Google and the Customer Service Myth 15 years ago
seems you haven't use google at all my friend, google is not just a search engine, but they do have many other products. products like google checkout and merchant generate millions of revenue for Google, but google never care to provide satisfactory customer support, read google checkout forums, you will find hundreds of frustrated buyers and sellers. plus android market place, when you have transaction dispute, that means a nightmare, auto generated reply and countless hours of waiting's to get a answer... no! that's not the way you deal with money.