crosbytho

I agree -- recency is more important IMO. Particularly reflecting change in management, change in processes, etc.

For restaurants that aren't chains, processes may not be tried and tested -- first week jitters, hell, first month/quarter jitters should be accounted for.

There's a psychological and human aspect that some deem as positive that you are overlooking. While some shun away from the human experience, it's refreshing to head to an In-N-out burger and have well-paid smiling faces take your order and serve you delicious food.

Sure you could automate that kid, but while trying not to be sappy, that's another face you get to see during the day amidst a traditional day filled with computers, iPads, and now according to this -- machines making our food.