HN user

abxyz

860 karma
Posts1
Comments135
View on HN

The trope is that an unpopular decision is made within the organization and then consultants are brought in to execute that unpopular decision and absorb the fallout as if it were the consultants decision.

The reality is that people within a large bureaucratic organization often need a decision to be made that has impacts which extend beyond their narrowly defined responsibilities. Consultants are brought in to make the decision instead, to put space between the employees and the decision. The decision might be unpopular or popular, that’s besides the point.

If you’re an employee with a role doing x, putting your head above the parapet and volunteering to do y, it’s a huge risk, for little reward. Best case, the big corporate you work for gives you a pat on the back and a gift card. Worst case, you’re the sacrificial lamb at the altar of accountability. Much easier to offload everything onto consultants to dodge any risk of being held accountable for a bad outcome.

So, yes, consultants protect employees, but not in the cynical way the trope suggests.

The trope you’ll often hear in circles like ours is that big 4 consultants exist to provide cover for unpopular decisions. That’s sometimes true. However…

Big corporations and governments aren’t startups in which everyone is encouraged to do as they please in service of the mission. Corporations and governments hire people for very specific roles with very specific responsibilities. Stepping outside of your responsibilities is discouraged. Employees inside big organizations have to think, “how fucked am I if I make this decision and it goes wrong?”. A startup can write off big losses without a second thought, a big corporate or government has to investigate.

If you need to make a big decision, you don’t let an intern take a shot at it, even if they are convinced they have the perfect idea, because if it goes wrong, it’s on your head — which idiot let an intern fuck it up?

You bring in consultants who are (ostensibly) experts so that your responsibility ends at having done the right thing and if anything goes wrong, it’s not on your head.

There are various tools to mass unsubscribe. Gmail also recently added the option to surface your subscriptions and unsubscribe. Gmail added the various email categories too.

You can get back to the world you dream of. Every email I receive into my inbox is an email I want to receive :)

You might also like superhuman.com and similar.

The problem with using clinical phrases to describe normal behavior is demonstrated in this post. "Social anxiety" has a specific clinical meaning that is not covered by this post. The post is actually discussing a very natural and rational nervousness that normal people have in social situations. The post is providing a way of thinking about that nervousness that can help reduce it, for the nervous person's benefit, and it's great if that works, but it's not addressing social anxiety.

Social anxiety is a condition that cannot be thought away, you cannot rationalize social anxiety nor can it be represented as a cost/benefit analysis of risk of being disliked vs. reward of being liked. You can feel socially anxious without having social anxiety. You can be depressed without having depression. You will be depressed after your beloved pet dies. You will be socially anxious walking into a room full of people you haven't met before.

The point I am making in this thread is that there are no mandatory costs, that receiving an angry letter from the lawyers of a deep-pocketed litigant is financially inconsequential. The choice to hire legal representation and pay them "high four figures" to write a response is a choice. Hiring legal representation for court is a choice, too.

The courts are very kind to people who choose to represent themselves, especially when the litigants are obviously abusing the system to try and silence individuals. The point you're making seems to be that you must spend money to defend against spurious defamation claims so I have asked you to provide any evidence of a case where an individual is accused of libel and has suffered because they chose not to spend money.

I am not trolling. I disagree with the suggestion that the U.K. libel laws create an environment where people are scared to speak truth because there is a real threat of an expensive lawsuit. My position is that the fear people have of expensive lawsuits comes from other people fear mongering, in comments like yours, either based on a misunderstanding of a case they've seen publicised or because of information they've been given by legal professionals in a different context.

https://www.justice.gov.uk/courts/procedure-rules/civil/prot...

The "Defendant’s Response to Letter of Claim" section is very clear that it is actually that simple. The burden is almost entirely on the claimant, the defendant has very little to do. Can you provide any evidence that any individual has ever been sanctioned by a U.K. court for either not filing a response, or not filing a substantive response?

You are saying that "costs will balloon further" but you haven't yet established there are any costs. How can costs that do not exist balloon? Any individual could satisfy the "Pre-action Protocol for Media and Communications Claims" with ease, no expense necessary.

I think the disconnect between you and GitHub support is that you're positioning this as a problem of proving your identity whereas for GitHub support it is a policy. The GitHub policy is: you lose your 2FA, you lose your account. Verifying your identity is not relevant. GitHub provides extensive tooling to protect your account (multiple methods of 2FA, recovery codes etc.) and so from their perspective, while this is deeply unfortunate, the policy is very clear and allowing you access to the account would be a major security issue (not for your account specifically, but for GitHub as an organization).

edit: https://docs.github.com/en/site-policy/other-site-policies/g...

I can't, however, provide any 2FA codes or backup codes because they are printed on paper that has, I assume, been destroyed.

The situation you are in is very unfortunate and I am sympathetic but in GitHub's defence, this is exactly what I hope would happen when I enable 2FA. I would be very perturbed to find out that GitHub would grant access to my account given identity documents. There are some creative solutions (e.g: a countdown to the reset with progressively more aggressive email notifications to ensure the account holder is aware) but even they are problematic. So, this sucks, but it's the price we pay for security.

You're proving my point. You are catastrophising.

A response to a "spurious defamation letter" does not cost "high four figures". Substantive does not refer to the cost of the response. Substantive means that it addresses the substance of the complaint.

The "high four figures" you spent for a lawyer to respond (I disagree with the word "defend") to a legal threat was unnecessary. You paid a bunch of money for some low-paid legal assistants to fill out a template, and then a high-paid solicitor to sign off on it.

As an individual, you can respond substantively to a legal threat for free. And even if you choose not to respond, courts are not punitive, the standard that courts hold individuals to are different to the standards they hold law firms to. A court will not rule in a claimant's favour in a libel case because an individual didn't follow procedure correctly.

If you, as an individual, make a truthful statement about A Big Corporation and A Big Corporation spends £100,000 on a team of lawyers to write an angry letter to you demanding you retract, a simple single-sentence self-composed response of "The statement is true, I will not retract." is substantive.

Despite what catastrophisers like yourself (catastrophisers who are encouraged by participants in the legal system who profit from this misapprehension) might suggest, civil courts are interested in adjudicating fairness, not trapping individuals in an endless legal quagmire.

Can you share examples of individuals who have been sanctioned by the U.K. courts for anything that comes close to not engaging in the Pre-Action Protocol?

You are (wilfully?) misrepresenting these cases. The defence in each of these cases chose to employ very expensive legal teams, the cost in these cases is a reflection of choices made by the defendant, not the cost of defending against a claim of libel. As an individual defendant in a libel case, there would be no obligation to incur such costs.

Noel Clarke's legal team were working on a no-win no-fee basis (before they saw the writing on the wall and dropped him as a client, leading him to represent himself). The Guardian had no obligation to spend over £6 million on their defence, it was a choice they made. Indeed, one could argue that The Guardian chose to spend so much to send a message to those that consider baseless libel legal action in future, that The Guardian is willing to spend any amount of money to defend itself.

If you are an individual who posts the truth online, and you are sued for libel, you can spend very little on mounting a defence (you may even choose to represent yourself for free). Whether the litigant spends thousands, millions or billions on their action against you is immaterial as it is their cost, not yours.

As for Jack Monroe vs. Hopkins, Jack Monroe is a fraud. Justice did not prevail, although Hopkins losing her house was a nice treat.

UK libel law routinely covers up all sorts of things which the public would benefit from having revealed, simply by the threat of an expensive lawsuit. It makes investigative journalism really uneconomic.

No. The deference people have to the law as some sort of all knowing all powerful magic spell that can be cast to force silence at any time is to blame. Libel is publishing something you know to be untrue. The truth cannot be libel.

If you want to speak the truth, if you want to act in service of the greater good, you must take the risk that you will attract attention from people who do not want you to speak the truth. And those people may use whatever power they have to suppress you, whether that's judicial or extrajudicial. That's not caused by any specific legal system, it's how people behave.

Investigative journalism is uneconomic the world over. The U.K. has some of the best investigative journalism in the world. The U.K. legal system is far from perfect, but it is wrong to say that in this case, the U.K.'s libel laws (for all their flaws) kept this information secret.

The irony is that the greatest suppressor of the truth is comments like yours which scare people into silence about the truth.

You’ve been repeatedly asked to provide your website but you have not. There is almost certainly a problem with your website, whether it’s a banned domain or robots.txt misconfiguration or something more obscure. You need to either share your website so people here can investigate for you, or hire someone privately to investigate. There’s no other advice anyone can give.

Except this is a hot button issue. Everyone has an opinion on brands ruining their iconic logos. Nobody cares about cracker barrel specifically, they care about what the change represents. Real people love dumb low stakes drama, that has been true before social media and will be true long after it. Real people spent weeks all consumed by a cheating CEO.

Almost all supposed outrage marketing is just marketing teams making terrible decisions because they’re people and people make terrible decisions.

https://paulgraham.com/before.html

"Given this dichotomy, which of the two paths should you take? Be a real student and not start a startup, or start a real startup and not be a student? I can answer that one for you. Do not start a startup in college. How to start a startup is just a subset of a bigger problem you're trying to solve: how to have a good life. And though starting a startup can be part of a good life for a lot of ambitious people, age 20 is not the optimal time to do it. Starting a startup is like a brutally fast depth-first search. Most people should still be searching breadth-first at 20.

You can do things in your early 20s that you can't do as well before or after, like plunge deeply into projects on a whim and travel super cheaply with no sense of a deadline. For unambitious people, this sort of thing is the dreaded "failure to launch," but for the ambitious ones it can be an incomparably valuable sort of exploration. If you start a startup at 20 and you're sufficiently successful, you'll never get to do it. [7]"

At my secondary school it wasn't possible to do more than 6 GCSEs vs. many of the most academically gifted independent school attendees who obtained at least double that number of GCSEs.

At A level my secondary school couldn't accommodate most A level subjects: students were sent off to many different schools for different subjects, and forced to choose which A levels they did based on complicated scheduling arrangements. The only reason some of them could afford to do A levels was because of the £30 benefits payments they received which covered their transport costs (I believe it was called EMA (something like "Education Maintenance Allowance") at the time, but it was a long time ago).

As far as I recall, the maximum possible qualifications from my secondary school was 6 A* GCSEs and 3 A levels.

It is a very fair read of Paul's take.

I attended one of the worst secondary schools in the country. Less than 10% of my year earned the qualifications necessary to go on to university. I know that many of these people, who have gone on to be successful in life, would have excelled at an independent school and would have excelled at university. They were in poverty, not stupid.

You cannot compare the achievements of a student at an independent school to those of a student at a state school based on grades. State school and independent school are a fundamentally different educational experience.

If you think Cambridge and Oxford exist to accept the highest graded students in the country, rather than to accept the students that have the most academic potential, then sure, let's only admit students who have 3 A*s.

For many non-technical people, their relationships with software engineers were producing horrific results. Vibe coding is an indictment of what we’ve been delivering. That a vibe-coded disaster is in any way desirable reflects poorly on us. The branding by Karpathy is cute but irrelevant to its success.

I know people running vibe coded startups. The software quality is garbage. But it does what they want. And that’s all they care about for now. Until a time when software quality impacts their business more than losing control does, they’ll keep vibe coding, rather than hiring a software engineer who bastardises their ideas.

A garbage version of the thing you want is better than a perfect version of something you don’t want.

Tldraw SDK 4.0 10 months ago

Thank you for the insight.

I think that your blindspot is that you are defining your pricing based on conversations with the subset of customers that are willing to enter into a sales process. Engineers being sales-averse has become a meme but it is rooted in truth: many engineers do not want to be sold to. And many product-defining choices are being made by engineers. The success of the bottom-up sales strategy for selling software shows that there is a lot of money to be made by making it easy for engineers to buy.

(My startup spends more than $6k/year on a number of valuable services but I would not have selected the services initially if they required a sales conversation and upfront commitment. Even today, knowing I will spend more than $6k on these services in the next 12 months, as I have in the last 12, I would not commit to paying them $6k today. From my own experience, I'd estimate that that 75% of B2B software subscriptions are monthly, even when an annual plan (with an aggressive discount) is available.)

Tldraw is the best product in the space by far, and an obvious choice for any company building a product that needs a canvas, but your current pricing is a big gift to Excalidraw (and others). Every engineer is going to be thinking about forking over $6k in cash before they decide to run `npm install tldraw`. And unless tldraw is a choice being dictated to them, $6k is going to seem like a very big number they are going to have to justify. During my time as an engineer-employee, I had no defined budget: asking for $6k to be spent on something upfront would be very daunting (even compared to asking for a subscription that would amount to $6k/year).

Tldraw is the canvas SDK but that could change quickly if Excalidraw capitalize on your pricing. If Excalidraw is free to use, and Tldraw is $6k upfront, Tldraw will become the product people try after being disappointed by Excalidraw and convince themselves that Tldraw's superiority is worth an additional $6k spend. You go from being the default to the expensive alternative. Being the default is a golden goose, being an expensive alternative is an uphill battle.

As engineers we feel that because we can, we should, and that's why we want to validate numbers, we want a system that does everything and requires zero trust. And I believe that is likely influencing your thinking about self-serve. Yes, some customers will lie when going through self-serve to keep their bill low, but once Tldraw is integrated into their product, you have leverage to get them paying the right amount. Schedule an account review for every self-serve customer after 6 months. If they look like they might be underpaying, reach out, and get them paying the right amount. When the alternative is ripping out Tldraw, paying thousands of dollars more per year is an obvious choice to make.

If I were commercializing Tldraw, I would be selling it self-serve at $100 per month per developer. I would do away with the trial, and emphasize that the open-source version is free to use in development. I would expect customers to purchase once they are ready to go live in production. I would let customers declare their team size when purchasing. Every 6 months I would review subscriptions, reaching out if the numbers look off.

I would probably drop the 10 team size limit too, and instead make the business subscription more valuable to larger teams. If I have a team of 10 developers working on a product containing Tldraw then I am spending millions of dollars per year on their time. If I can save 1% of that time by having access to support from Tldraw's team, my team can spend their time on the parts of the product that matter. An extra $150 per month per developer ($250/month/developer) would be an obvious choice if it could save each developer a couple of hours per month.

Your product is fantastic and worth far more than $6k per year but getting $6k per year for it requires finesse, not just a decision that $6k is the right number. Anyway, I am just a person writing 500 words for free on HN so caveat emptor.

Tldraw SDK 4.0 10 months ago

isn’t this self-inflicted in that you’re making the purchase process a sales process for everyone, instead of being self-serve for the little guys? e.g: for teams under 10 people, let them sign up monthly with a per-team member fee. $50/month per team member feels like nothing compared to $6,000/year. I read $6,000/year as “we don’t want your business” because what startup is paying 1 year upfront for anything? They’ll probably be dead in 6 months.

There is a big difference between how startups buy and how enterprises buy, but it seems you’re treating them as equal in everything except budget.

Anyway, easy for me to say that, I have no stake. You know your customers… but as sales-aware observer, it seems very counterintuitive to make low budget people go through a sales process.

Exactly. They’re spending millions of dollars on (attempted) viral stunts but fail to mention it in this post. The only information in this post is the self evident claim that only things that people want to see and share can go viral. The post finishes with a frantic claim that the company is doing great. They won’t have enough money to afford hats soon enough.

https://xcancel.com/cluely/status/1960553698826051992

https://xcancel.com/cluely/status/1953977234504790261

https://xcancel.com/im_roy_lee/status/1962807811957748123

https://xcancel.com/benaratame/status/1956183980140847558

https://xcancel.com/im_roy_lee/status/1954268532600184874

We’d all be better off if they were lining Zuckerberg’s pockets.

And this post shows exactly why cluely is such a damp squib destined to fail. Zero substance just grandiose claims that hold no water. They’re spending tens of millions of dollars of investor money “going viral” instead of spending investor money actually building a great product.

Cluely is just some kids larping as founders, the perfect example of the worst of the AI boom, it’s as if the entire thing is AI generated, a simulacrum of a startup. There are a million more talented and capable teams of young people out there.

If someone from a16z reads roy’s post they might finally realize they should ask for their money back.