Why you shouldn't use HowAboutWe

http://runspired.com/2014/02/how-about-we-dont/

by runspired • 12 years ago

17 12 12 years ago

Quxbaz• 12 years ago

Sounds like a personal problem that you decided to post to HN for some reason.

sheetjs• 12 years ago

Having seen this work many times, I'm not surprised OP decided to post here. Although it's unclear if anyone from the site in question reads HN

troisx• 12 years ago

It's also interesting that the account you replied to was created apparently just to reply negatively to this article. Is this becoming more common on HN?

runspired3• 12 years ago

In some regards, yes. In the larger sense, no. I chose HN because I'm a developer, HN is where I typically stop first for tech news, and the technical issues here are a good lesson for new startups.

When we build apps we need to be aware of "best practices". This includes customer service, feedback within the app when an error occurs, and billing standards. Login issues 4 years into development? Either their framework wasn't properly unit tested or their apps integration to it wasn't.

One thing I should probably have mentioned in my piece and which I'll likely add; despite the tons of email HowAboutWe sends, the only email I didn't get was one confirming my purchase or containing a receipt, although my CC was billed.

ironmagma• 12 years ago

If a company treats a small portion of its users badly, it's the responsibility of those users to speak out.

goodside2• 12 years ago

TLDR: OP paid for HowAboutWe event and got locked out of account. Support takes longer than 48 hours to respond, so OP publicly declares HowAboutWe is guilty of fraud.

runspired3• 12 years ago

In 48 hours I received one email, a very brief email claiming I didn't have an account with them.

goodside2• 12 years ago

Which couldn't possibly have been a mistake. Had to be fraud.

thepsi• 12 years ago

Fraud is not the same thing as incompetence.

apunic• 12 years ago

Thanks for this tl;dr, very helpful. I read 2x the OP's tl;dr and 1x his post but didn't get his point at all.

reconbot• 12 years ago

I feel like I should give another personal experience with them. I hope they sort it out with runspired.

I've had a bunch of really great dates through howaboutwe, I never had an issue with them and they've helped us work out scheduling issues with the restaurants and places we've gone. Even after they hiked their rates a little bit, I still found pretty good value out of their service. I work way to much and I would honestly struggle to make sure I got out enough (besides my local spots) if hadn't signed up.

Why you shouldn't use HowAboutWe

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