Working on seaticket, an ai agent for issue tracking and management, built for developers, open source projects and teams supporting self hosted software.
The problem i faced for 12 years working on seafile and seatable: github, discourse forum, email and internal docs all are fragmented and separated form each other, so if a issue comes so my team has to work manually, by finding the exact solution from the docs, and searching for context. we spent more time finding the right answer rather than actually working for product.
as if we don't give the right answer fast, the user will think they don't care about their product. so that's why we built our own ai agent that connects all of them and search by using the vector and keyword to provide the relevant context from everywhere not only the internal docs but also related issues find in the github, forum, or email. which makes our support team faster and we resolve more issues effectively and efficiently.
i want to hear form you guys what you do, and if there are any SaaS like us that we have built that does the same thing.