org 1y ago

NSF director to resign amid grant terminations, job cuts, and controversy

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295pts246
pressgazette.co.uk 1y ago

Virtual reality: The widely-quoted media experts who are not what they seem

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3pts0
www.lawgazette.co.uk 1y ago

'Fake Satoshi' Dr Craig Wright hit with costs bill over AI evidence

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12pts0
arstechnica.com 1y ago

Biden Administration puts quotas on global AI chip sales

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1pts1
www.404media.co 1y ago

CEO of AI Music Company Says People Don't Like Making Music

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48pts99
gizmodo.com 1y ago

A Bad App Led Sonos' CEO to Resign

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1pts1
defector.com 1y ago

Carlos Watson Played the Wrong Game and Lost

detaro
2pts1

https://archive.is/3oQn9

But widespread layoffs, hiring freezes and resignations have shrunk the number of qualified scientists who can assist state labs. The C.D.C.’s rabies and pox virus teams have lost many of their members. By July, the rabies team will be down to just one person with the clinical expertise to advise state and local officials, and the pox virus team will have none.

Not wrong, but that comes with promoting yourself on ideology grounds. If you want support because you are the plucky underdog community project that cares about people and are running ad campaigns how you are not evil big tech, then don't be surprised if people hold you to it. Mozilla is in this weird space where it wants to be both the good little guys and a proper Silicon Valley tech company, and those don't necessarily mix well.

It's a community matter posted in a public place, a non-statement with an immediate attempt to direct it to private conversation reads like trying to avoid attention to your mistakes (e.g. hypothetically you don't have to public admit you didn't do anything to check for guidelines to follow). More vibe-y, it all sounds very corporate, like any PR statement in response to criticism ever, or a manager writing to an employee in a big corp, not "humans working together in a community, and one of the humans is clearly pissed off right now".

Also while it's phrased as a question, it doesn't offer any alternative next step. So a better approach would be writing down the initial questions you have and then offer that you'd be open for a call if the OP prefers that. If they don't, they can immediately engage with your questions, and they are open to everybody else in the community. Whereas right now if they say "no, I don't want to call you" that's all you've given them.

(To be clear I can easily believe the writer of the response is not intending any of that and means well, but that's how it comes across)

Or answer being clear about that if you feel like you need to respond now. Acknowledge there is a problem, say you'll have to look into the details before you can say more, come back with specific questions if you need answers.

If the post gave any acknowledgement to the already stated complaints I'd agree with you, but it does not, and that does stand out and leads to my reading.

Then say so if someone complains about it? "Shoot, we accidentally ran it in the wrong mode, sorry about that, I'll look into someone fixing it ASAP" is a lot better than "We're sorry for how you feel".

Then at least try to sound like a genuine human that cares and not a PR response when reaching out. Offer a "you can call me if you want" vs making the call the expectation (it's phrased as a question but there is no other path offered).

a) don't apologize for the other persons feelings, but for your actions that lead to it

b) don't look like you are trying to take the conversation out of the community space it's happening in and/or hiding details by going to a private call (you can offer a call, but it shouldn't be the expectation)

c) Acknowledge the concrete complaints made. Are you truly "struggling to understand" what someone means when they complain that it didn't happen in a staging environment first?

d) a-c also lead to "don't sound like any cookie-cutter PR response to a complaint ever, people have learned those are not genuine". Especially if you are a project that makes a big deal out of its community interacting with said community.

e) ideally announce some concrete first step, e.g. pausing the bot

And some of us did upgrade and would like to see the software improve further and buy further upgrades making it even better in the future, but now I expect it'll be turned into a subscription or shut down in the next few years, because its a minor side thing for Canva, and that's sad.

If you try to make ISPs pay for connecting to you, don't expect your users to have a good time reaching your services. And it's difficult to have a "frictionless" popular service if your websites are the slowest ones around.

To the contrary, the big sites want the opposite: they want all users to have as good connections to them as possible, which they achieve by being nice to ISPs.