"Q
Why am I getting the message, "Your download transaction cannot be approved. Contact Customer Service."
A:
Oracle is obligated to comply with all export laws of the United States and applicable export laws and regulations ("Export Laws") to ensure that commodities and technical data will not be exported to a destination, entity, or individual to which shipment is prohibited, or for any purpose prohibited by the U.S. Export Administration Regulations (EAR) or other Export Laws. Additional details about Oracle's Export Compliance program may be found on the Global Trade Compliance website.
You are getting the message because your account most likely was flagged for review. Please contact Customer Service with your full contact information (name, company, address, phone, email address) and the name of the product you wish to download. We will review your account and reply. "