HN user
The real value of software based business comes from scale. The marginal cost to serve one more customer is close to zero. That is the main reason for big bets and valuation.
It is launched just now.
It is wrong in so many levels. Couple of years back we were talking google may send you an email advertising cremation services based on your email history. It is becoming a reality. The worrying part is upright, honest googlers are supporting it whole heartedly.
Check out our Filecloud solution http://www.tonido.com/filecloud/
You are trivializing the underlying issue here. If the same thing happened in a physical world it will be a high profile public defamation case.
Browser is the window through people sees the world. That’s the reality we live in. In our target market, Google chrome holds 40% market share. Because of its stupid categorization, in one stroke Google harmed our reputation and the reputation of companies we serve. It is not a simple browser compatibility issue. Google chrome is telling the world our software is phishing software while we are not. What is the recourse here?
We don’t care what Chrome’s algorithms are. But the results are not factual and it harms our business. "One cannot escape saying hey that is our algorithm. We don’t do evil…" Remember.
Just one more thing. Since our product is self-hosted by our customers under their own domain, white listing just our development domain is unlikely to help our cause.
Thank you so much. Much appreciated. We will be more than happy to provide additional information or even access to the server if needed.
The issue is much more complex. It appears in the latest live production version. if any of you are part of Google chrome team we can show you.
A request to YC mods. It seems like this post is getting flagged. This issue is really a big risk for our startup and we will appreciate if you allow the post to get the visibility it deserves.
Yeap. we are doing exactly as you said. Hopefully we can find out.
We have checked with one of the latest beta builds. In that build it didn't show the warning. It happens with the live chrome version. The issue is much more complex.
We are not a SaaS or PaaS business. The software itself is hosted by the end customer in thier infrastructure.
The warning appears even in local IP/debug page.
Yeap. That summarizes our issue.
The next step for us is to hire PR and go public. We are spending 1500$ per month on google adwords now.
May be use that money to get some legal help. In a physical world it is a clear public defamation case.
We checked all that. 3 guys are working full time on this issue.
The irony is we use GWT for our UI which is used by many google products. when we search in web the closest issue we found if from a joomla forum: http://forum.joomla.org/viewtopic.php?f=621&t=802284
There is no offending content here. We are not a SaaS company and we dont host content. We provide shrink ware software to other companies which they use to host content.
Unfortunately we have done all that. It is not a domain issue or safe browsing issue. The best analogy here is let us say lot of customers run a default drupal or joomla site under their domain and Google chrome show these sites as phishing site.
Hi,
Our software is little different. It is a self-hosted software. It is hosted by our customers under different domain names in their infrastructure. So it is not the same domain or URL.
For Example:
Customer 1: fileshare.abcplumbing.com
Customer 2: dataanywhere.peterlawfirm.com
Thats the real problem here. It affects our customer installations under different domains. To some extent, we are fine if google is blocking one domain because somebody in the domain is sharing malware. The issue here is different.