A few stories in the news represents a beyond negligible fraction of billions of user accounts.
https://support.google.com/accounts/threads?thread_filter=(c...
How many times do you have to click "View more" to reach a post from last week? It's a problem.
The copy pasta advice from the "diamond product experts" says it all:
Account recovery is completely "self service". Google doesn't provide any form of live support for account recovery. If you can't recover your account using Google's automated recovery process, the account is lost. [1]
[1] https://support.google.com/accounts/thread/453660883/locked-...