destraynor

Agree - and for once not by a VC who's basically creating a thirst trap for startups

100% there's definitely trade-offs here

100 times this. The hardware is great. The software sucks.

I literally can't believe in 2024 it's still not straight forward to "send a blog post from my phone to my remarkable" without some mangling happening along the way. It was genuinely jawdropping for me, I ended up contacting an employee on LinkedIn to confirm that this wasn't a well supported workflow

Congrats on the launch, and thanks for using Intercom (co-founder here)

Thanks for featuring Intercom in your site :-)

I wrote about how we did it at Intercom here: https://www.intercom.com/blog/how-intercom-got-our-first-cus...

In short it was a combination of individual customer outreach our CTO jumped on Skype (yes Skype) to help with installing, I did handholding through onboarding, I ran "webinars" to like 4 people, or less. Everything was just tiny tiny steps.

I think we addressed this specifically when I spoke about Bloom's taxonomy.

every b2c app needed a native app (two actually)

every web only consumer product basically died

what is true is that b2b products didn't need them, or needed them as "companion apps", not full replacements.

Flickr → Instagram (Had FB not bought Insta, it could have been Facebook to Insta too) Plenty of Fish → Tindr

I absolutely love it, well done!

Congrats Paras!

Ah! I know the castle well. Totally worth claiming: http://www.fingaldublin.ie/interior-pages/activities-attract...

Hey folks, Author of that post (but not the story contained in it) here.

Jerry Weinberg published that story in a book titled The Secrets of Consulting. It's a very good book though, going by the comments here, many of you won't like it (or have never consulted).

I published this piece ~7 years ago I'd say, it popped up today as Jerry died sadly a couple of days ago (a real loss, if this style of article isn't for you, you might enjoy The Psychology of Computer Programming[1]).

Anyways, just wanted to give context here amongst the criticisms.

[1] https://www.amazon.com/Psychology-Computer-Programming-Silve...

Hey SimonsWords82 - Des here. Just wanted to say, I love this article, but it's not by me.

It's a story from Gerry Weinberg's "The Secrets of Consulting". Gerry is an exceptional writer, who sadly passed away 2 days ago.

We launched Intercom right here on HN and while I wouldn't say "the rest is history", I'm sure most folks here know the rest.

Fun fact here was our first post on it: https://news.ycombinator.com/item?id=2718354

Intercom | Product Engineers & Engineering Managers | San Francisco | Full time

Our mission is to make internet business personal. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Today we have 20,000 businesses using Intercom to have over 400 million conversations every month, you've probably seen us on many sites you visit :)

Product Engineer, SF -- http://grnh.se/4vldoi1

Engineering Manager, SF -- http://grnh.se/xpq0ag1

Senior Product Designer, SF -- http://grnh.se/87f0vu1

What about design?

It's interesting, that kinda proves that you both have chosen good opinionated principles!

Intercom | San Francisco and Dublin (IE) | Full Time | Onsite | Visa

https://www.intercom.io/careers

We’re looking for big thinkers with small egos to join our vision to change how businesses communicate with their customers. Our team brings together expertise across product, design, engineering, sales, and marketing from top tier companies including Google, Facebook, Amazon, Apple, Box, Zendesk, and Atlassian.

We’re looking for Engineers in all areas, in both our Dublin and San Francisco offices.

If you're considering applying, have a read of how we hire: https://blog.intercom.io/how-we-hire-engineers-part-1/

Intercom (http://intercom.io/careers)

We are hiring designers, developers, sales, and marketing folks in both San Francisco and Dublin (Ireland). We are happy to relocate you to either office.

Current HN-worthy roles include: - Application Security Engineer - Lead Software Engineer, Product - Mobile Engineer, Product - Software Engineer, Product - Software Engineer, Growth - Software Engineer, Performance & Scalability - Product Designer, Growth - Senior Product Designer - Senior Product Manager - Senior Product Researcher - Senior Visual Designer

Intercom c0-founder here. We've had that since 2012 http://insideintercom.io/automated-emails-customer-respect/

Intercom is hiring product designers, engineers, and lots more in San Francisco and Dublin: https://www.intercom.io/careers

Intercom is a simple, personal messaging service for businesses and their customers. Our mission is to make web business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that feels a lot more like Facebook than Salesforce.

People love our product: https://twitter.com/intercom/favorites

The company is about 2.5 years old. We've raised over $30MM to-date from Bessemer Venture Partners, and the Social+Capital Partnership.The team is currently ~60, comprising people from Apple, Box, Google, Facebook, Amazon, Yammer, Microsoft, and PayPal.

Intercom is installed in thousands of web products and is connected with many millions of end-users. The company has been experiencing double-digit monthly revenue growth from the start.

For a full list of jobs, please see our careers page: https://www.intercom.io/careers

Correct, Fox News Are Hilarious for this: http://d.pr/i/n1dS

Rarely a problem in apps though, is it?

Respect.

Or Drakaal is a gutless troll who wishes he could write articles that people cared or even talked about. That's also a possibility I guess.

Hey Netfire,

My point isn't about low-fi wireframes. (here's a slightly more complete version of the same wireframe: http://d.pr/i/N6Oo )

My point is that wireframes as a starting piece aren't always correct, and that if you do use them, it'll put you down a certain path, and that path isn't always correct.

Interesting, I'd love to read a post on how you use Moodboards

Huge congrats to Paul & Co - great team, with a great product. It's a genuine joy to watch them do well.

Intercom (https://www.intercom.io/).

Intercom is a simple, personal messaging service for businesses and their customers. Used for marketing, sales, support and product, Intercom is the easiest way to reach your customers.

Our mission is to make web business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that feels a lot more like Facebook than Salesforce.

People love our product: https://twitter.com/intercom/favorites

The company is just over 2 years old. It has over $30MM to-date from Bessemer Venture Partners, and the Social+Capital Partnership.

The team is currently 46, comprising people from Apple, Box, Google, Facebook, Amazon, Yammer, Microsoft, and PayPal.

Intercom is installed in thousands of web products and is connected with many millions of end-users. The company has been experiencing double-digit monthly revenue growth from the start.

We intend to fundamentally change how internet businesses and their customers interact.

For a full list of jobs see our careers page: https://www.intercom.io/careers

SAN FRANCISCO

Software engineers: https://www.workable.com/j/9A06A2D028

Product designers: https://www.workable.com/j/32B8BD914B

Success engineers http://intercom.workable.com/jobs/3412

Marketing designers: https://www.workable.com/j/F38239DCA4

Software engineers(interns): https://www.workable.com/j/FAA77D5FF1

Data analysts: https://www.workable.com/j/0734A1424E

Office manager: https://www.workable.com/j/B8DDA2E2C4

Executive assistant: https://www.workable.com/j/BF0FA1DA02

DUBLIN

Product Managers: https://www.workable.com/j/B306D705BF

Visual designers: https://www.workable.com/j/202064E5FA

Android engineers: https://www.workable.com/j/2B044EEB80

Product designers: https://www.workable.com/j/3CD022F97F

Software engineers: https://www.workable.com/j/0D0544C466

Graduate software engineers: https://www.workable.com/j/4264D3CB92

iOS engineers: https://www.workable.com/j/38B689A8E3

Systems engineer: https://www.workable.com/j/2479E3FE05

https://www.intercom.io/careers

Nice work guys, looks very useful