Three's 3G data network is down UK wide

http://www.theregister.co.uk/2013/06/04/threes_data_network_trips_out/

by dan1234 • 13 years ago

9 11 13 years ago

theregister.co.uk

lukegb• 13 years ago

What's amusing (for me) is the first I heard about this was via their Twitter account - I was on the internet at the time using their data network, having just turned my phone on!

Three seems fairly reliable, with a decent signal strength in my area, compared to O2/giffgaff (which my friends like to use).

Their support on Twitter is fairly quick to respond, but I suppose that's more indicative of the way support over social media is nowadays.

blibble• 13 years ago

I'm always surprised that intelligent people are shocked that the consumer cellular network they pay £5 a month for doesn't have 100% uptime

derefr• 13 years ago

I guess what shocks me is that a system this large has any Single Points of Failure. I would expect distributed-system failures (netsplits et al), but not whole-system downtime.

OrsenPike2• 13 years ago

I noticed I had no data at around 23:30 last night and still no data at around 8:30 this morning. I was pretty surprised to see the outage last that long.

Things appear to be working again now (12:30) albeit slower than usual.

Nux• 13 years ago

I'm tired of the Three coverage and "uptime". Fine, now they're down, shit happens, I can deal with it.

What pisses me off is their permanent shitty signal - enter a supermarket - no signal, enter a data centre (at work, where I spend most of the day) - no signal, go in a building with thicker walls (e.g. Barbican) - no signal.

In all these places Virgin Mobile has no problems.

SamColes• 13 years ago

I find Three has superb coverage throughout London. Elsewhere it's not so good.

dan12342• 13 years ago

Newcastle city centre is fine (around 19-20Mb most days) but I'm lucky to get 4Mb once I'm a couple of miles out.

moreati• 13 years ago

(half remembered, take with a grain salt)

Building penetration of a signal gets worse as frequency increases - so Three UK (2100 MHz) suffers more than Vodafone UK (900+2100 MHz) inside large/heavy buildings. Three has LTE (4G) coverage planned at 800+1800 MHz so eventually this should improve.

easytiger• 13 years ago

It went down for me around 10pm BST last night. I assumed I had hit a data limit or something. This morning I checked their website, their twitter feeds, google news and found nothing.

So i phoned them at exactly 8am this morning. I was on hold for 47 minutes. Turns out its not just me.

Extraordinarily disgraceful communication with customers about this. They should be completely ashamed that they had a 12 hour outage they refused to publicly acknowledge. I can forgive the outage but the outrage of their poor communication is sad

dan12342• 13 years ago

That's partly the reason I posted it here - I couldn't find any info start with and was beginning to think it was my phone until I found someone else on Three.

OrsenPike2• 13 years ago

I thought the same. I have unlimited data so I knew I hadn't hit any limit but thought maybe something was up with my phone. Rebooted several times. Reset network settings. etc. and nothing. I went to call them this morning but when I checked with a few colleagues also on Three and they had no data either I figured it was an outage. Annoyingly they didn't put anything on their site until after I saw this post.

Three's 3G data network is down UK wide

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