Performance and costs aside, the fact that they suspend your account with Zero reasons given, zero care for the appeal process, and don’t even have a broken archive download process should make everyone question whether they deserve their money or can be a reliable provider or not.
HN user
Amir6
Toronto based startup enthusiast. Happy to chat with fellow hackers and founders.
chortle DOT waking6w AT icloud you can guess the rest!
Interesting concept! Do you also work with scouts?
My Claude AI account got suspended with zero response to my appeal request (despite the promise of 10 days) and even their backup download features doesn’t not work!
Let alone getting banned out right with no reason, zero updates after weeks, and not even being able to download your chat history (despite the feature being available (I assume they vibe coded it and it does not work!). My story below;
Love to see fellow Torontonian working on such great project. Let me know if you'd like to connect IRL.
It's been almost 3 weeks since my Claude account has been suspended with ZERO explanation. They initially gave an appeal review timeline of 10 days which has long passed and again no accountability or even an estimated date. Please be careful putting your trust and professional life on such tools! More details below;
Can you reach out to me? I’m a potential customer.
I love this! I wish we had more challenges like this on the subject as a gamified way of practicing and sharpening skills. Good job!
I love this! I always wanted to build something like this and I'm glad it exists. Is this something you built or you are just posing it?
Fair point, but banning someone without explaining why — especially on a tool essential to professionals — is indefensible. The broken appeal process just makes it worse.
The home page and screenshots look very slick! Congrats on the launch and happy to have a chat with you to provide feedback.
I have been unable to use my subscription due to a similar issue since last week and still have not heard on the appeal decision. See my story below;
Well said. Especially as having access to frontier models become so essential to work (and even some aspects of daily life!).
Before you put your entire life in danger of being dependent on Anthropic products, please review my personal horror story and be very careful;
I especially hate it when there is absolutely zero recourse! In some cases you can go to the competition and in some you have no other option because some aspects of the service is setup as a monopoly or high friction exit process. I’m personally against any black box decision making that would disrupt someone’s life in any way.
I’ve been waiting for days for an appeal decision on a suspension that I have zero clue on why it happened! I’m trying very hard not to hate Anthropic right now!
Whatever external (none-local) provider you use make sure to have backup plans. My horror story is below;
Be careful about which model you use with Claude;
On a similar note here is my horror story
I like it and have an expansion idea for you. Feel free to reach out (look at my bio).
Care to elaborate?
Congrats on the launch. What does 1 WhatsApp session mean in your first plan?
* * *
Consider applicants from Canada? I'm a perfect fit for this role!
Can you point to the specific skills and also break down what each does? A video demo would also be great on the setup and results.
If you’re building something in this space I’d be open to have a call to share my experience owning a couple of companies.
Hey, this is very interesting. Do you mind sending me an email? I'd like to connect for a potential project. Email in profile.
Hey, what's the best way to get in touch with you? We have built the next step in the chain of customized content consumption and would love to connect.
Let’s chat! Contact in bio
There are many positive and negative sides to this but I’m willing to give it a try. Reach out if you’re looking for a small pilot customer. Contact info in bio.