The Cloudflare Discord is interesting. It's mostly maintained by community volunteers (Champs and MVPs), with team participation varying drastically from team to team. The community does a great job when they can, but it doesn't feel like most teams are empowered to help people there. There are some fantastic employees who do help regularly though, but as far as I know, most employees are doing this out of kindness, since it's not actually part of their role (whether Cloudflare should make this a part of some folks roles is definitely something they should think about heavily).
The best way in Discord is to post in a forum channel like #pages-help or #general-help. There's tooling the community has to actively monitor and reply to those, vs a fast-moving text channel where things can be buried quickly. This is one of the reasons Discord isn't a great platform for offering support.
Community Champs / MVPs have the ability to escalate some things, but posting on HN will always get more attention. We've been raising issues around some things that are impacting lots of people every single day (wrangler.toml + Pages config breaking projects regularly for example), but if you want something fixed quickly, making some noise on social media is always going to be the quickest way, sadly.