The primary inspiration for the article came from Patrolling with Sean Kennedy on RantTV. I haven't seen the Doomsday show, though I might check it out now that you mention it. Thanks!
Having worked for Apple customer service myself, I couldn't agree more. Apple does a lot to help the customers, but why iTunes doesn't have phone support is beyond me.
Thank you. Again, PayPal got credit where it was due in the article. The problem is because one company doesn't mesh well with another, not so much that PayPal was in the wrong. If anything, I'd say Apple was the one that left me with a sour taste in my mouth. PayPal to a lesser degree, though I do understand now why people are cautious about trusting their money to it.
That would be interesting to find out. It's hard to find a common ground between them, since my Sister-in-law has an incredibly different set of usage habits than I do. Further to that, she doesn't have an iPad/iPhone.
PayPal informed me that I have to file a claim through my bank for the amount that had rolled over to the bank. PayPal ONLY refunded me the amount that PayPal didn't send to my bank. I'm sorry if that wasn't clear in the article (there were two paragraphs about it), but those are the facts.
PayPal was fairly good throughout the ordeal. It's the internal policies that conflict and caused further issues down the chain. I can only do what the CSR advises.